Charged for 3 days. Need 1ERIC S.
Customer Reviews for Custom Vans
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The staff is very nice and parked the truck at the doorSHEILA E.
El cliente no dejó un comentario.Roger S.
El cliente no dejó un comentario.Rebecca D.
Very friendly and helpful. Trailer likely 40+ years old-but made the trip.Lane L.
El cliente no dejó un comentario.Floyd T.
Reserved on the app, worked great, awesome staff for pickup and returnMichael M.
We originally were scheduled to pick up at a different location which is closer to home and this was an unexpected and last minute change. Also, while the staff was friendly, we had arranged add ons that were unavailable at this location.Edward S.
El cliente no dejó un comentario.MICHELLE' A.
El cliente no dejó un comentario.Scott C.
everything was ready to go new Truck and clean, people were very friendly, this is the only way to move, worry-freeEric I.
Very Professional !phillip P.
El cliente no dejó un comentario.Patricia A.
El cliente no dejó un comentario.Alisha D.
El cliente no dejó un comentario.Edmund H.
El cliente no dejó un comentario.Joseph S.
They need to put a sign on the street so newcomers to town can find them more easily!Deborah B.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Sherry V.
I was perfectly satisfied with my experience. I can't really think of any improvement that would be necessary. Everyone here was friendly and helpful.Maxine R.
El cliente no dejó un comentario.Wendy R.
El cliente no dejó un comentario.Mark D.
Explain all the expenses associated with moving. Did not explain there would be a mileage fee.Jodi W.
El cliente no dejó un comentario.Max B.
I returned the equipment when Custom Vans was closed. The u haul check in process after hours is not very user friendly.CHET C.
Returned the truck to the nearest UHaul drop off, according to the app. The address it gave us was a drive thru beverage place. Close, but confusing, nonetheless. We finally found where we should be, after asking the drive thru employee. The signage for the actual UHaul place was terribly small and up the road from the given address. To return the truck, they required you to do everything on the app, once again. It's instructions consisted of "park the truck, but don't block a door". The app was pretty easy to use, though, so I can't complain there. We just parked the truck next to another UHaul in the grass. The app told us to return the keys to the drop box. The drop box said it was for after hours, which we weren't. I went inside to ask, just to be sure they didn't need me to sign anything or actually pay, since the pickup location didn't ask for payment or give me any paperwork. I wasn't even acknowledged until I approached someone to ask if I should just put the keys in the drop box or if they needed them. They said they weren't expecting any trucks. I showed them the app and the return process it had sent me through. They asked for my paperwork, which I didn't have because the shady place I picked up the truck literally just handed me keys. They did take the keys and must have taken care of the return since I haven't heard anything else. Get it together, UHaul. I'll be using a competitor for my future needs.Martin C.
El cliente no dejó un comentario.Rob T.
Being new to the city, Darrell was especially kind and helpful.Genevieve H.
El cliente no dejó un comentario.JIM F.
Have dollies on trailer.Kim O.
El cliente no dejó un comentario.Thomas L.
El cliente no dejó un comentario.Mark S.
Nothing to improve, excellent service, very knowledgeable and vey nice.Brad R.
El cliente no dejó un comentario.Gilbert S.
This location was on it for a non Uhaul only location! I recommend the compan and the rental location.Richard T.
El cliente no dejó un comentario.GREG K.
El cliente no dejó un comentario.MARK B.
El cliente no dejó un comentario.HEATHER B.
El cliente no dejó un comentario.KYLE W.
El cliente no dejó un comentario.KEVIN D.
El cliente no dejó un comentario.Mike R.
El cliente no dejó un comentario.Jeffrey H.
El cliente no dejó un comentario.RON D.
El cliente no dejó un comentario.Sondra J.
El cliente no dejó un comentario.Ben D.
El cliente no dejó un comentario.BRANDON L.
El cliente no dejó un comentario.paul T.
El cliente no dejó un comentario.LINDA H.
Need better guidance as to where to go once inside the building to return the u-haul rental.JOHN A.
El cliente no dejó un comentario.RYAN S.
El cliente no dejó un comentario.CHARLES B.
They need to be more knowledgeable about procedures.JOHN M.
El cliente no dejó un comentario.Brian J.
El cliente no dejó un comentario.WILLIAM G.
El cliente no dejó un comentario.Rodger D.
El cliente no dejó un comentario.Jennifer A.
Have uhaul materials available for purchase such as boxes and suppliesBRITTANY T.
El cliente no dejó un comentario.ANNA B.
El cliente no dejó un comentario.KURT S.
El cliente no dejó un comentario.Greg M.
El cliente no dejó un comentario.Cathy P.
They took almost an hour to process my order. Very disappointed in service getting the rental. The condition of the truck was well maintained and need some new traction support.Brentnei C.
El cliente no dejó un comentario.Kelly W.
El cliente no dejó un comentario.SUE T.
El cliente no dejó un comentario.JOSEPH F.
I use Custom Vans for many things. This is a great place for custom parts, information and renting a Uhaul.robert M.
El cliente no dejó un comentario.Terry A.
El cliente no dejó un comentario.KELLY D.
El cliente no dejó un comentario.JAMES V.
El cliente no dejó un comentario.KEVIN K.
Pick Location closer to address. I had 10 miles on truck before i even started moving.Kenny M.