Customer Reviews for D&M Service Center
(U-Haul Neighborhood Dealer)

747 comentarios

1033 Pat Booker Rd   Universal City, TX 78148

(210) 658-0916

Horario

  • Mon–Fri
    8 a. m. - 5:30 p. m.
  • Sat–Sun
    Cerrado

Servicios en esta ubicación:

Contáctanos

(210) 658-0916

1033 Pat Booker Rd
Universal City, TX 78148

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 5:30 p. m.
  • Sat–Sun
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Ricky M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaleib R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda N. 
Clasificación:
5.0

1 tire on trailer needs to be changed

Terence D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

All good

ARMANDO V. 
Clasificación:
5.0

Nothing, these were good people to deal with

JOHNNY B. 
Clasificación:
5.0

Appreciate the accommodations on such short notice

Dennie M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian J. 
Clasificación:
3.0

Make sure when u all assign a drop off some WILL be there to accept it. Was uncomfortable just dropping it off at a business where no one was available to confirm.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrence A. 
Clasificación:
4.0

Two of four tires required inflation. Left rear had forty psi and right rear had ten psi.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Noey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoAnne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaRita P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela L. 
Clasificación:
5.0

Every thing was good and was greeted with kindness when I first called for info. When I picked up truck, mechanic was courteously and polite.

Elisagrace R. 
Clasificación:
5.0

People were friendly and very efficient. Thanks

Fabian Q. 
Clasificación:
2.0

Cluttered with vehicles, looked unkept.

Ruben R. 
Clasificación:
5.0

Thank you for everything.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan T. 
Clasificación:
5.0

The equipment was clean and ran good but the A/C did not work and it sounded like it had an exhaust leak. This is the first time I have had any problem with the equipment at D&M automotive they are always friendly and treat their customers with respect so I will always go back to them for any car repairs and Uhaul rentals

Donald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rik B. 
Clasificación:
3.0

Check the condition of the brakes on the truck. The brakes were squeaking. At one point that began smoking going down a hill due to the condition.

Carlos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

Great people and very helpful.

Steven M. 
Clasificación:
5.0

Great customer service. Thanks

Arthur M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandie S. 
Clasificación:
5.0

Great folks there. Very friendly and helpful. This location is out of the way but I'll continue to go here.

Julian R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
3.0

Send people who are returning equipment to a place that is open and has the room for the return

WILLIAM P. 
Clasificación:
5.0

Very customer friendly.

Jose B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fructuoso R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
3.0

Closed on weekend. On line check in confusing, Shouldn't have cost 136.00 to rent a 19.95 truck to drive 18 miles. Very disappointed in UHaul corporate D&M personnel were ok

CLAUDIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO S. 
Clasificación:
5.0

Great customer service by Colby.

DANILO Y. 
Clasificación:
5.0

Noe was GREAT!

JOHNSON W. 
Clasificación:
4.0

A little slow getting the rental pickup started - unloading oil or something.

Robert K. 
Clasificación:
5.0

I wasn't fully aware of charges I was told it was all going to be charged to my card but ended up being paid cash when I was told it would be all charged on my card on record . If possible can the recipe be emailed to me email fernando.galvan74@yhoo.com

FERNANDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE L. 
Clasificación:
5.0

Excellent and courteous staff.

ROBERT F. 
Clasificación:
5.0

Extraordinario servicio al cliente

Kimblyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW W. 
Clasificación:
5.0

Friendly, fast and convenient!

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARAYE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy O. 
Clasificación:
5.0

The team at D&M are friendly, fast and courteous. We will certainly be back to this location. Gracias.

MADISON H. 
Clasificación:
5.0

Easiest pick up ever! However when I returned the truck I could not figure out how to mark as returned.

Linda N. 
Clasificación:
3.0

Good phone contact the day before. Person told me how/where to drop it off on the weekend when they were closed. No issues.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON T. 
Clasificación:
4.0

Friendly and professional staff.

EDWARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DRUCILLA O. 
Clasificación:
5.0

Colby is great. I was so upset with Uhaul's policy of not actually holding reservations that I was never going to use them again. Then Colby changed my mind with his attitude and willingness to help. Now I'll only rent from D&M.

Charles F. 
Clasificación:
1.0

I went to pick up the truck from a location where it was close had to go through a lot I didn't understand, couldn't get the lock box open it was a disaster and the whole process was very upsetting and I was very frustrated bad experience period and I will never use this location again I will now make sure I go to one that is open when I pick it up and still open when I return it. Disappointied customer 

Rosie W. 
Clasificación:
5.0

Great customer friendly service.

MICHAEL J. 
Clasificación:
5.0

Very fast and friendly pickup. I was in and out in five minutes tops. I highly recommend this location.

Alfonso C. 
Clasificación:
3.0

It was fine. Not every place is going to be amazing, this is just a small service station with some uhaul units and it did the job it was supposed to do. Wasn't upsetting, but it wasn't above and beyond either. It just is what it is

MICHAEL L. 
Clasificación:
5.0

Nada

Justan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Salvador R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee E. 
Clasificación:
5.0

The guys in the office are always polite and helpful. I have rented twice at this location and have always had great service.

LINDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard D. 
Clasificación:
5.0

Colby was very professional and helpful! He lifted that trailer onto my truck trailer hitch, showed me how to connect the wiring and chains. We walked through the safety check and he wished us well. I am a customer for life after that experience. Keep it up Colby and team there at D&M Service Center.

JOE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

Always great service

Jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ernest B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
4.0

Floors, inside back; and cup holder areas were very dirty. We were very disappointed in upkeep of Trucks. It took a long time to process our information, once we got there( reservations made on a Sunday). We also had to take multiple pictures of damages, to the Truck, once We arrived to pick it up. This took a lot of time.

Donald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILIE H. 
Clasificación:
5.0

Great service here, very helpful and knowledgeable. Fast service. Great staff. Definitely would use again and reccomend.

MARK B. 
Clasificación:
5.0

The whole process went well and was easy. Nothing comes to mind as for improvement and I was satisfied with my experience

David K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICARDO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pedro M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony N. 
Clasificación:
2.0

No one was in the office to help us even though it was supposed to be open.

Laura C. 
Clasificación:
5.0

Nothing. The team at D&M were professional and very helpful. They made the pickup and return of the equipment a fast and easy transaction.

Daniel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

abel S. 
Clasificación:
5.0

The rep that helped me was extremely professional and hooked up the trailer for me and made sure everything worked.

Joseph M. 
Clasificación:
1.0

I received the notification to inspect the truck and trailer after I left the lot. And it wouldn't let me fill it out. Your representative should have walked me through the process like they do at car rentals places. No one walked me through anything. Didn't notice until the next day that the lock on the drivers side door was inoperable. Had to enter the vehicle from the passenger side. Cup holders are broken. I reserved a 7am pickup and 7 sets of blankets. Location pickup was changed to a lot that couldn't accommodate a 7am pickup and they didn't have enough blankets. Your representatives were not wearing masks. Where's the question “were the personnel helpful?” for the pick up location?

Joanna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt J. 
Clasificación:
4.0

Clean trucks before issuing them.

Maurice R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic G. 
Clasificación:
5.0

Everything was beyond excellent

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL V. 
No se han enviado comentarios para esta ubicación.

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