They're doing a great job
frank N.
Customer Reviews for D P Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Customer service was great
Jim L.Great place to do rentals
Frank N.They supplied exactly what I needed! Wonderful experience! Smooth!
Tayler S.They need to open when they say they open and not wait until 15 minutes before to show up. The lady lives in an apartment at the mini storage and she didn't come in until 15 minutes before I was to rent the truck. She didn't want to start the process until 9 am when I was scheduled to pick it up. I was there 30 minutes before to get paperwork done and check the truck . Not to leave until 9:30. It made me late.
Tracy U.Friendly and thorough service. Delivered what they promised.
Steve C.Everything was great! Don't change a thing.
Michelle M.Super friendly and helpful on getting me on the road with the trailer. Plenty of room to park and hook up the trailer.
Brent H.To start we were never notified of a location change to pick up a truck and car dolly. When we got the truck, we were informed that there was no car dolly. After speaking with uhaul we were told we had to drive 45 miles one way to get a car dolly. We were given a car dolly that had gouges in both fenders, the passenger side tail light was taped on and came off half way through our 1800 mile trip (husband was able to put a couple of screws in to hold it together) Needless to say the car dolly experience was not a good one.
Deborah H.Ann was a pleasure to work with. Great sense of humor and was very helpful
Bob L.The lady was very friendly
Misty B.Supposed to pick up my trailer at the midtown location at noon, they didn't have a trailer due to it not being returned from the previous customer (understandable). Called them at 3:30pm only to be told the 2 6x12 trailers on premise were reserved for one way customers. I informed the employee I was one waying my trailer to Yakima WA and wasn't sure why I wasn't going to get one of those trailers since my reservation was before the other 2. They get me a trailer up at deer park at a location that closes at 4 and I have to do a mobile check in. I declined the insurance when I made my reservation as well as when I picked up my trailer (attaching it myself which I learned I'm not supposed to do), only to see a charge on my card for the insurance. Luckily I was able to get it reverse, however the entire experience has left a sour taste in my mouth. Better communication would be my recommendation for improvement since I had to call back only to find out the trailers there would not be for me, as well as a better process to walk me through picking up at a location that closes at 4 but leaves it's gates open until 7 to ensure I'm abiding by all guidelines.
Kjell S.The woman I dealt with went above and beyond to make my rental truck happen. I appreciate it.
John R.The manager is a wonderful women, she did a very good job.
cynthia N. | Overall ExperienceContinue being a blessing.
Linda L.Tail light was broken. Tires were both low. Ratchet straps were bent and super hard to operate. Equipment needs inspected and maintained before it is rented out.
Jed T.Always friendly and helpful.
RANDALL D.Again, no follow up regarding the trailer disconnecting from the truck. There is damage to both our truck and personal items in the trailer.
Sarah N.The staff was very personable and helpful and the equipment well maintained. A great experience.
Barrett B.Extraordinario servicio al cliente
Art S.wonderful location however it was not close to me at all and i had to take a $50 uber to get to it.
Corrina W.Self service is not working for people who have health issues, couldn't get her out of her chair and made me feel that I was bothering her.
RAY M.Nothing really
KAREN W.Fast, equipment ready to go, great customer service
Erin S.No one at the location or answering the number on the door at 4:50pm on a wednesday. Dropped it off and it got checked in the next morning fine.
Zeke Y.The staff at this location are Down to earth, real and accommodating. I prefer this type of establishment. ;)
Jennifer C.A car dolly should have a winch attached to load non running cars.
Dolores T.The uhaul was filthy. I have pictures to show how dirty it was on the inside. A big company that claims to support cleanliness and promote Covid-19 protocols, doenst have any protocols in place to clean the rental vehicles. There is spilt liquid all over the cabin of the uhaul where the driver sits. Nothing looked wiped down. There were multiple rings and dents to the uhaul that weren't marked that I had to take pictures of before driving the vehicle. The package I bought didn't even have enough miles to even go one way to the destination.
Paisha A.they need to do better at checking condition of truck before renting out. back of truck was filthy as well as the cab
William M.Very helpful. Easy.
Pam A.Try to stock some blankets.
Bruce U.You guys are still the best God bless you all
Michael A. | Overall ExperienceI didn't even know they were there but somebody told me about it and it was very helpful. I would make the suggestion to park one or two trucks out in front of the storage units by the highway so people going by can see them.
