We dropped our uhaul off a day early. The business was closed, but we put the key in the drop box. We're told they would show where it was dropped off early. They didn't, so we were charged another day. We are on disability. Every penny counts. We are very unhappy.
Brenda M
Customer Reviews for Da Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful.
Brenda MThe truck storage box leaked, soaking many boxes. Not good.
Lawrence bIt's dirty parking lot was muddy.
Lynn BEverything was fine
Anita BN/a
jamie dI can't think of anything.
thomas jI'll never do the mobile pick up, it took an hour to get through it, so I wasted an hour that I could have been moving my stuff. I am very computer/mobile savy, so it wasn't the user. I believe a friendly u-haul rep would have done better in 10 minutes or less. This will not stop me from using U-haul, you're still the best.
John DDa owner of Da Shop was Da bomb! Professional, friendly and accommodating! I was absolutely delighted with my experience and level of service at this U-Haul location!
Nancy HIn & out....
MariaMaggie MNA
Matthew EThe vehicle trailer was was missing the rear tie down chain and missing the electrical connection to connect to my truck.
Leonard TI went 5 miles and had to leave to put 1 gallon of gas in vehicle - $14.00 added to bill that I did not knowingly authorize
Herbert SGood customer care
nelphat bThe UHaul truck we rented was filthy dirty. We had to clean the windshield and the side mirrors before we could even drive it safely. The inside was trashy.
Thomas RLocation really doesn't have a drop off.and charged me. After I had already been charged
JOSE UOur car broke down and we needed a trailer to be able to haul our car back from Texas to Colorado. The place to pick up our car was just a mile away.The pick up was easy and the trailer was just what we needed. The drop off was near our home, so it was very convenient for us. Thank You!
Aimee GGood. Just had a little trouble taking pics inside due to bright sunlight and had to redo pics several times , but that is just on the Uhaul app
christina aI was totally in the dark about the workings of renting a truck. The woman waiting on me was not very helpful. She seemed unhappy that I was there. Her info was minimal.
cheryl hDid not have what I reserved in the way of blankets and dollies. Truck wasn't ready, owner said he does not make enough off of uhaul to care. Will not use uhaul again.
Ricardo RQuick professional service both at pick up and drop off. Great experience
david sFriendly and professional! Definitely would us this location to friends and or family !
cheryl wFriendly, fast trailer hookup.
Jerry RI was upset because I left my home after being on line to see the price per mile was .69. I drove 50 miles to your location and the vehicle had the 19.95 per day on the door. Then I go in and find out from your representative that the price was .99 cents per mile. Your company lied to me.
JAMES WThey could not improve as they were very good, friendly and businesslike. Thank you
Marilyn WThe gentleman Jeremiah was superb. Great customer service. I will definitely be recommending this U-Haul location!!! Thank you
SARAH TJeremiah was very kind and helpful. Amazing customer service. Thank you. I will recommend this location and I will be a returning customer! Very pleasant experience.
SARAH TJeremiah was very kind and helpful. He went out of his way to be polite and kind. Super experience!
Kerri DEspecially impressed with the vehicle which endured the brutal journey with no hickups.
Jerry KI'm not sure what it would be. U-Haul has taken care of me and my moving rental needs the last three move with excellent customer service.
MICHAEL DVery nice and quick
Becky JVERY NICE AND HELPFULL I WILL BE RETURNING FOR OTHER REPAIR WORK.
devon sI truly appreciated all of the moving blankets that were available in the uhaul. Thank you! Da Shop, where we purchased the rental, was excellent in service. Jeremiah is a very kind and thorough business man. We would most definitely recommend Da Shoo to anyone in the future. Thank you again, Rebecca McKenzie
Rebecca MNo computer was in use, We did not recieve any paperwork at all!!! We were over charged for the unit. They never checked if our lights and ture signals were working once the trailer was hooked up to our vehicle. Very Poor service, not trained and not professional how this rental went .
barry bVery friendly and excellent service. Would definitely use them again!
William E