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Jeriolene P
Customer Reviews for Danes Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The gentleman that helped us could use a few more customer service skills.
CHERYL OTransaction from pick up in one state to returning to another state was A++++. Trailer was beautiful and we'll maintained. However, I'd like to suggest a straight-park in for people that aren't so familiar with maneuvering trailers, specifically in reverse.
GINA AThe older gentleman that was there when I picked up the trailer was very polite, the younger guy that was there when I returned the trailer about got his ass beat for being rude. I will NEVER rent a Uhaul again after this experience.
JEREMY DLove this place. Happy returning customer 😊
SHAHALIE FVery easy to work with
MARTIN BThe only location I use.
MARK AI use this location frequently. ALWAYS wonderful to work with!
RONDA Dquick and easy, staff was was excellent. definitely rent again.
DAVID MDropped off when closed so didn't engage with anyone. Drop off process was easy and I'm a fan of uploading the photos, makes it feel like I'm not going to get charged if someone else damaged the truck in a prior rental.
KRISTIN PThe gentleman who ran the office was grumpy. I like the location. But the gentleman who ran it wasn't very friendly
GEORGE RFast and easy. Dale answered all are questions and he was very nice.
DORIANNE MVery acommendating
MARK FGreat customer service.
MARINA Cwebsite availability of the trailer was confusing and when I called the dealer he was rude, basically telling me that I had to wait and see if I had a trailer and he had to go because he was busy and that I was waiting his time
David RGreat experience
PHILLIP JThe gentle was very nice and helpful.
ANGELINA FVery helpful and pleasant staff.
JAMES NI loved being able to pick up and drop off so easily. The app is great.
Kim DGreat job men
RANDALL SSame friendly service
David VMan running location would not answer our questions, appeared like he didn't care if he, or, were there. I found to be pushy - "just sign the form." The truck only had an 1/8" of a tank of gas, and it smelled like someone had smoked cigarettes in the cab. Windshield was filthy and there wasn't any windshield fluid to clean the window. Very poor customer service and very poor maintenance of your vehicles.
Linda PVery customer oriented. Yet professional to the business
ron kVery easy check out and friendly guy
SAMANTHA FThere wasn't clear markers where to drop off the truck such as signs where to leave it. This could be helpful for future customers.
Jared HThe app was not functional at all and cost me a lot of time getting ahold of customer service. The customer service reps were nice but it was such a hassle.
Ashley Onone
DAVID BThe staff here were very friendly and helpful, my trailer rental worked great, and the return couldn't have been easier. ¡Gracias!
Ethan BMore availability of the 26' trucks
Morgan LThe app didn't work when I tried to close out the reservation when I returned the auto transport to Dane's Auto Service in Albany. I called Dane's to let them know that I retuned the auto transport on Saturday 6/22 and wanted to confirm they knew that. I wasn't able to reach anyone so I left a voicemail, but never heard back.
Michael WNothing to improve at this time.
Muriel BThank you so much. The staff was great to work with . And the truck did what we needed.
danielle mit would be nice to rent a 15 ft truck but I can not pay that mush for it.
Robert H????
Cary BBoth men that i worked with were very helpful and very good with people.
Jack RNada
Jeannette EMy tow hitch came with a pin that was too short to use, and the rep that helped me quickly found a longer pin and exchanged it for the one I had. It was very kind of him.
laura sGuy at the front desk was kinda a dick. I didn't feel welcome and he acted like I was a burden to help.
Brittany KWas great!
Kevin MAgent was great
Erin DClean bug off the windshield before giving it to the next customer.
Steven SPure professional. My check in was fast and easy but covered all the bases. Good price good service made it a good experience. Have recommended to many friends and family.
Debra MThe trailer was clean, and well maintained. The service was awesome as well!
Roger FFriendly service and solid equipment. I have rented several times at this location.
Russell GAbsolutely no need to for improvement from my seat on the bus. Pickup was easy, and the representative was experienced and efficient (pretty good sense of humor too). Even though I was over an hour early, he made sure to accommodate me. Drop off was just as easy and the attendant went out of his way to get me unhooked and on my way. He was extremely courteous. Thank you for the excellent service and equipment. It's getting rare and hard to find these days, and I appreciate it. Steve Rutkowski
Steve RFor some reason this visit, I had a hard time undoing the lock that held the key to the truck. Fortunately, there was someone in the office and came out and helped me. Thank you. This is and will continue to be my go to for truck rentals.
Kathie VAll was good
Jeremy M