Customer Reviews for Custom Truck Bodies & Repairs
(U-Haul Neighborhood Dealer)

214 comentarios

837 Campbell Ave SE   Roanoke, VA 24013

(540) 427-7310

Horario

  • Monday–Friday
    9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Sábado
    9 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 2/11/2023 - 2/12/2023: cerrado
  • 2/18/2023 - 2/19/2023: cerrado
  • 2/25/2023 - 2/26/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(540) 427-7310

837 Campbell Ave SE
Roanoke, VA 24013

Servicios en esta ubicación:

Horario

  • Monday–Friday
    9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Sábado
    9 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 2/11/2023 - 2/12/2023: cerrado
  • 2/18/2023 - 2/19/2023: cerrado
  • 2/25/2023 - 2/26/2023: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Great Job

hubert H. 
Clasificación:
5.0

Very nice people to deal with! They answer any questions you have and make sure you understand everything. Would recommend this Uhaul dealer to everyone!

Dan A. 
Clasificación:
5.0

I don't know what you can do to improve your next customer you might be an a******

Scott C. 
Clasificación:
5.0

My experience was top-notch. No improvement needed.

VINCENTPRYOR D. 
Clasificación:
2.0

Just a parking lot drop-off location, no one there to talk to about the U-Haul leaking and damaging some of items.

Kim L. 
Clasificación:
3.0

Only thing I would change is that I dropped off my truck on Monday 3pm when my truck wasn't due back until Wed. I didnt notice until later that evening that this company never checked my truck in when I dropped if off. I went on app and selected 7pm bc that was my only option at that time.

Rachel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVONNE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Magon A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry R. 
Clasificación:
5.0

Best Uhaul experience I've ever had

Chris D. 
Clasificación:
5.0

Very helpfull

Virginia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R. 
Clasificación:
5.0

Best ever

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTHUR H. 
Clasificación:
5.0

Great guys - helpful and polite.

Justin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara A W. 
Clasificación:
5.0

Thanks guys!

kayla M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronda J. 
Clasificación:
5.0

No issues to report. Very helpful staff.

John W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darin G. 
Clasificación:
5.0

Good experience

Thomas N. 
Clasificación:
5.0

Top notch service

William W. 
Clasificación:
2.0

I was assigned this location (I did not choose it); it was very much out of the way and inconvenient.

Greg S. 
Clasificación:
3.0

ping in front window but windows so dirty that you did not see it. Ping had black grease in it. Hand truck not available (they said that never have them)

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaelin G. 
Clasificación:
1.0

self drop off was confusing and no one was around to help. Just drop off location with all DIY

Haley A. 
Clasificación:
5.0

El cliente no dejó un comentario.

pat R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie R. 
Clasificación:
5.0

Improve space / ability to pull into the office / drop off area

Lynden W. 
Clasificación:
3.0

it was hard to find where to pull in

genevieve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Teresa L. 
Clasificación:
5.0

Great friendly customer service.

Collen F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUESADAM B. 
Clasificación:
3.0

Trailer was clean inside but lights were dim and not properly working, didn't know this until arriving at location

Timothy A. 
Clasificación:
3.0

While back of truck was cleaned out, truck ran rough and I had much better , newer vehicles in past . Probably best for just local use

Timothy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D. 
Clasificación:
3.0

The tank was supposed to be full, but it was down 1/8 of a tank. I was already on the road when I looked at it, so I just accepted that I would have to give uhaul that extra gas. I will be checking more closely in the future. Also, not the fault of the site, but uhaul had agreed to provide a truck in Rocky Mount, VA, but called me early the same morning of pick up day to say that we had to go to Roanoke, VA to get our truck. We had to scramble with my husband's work schedule to go that far to get the truck. It was frustrating to say the least.

Susan J. 
Clasificación:
3.0

The location wasn't exactly clean because it was an automobile garage/shop. One would not expect it to be clean, but one would also not expect to rent a UHAUL from such a place. It was a little unclear where one should go to conduct UHAUL business. Once someone was found, he was helpful in taking care of me.

John B. 
Clasificación:
5.0

Very helpful. No issues.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa W. 
Clasificación:
5.0

Keith and his staff are amazing! Not only will I be renting from them but I will be having my vehicles serviced.

