Customer Reviews for DIY Rentals and Storage
(U-Haul Neighborhood Dealer)

397 reviews

30 Atlantic Ave   Stephenville, NL A2N2E9

(709) 643-6169

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(709) 643-6169

30 Atlantic Ave
Stephenville, NL A2N2E9

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Have more trucks for customers to rent. Not alot of trucks here

Ronalda Kane 
Rating:
5.0

I was treated with respect. Mr Porter knows his business and helped me decide the equipment I needed to carry out the task I had to preform. I would have no problem recommending this location to my friends.

Jim Nodine 
Rating:
5.0

Friendly, thorough and knowledgeable service at the pickup

Edwin North 
Rating:
4.0

The gentleman that runs the place went out of his way to help me. He was very pleasant and informed me of all the rules and regulations involved. Very nice man.

Elizabeth Renouf 
Rating:
5.0

Customer did not leave a comment.

Patrick Bradshaw 
Rating:
4.0

Customer did not leave a comment.

GATEWAY BUSLINES 
Rating:
5.0

Customer did not leave a comment.

Tracey Estoppey 
Rating:
5.0

Nothing, Mr Porter was great to deal with and a great help

BRIAN BRAKE 
Rating:
5.0

Customer did not leave a comment.

Kyle Warner-Lall 
Rating:
4.0

Customer did not leave a comment.

Calvin Way 
Rating:
4.0

Customer did not leave a comment.

ELVIS B PARK 
Rating:
5.0

I had an excellent experience with Uhaul. I would highly recommend it to everyone. Thank you so much for making moving experience so easy.

Rachel Bennett 
Rating:
5.0

Customer did not leave a comment.

Perry Briand 
Rating:
5.0

as always top Notch Service

PETER HALL 
Rating:
4.0

Customer did not leave a comment.

Sheldon Cutler 
Rating:
5.0

Customer did not leave a comment.

Ann Louise Mercer 
Rating:
5.0

Harold is always very professional and kind. Excellent service.

Roxanne Letiec 
Rating:
5.0

Customer did not leave a comment.

Mariel Snow 
Rating:
5.0

I should’ve went here to rent the trailer instead of getting one in St. John’s and dropping off here.

Stephen Lawrence 
Rating:
5.0

Customer did not leave a comment.

James Young 
Rating:
5.0

harold always takes care of us !!!

Kim Benoit 
Rating:
5.0

Very professional, the associate also couldn't believe the price I paid in Calgary for the U-Haul.

Roy MacIsaac 
Rating:
5.0

Customer did not leave a comment.

Peggy Drake 
Rating:
5.0

Customer did not leave a comment.

clint osmond 
Rating:
5.0

Customer did not leave a comment.

William Pinsent 
Rating:
5.0

Customer did not leave a comment.

Patrick White 
Rating:
5.0

The only problem I had was your customer service department. We had the trailer for about 6 weeks. I just rebooked for other 4 days. We received a call from customer service demanding we return the trailer today back to Stephenville today. The name she left was Oliva. We have renting off U-Haul for years I field that our business is not important to your company . Mike

allens fisheries 
Rating:
5.0

Very curtious and friendly

Peter Gillis 
Rating:
5.0

Customer did not leave a comment.

jeniffer benoit 
Rating:
5.0

Nice person who was very helpful and interested in our move back to the area.

rick duffy 
Rating:
5.0

The pick up was great the customer service was impeccable and the staff was very helpful. On the other hand mobile customer was extremely disappointing. I was called 24hrs prior to getting my uhual and was informed there was no uhauls in my area and had to go to 100km each way to pick up my truck. I was offered a $150 discount which I felt was still not adequate as the cost of gas to get to this location and back was far more than $150. The man I spoke to was not helpful and refused to transfer me to another customer service representative. Upon picking up the uhual it was brought to my attention that there was no discount given as the cost of renting a uhual was just $150 cheaper in this location. Upon learning this information I called back the customer service line and spoke to the same man. He said “the way we look at this is you got it for $150 cheaper and I personally wouldn’t give you a better price”. This seemed deceiving as we were told this was a discounted price when it reality it was the normal if I had chose to rent from this location in the first place. I have nothing negative to say about our pick up location and the staff there the only negative experience I have is with the customer service support line and their lack of support and understanding.

Alexandria Brake 
Rating:
5.0

Staff was very helpful.

Barbara Freake 
Rating:
5.0

Customer did not leave a comment.

Suzanne Lemoine 
Rating:
5.0

Pick up location and drop off location were very helpful and friendly 10/10 for quality and service

HARVEY BENOIT 
Rating:
5.0

They were great

Joey Coles 
Rating:
5.0

To the gentleman that served me. He is just that, a gentleman. Thank you so very much for such great service. I’d recommended you every time! This guy needs a raise. He cares more about people than you know. Atta boy buddy! Atta boy! And thanks again!!

