Customer did not leave a comment.Nicholas F.
Customer Reviews for Custom Truck Bodies & Repairs
(U-Haul Neighborhood Dealer)
Roanoke, VA 24013
Services at this Location:
- Mon–Fri9 am–5 pm
- Saturday9 am–12 pm
Special Operating Hours
- 12/9/2023: Closed
- 12/10/2023: Closed
- 12/16/2023: 8:00 am - 5:00 pm
- 12/17/2023: 8:00 am - 5:00 pm
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/26/2023: Closed
- 12/30/2023: Closed
- 12/31/2023: Closed
- 1/1/2024: Closed
- 1/2/2024: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Trevor T.
Closed and locked at 4:00 pm on a Friday. No one to assist drop off. I left a phone voice mail message with my information and dropped trailer in parking lot with other trailers. I literally had the small hitch trailer for under 24 hours for one small load going one way. THEY FRAUDULENTLY BILLED MY DEBT CARD FOR AN EXTRA 7 DAYS! Uhaul refunded me. This location should not have the privilege of representing Uhaul.Angela R.
This location was tough to park a 15ft truck. I had to parallel park it which was a challenge.Reagan T.
Have more variety of different vehicles.Brian S.
It was closed and very hard to findBARRY D.
No improvement. The owner operator â€˜Keith' did a great jobJon O.
Customer did not leave a comment.Amber M.
Customer did not leave a comment.diego S.
Forced to use the app for the rental as U-Haul couldn't provide the truck I rented at any location near me. I did have an agent try to offer me a larger truck, but insisted I pay the higher price - after assuring me that the truck I wanted at the price listed would be available. At the rental location I was sent to, there is next to no cell phone coverage in the area, and no Wi-Fi at all - though the key box claims that there is free Wi-Fi available. The app continuously reset after I tried repeatedly to upload the 6-8 pictures needed to pick up or return the truck. I spent an easy one hour and 30 minutes first just trying to get the key to leave on pickup, and then return the truck at the end of the period. An absolutely miserable experience that I wish on no one else. I don't rent a lot of trucks, but I can promise I will be looking for alternatives rather than EVER going through that experience again.Thomas Y.
Customer did not leave a comment.Kip C.
Do not change anythingMelissa H.
You cannot improve here either. This is the second visit =for me, and they are serious about the customer service here. Would not go anywhere else in Roanoke.William W.
Excellent service!Jeffrey W.
The gentlemen that helped us was awesome!Robin L.
This is the nicest Uhaul place. They are responsive, have great inventory, and go the extra mile for customers. Whenever I need weekday or earlier Saturday equipment, this is my place!Mimi Y.
Customer did not leave a comment.Jeff S.
Very smooth transaction with pleasant help and support with truckPaul G.
Customer did not leave a comment.Gary K.
Customer did not leave a comment.Matt S.
Disparity between online reservation and authorized dealer resulted in not having a furniture dolly available for which I already paid. This wasn't the dealer's fault and he did his best to make it right.Clayton W.
Customer did not leave a comment.Stephanie W.
Cab smelled like smoke. Although this was not the vehicle that I originally was supposed to get. The remote pickup was a total fiasco took an hour and a half it is supposed to be easy in all it was was difficult stressful and a royal pain. You people do not know what customer service actually meansLinda jill H.
Customer did not leave a comment.Ruth R.
Customer did not leave a comment.thomas N.
Customer did not leave a comment.Danny M.
Great Jobhubert H.
Very nice people to deal with! They answer any questions you have and make sure you understand everything. Would recommend this Uhaul dealer to everyone!Dan A.
I don't know what you can do to improve your next customer you might be an a******Scott C.
My experience was top-notch. No improvement needed.VINCENTPRYOR D.
Just a parking lot drop-off location, no one there to talk to about the U-Haul leaking and damaging some of items.Kim L.
Only thing I would change is that I dropped off my truck on Monday 3pm when my truck wasn't due back until Wed. I didnt notice until later that evening that this company never checked my truck in when I dropped if off. I went on app and selected 7pm bc that was my only option at that time.Rachel E.
Customer did not leave a comment.YVONNE J.
Customer did not leave a comment.Magon A.
Customer did not leave a comment.Larry R.
Best Uhaul experience I've ever hadChris D.
Very helpfullVirginia P.
Customer did not leave a comment.Colin A.
Customer did not leave a comment.Timothy R.
