Customer Reviews for D C C I
(U-Haul Neighborhood Dealer)

356 reviews

105 Cannon St   Thomasville, GA 31792

(229) 226-8606

Office Hours

  • Monday:
    Closed
  • Tuesday:
    9 am - 12 pm / 1 pm - 6 pm
  • Wednesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Thursday - Friday:
    9 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(229) 226-8606

105 Cannon St
Thomasville, GA 31792

Services at this Location:

Office Hours

  • Monday:
    Closed
  • Tuesday:
    9 am - 12 pm / 1 pm - 6 pm
  • Wednesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Thursday - Friday:
    9 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Barry Kuhlmann 
Rating:
5.0

Nothing I can think of

James Williams 
Rating:
5.0

Customer did not leave a comment.

Will Winston 
Rating:
5.0

Once I found this location I have been sure to use it ever since. I gentleman that runs this Uhaul is always friendly, helpful and professional. Love that he takes pride in his business. 🥰🦋

Ruby Carvin 
Rating:
5.0

Nothing, they are awesome and staff very very nice and professional!

Tiffany Curry 
Rating:
5.0

The owner was very professional and polite, and made the process easy.

STEPHEN BOYD 
Rating:
5.0

They were very friendly and accommodating.

Helen McKelder 
Rating:
5.0

Customer did not leave a comment.

EDUARDO MASCARENHAS 
Rating:
5.0

The custy service was excellent and friendly they help you to the best the communication is omg I love it.

Latonya Thomas 
Rating:
5.0

The Hadleys were great! Thanks!

Katheryn Upton 
Rating:
1.0

No one was there during operating hours. Had enough betray by myself is only a woman there and had to wait for her to arrive 20 minutes later very justified with the drop off location.

rod fyre 
Rating:
5.0

Customer did not leave a comment.

Carlton Amason 
Rating:
5.0

Customer did not leave a comment.

Robert Armstrong 
Rating:
1.0

Had to drive 4 miles to pick up truck from location, it was at secondary lot. Then had to drive 4 more miles to pick up appliance dolly , which they didn’t have. 1 hour wasted . Waiting on my $50 credit which hasn’t posted yet

Remley Fraley 
Rating:
5.0

It was a wonderful experience renting from D C C I. I will use their services again and again

Joseph Harris 
Rating:
5.0

The gentleman who own/runs this location, is the nicest most helpful person I have ever run into renting Uhauls. He went out of his way to make this experience easy and great. Please make sure he knows I truly appreciate him.

Gregory Anderson 
Rating:
4.0

Had to drop and go because there no one at facility during lunch hours. They called me and told me to leave in front of building.

James Aylward 
Rating:
5.0

Metrius Hadley-Asst. Mgr. @D.C.C.I. Uhaul Will Like To Provide My Own Personal Experience Using Uhaul For My Own Personal Moving Needs✅✅✅✅✅.

Demetrius Hadley 
Rating:
5.0

Customer did not leave a comment.

Manuel Gomez-Diaz 
Rating:
5.0

Great customer service. Very understanding staff and was available to answer any questions.

KaTrina Walker 
Rating:
5.0

Mr Demetrius Hadley & his wife are the Tram to go to for your Moving Services. They explain everything to you so there is no misunderstanding & they put you at ease. You will be well taken care of. I WILL RECOMMEND THEM TO EVERYONE! 10 STARS 100%

Leester Roberts 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Norton 
Rating:
5.0

Customer did not leave a comment.

Steven Spiker 
Rating:
5.0

Customer did not leave a comment.

FORENZA CHATMON 
Rating:
5.0

Very professional staff, clean location, and I would HIGHLY recommend this location.

JOHNNY MATHIS 
Rating:
5.0

Mr. Demetrus always tries his best to keep the customer happy, he did a wonderful job!

Robert Stewart 
Rating:
5.0

I, Demetrius Hadley, Dealer-Mgr. @D.C.C.I. Uhaul Personally Rented Our Truck For Ministry OUTREACH Purposes Using The App And Other Services To Fully Understand How Our Customers Experience Would Be Myself—I Am Well Pleased With The Ease Of Use Features !

Demetrius Hadley 
Rating:
4.0

Very professional and accommodating.

Michael Jones 
Rating:
5.0

Customer did not leave a comment.

Jasmine Wright 
Rating:
5.0

Customer did not leave a comment.

Zach Maxheimer 
Rating:
5.0

Customer did not leave a comment.

Brittany McDuffie 
Rating:
5.0

Customer did not leave a comment.

