Comentarios del cliente para Custom Truck Bodies & Repairs

Location was very busy, and crowded. But the personnel was great !

Knowledgeable and efficient.

We got charged for mileage we didnt use and were told we would be reimbursed for what we didnt use and were not

Friendly helpful staff, limited parking.

However, not only was this not the drop off requested in our reservation but it was not scheduled to be open at all today, and it was only the kindness of the owner who happened to be there briefly and saw us through the locked gate and saved the day for us. Uhaul gets no credit for the save,but the owner does.

Fortunately the 30-mile change in pick up location was not an issue for us due to where our lodging was, but this could have been a major inconvenience.

This was my 2nd rental in 6 weeks. I should have learned from the first time but thought it was a one bad time thing. This 2nd rental was much worse than the original. The location at 837 Campbell Avenue SE Roanoke Virginia was a nightmare. The equipment was not ready and the person who handled the rentals was not even on site. They didn't have the appliance dolly and said i would have to check at a different location. I had to ask them to call the location to see if the dolly was available. Not sure how many places he thought i should drive a 26 foot long truck towing a car dolly around to in order to find the appliance dolly that was reserved at the same time. Both trucks leaked and my boxes got wet. Just all around not a good experience. My recommendation for anyone making a long distance move would be to rent from a different company. U-HAUL is an out dated company and not interested in customer service.

I was charged an absurd amount with no explanation.

No need for improvement, keep up the excellent service.