Best everWilliam W.
Customer did not leave a comment.Jennie S.
Customer did not leave a comment.ARTHUR H.
Great guys - helpful and polite.Justin R.
Customer did not leave a comment.Barbara A W.
Thanks guys!kayla M.
Customer did not leave a comment.Shannon F.
Customer did not leave a comment.Kirk H.
Customer did not leave a comment.Ronda J.
No issues to report. Very helpful staff.John W.
Customer did not leave a comment.Darin G.
Good experienceThomas N.
Top notch serviceWilliam W.
I was assigned this location (I did not choose it); it was very much out of the way and inconvenient.Greg S.
ping in front window but windows so dirty that you did not see it. Ping had black grease in it. Hand truck not available (they said that never have them)Steven H.
Customer did not leave a comment.Jaelin G.
self drop off was confusing and no one was around to help. Just drop off location with all DIYHaley A.
Customer did not leave a comment.pat R.
Customer did not leave a comment.Julie R.
Improve space / ability to pull into the office / drop off areaLynden W.
it was hard to find where to pull ingenevieve S.
Customer did not leave a comment.Mike D.
Customer did not leave a comment.Teresa L.
Great friendly customer service.Collen F.
Customer did not leave a comment.Mike P.
Customer did not leave a comment.JACQUESADAM B.
Trailer was clean inside but lights were dim and not properly working, didn't know this until arriving at locationTimothy A.
While back of truck was cleaned out, truck ran rough and I had much better , newer vehicles in past . Probably best for just local useTimothy A.
Customer did not leave a comment.Patrick D.
The tank was supposed to be full, but it was down 1/8 of a tank. I was already on the road when I looked at it, so I just accepted that I would have to give uhaul that extra gas. I will be checking more closely in the future. Also, not the fault of the site, but uhaul had agreed to provide a truck in Rocky Mount, VA, but called me early the same morning of pick up day to say that we had to go to Roanoke, VA to get our truck. We had to scramble with my husband's work schedule to go that far to get the truck. It was frustrating to say the least.Susan J.
The location wasn't exactly clean because it was an automobile garage/shop. One would not expect it to be clean, but one would also not expect to rent a UHAUL from such a place. It was a little unclear where one should go to conduct UHAUL business. Once someone was found, he was helpful in taking care of me.John B.
Very helpful. No issues.David W.
Customer did not leave a comment.Melissa W.
Keith and his staff are amazing! Not only will I be renting from them but I will be having my vehicles serviced.CHRISTINA K.
Customer did not leave a comment.KURT D.
Super friendly and helpful. Check in was smooth. Even gave advice on local business to check out.David S.
The overall experience with UHaul was unsatisfactory. We had 3 different locations we were told to pick up the vehicle. If we had not called UHaul on 7/1, we would still be waiting for a truck. Fortunately, a customer representative located a truck and held the reservation on 7/1. Custom Truck Bodies did not know we had a reservation when we arrived, and they later found the reservation and truck. Not a confidence inspiring experience from UHaul.greg F.
Customer did not leave a comment.Christina S.
Customer did not leave a comment.Bret Q.
The drop off was at Riverside Smoke Shop in Salem, VA. The person that I saw at drop off very completely uniterested. I had no idea if she was going to get the equipment checked in properly or not so I called the UHaul customer service 800 number to voice my concerns.Richard W.
Process was smooth and painless. Friendly service.Craig E.
Customer did not leave a comment.Duncan M.
Was friendly and helpfulJAMI B.
Friendly and efficient help/ assistance!Susan H.
Customer did not leave a comment.Marcelo E.
Nothing, the gentleman that helped me was very professional and helpful. Thank you.Robert T.
Take the governor off and add cruise controlPaul M.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Sierra B.
Customer did not leave a comment.lori W.
Customer did not leave a comment.Jim B.
A friendly U-Haul dealer who is great with their customers! Excellent service and great on safety. Would recommend these guys to anyone!Dan A.
Customer did not leave a comment.Tammy F.
Customer did not leave a comment.Peter E.
Customer did not leave a comment.Robert M.
The app to turn in the vehicle after hours is a disaster.Kari M.
Customer did not leave a comment.Craig M.
Very friendly and helpfulDavid W.
They are always nice and professional. I love how they're a family business and from what I've seen they work perfectly together.YVONNE J.
Courteous service with easy pick up and drop off of rental.Sander L.