Customer Reviews for D&H Climate Controlled Storage
(Distribuidor de U-Haul del vecindario)

265 comentarios

1524 Frederick St   Racine, WI 53404

(262) 417-1563

Horarios de la ubicación

  • Lun.- sáb.: 9:30 a. m. - 4:30 p. m.
  • Dom.: cerrado
Horario especial
  • 12/24/2021 - 12/25/2021: cerrado
  • 12/31/2021 - 1/1/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(262) 417-1563

1524 Frederick St
Racine, WI 53404

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- sáb.: 9:30 a. m. - 4:30 p. m.
  • Dom.: cerrado
Horario especial
  • 12/24/2021 - 12/25/2021: cerrado
  • 12/31/2021 - 1/1/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Mary T. 
Clasificación:
5.0

I will use this place again i loved the care the staff showed

Tina H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hannah M. 
Clasificación:
5.0

Very friendly and helpful. The unattended return was a bit clunky for me… I had taken photos of the truck before & after etc but couldn't upload them. Could be operator error, but it wasn't readily apparent to me

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn G.  |  Overall Experience 
Clasificación:
5.0

AJ was awesome! His customer service is worth me driving a little farther to pick up a truck!

Traci S. 
Clasificación:
3.0

Improve customer service! Rude, sarcastic, hateful! Uhaul charged me twice, totaling over a hundred dollars for a nine mile trip! One 1'truck, three hours, nine miles.. Hard to discuss the whys when you have rude customer service !!

Kathy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca V. 
Clasificación:
3.0

We found candy wrappers in the glove compartment and a crushed can behind the seat. The radio antenna was missing. We had to travel across town with a full load to get one. We were given two stories when it was cleaned. The night before pickup we were told our Uhaul was not available. They wanted us to travel 75 miles one way to pick it up at a different location. That was not acceptable.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda G. 
Clasificación:
5.0

It was good

kevin H. 
Clasificación:
5.0

Melissa was very helpful throughout the entire process.

Shelly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darnisha C. 
Clasificación:
5.0

The gentleman doing the rental was extremely pleasant and helpful.

Daniel S. 
Clasificación:
5.0

For those who are over cautious about driving A big truck don't be . This truck drives very easy

Ron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cache' E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl E. 
Clasificación:
5.0

It was exactly what I was hoping for so I can't suggest anything. Thank you for being there when I needed you.

Elizabeth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA F. 
Clasificación:
4.0

Picking up the truck via U-Haul app took a lot longer than expected. Wound up using the website instead of the app because my reservation was not showing up on the app. Return was much easier when I could actually talk to a person on site. Great vehicle, nice and clean, easy to drive!

john R. 
Clasificación:
1.0

Idk. Why I was charged 269.13. For a day and a half rental with about 100 miles

Damian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jada C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MeShawn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzanne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRINIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian A. 
Clasificación:
5.0

Don't get a dolly if it's a 10' truck.

Shelby R. 
Clasificación:
3.0

Staff very friendly and professional, the location was not that great as when we returned the truck there was a large police presence like 3 or 4 blocks away and delayed me getting to work. It is what it is and has no fault of U-haul.

Preston L. 
Clasificación:
5.0

Very easy experience and the associate who assisted us was very personable and professional.

Shalia S. 
Clasificación:
5.0

The guy on Fredrick Ave was awesome I will definitely be back, but the older lady on Lathrop Ave was rude and unfriendly hopefully I never have to go back there.

Marie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN O. 
Clasificación:
5.0

The person that was at the counter was extremely nice and friendly. He explained everything thoroughly.

Maria C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald W. 
Clasificación:
5.0

Extraordinario servicio al cliente

Jason B. 
Clasificación:
5.0

Keep Up The Good Work....Thumbs Up

Gina J. 
Clasificación:
2.0

The online check in was very cumbersome. You had to download the app in order to check in. The 24/7 hotline had me on hold for over 30 minutes and still didn't receive any help. It took over an hour to check in. Ugh! Not happy.

stephanie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele D. 
Clasificación:
2.0

It was very difficult to find where we were supposed to leave the truck for after hours drop off, The website/instrictions were wrong!

