Customer Reviews for D&M Service Center
(U-Haul Neighborhood Dealer)

786 reviews

1033 Pat Booker Rd   Universal City, TX 78148

(210) 658-0916

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(210) 658-0916

1033 Pat Booker Rd
Universal City, TX 78148

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

this location and reps are amazing! They could train other locations on customer service..

Barbara N. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
3.0

Customer did not leave a comment.

Shasta D. 
Rating:
5.0

Easy to find. Right off the street. Well Lighted feels safe and secure.

David S. 
Rating:
5.0

Customer did not leave a comment.

Veronica Y. 
Rating:
5.0

Was easy to reserve online. Pick up was quick and easy. They helped hook up and checked all the lights for proper functionality before we left. Should the need arise, would definitely use them again.

Lacy M. 
Rating:
5.0

Every thing went as scheduled and fine.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Nothing. It works well as it is right now.

CEMENTHIA S. 
Rating:
5.0

Friendly and very helpful. No issues at all!

CEMENTHIA S. 
Rating:
1.0

Customer did not leave a comment.

richard W. 
Rating:
5.0

Staff friendly, helful and professional.

Tracy S. 
Rating:
4.0

He had a little trouble logging into the computer system, but other than that was very helpful.

Dale G. 
Rating:
5.0

Customer did not leave a comment.

Dawson B. 
Rating:
5.0

Customer did not leave a comment.

Antoine A. 
Rating:
5.0

No complaints. Location and people were great.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Friendly staff and truck was ready at time of pick up.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Teresa G. 
Rating:
5.0

Great customer service!

Adrian C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

Customer did not leave a comment.

AARON R. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

Customer did not leave a comment.

ann W. 
Rating:
4.0

Customer did not leave a comment.

Vaughn T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Vaughn T. 
Rating:
3.0

Using the app was very difficult. I had put in a different location because they were going to be open and was moved to this location because of what equipment was available. The location was not open and the app was difficult to use in the hot bright sun. It took 4 tries before it excepted my picture.

Michelle O. 
Rating:
5.0

Customer did not leave a comment.

GRAEME L. 
Rating:
5.0

Customer did not leave a comment.

Leona S. 
Rating:
4.0

Customer did not leave a comment.

Philemon W. 
Rating:
5.0

Customer did not leave a comment.

Gerald J. 
Rating:
5.0

love the pre check out. Makes it simple to load and go.

jose V. 
Rating:
2.0

Vehicle was not clean at all. Gas was not full when I picked up the vehicle. That makes no since at all. Wasted time having to go get gas!! I picked it up at gas station!!

Clark G. 
Rating:
5.0

Customer did not leave a comment.

Marcus H. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Make sure it's clean without trash

Adrian A. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
1.0

Customer did not leave a comment.

Ricky M. 
Rating:
5.0

Customer did not leave a comment.

Kaleib R. 
Rating:
5.0

Customer did not leave a comment.

Amanda N. 
Rating:
5.0

1 tire on trailer needs to be changed

Terence D. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

All good

ARMANDO V. 
Rating:
5.0

Nothing, these were good people to deal with

JOHNNY B. 
Rating:
5.0

Appreciate the accommodations on such short notice

Dennie M. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
3.0

Make sure when u all assign a drop off some WILL be there to accept it. Was uncomfortable just dropping it off at a business where no one was available to confirm.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Terrence A. 
Rating:
4.0

Two of four tires required inflation. Left rear had forty psi and right rear had ten psi.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Olivia G. 
Rating:
4.0

Customer did not leave a comment.

Noey M. 
Rating:
5.0

Customer did not leave a comment.

JoAnne S. 
Rating:
5.0

Customer did not leave a comment.

LaRita P. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Every thing was good and was greeted with kindness when I first called for info. When I picked up truck, mechanic was courteously and polite.

Elisagrace R. 
Rating:
5.0

People were friendly and very efficient. Thanks

Fabian Q. 
Rating:
2.0

Cluttered with vehicles, looked unkept.

Ruben R. 
Rating:
5.0

Thank you for everything.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Brandi S. 
Rating:
3.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

The equipment was clean and ran good but the A/C did not work and it sounded like it had an exhaust leak. This is the first time I have had any problem with the equipment at D&M automotive they are always friendly and treat their customers with respect so I will always go back to them for any car repairs and Uhaul rentals

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Rik B. 
Rating:
3.0

Check the condition of the brakes on the truck. The brakes were squeaking. At one point that began smoking going down a hill due to the condition.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Great people and very helpful.

Steven M. 
Rating:
5.0

Great customer service. Thanks

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

Brandie S. 
Rating:
5.0

Great folks there. Very friendly and helpful. This location is out of the way but I'll continue to go here.

Julian R. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Send people who are returning equipment to a place that is open and has the room for the return

WILLIAM P. 
Rating:
5.0

Very customer friendly.

Jose B. 
Rating:
5.0

Customer did not leave a comment.

Fructuoso R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
3.0

Closed on weekend. On line check in confusing, Shouldn't have cost 136.00 to rent a 19.95 truck to drive 18 miles. Very disappointed in UHaul corporate D&M personnel were ok

CLAUDIA K. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO S. 
Rating:
5.0

Great customer service by Colby.

DANILO Y. 
Rating:
5.0

Noe was GREAT!

JOHNSON W. 
Rating:
4.0

A little slow getting the rental pickup started - unloading oil or something.

Robert K. 
Rating:
5.0

I wasn't fully aware of charges I was told it was all going to be charged to my card but ended up being paid cash when I was told it would be all charged on my card on record . If possible can the recipe be emailed to me email fernando.galvan74@yhoo.com

FERNANDO G. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE L. 
Rating:
5.0

Excellent and courteous staff.

ROBERT F. 
Rating:
5.0

Great customer service

Kimblyn C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Friendly, fast and convenient!

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

PAMELA V. 
Rating:
3.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

LARAYE M. 
Rating:
5.0

Customer did not leave a comment.

Jimmy O. 
Rating:
5.0

The team at D&M are friendly, fast and courteous. We will certainly be back to this location. Thank you.

MADISON H. 
Rating:
5.0

Easiest pick up ever! However when I returned the truck I could not figure out how to mark as returned.

Linda N. 
Rating:
3.0

Good phone contact the day before. Person told me how/where to drop it off on the weekend when they were closed. No issues.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
4.0

Friendly and professional staff.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

DRUCILLA O. 
No reviews have been submitted for this location.

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