CHRISTINA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

KURT D. 
Clasificación:
5.0

Super friendly and helpful. Check in was smooth. Even gave advice on local business to check out.

David S. 
Clasificación:
4.0

The overall experience with UHaul was unsatisfactory. We had 3 different locations we were told to pick up the vehicle. If we had not called UHaul on 7/1, we would still be waiting for a truck. Fortunately, a customer representative located a truck and held the reservation on 7/1. Custom Truck Bodies did not know we had a reservation when we arrived, and they later found the reservation and truck. Not a confidence inspiring experience from UHaul.

greg F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bret Q. 
Clasificación:
1.0

The drop off was at Riverside Smoke Shop in Salem, VA. The person that I saw at drop off very completely uniterested. I had no idea if she was going to get the equipment checked in properly or not so I called the UHaul customer service 800 number to voice my concerns.

Richard W. 
Clasificación:
5.0

Process was smooth and painless. Friendly service.

Craig E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duncan M. 
Clasificación:
5.0

Was friendly and helpful

JAMI B. 
Clasificación:
5.0

Friendly and efficient help/ assistance!

Susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcelo E. 
Clasificación:
5.0

Nothing, the gentleman that helped me was very professional and helpful. Gracias.

Robert T. 
Clasificación:
4.0

Take the governor off and add cruise control

Paul M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sierra B. 
Clasificación:
3.0

El cliente no dejó un comentario.

lori W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim B. 
Clasificación:
5.0

A friendly U-Haul dealer who is great with their customers! Excellent service and great on safety. Would recommend these guys to anyone!

Dan A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tammy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
1.0

The app to turn in the vehicle after hours is a disaster.

Kari M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
5.0

Very friendly and helpful

David W. 
Clasificación:
5.0

They are always nice and professional. I love how they're a family business and from what I've seen they work perfectly together.

YVONNE J. 
Clasificación:
5.0

Courteous service with easy pick up and drop off of rental.

Sander L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
3.0

The website said that the trailer I rented was 1 7/8” or 2” ball. This needs to be more clear that the customer must have a 2” ball for the trailers.

Dustin D. 
Clasificación:
5.0

I like the location and the man is nice. The truck smelled of cigarette smoke. I don't smoke. I drove the truck 7 miles and had to buy 2 gallons of gas to return it to 1/4 tank. What is the mpg these trucks get? 4mpg? Don't say it all depends on the driving, I was driving on neighborhood roads. Uhaul Corporate should upgrade its fleet and donate the old trucks. I wish there was a hybrid box truck!

Mimi Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

phillip F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARONMACK Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIPSTEWART T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry G. 
Clasificación:
2.0

The van had a dead battery. I needed to call road service to get it jumped then had to keep it running all day because it wouldn't start again. Costing me much more in gas than it should have

MARKSTILLINGS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN A. 
Clasificación:
5.0

Friendly, quick and professional.

George G. 
Clasificación:
4.0

Ninguno

Jerry G. 
Clasificación:
3.0

Product and service was good. Unfortunately I had to lie about what I was hauling because u haul doesn't have a listing for a Subaru Sambar. I lied and told them it was a Hatchback.

THOMAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SARAHANN N. 
Clasificación:
4.0

Employees nice and very helpful

VINCENT B. 
Clasificación:
2.0

The mobile directions were cryptic, and there was no assistance or directions on truck operation.

Emma H. 
Clasificación:
5.0

Everything was great except I think they forgot to include a few of the pads I had asked and paid for. Not the end of the world but would have helped

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn F. 
Clasificación:
3.0

El cliente no dejó un comentario.

George E. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIELLEMICHELLE S. 
Clasificación:
5.0

The guys were great and we're able to provide good advice on what to do with my recycled moving materials. Even though their location wasn't set up to help with that, they were able to help me find the local city recycling center that would take all my used boxes. I appreciate very much them taking the time to share that information.

Paul K. 
Clasificación:
1.0

Worse U-Haul experience I have ever had charged my card 3 times $78 $58 and $134 first two they say were holds and I have to wait to get that money back then when I take the truck back I made sure I filled it back up then they said I didn't put it back where it was just another lie over all my years never had a problem with U-Haul but I can promise I will never use this location ever again

ISRAELLEE M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Warren H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mimi Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGEWYATT B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen B. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

Volver
arriba