Customer Reviews for Dalton Mountain Motorsports
(U-Haul Neighborhood Dealer)

Rating:

5.0

They always get us ready to go no matter what other business they have, polite and friendly

Rating:

5.0

The young man who helped us was kind, friendly, and very helpful. We showed up at his location asking for assistnace with finding a drop off location because my contract speficied a city with no drop off location. He took the time to help us by calling around until he figured out a solution for us; that was cool!

Rating:

5.0

Dalton Mtn Sports does a good job

Rating:

5.0

I use Richard Cottet all the time at Dalton Mtn Motorsports. Best Uhaul rep ever

Rating:

5.0

Great customer service!!

Rating:

5.0

Excellent cargo van. Handled flawlessly. Excellent checkout and checkin. Clear instructions. Would recommend this U-Haul Dealer to a friend or family. Five Stars all round. (I am not friend or family to Dealer).

Rating:

5.0

Improve the way reservations are made and how pickup is done. Also quotes are way off.

Rating:

5.0

When I dropped the trailer off in Lancaster NH it was simple. Walked in to the store and showed them my paperwork. They asked me to drop it off in a open space next to the other U-Haul trailers👍🏻 The one thing I would recommend of U-Haul is that they offered me a return receipt.

Rating:

5.0

I was skeptical about doing the online check in, but it was actually very easy

Rating:

1.0

Discovered while driving that there was an open bottle of alcohol that rolled out from under the seat.

Rating:

5.0

The staff at Dalton Mountain Motorsports was very friendly, helpful and accomodating!

Rating:

3.0

It was clean but it was not shifting properly.

Rating:

5.0

Excellent customer service.

Rating:

4.0

The u haul computer system was not working when I tried to make the reservation. I called and made it that way. Overall, I spent over an hour just making the reservation.

Rating:

3.0

Took 15 minutes of standing inside for someone to speak to me. All I needed to know was where to park the UHaul.

Rating:

5.0

Everything went very well and everyone was very helpful.

Rating:

2.0

Give me a combination number so I can drop the keys.

Rating:

3.0

The can was dirty and there were pieces of wood laying around. Also when I returned the key, it did not fit in the drop box slot. It was impossible for it to go in there. I was forced to leave it out on the box after calling the location multiple times.

Rating:

5.0

Really great customer experience and really easy drop off. Thank you!

Rating:

4.0

Do you have a customer rewards program? If yes, that would be helpful with future rentals.

Rating:

4.0

I did not receive the trailer I reserved 2 weeks in advance. It is very unnerving driving 300 plus miles to a location where they may not even have an available trailer for you. Luckily there was an alternate trailer that suited my purpose. The equipment was in very good shape and tracked behind my truck really well. Impressed with that aspect.

Rating:

3.0

The truck needed to be swept out when I picked it up. Truck has several bad rattles underneath the cab and in the drivers door, either empty or filled. Headlights are extremely dim and I had to drive with high beams on all night. Truck shimmies on the highway and May need an alignment or the tires balanced. I didn't get the impression the $820.00 dollars I spent was valued by the Uhaul representatives.

Rating:

5.0

Great service - very accomodating and helpful.

Rating:

3.0

A phone call would have been nice considering one of the phone reps put in a request for one. I'm pretty unhappy with Uhaul and will recommend against the company as long as I'm breathing....

Rating:

5.0

Cknvienent location!

Rating:

5.0

Richard was great, very helpful and accommodating. Easy transaction. I would recommend to anybody to check the tire pressures because of how in this Northern country we always have temperature changes before us. Thank you richard

Rating:

5.0

Richard was extremely accommodating and above and beyond to make my trailer was safe for my long trip. Second trailer I rented from him in two weeks for my move to Florida. Highly recommend Dalton Mountain U-Haul for your moving needs.

Rating:

4.0

Headlights need to be changed/aligned. Had a very hard time seeing at night, as the headlights were extremely dim and pointed up instead of on the road.

Rating:

5.0

The experience was perfect! Thanks to everyone in the entire process and the guys at Dalton Mountain Sports were excellent!!!

Rating:

5.0

Always go above and beyond to help

Rating:

4.0

The self service system was terrible. We made online reservations and then we're directed to a facility 25 miles away. There were no directions to the key vault locations. We spent 2 hours in the rain on the phone with poorly trained area reps until we could finally get the code for our key. The equipment did its job fine and the facility we went to was a non issue. An employee who was in the area on a day off even tried to help. Unfortunately it was the clunky app and the service reps who fell down in this transaction. Had we been moving out of the area or had a more stringent time constraint this process would have been detrimental to us.

Rating:

5.0

Richard was very helpful in securing this rental.

Rating:

3.0

Provide a closer pick up spot, I was confirmed to pick-up at a nearby location, and had to go 20 plus miles further to pick-up! And they gave me a truck that was very much larger than I requested. Wasn't comfortable driving a 26 foot vehicle, I'm not a trucker. Was glad I didn't get in an accident, so I dropped it off at a nearby location, with 15 gallons more of fuel. And they charged me almost $60 because of some Bs drop of point 10 miles furtther away , I was just happy not to get in an accident. Was very stressful besides moving under the gun! I'll look for a different company next time!@ they had at least 2 weeks to provide me with the truck I requested! Penske or some other company next time!!

Rating:

5.0

Have the Uhaul closer, I had 2 drive an hour away 2 get it. I used more miles gettin it then the move

Rating:

4.0

Made reservation for trailer no trailer on site upon arrival,sorry the previous renter didnt return nothing we can do.. drove 50 miles and left work early for nothing.. made new reservation for next weekend which went as planned but recieved no discount/refund for the previous reservation which uhaul could not fullfill. Nothing but a sorry.. well sorry i will never use uhaul or dalton mountain for anything ever again

Rating:

4.0

The mobile check in process calling for a second, verified ID is crazy. Thankfully the staff at the location picked up the pieces and finished the transaction easily! The close out email said it included a copy of my invoice, but it did not!

Rating:

3.0

Windshields, so far, on every rental I have used, have not been clean. Curious if its something being used by your fleet.

Rating:

5.0

Great experience

Rating:

5.0

Check the inside of the trailer to make sure sure there isn't a lot of grime and dirt inside Good experience otherwise

Rating:

2.0

Last truck on the lot.. should have know better..was stuck in towing mode...slow as hell terrible gas mileage because of it....terrible customer service

Rating:

5.0

have a set of wheel chocks available and a dolly for heavy things.

Rating:

4.0

Very nice customer service

Rating:

3.0

Was given a truck that didn't match the paper work or mileage and now I'm being charged for miles I didn't drive. This will be the last time I use UHaul

Rating:

4.0

Good experience. Richard Cotter @Dalton Mtn went out of his way to help us. Much appreciated.

Rating:

5.0

Richard at uhaul was great

Rating:

2.0

Truck suppose to be ready for after hours pick up and it was not. Delaying my trip by an additional day.

Rating:

5.0

Very helpful and accommodating

Rating:

3.0

I would recommend it only if you live near by. It was way out of the way for us but Uhaul would not allow us to change location once we had picked up the truck.

Rating:

5.0

Richard was awesome!