Javorrious Florence 
Rating:
1.0

• Scheduled uhaul on app and canceled due to family scheduling. I called on 6/27-28 to re-schedule and to see what is the best way to schedule. He sated through Demetrius. I called DCCI and his son picked up and displayed very bad customer service and hung on me and I called back and told Demetrius and he said it was a accident. He said they have the booking and will be sending me a email soon. I never got the email that was promised. His son lied to me and never booked my reservation I had to book through another vendor because his son couldn’t understand why I canceled through the app and wanted to book. I told him we are no longer going to need to rental for long distance I I would like the intown rental. He asked me over 8-10 times and I repeated my answer several times on 6/28/23. I called and booked reservation through Matthews Self Storage (229) 226-0132 with reservation 93812082. Matthew said the 15ft truck available was still with D C C I (229) 226-8606. I told Matthew the situation and they confirmed the truck with me through the app. I called on 7/1/23 to confirm my pickup and Demetrius refused saying “I cancelled 12-15 times and I need to call 1-800 go uhaul ” then I said “this is bad customer service” then he hung up on me. I then called 776 traffic Demetria. She told me go there and tell them to honor my reservation and she can see he has a 20ft truck available and he should give me that. As soon as I walked in the establishment the owner Demetrius verbally attached me and my mother trying his hardest to bait us to argue and back with him knowing his has the power to give us the truck. I told him I don’t care about canceling because I did it through the app and not understanding why he was so mad. Overall telling us we are rude because we canceled 10,000 times and trying to kick me off the property. I couldn’t understand his anger issues and told him to calm down and discuss like men but he was just to mad while saying “he wasn’t mad or disappointed” but later saying he refusing my service because I canceled and went on telling how disgusted he was of me. While hovering over my mom trying to intimidate her, she calmed him down and told him we are family and she knows his family while complimenting him. After 15 minutes he settled he gave me another booking rather than giving me the 20ft truck that was promised from 776 traffic. I told his this is not the way to handle business. We returned the truck early but don’t think we should be paying for the truck due to the failed customer service. I would like a written apology and a refund.

CANTON GARDENHIRE 
Rating:
5.0

Customer did not leave a comment.

Lisa Peterson 
Rating:
5.0

Customer did not leave a comment.

nikisha guyton 
Rating:
5.0

Customer did not leave a comment.

Jopri Miller 
Rating:
5.0

Keep up the good work 💪

Paul Rosier 
Rating:
5.0

Customer did not leave a comment.

Diana Thomas 
Rating:
5.0

Customer did not leave a comment.

Malissa Hunter 
Rating:
5.0

The reps were so friendly and helpful. We would do business with them again!!!

Boyette Joseph Jr. 
Rating:
3.0

Customer did not leave a comment.

David Woods 
Rating:
5.0

Customer did not leave a comment.

William Miles 
Rating:
5.0

Customer did not leave a comment.

Vivian Moore 
Rating:
4.0

The low tire was verified at departure and at the return.

Rebecca Hancock 
Rating:
5.0

Customer did not leave a comment.

Christopher Woodell 
Rating:
5.0

Customer did not leave a comment.

Debra Harrell 
Rating:
5.0

The staff here are absolutely wonderful and accommodating, and the only place in Thomasville that I will ever try to rent from

Emily Glaccum 
Rating:
4.0

Customer did not leave a comment.

Keisha Woodson 
Rating:
5.0

Lovely Staff

Natosha Meeks 
Rating:
5.0

Customer did not leave a comment.

John Rich 
Rating:
5.0

Customer did not leave a comment.

Seth Boyett 
Rating:
5.0

Mr Hadley was absolutely awesome to help me. I had tried to return the trailer to Barwick, Ga on Sunday, however no one was there. Mr Hadley stepped up and helped me right away and with a smile.

Betty Gardner 
Rating:
2.0

Customer did not leave a comment.

William Hester 
Rating:
5.0

Customer did not leave a comment.

Scemond Howard 
Rating:
5.0

Customer did not leave a comment.

George Jensen 
Rating:
5.0

Customer did not leave a comment.

Latrice Arnold 
Rating:
5.0

Customer did not leave a comment.

Andrew Horchler 
Rating:
5.0

Everything worked out great for me. This was my first time using a U-haul. My data on my phone was an issue when trying to return the U-haul but it was not at the company’s fault.

TARCITA KING 
Rating:
5.0

Customer did not leave a comment.

Doris Grant 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER HOLT 
Rating:
5.0

Customer did not leave a comment.

Brian Sciba 
Rating:
5.0

Customer did not leave a comment.

Candace Poellnitz 
Rating:
5.0

Customer did not leave a comment.

SHUNTAVIA MARSHALL 
Rating:
5.0

You could not ask for a better company to deal with! I really enjoy every time I go in there!

Tammy Banaitis 
Rating:
5.0

Well organized and the pick up and drop off was easy and quick.

Michael Ingram 
Rating:
5.0

This is my second time using their services at DCCI. I tried to use another uhaul location, in thomasville ga, and they weren’t there. I tried calling and received no answer. I started to panic, because most uhaul locations close around 12pm, but I remembered that DCCI helped me before and I decided to catch them before they closed. The owners remembered me and assisted me with no problems. I’ve officially learned my lesson. If I ever need to use an uhaul or their services, I will ONLY go to DCCI in thomasville. They explain the entire process from the time you reserve until you return the rental truck. Even if they have another situation, they will still accommodate you. They truly are the epitome of the saying “Customers service first, business second.” I truly wish them, DCCI, the very best in their business endeavors and will continue to use them from now on.