HAL G.The tank of gas was not full (about 3/4) when we picked it up and we drove the truck 20 miles. We got back tired and late and did not put gas in it. We were charged $50 dollars for 9 gallons of gas which seems unreasonable excessive. while this is probably policy, there is not a chance we went through 9 gallons in a mere 20 miles and it is a rip-off to charge your customers that kind of extra fee.
Lisa S.AGAIN, THESE FOLKS ARE WONDERFUL !!!
KRISTI S.What a GREAT place AND the people there are WONDERFUL !!!
KRISTI S.Very easily able to pull in and disconnect the trailer.
Van M.¡Gracias!
LEON J.They were not open but I left a message on answering machine and dropped off before noon on 11/15/21.
TRACIE C.All was good, no problems fast and courteous.
Peter L.Anna was wonderful. Caring, knowledgeable, eager to help, friendly, and professional.
Mike W.The truck was dirty inside which wasn't a huge deal but not ideal. I was told a lot of times the equipment like appliance dollys you order aren't actually available on site. Thank god after 30 minutes they finally found one but it made me late. My big complaint is they had my price right and it was showing pending for that amount in my bank account. Then it was CHANGED to add an extra day which I only had it for a few hours. She promised me a refund which I have not received and uhaul has an hour wait time which I can't do because I'm working. I just want my money back for the day I did not even have the truck in my possession. Take the drive to Spokane to get your truck even if you live in Deer Park. I just want my money back.
Katie S.On several occasions the gate was not opened on time. Not by 5 minutes but by several hours. On the last time it happened to me it was literally two hours late to be opened. When I talked to the staff they first blamed the frost, which could be a plausible excuse if they haven't been several hours late in July! They were rude when confronted and had the audacity to ask "what do you want me to do about it?". Oh I don't know how about open the gate! There should be a timer or something along with responsible people working there. There should be no excuse when the gate is supposed to be opened at 7 am and the folks who run it live on site.
ROBERT D. | Overall ExperienceI actually did not do the drop off. I have been there once before and everything was nice
ROBIN K.I had to travel 1.5 hrs. from Rathdrum, ID to pick up this unit. I could not believe that the 5 or 6 U-Haul site around Post Falls, ID did not have this unit. Oh well it worked out as I was able to drop off at Rathdrum, ID.
Michael T.Nothing, even though I was 30 minutes late, the lady working there was very helpful with my trailer rental.
Kenneth A.Friendly staff. Thanks
Phillip R.I would recommend this location for rentals. Everything was taken care of quickly and professionally.
Kristy H.Gate to facility was open, as was the office door. Looked everywhere for personnel, left several messages but nobody around to receive the trailer.
Richard U.I never got an email saying where to get the truck so went for get it on Division. We were told to go out Geiger rd to get the truck. When arrived, no truck & placed locked up. Tried to call the # on the form got the run around from the stupid computer & was on hold. Got more angry, hung up & drove back, got told we had to go 20 miles North to Davenport to get the truck without so much of an "lm sorry". The woman in Davenport knew what she was doing and had us on our way with out a problem, avan while training a new person in the process. The staff at Division and u.haul in general should care more about customer service than sales. More useless emails cluttering up my phone an none that were helpful. I have moved many times over the years with uhaul never had such a bad experience.
HOMER T.Not yesterday, but a few months ago my daughter had rented a van 2 weeks in advance from U-haul witch was literally right across the street. Uhaul called the night before pickup and told us we had to pick it up at a location 20 miles and a 1 1/2 hour trip later we had our Uhaul. If that ever happens again I will no longer be a Uhaul costomer.
Jeff C.Only real issue I got is the fact I haven't gotten my 30 dollar deposit back yet but other then that excellent
MICHAEL W.They did not have the truck we ordered and they sent is to a different location, which ment we went over the miles we're allowed. That was difficult. The truck we got was great, but not quite big enough.
Roxanne B.Great people's been a customer for years always friendly helpful love that place..thank you so much for everything
molly s. | Overall ExperienceI just parked my boat there for a couple days until I found a largest enough storage indoors. Gracias
ROGER O. | Overall Experiencevv
JIM R. | Overall Experience