Worse U-Haul experience I have ever had charged my card 3 times $78 $58 and $134 first two they say were holds and I have to wait to get that money back then when I take the truck back I made sure I filled it back up then they said I didn't put it back where it was just another lie over all my years never had a problem with U-Haul but I can promise I will never use this location ever again
ISRAELLEE M.
Customer Reviews for Custom Truck Bodies & Repairs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Because this was the return location, it was a quick return. I gave them the keys and they sent us a receipt online. In & out in minutes.
Art M.Everything was great.
Elmorris D.Friendly and helpful, easy transaction
JAMESHUSS B.Don't change the reservation location without notifying the customer IN ADVANCE!
David K.Easy pick up and drop off. They had the extras like a dolly and furniture pads. Would recommend. I had to cancel at another location because they did not have those moving equipment items.
AUDREYPRUETT F.There was a lot of confusion with our rental of the uhaul. We got messaged two different pickup places and then were told a different drop off location. It all worked out ok in the end end!
Robert C.Nothing
Kristi W.Did not go look at the truck just asked me if I paid with a card and he said I was good to go
TIMOTHYSCOTT G.We did not receive the dollies we requested but other then that wasn't bad
Chase M.It's great you have a u haul in southeast Roanoke Virginia area. People in the community need them regularly
Toby S.Great people. I always support family owned businesses if i can.
Andrew W.Absolutely horrible experience. I had rented equipment for pick up at a different U-Haul location with an in-person associate (not via mobile device). This location called me two days prior to let me know they'd scheduled me for pick up at their location. I spoke to them twice and was never told it would be a mobile pick up instead of in person. I went to the location on my pick up day and time to find the gate locked up, the door to the office behind the locked gate, and a phone that wasn't being answered with the voicemail explaining they were either helping other customers (not likely in this situation) or closed. I was on hold with the customer service number for 20 minutes without actually ever receiving help. My phone was almost dead when I remembered there was two options for pick up and tried to log in to see if there was an option on my account to pick up via phone. The website was glitching and made me repeat information multiple times, as well as wasting my alternate contact's time. My husband was on hold with Uhaul for over 20 minutes and my father on hold for over 30 minutes. Beyond frustrating experience and it made the moving experience 100 fold more stressful than it already is without these unnecessary problems from Uhaul.
Faith A.Great service
Kathy A.Awesome thanks experience. Will use Uhaul again.
David W.Super helpful team members.
Lisa J.I swept the truck carefully, cleaned the cab and neatly folded the blankets I had rented, but they still charged me a $25 'cleaning fee'.
Deana T.Possibly provide simple map from final destination to drop off location.
Arthur S.Everyone was friendly and helpful!
Misti H.Excellent service.
John B.Dear Sir/Madam, In my reservation I specified I had to travel from Blacksburg to College Station. The bed of the truck was clean, but the cabin was not (at least not for such a long trip). We had to clean the entire cabin (there was even the rest of food on the floor, and everything was covered in dust).
Lucas S.Not screw me on the pickup location. You had me pick up the truck 42 miles from where I needed it. Therefore I had to drive 42 miles of the total 347 allotted miles just to get the truck to Blacksburg. But, Marita from U haul on 7/15/21 at 9:40 am told me "don't worry, they are giving you an extra 60 miles for the inconvenience." Well that didn't happen and you charged me $.44 cents for being over by 1 mile after you screwed me out of 60 miles. Low class. Unprofessional.
Gregory C.I had a problem with lift door. Called the U-Haul help line, nothing happened. Fortunately I was still in Roanoke & the place I rented from came over & fixed problem!
RICHARDTHOMAS J.No body there at 830am
DAVID L.Excellent!
Adam R.The reservation stated a different address and when checking in is when it showed the correct address. I called uhaul themselves and the girl was fantastic!!
Stephen S.the property was not big enough for all the trailers that were there. The trailer I was returning was taken off the back of my car and put onto the street. There was not enough room to turn my car around, so I had to back out onto the street around the parked trailer, which I found difficult and dangerous.
Teresa S.I didn't know they were there except they had the last trailer in town. Older trailer but the lights and everything worked perfectly. Plus, they were easy to work with.
THOMASALLEN K.other than filling up the truck 3 blocks from the location and seeing a full indication and then being charged for a 3/4 tank. I emailed U-haul my receipt and explained that the tank overflowed and spilled out thus I thought it was full.
Agustin M.Poorly lit location for night drop offs, when doing check in taking pictures not safe
mark M.Don't get the dolly I literally paid for. Called many times and never got through to ANYONE.
Alexa S.its easy to miss this location. the sign is small and you might think that where you see the trucks is their building, but it's a few doors further down the street
tom W.I was very disappointed that where I rented the truck from was not where I had to pick it up....I received a text msg as to where to pick up the truck and it was 20 miles further than where I was located. I believe you should have taken the truck to where I was supposed to pick it up as I did the online reservation. I called the place 2 miles from my home and they said they have not had any trucks for months. How can you use an online service and just tell people where you want them to go.....not very honest....When I picked up the truck the lady was very helpful.it was not her fault she helped me and tried to even find me a larger truck..she also put in an extra 60 miles for the trip.... I guess I don't understand advertising a service and a price and not being able to use it.....very disappointing
Stephen B.Friendly, competent staff. Can't ask for more
Stephen C.I was able to pick up the van after hours and had no problems at all. Parking is along the side of the road. It's located near downtown, so I don't like to go there when it's dark.
Mary P.Dealer charged me for fuel when I brought the van back with more fuel in it than it had when I picked it up. The fuel charge was $4.88 but it should not have been charged.
Bryan C.Very friendly
John T.Great service, friendly staff!
Michael M.We had some issues getting the lock open but the owner came by very quickly to help us
Howard H.Great people. Great experience.
Patti D.Don't allow double bookings on line.
Anthony G.Was closed before 5:00 on a Sat., but convenient for drop off
Gary A.Everything was okay!! They did good for us picking up the trailer!!
willie M.Very polite and friendly.i was satisfied
Susan M.Senior was very kind, the drop off was fast and easy. I was impressed with how easy everything was.
Bonnie C.Bigger lot.
joshua M.Reserved a 10 foot truck 10 days prior to pickup in Roanoke Va from Corporate. They emailed me day before pickup to pick up 42 miles from Roanoke but I said no. Then didn't have 10' truck anywhere in Roanoke. I had to drive 15' back to N.C. Not happy.
les S.Location was very busy, and crowded. But the personnel was great !
Mason M.