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eriberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos G. 
Clasificación:
1.0

The location was in a very bad part of town. While dropping off the truck there was a huge fight involving nearly 50 individuals. Thankfully I was able to finish the return before anything happened to me or my wife.

SHAWN E. 
Clasificación:
5.0

Fast, friendly, and great customer service.

Jackie W. 
Clasificación:
4.0

They are always very helpful

Eriberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maribell V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn M. 
Clasificación:
3.0

So I'm really annoyed that I had to drive 20miles to get Uhal truck then 20miles back to my location, then 20miles to bring it back. Where I only used about 24miles from a total of 64miles to get my task done. I got charged for picking up the truck and returning it.... those miles should be deducted.

STEPHEN M. 
Clasificación:
5.0

Friendly and really worked to make sure everything was ready in a timely manner. Truck was comfortable to drive both loaded and unloaded. I will definitely use this location again!

Paul Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eriberto M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel W. 
Clasificación:
1.0

Hi, I filed a complaint with this location the day of my move telling them there was a piece of dried DOG POOP in the trailer part of the truck in-between one of the wooden slates. During my intial check-in process, the mobile app prompted us to check the cab, mileage, gas level, and the EXTERIOR of the trailer for damages. It didn't ask us anything about the inside of the trailer. After opening the trailer and were about to load all of our belongings into the truck, we stopped and I called. I asked for either a different vehicle or to be reimbursed for a portion of the cost because that's absolutely disgusting and during a time of such sterile measurements, it seemed like flat out negligence. But, because there was no alternative truck available, the man that checked me in (AJ) said he'd email his manager and maybe get $5 or $10 subtracted from my total bill. The small amount was slightly off-putting but something is better than nothing if they at least did something. I offered to send pictures but he said it wasn't necessary, that he believed me and to flick it out or clean it up and he'd try to reimburse for the cleaning products. I said ok and appreciated him contacting the manager, Mike Schultz. Fast forward a couple of days, I call to check in and the lady said she hadn't heard from him yet but they'd contact me. On Saturday, July 18, we bought a sectional and needed to move it so I called their location again in hopes they had it figured out and give a chance to redeem themselves or apply some discount. NOPE. The people at the front said their hands were tied and still hadn't heard back from Mike. So we called the Hamilton Avenue location and booked with Dave at North Beach Storage. We had an amazing experience there and will never go anywhere else. (That is for another review.) Finally, I heard back from the Frederick location, now a week later, and given the news that there's nothing they can do. The reason because "we checked the box confirming there were no damages." At this point, I am pissed and ask for Mike's phone number because I won't shoot the messenger. I call Mike but to no surprise, no answer. In all my years of working with clients and customers, the customer service to fix this problem and keep a sterling reputation to keep the people who are paying me happy is a no-brainer. I feel cheated out of money and offended at the lack of any attempt to correct this mess by Mike. I wouldn't be surprised if someone intentionally put that there after having a shitty experience as well and wanted to leave a representation of how they felt. I have no problem leaving a terrible review now. I honestly would never use U-Haul again if it hadn't been for Dave at North Beach Storage. I would really appreciate someone to rectify this situation since its being so passively handled at a local level. Thank you for your time and apologize the lengthy email.

Ashley V. 
Clasificación:
5.0

Thank you for the great service

Eugenia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda R. 
Clasificación:
1.0

Horrible

JAMIE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annette V. 
Clasificación:
5.0

Great help very appreciative

Darryl S. 
Clasificación:
5.0

The young lady that helped me was very professional, courteous and sweet. It was a great experience and I will definitely use them again.

Kurt S. 
Clasificación:
4.0

Include a dolly with each large truck rental.

Steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie R. 
Clasificación:
5.0

I reserved a truck for 8 amwith online check in. Didnt work, called and spoke with someone and still didn't work. Had to wait until 930 to get truck. Very upsetting to lose 1.5 hours of moving time. I did online check in for a reason. I definitely would never do that again. Too stressful. Noone could offer help or a solution.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Coty M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN S. 
Clasificación:
5.0

Very fast and helpful. I will rent here again.

Keith K. 
Clasificación:
4.0

Keep up the good work!