Alvina Woodward 
Rating:
5.0

Customer did not leave a comment.

Douglas Dwyer 
Rating:
5.0

Customer did not leave a comment.

Douglas Dwyer 
Rating:
5.0

The truck was stuck in the snow at rental place, had trouble getting it out. Clear snow for next customer.

Daniel MacDonald 
Rating:
5.0

Harold at DYI in Stephenville Newfoundland was beyond excellent you guys should be so glad too have him on your team

Jonathan Targett 
Rating:
5.0

All good

Roy Cooper 
Rating:
5.0

Service was excellent....fast and fair. Thank you.

Freda Lee 
Rating:
5.0

Quick and easy reservation, pickup and drop off. Thanks guys!

Don Swann 
Rating:
5.0

Awesome service

DAVID WILLIAMS 
Rating:
5.0

thank you

Dwayne White 
Rating:
5.0

Customer did not leave a comment.

Anastasia Hefferan 
Rating:
1.0

Sorry I did not rent any U Haul. I really do not know what you ate talking about. I live on the Northen peninsula. Have not been anywhere near Sville in the last 6 weeks....so you have the wrong person....have a great day

Dianna Winters 
Rating:
5.0

The associate at dispatching location: 42074 gave us excellent service. He provided us with extra days and a discount because we had to travel 16 hours to pick the trailer up. The sales team in St. John’s, NL and Halifax, NS were less than helpful and were unable to provide answers to most of our questions. They also had poor customer service. The U-HAUL dealership in Stephenville, NL should be applauded for their outstanding customer service. Would use this location again.

Spencer Leenders 
Rating:
4.0

The guy i dealt with over the phone was super polite and he was easy going, not his fault the company screwed him over and he was put on the spot about a trailer he booked for me and then was unbooked for something alot worst.

Daniel Shears 
Rating:
5.0

Customer did not leave a comment.

Rajvinder singh Brar 
Rating:
2.0

See above.

Jonathon Morry 
Rating:
5.0

Great guy Harold 👍

Scott Douglas Kirk 
Rating:
5.0

Customer did not leave a comment.

Ken Laing 
Rating:
1.0

Clear information from seller

John Tourout 
Rating:
4.0

Very bad tires , excessive shaking at certain speed. Very bad tire on passenger front, caused excessive vibration, very stressful drive. Engine light came on during trip, stopped get it serviced, came on again an hour before destination. It was a rough ride with unfit tire, creating lots of stress.

Velmer Bessey 
Rating:
5.0

ONLY PROBLEM WE HAD A BAD WABBLE IN FRONT END.

Henry Chaisson 
Rating:
3.0

A/c in truck didn't work , and it was a very hot day in the cab.

Keith Benoit 
Rating:
5.0

Customer did not leave a comment.

Kim Breithaupt 
Rating:
5.0

Excellent service at your Stephenville NL location!!

R Macgregor 
Rating:
5.0

Customer did not leave a comment.

Patrick McIsaac 
Rating:
5.0

Customer did not leave a comment.

Garry Bennett 
Rating:
5.0

Excellent service already..I use uhaul often

MICHELLE WALSH 
Rating:
5.0

I can't remember a time that a business treated me better than this. I think that pretty much sums it up.

Robert Eidt 
Rating:
5.0

I had a great friendly experience with the the guy there and he helped me be on. Great guy and knows his stuff. Thank you sir i had a great easy move thanks to you.

Paul Chinn 
Rating:
3.0

The manager was very rude an wouldn’t talk after hrs. He said to come back in the morning. Went back rented the trailer the next day for 3 days. I had pickup trouble an had my friend drop the trailer back to Stephenville for me. He ended up being a couple hrs late because of my break down. Again the manager was very disrespectful argued with him. I will never rent again at this location. Nothing to do with u haul Just the representative. Thank you

Christopher Randell 
Rating:
3.0

Customer did not leave a comment.

Chelsea Leroy 
Rating:
1.0

I was suppose to pick the unit up in Corner Brook. I can to travel from Deer Lake to Stephenville to get a unit at uhauls request. This trip ended up taking valuable time away from my very short trip. The drive took us almost 2 house to get to the uhaul location. The online pick up didn't work properly. I called the local number for the uhaul service and got a rude man that wouldn't help me. Told me it wasn't his problem. He was off work and couldn't help me. Called uhaul only to be put on a long hold waiting for someone to answer. While waiting we went to grab food. When someone answered they reset my online booking and told me I had to be at the location to finish the check in. We went back. Checked in following the steps. This was a slow process. Gets a code BUCK. Which was not the right code seeing the code should of been from 0-9. Calls uhaul again and is put on hold waiting for someone to answer. They say the code is BUCK. Explain to them it can't be. After some time on the phone they finally call the location owner. He tells them the code is 2244. So all this time wasted driving out and dealing with this situation was totally uncalled for and a waste of my time. I'm very disappointed in the service. The amount I was offered for that hassle was not enough seeing the cost of gas and the poor service I got.

