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I was charged for 9 gallons of fuel for 17 miles of use. I call that theft. I am trying to reach the staff at the Deer Park, WA location. Staff could not explain this and promised to call back. No one called back and their voice message box is full. Completely unacceptable.
Annie is a sweet and friendly girl.
In and out great gal to work with.
The person was friendly and very helpful
The lady that helped was friendly and did well.
Great friendly service.
Back of truck not swept out, cab floor not swept out. Not that bad but the point is we are to sweep out the truck clean when we return the rentals and fill the gas back up to the vary spot that someone else left us. The truck should be full at all times. That is why you charge more money to the renter if they do not. Your to fill it up for the next renter to have paid for it. This is another way to rip us off for more money. Your app does not work. Your bar code sends me to other palaces. Customer service takes 17+ minutes to be on hold to answer then to loose connection on hold for the other guy. To have to call again to be on hold for another 18minutes. All because the store manager could not be a help and your app sucks. Not happy at all. Why tell people to go her is because it's closer then spokane to pay the extra miles and gas to you guys. Not for customer service.
Anna at the front office was great and did an awesome job and would recamend them to any body that needs the U Haul services. Doug Knight
I want managerial contact
The staff was very helpful and kind throughout the entire process. It is a location I would use again.
This place of business is Awful! Customer service is terrible, super rude and extremely unkind! And if you're anyone of different ethnicity other than caucasian, they do not welcome you in anyway!!!! DO NOT USE THIS SERVICE!!!
Went out of the way to accommodate us. Many Thanks
Very friendly and helpful staff. Clean and maintained. No problems.
Anna was professional, cheerful and friendly. Truly an asset to the experience. My only wish is that the truck had cruise control and a back up camera.
Awesome!!!! Thank you tons!
Manager was polite and efficient, my experience was great.
Great service as always. I will be back
fast and very well manored will return
The lady was so helpful, we were able to get everything done in a timely manner and get on the road.
They left a note saying "call this number to return a truck" - called for over an hour only to be told on arrival that "we were here, we just didn't answer the phone' . It's over an hour away from where we moved (2 hour round trip, so a delay due to not answering a phone is a big deal) Then, we were 98 miles UNDER the allowed mileage, and she charged us for going over - was snotty and and still hasn't refunded my money. DON'T USE THIS LOCATION!!
The car hauler needed to be serviced after probably sitting during the winter. The pulley system to get the tires strapped down was extremely stiff and hard to use. Car came out of the straps once. I advised the managers and they were quick to respond though. He said he'd get it taken care of. Although, I was a little surprised that a discount wasn't offered for our troubles...
Very unkept facility and the truck was extremely dirty on the inside and the gas tank was not full at time of rental. During these times of Covid 19 cleanliness is essential.
Service and equipment was good
Windshield wiper blade is worn out
Keep up the good work!
Did not get a reipt they were out of ink, was to send recipt to e-mail and not received, he was less trained for the job, Anna was very good but was out on business.
I dropped the truck off exactly 1 hour prior to my due time/date. When I entered the office, the guy behind the counter was on his cell phone, leaning back in an office chair with his feet up. Clearly not work related. He asked me what I needed and I told him I was returning a truck. He then asked me if I needed a receipt to which I replied no. He then said "all I need is the keys and you're all set". Later that evening, I got a call from customer service asking when I was going to return the truck. I explained the above to the agent and they "noted it in the system". To my surprise, when I got my receipt via email. I noticed an extra day charge due to the the truck being checked in THE FOLLOWING DAY. I have made multiple attempts to resolve this matter with customer service with no response.
Excellent service.
More attention to details. Got stopped by another motorist because trailer door had not been closed and was swaying in the breeze. Safety chains were dragging and I was told the 1 7/8" ball I have was fine. Because of severe rattleing I had to stop at a hardware store perchase and reconnect trailer to 2" ball. The proprioter of Deer Park Uhaul needs to pay more attention to details.
They charged me for gas and I put more in it than it had when I dropped it off.
Friendly and efficient service.
I made a mistake of not inspecting the trailer. It had been well used, bent fenders, faded paint, inside bumper rails all trashed and gone. The one saving grace was the tires were primo. Got a call from someone to take the trailer to another location because Raceway had to many trailers. When I dropped off they had one. Was even threatened with a wrong location charged.
I had reserved a truck for a 1:00 pm pickup, when I arrived at the location I was told it was for 4:00pm. Then I pick it up at 1:00 but the girl inputs that it must be returned by noon the next day and not 24 hours later at 1:00. Also poor attitude from the female desk clerk. No customer service, she acted like she was doing us a favor
The people in the store couldn't answer my questions, overcharged my account days after we'd returned the truck with a separate charge that they could not explain.
Anna Has taken care of all my needs. She is personable and efficient. I love doing business there.
Excellent location that makes everything easy ??
The place was a dump. Also, my paperwork did not have a drop off address location. So, I ended up going to two incorrect locations. I tried numerous times to call U-Haul but the line was usually busy. What a joke! I wasted a lot of time to find the drop off location. This is totally unacceptable!
Anna was very accommodating and cheerful. Very efficient and thorough. I highly recommend this location.
The lack of paper work was donting.
The D P Mini Storage guy was extremely nice and helpful! He is a great example of positive customer service!!!
Didn't seem to have a grip on running the customer service desk, easily distracted and took way too long to get checked out
The customer service was very positive and appreciated the extra helpfulness in getting us the best deal.
As stated the service was good, equipment worked well,but I felt the price was a little high for what I rented.
rented a car tow dolly. easy to get in and out
Drop off was almost too easy... I really like the email confirmations as to total charges.
went beyond duty to help me get the trailer I needed for the day I needed. Great service!
The man came out barefoot and seemed uninterested. But, we were able to get done and out quickly enough.
I scheduled a pick up truck and location through uhaul.com and had to drive 30 mins from my original pick up location because there were no trucks available.
Iam waiting on the field management to contact me because I have a field complaint in process because the uhaul representative at this location charged me alot more than what I was quoted. So I called customer service to confirm my first quote was correct, she advised me yes it was correct and she couldn't explain why I was charged so much more. And the truck I received was just not dirty it was filthy dirty in the cab I had to clean it out. So my experience this time with uhaul was not a good one .That's why iam waiting on someone to call me with my refund to be credited back to my credit card, and some compensation for dealing with this situation and dirty cab. Thanks.
Very friendly and loaded and unloaded my trailer from my vehicle as I could not lift the tongue of the trailer to attach it.
Great location - fast and friendly... would highly recommend this location to others...
Attendant very helpful.
This is good location and the young people running this place do an EXCELLENT job !!! Don't really care for U-Haul, but I like these kids !!!
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