Kayla Jones 
Rating:
5.0

Great experience - incredible customer service!

Jackie Johnson 
Rating:
5.0

This was the best rental experience that I have ever experienced!

kenneth obst 
Rating:
5.0

Customer did not leave a comment.

Antavis Rauls 
Rating:
5.0

Customer did not leave a comment.

Jane McWilliams 
Rating:
5.0

Very friendly and helpful!

Jim Sutter 
Rating:
3.0

Charged me for gas inwhich I did put in there was a little miles below but over charges me by50 bucks. Insane especially after the time I went through to even get the uhaul .

Faith Patterson 
Rating:
5.0

Update: I left a review that stated I was upset about my service with this company. This company wasn’t the issue. It was another company. Now on 9/30/22, I, Kayla, had to do another u haul rental and chose this company due to their availability. The owner of the establishment spoke with me and explained everything, in detail, about how u haul works and their expectations. I knew this but, I continued listening. Anyways, my overall opinion of this company is that they stand behind their business and their customer service. They dcci does what they say and mean every word. They are very helpful and they definitely go the extra mile to ensure that any person that works with them, get A+ results. So in conclusion, I would recommend them and I retract my previous review.

Kayla Jones 
Rating:
2.0

The location walls bounce our reservation to other places that were either too far or closed. While they were nice and helpful, they should have informed haul of what equipment they did have on hand. Also, my 12 hour request was not honored. I need the uhaul from 9am until 9pm. But had to get it from 11:30am until 4pm. Which meant, I have to do another request or find someone who can give me a hand with getting the rest of my items safely to our new location.

Terry Jamesjr 
Rating:
5.0

Customer did not leave a comment.

Dewayne Jackson 
Rating:
4.0

Wish the truck had a few updates — biggest issue was having to maneuver windows manually while driving by myself— a few situations were dangerous with no views on my left unless I got out of the truck and I was trying to turn so not able to — just said a prayer and turned very slowly!

Andrea Hancock 
Rating:
5.0

Customer did not leave a comment.

Candace Poellnitz 
Rating:
5.0

My reservation and pickup went very smooth. The attending staff was awesome, he went above and beyond to give me excellent service

Linda Garland 
Rating:
5.0

Customer did not leave a comment.

Fannie Williams 
Rating:
5.0

Customer service extended to me were excellent. Friendly, knowledgeable, comfortable, I would recommend it to all my friends.

Larmareus Conley 
Rating:
5.0

My Personal Experience As A Uhaul Customer While Being A Truly Neighborhood Uhaul Dealer #41459 Allows Us To Understand Our Customer Needs Better By Personal Evaluation After Using Uhaul Services For Our Business And Personal Moving, Services, Etc. !-Demetrius Hadley

Demetrius Hadley 
Rating:
5.0

Customer did not leave a comment.

Ben Spencer 
Rating:
5.0

No improvement needed. Feel this location went above and beyond

Lori Bast 
Rating:
5.0

Customer did not leave a comment.

ROOSEVELT WHITE 
Rating:
5.0

Excellent customer service!

James Nunnally 
Rating:
5.0

Everyone was so nice and friendly. Would most definitely use them again. Had a nice variety of vehicle sizes. Made everything go smooth.

LaDelrick Smith 
Rating:
5.0

Demetrius Hadley and his family who manage this location are absolutely wonderful! They are professional, courteous, and knowledgable about their fleet and services. Kudos to this organization!

SUSAN MCFADDEN 
Rating:
2.0

Customer did not leave a comment.

Callie Jamison 
Rating:
3.0

The people were very friendly but it is out of the way and not fully staffed during regular office hours.

Kelly Johnson 
Rating:
5.0

Nothing to Improve!

LARRY WRIGHT 
Rating:
5.0

The customer service was superlati

Keosha Wheeler 
Rating:
1.0

Trailer was not at same location as the address listed. Had to follow them 2 miles down the road to hook up to the trailer. They said it was their second location. Got shunned for not wearing a mask either

Anne Pulver 
Rating:
5.0

Customer did not leave a comment.

Abbie Holmes 
Rating:
4.0

Customer did not leave a comment.

Ron Ziffer 
Rating:
5.0

A pleasant experience, clean and well maintained equipment, professional staff,courteous and accommodating. Thanks

Zachery Allen 
Rating:
5.0

Nothing these folks do it right, we only rent from them.

Fortson Rumble 
Rating:
5.0

Customer did not leave a comment.

Nancy Smith 
Rating:
5.0

Customer did not leave a comment.

Russell Miller 
Rating:
5.0

The pick-up was flawless, the truck immaculate, and the counter help at DCCI incredibly professional, friendly, informative, and helpful. I will definitely use DCCI again the next time I need to rent a truck, large or small. Thank you for making a stressful move much better!

Susan Vann 
Rating:
5.0

Customer did not leave a comment.

Eugene Grant 
No reviews have been submitted for this location.

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