Charlene Michelin 
Rating:
5.0

Wish someone was there for drop off.

gregory noel 
Rating:
5.0

Customer did not leave a comment.

david gooch 
Rating:
5.0

Customer did not leave a comment.

Randy Jesso 
Rating:
3.0

Customer did not leave a comment.

Ivan Adams 
Rating:
5.0

Customer did not leave a comment.

BRUCE BURTON 
Rating:
5.0

Customer did not leave a comment.

Draper Young 
Rating:
5.0

Customer did not leave a comment.

Nancy Kim Senior 
Rating:
5.0

Wonderful customer service

MICHELLE WALSH 
Rating:
5.0

Customer did not leave a comment.

philip hardy 
Rating:
5.0

excellent customer service, friendly and very helpful

Jasen Benwah 
Rating:
5.0

Excellent customer service

Jasen Benwah 
Rating:
5.0

Customer did not leave a comment.

David Boudreau 
Rating:
5.0

Excellent customer service

Jasen Benwah 
Rating:
5.0

A very good/awesome first experience for me. Harold was very nice and understanding. He was very nice and very helpful on everything. Thank you.

Trista Lee 
Rating:
3.0

You can put better tires on your trucks

Joanne Vatcher 
Rating:
1.0

Prices you charge should be against the law...

Morris Earle 
Rating:
5.0

Customer did not leave a comment.

ROBERT F BISSON 
Rating:
5.0

Nothing was treated like family

Barb Greene 
Rating:
3.0

Open earlier than 9 am.

Wilma Tobin 
Rating:
5.0

Other than lowering the prices… There is nothing you can do to help a customer. Harold made the entire experience truly wonderful, he is a treasure to you guys whether you know it or not

Paul Whynot 
Rating:
5.0

Customer did not leave a comment.

Alana Samms 
Rating:
3.0

Why does your workers who check out the trucks have zero ability to help a customer? The truck information was set up wrong and the worker didn’t have the power to fix the wrong information. He had to call the same uhaul numbers customers use and wait on the phone 30 minutes for someone to help him before I could take the truck. Why a long wait? 1 person working on the phone for all of Atlantic Canada. Unreal. It should not take 45 minutes to get a truck checked out. I got people giving up their free time to help me move and they’re waiting around on me because the truck is delayed getting out. The return process was not clear. I called the worker to ask what the return procedure was for an after hours drop. He just told me to park truck where I found it, take pictures of mileage and gas level and return keys in lock box. I drive home and on my phone I notice a text message from Uhaul whose first sentence visible was: thank you for choosing uhaul. Your order number is…” upon opening this text I notice truck return information for after hours return!!! The damn thing wants to check my gps for my location and if I wasn’t in the right spot I was going to be charged $20 So I have to drive 25 minutes back uptown to be in the correct spot to click a damn link. Then it starts asking me for photos to prove truck was clean. I’m locked out of the truck now! Keys were returned in the box hours ago. It asks me for a picture of the mileage and gas level. I was okay with that because I took a picture earlier or it but the damn app won’t let me upload that photo from my camera roll. I had to take a pic right then and there. I’m still locked out of the truck. Very disorganized and unprofessional service.

Symone Hunt 
Rating:
5.0

Customer did not leave a comment.

Derrrick House 
Rating:
3.0

Perhaps there should be an additional or readily available equipment for a 10ft or a van in the areas of stephenville, corner brook, and pasadena for a low volume loads/baggages customers. For an easy pick up so that no need to travel far just to get the equipment.

Marcelo Jr Frias 
Rating:
5.0

Great service received

Kevin Bennett 
Rating:
5.0

Customer did not leave a comment.

Kevin Strickland 
Rating:
4.0

Customer did not leave a comment.

Stephen Boulos 
Rating:
3.0

Customer did not leave a comment.

Ted Gaudet 
Rating:
5.0

Customer did not leave a comment.

GEORGE HULAN 
Rating:
5.0

Excellent service

Violetta Drake 
Rating:
4.0

This is my second time renting a 26' U-Haul truck. the first time in June of 2017, and both times service was exceptional.

WILLIAM G MATCHEM 
Rating:
5.0

Staff was amazing

Kara Piercey 
Rating:
5.0

Customer did not leave a comment.

chenise jesso 
No reviews have been submitted for this location.

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