Friendly staff. Thanks
Phillip R.
Customer Reviews for D P Mini Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I would recommend this location for rentals. Everything was taken care of quickly and professionally.
Kristy H.Gate to facility was open, as was the office door. Looked everywhere for personnel, left several messages but nobody around to receive the trailer.
Richard U.I never got an email saying where to get the truck so went for get it on Division. We were told to go out Geiger rd to get the truck. When arrived, no truck & placed locked up. Tried to call the # on the form got the run around from the stupid computer & was on hold. Got more angry, hung up & drove back, got told we had to go 20 miles North to Davenport to get the truck without so much of an "lm sorry". The woman in Davenport knew what she was doing and had us on our way with out a problem, avan while training a new person in the process. The staff at Division and u.haul in general should care more about customer service than sales. More useless emails cluttering up my phone an none that were helpful. I have moved many times over the years with uhaul never had such a bad experience.
HOMER T.Not yesterday, but a few months ago my daughter had rented a van 2 weeks in advance from U-haul witch was literally right across the street. Uhaul called the night before pickup and told us we had to pick it up at a location 20 miles and a 1 1/2 hour trip later we had our Uhaul. If that ever happens again I will no longer be a Uhaul costomer.
Jeff C.Only real issue I got is the fact I haven't gotten my 30 dollar deposit back yet but other then that excellent
MICHAEL W.They did not have the truck we ordered and they sent is to a different location, which ment we went over the miles we're allowed. That was difficult. The truck we got was great, but not quite big enough.
Roxanne B.Great employee. Had to deal with crashed website.
Dennis H.This location is always a wonderful experience. Totally hassle-free and professional.
Glen J.Really enjoyed the lady checking us in she was more than nice, went above and beyond to make sure we had what we needed. Very friendly made renting a great experience. Two thumbs way up
Jesse W.Have rented a trailer several times she is always very friendly and aims to please.
RANDALL D.Great people's been a customer for years always friendly helpful love that place..thank you so much for everything
molly s. | Overall ExperienceI just parked my boat there for a couple days until I found a largest enough storage indoors. Gracias
ROGER O. | Overall ExperiencePerson accidentally canceled our truck so when we arrived it wasn't there, the auto hauler we rented we had to go puck up because that also wasn't there, then the truck had transmission problems all the way to our destination. Then when we returned it they tried to charge us more money because he said we went over on our mileage when we didn't. We purchased unlimited miles! So it made an already stressful experience more stressful!
Harry F.Equipment was clean; however, the ratchets were difficult to operate due to dryness. In my opinion the ratchet mechanism could use some lubricant. I suggested this when I dropped the trailer off and trust it will be taken care off.
John G.I was charged for 9 gallons of fuel for 17 miles of use. I call that theft. I am trying to reach the staff at the Deer Park, WA location. Staff could not explain this and promised to call back. No one called back and their voice message box is full. Completely unacceptable.
Sergiy B.Annie is a sweet and friendly girl.
benjamin C.In and out great gal to work with.
RICHARD T.The person was friendly and very helpful
MARY P.The lady that helped was friendly and did well.
RANDALL D.Great friendly service.
Peter H.Back of truck not swept out, cab floor not swept out. Not that bad but the point is we are to sweep out the truck clean when we return the rentals and fill the gas back up to the vary spot that someone else left us. The truck should be full at all times. That is why you charge more money to the renter if they do not. Your to fill it up for the next renter to have paid for it. This is another way to rip us off for more money. Your app does not work. Your bar code sends me to other palaces. Customer service takes 17+ minutes to be on hold to answer then to loose connection on hold for the other guy. To have to call again to be on hold for another 18minutes. All because the store manager could not be a help and your app sucks. Not happy at all. Why tell people to go her is because it's closer then spokane to pay the extra miles and gas to you guys. Not for customer service.
Brad L.Anna at the front office was great and did an awesome job and would recamend them to any body that needs the U Haul services. Doug Knight
Doug K.I want managerial contact
Khira P.The staff was very helpful and kind throughout the entire process. It is a location I would use again.