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth W. 
Clasificación:
4.0

This location was unable to assist in showing me how to use the car dolly and after unsuccessfully attempting myself later on after loading the truck, I gave up and cancelled the tow dolly. Otherwise very friendly representative.

Kristina M. 
Clasificación:
1.0

this processes was very confusing to even the most technical people and for me it was not acceptable. pickup was in a very bad area and no one to assist. Terrible. I had to get people to help with the process. won't use u haul again.

Dianne G. 
Clasificación:
5.0

Most of all the hospitality and genuine caring of the staff who checked us in! Just amazing!

Jamie K. 
Clasificación:
5.0

Great customer service.Thanks.

Israel I. 
Clasificación:
5.0

Overall the experience was great and I would definitely rent here again when I need a truck. People were friendly and price was right.

Nancy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

India G. 
Clasificación:
4.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

N/A.

Chimanga W. 
Clasificación:
5.0

Gracias

Christian P. 
Clasificación:
5.0

Nothing more to do,all was fine...was very pleased,thank you!!!

Pedro J. 
Clasificación:
1.0

Missing the dolly and furniture pads I paid for & couldn't get a refund for the $17 extra dollars paid. Truck was not swept inside.

Lorena F. 
Clasificación:
5.0

The lady Behind the front desk assisting me was very helpful, professional and knowledgeable about her job.

Rachelle L. 
Clasificación:
5.0

AJ and Candice were helpful, friendly and professional and a pleasure to work with AJ was able to help me get our U Haul when my phone app was not available on Saturday morning. The place to pick up U Haul was very convenient and easy to return truck. We would definitely recommend this place to our family and friends.

Debra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johvana G. 
Clasificación:
5.0

The representatives at D&H went out of their way to make my experience go smoothly.

Renisha M. 
Clasificación:
5.0

Worker there was very happy and really made the experience nice.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryclanah B. 
Clasificación:
1.0

They charge my credit card 3 times and they took more then what i was pose to pay and they need to fix it and only charge people the first time the right way if want to contact me 262-822-6585

Alejandro G. 
Clasificación:
5.0

I can't think of anything else you could do to make it better than it already is. Your person at the desk is marvelous. He has very good people skills and is extremely knowledgeable about his job. This is the 3rd time I have used this particular facility and it has always been a pleasant experience. I can say this facility is the best.

June B. 
Clasificación:
4.0

Customer Service Person was helpful and fantastic!! I don't normally respond to these but she was very good.

Joel B. 
Clasificación:
5.0

I would definitely use them again! The woman I spoke with on the phone(more than once) was fantastic! I had a lot of issues with my move, none due to uhaul or this company, and She was so helpful and kind!

Denise P. 
Clasificación:
5.0

Friendly service, very knowledgeable and easy to set up, even with a name change.

Lori C. 
Clasificación:
5.0

Good service the guy was very helpful and gave us the best options

eva G. 
Clasificación:
5.0

I've made numerous cross state and country moves, and have to rent trucks and equipment for my employer, and I have to say, the level of service at this establishment was the best I've encountered. The clerk, AJ, was super helpful, adjusting my booking at the last minute thanks to some slower than expected movers. They definitely went above and beyond, and were incredibly friendly in doing so. Highly recommended.

Max S. 
Clasificación:
5.0

Excellent customer service

Chalavon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francine T. 
Clasificación:
3.0

Thr truck was fine. Although I made my reservation in person, it became apparent prior to and during the day of rental that much of my personal information was entered incorrectly. For instance, my last name was misspelled. This meant I was not able to look up my reservation online which requires last name and reservation number. My email address was misspelled which meant the confirmation email from U-Haul never made it. My home address was really whacky. This was not of much consequence since billing was done via charge card and receipt was emailed to me.

Michael K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
5.0

Nothing. Awesome people!

Eric Z. 
Clasificación:
5.0

Receptionist was extremely friendly definitely recommend to a friend's this location

Gillian J. 
Clasificación:
5.0

Worker AJ has wonderful customer service and treated me with so much respect. Keep up the great work! You guys rock??

Kelly O. 
Clasificación:
5.0

El cliente no dejó un comentario.

david D. 
No se han enviado comentarios para esta ubicación.

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