Richard P.This place of business is Awful! Customer service is terrible, super rude and extremely unkind! And if you're anyone of different ethnicity other than caucasian, they do not welcome you in anyway!!!! DO NOT USE THIS SERVICE!!!
Tammy Y.Went out of the way to accommodate us. Many Thanks
Jeanette B.Very friendly and helpful staff. Clean and maintained. No problems.
ELIZABETH S.Anna was professional, cheerful and friendly. Truly an asset to the experience. My only wish is that the truck had cruise control and a back up camera.
Kim W.Awesome!!!! Thank you tons!
LEON J.Manager was polite and efficient, my experience was great.
Doug B.Great service as always. I will be back
Derel O.fast and very well manored will return
Len S.The lady was so helpful, we were able to get everything done in a timely manner and get on the road.
Raelynne P.They left a note saying "call this number to return a truck" - called for over an hour only to be told on arrival that "we were here, we just didn't answer the phone' . It's over an hour away from where we moved (2 hour round trip, so a delay due to not answering a phone is a big deal) Then, we were 98 miles UNDER the allowed mileage, and she charged us for going over - was snotty and and still hasn't refunded my money. DON'T USE THIS LOCATION!!
nancy C.The car hauler needed to be serviced after probably sitting during the winter. The pulley system to get the tires strapped down was extremely stiff and hard to use. Car came out of the straps once. I advised the managers and they were quick to respond though. He said he'd get it taken care of. Although, I was a little surprised that a discount wasn't offered for our troubles...
Marty M.Very unkept facility and the truck was extremely dirty on the inside and the gas tank was not full at time of rental. During these times of Covid 19 cleanliness is essential.
Staci W.Service and equipment was good
GEORGE S.Windshield wiper blade is worn out
Patrick C.Keep up the good work!
richard O.Did not get a reipt they were out of ink, was to send recipt to e-mail and not received, he was less trained for the job, Anna was very good but was out on business.
lon M.I dropped the truck off exactly 1 hour prior to my due time/date. When I entered the office, the guy behind the counter was on his cell phone, leaning back in an office chair with his feet up. Clearly not work related. He asked me what I needed and I told him I was returning a truck. He then asked me if I needed a receipt to which I replied no. He then said "all I need is the keys and you're all set". Later that evening, I got a call from customer service asking when I was going to return the truck. I explained the above to the agent and they "noted it in the system". To my surprise, when I got my receipt via email. I noticed an extra day charge due to the the truck being checked in THE FOLLOWING DAY. I have made multiple attempts to resolve this matter with customer service with no response.
Torey A.Excellent service.
James R.More attention to details. Got stopped by another motorist because trailer door had not been closed and was swaying in the breeze. Safety chains were dragging and I was told the 1 7/8" ball I have was fine. Because of severe rattleing I had to stop at a hardware store perchase and reconnect trailer to 2" ball. The proprioter of Deer Park Uhaul needs to pay more attention to details.
Elwyn B.They charged me for gas and I put more in it than it had when I dropped it off.
sandi E.Friendly and efficient service.
Kaitlin E.I made a mistake of not inspecting the trailer. It had been well used, bent fenders, faded paint, inside bumper rails all trashed and gone. The one saving grace was the tires were primo. Got a call from someone to take the trailer to another location because Raceway had to many trailers. When I dropped off they had one. Was even threatened with a wrong location charged.
Vernon W.I had reserved a truck for a 1:00 pm pickup, when I arrived at the location I was told it was for 4:00pm. Then I pick it up at 1:00 but the girl inputs that it must be returned by noon the next day and not 24 hours later at 1:00. Also poor attitude from the female desk clerk. No customer service, she acted like she was doing us a favor
Rick U.The people in the store couldn't answer my questions, overcharged my account days after we'd returned the truck with a separate charge that they could not explain.
Ashlee G.Anna Has taken care of all my needs. She is personable and efficient. I love doing business there.
charles M.