Customer Reviews for Custom Home Improvements
(U-Haul Neighborhood Dealer)

108 comentarios

2304 Moody Pkwy   Moody, AL 35004

(205) 773-2003

Horario de oficina

  • Mon-Fri: 8 am - 5 pm
  • Sáb.: 8 a.m. - 4 p.m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(205) 773-2003

2304 Moody Pkwy
Moody, AL 35004

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8 am - 5 pm
  • Sáb.: 8 a.m. - 4 p.m.
  • Sun: Closed
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
2.0

They need to put up a sign on the business door directing you to where the U-haul stand. It is not obvious when you pull in.

Joseph B 
Clasificación:
5.0

El cliente no dejó un comentario.

NEHEMIAH W 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff a 
Clasificación:
5.0

The owner, Ronnie, was very professional. The equipment was ready and he had everything taken care of

Patricia M 
Clasificación:
5.0

Ninguno

CHARLES M 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice D 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher J 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna P 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C 
Clasificación:
5.0

The employees at this location were very helpful and friendly.

Christine F 
Clasificación:
5.0

Truck needed maintenance sounded and drove somewhat horrible

Toneisha F 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth W 
Clasificación:
5.0

El cliente no dejó un comentario.

James A 
Clasificación:
5.0

El cliente no dejó un comentario.

William G 
Clasificación:
5.0

Pickup was quick and easy. Staff was very helpful.

Robert C 
Clasificación:
3.0

El cliente no dejó un comentario.

Reshun B 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry L 
Clasificación:
5.0

Top notch. Operator was well versed with equipment. Quick to provide help and made sure hitch was safe and correct. Even made sure all rearward facing lighting was operational. Will be my go to u-haul location in future.

Steven B 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy E 
Clasificación:
5.0

I will be back soon

JAMES F 
Clasificación:
5.0

Guy was extremely nice and helpful

Richard B 
Clasificación:
3.0

The first location I had a appointment never showed up the second was pretty good

TERRY S 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis J 
Clasificación:
2.0

El cliente no dejó un comentario.

Garrett W 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael L 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale W 
Clasificación:
5.0

outstanding customer service!

Noah C 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B 
Clasificación:
3.0

Be more Transparent about charges.

Hiram G 
Clasificación:
5.0

Super nice

Michelle C 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S 
Clasificación:
1.0

Know why your system is telling you on your screen when a customer ask about an issue or question about something......to know what they are talking about when calling the 1-800 number.

Angela T 
Clasificación:
5.0

Best dealer service of 5-6 I have used before. Very conchiencious and knowledgeable of the equipment.

Dennis S 
Clasificación:
5.0

Ronnie was very helpful

Charles W 
Clasificación:
5.0

El cliente no dejó un comentario.

Nate H 
Clasificación:
3.0

The location was not the issue. I was selected by Uhaul to have a non contact pick up which was a pain in the butt and time consuming.

Lateasa S 
Clasificación:
5.0

Very convenient to me, great truck and very satisfying move.

Dennis S 
Clasificación:
5.0

El cliente no dejó un comentario.

Josette W 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S 
Clasificación:
1.0

Had to go to three different locations to drop off. First wouldn't accept at terrys store. Second was closed until January 3. Third was finally helpful and nice.

Steve T 
Clasificación:
3.0

El cliente no dejó un comentario.

KAYLEY W 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori F 
Clasificación:
1.0

My moving help took my Dollie’s and 2 thing are missing

Shirley S 
Clasificación:
1.0

I called the location about 50 minutes before they closed. I arrived 15 minutes before closing to drop off the rental truck. I wanted to see them in person. However they chose to leave before I got there. They closed at 5:00 p.m. and they left before 4:45 p.m. I wouldn't be so aggravated had I not called them and they were closed. But they knew I was coming. They should not be a U-Haul location. Nick.

Nick B 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat C 
Clasificación:
3.0

El cliente no dejó un comentario.

jason m 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald F 
Clasificación:
3.0

We were given an initial drop off location that did not exist. Caused us to drive about 50 miles extra. VERY unhappy and feel we should get a partial refund. We called uhaul and were told we would be contacted. Never were.

Debra F 
Clasificación:
1.0

El cliente no dejó un comentario.

Nick O 
Clasificación:
5.0

The lady that helped us was GREAT! Much better than who we tried to work with previously! She was super helpful and friendly!

Peggy H 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashlee' M 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve F 
Clasificación:
5.0

El cliente no dejó un comentario.

John M 
Clasificación:
1.0

Obviously checking out the equipment before it goes out again is an option. Right after I picked up my transport trailer and got on the interstate I knew something was wrong. Called this location back within 10 minutes of getting on the road telling them what was going on and the reply was call roadside assistance but they didn't even have roadside assistance number. No customer service at all. No help at all. Rented from Uhaul many times before and never had experience like this

Troy P 
Clasificación:
5.0

So very friendly

Stacey R 
Clasificación:
1.0

They charged $39.95 for a $29.95 truck (quoted), overcharged mileage (I have pics of odometer, before and after) and charged $15.00 for insurance that I didn't request or want. I'll leave reviews elsewhere as well.

Joe H 
Clasificación:
5.0

El cliente no dejó un comentario.

Miles H 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio R 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara F 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S 
Clasificación:
5.0

The staff was very nice and helpful. I will use them again. 5 Stars

William A 
Clasificación:
4.0

Process to rent was cumbersome

william b 
Clasificación:
5.0

Very nice and friendly people.

Pat C 
Clasificación:
5.0

El cliente no dejó un comentario.

Ned L 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony C 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio M 
Clasificación:
4.0

El cliente no dejó un comentario.

Troy M 
Clasificación:
3.0

El cliente no dejó un comentario.

Sheena S 
Clasificación:
3.0

El cliente no dejó un comentario.

Dawn B 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann B 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY B 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey K 
Clasificación:
2.0

They didn't put in that we returned our truck on time and I got charged a late fee for it when we did in fact turn it in on time.

Adrianna S 
Clasificación:
5.0

The gentleman who runs this location went out of his way to assist us & is EXTREMELY nice!

Clay B 
Clasificación:
5.0

El cliente no dejó un comentario.

William C 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick O 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam B 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelsey B 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard E 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina G 
Clasificación:
3.0

No issues seem pretty easy to get to and process the return. The key return box was a little hard to find, but I did drop it off at night and I was worn out from all the moving. We will blame that on me.

BENJAMIN B 
Clasificación:
4.0

I think they charged me for two days and I had it for less than 24hrs

Kenneth A 
Clasificación:
5.0

No Comments.

Paulino V 
Clasificación:
3.0

El cliente no dejó un comentario.

LeAnne C 
Clasificación:
5.0

Very friendly. Got us out very quickly.

Lisa B 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry J 
Clasificación:
3.0

The keys to my truck was not in the box and no one could get in contact with the rental place .I had called several hrs earlier to let them know my ride was running behind and that I would be a little late picking up my truck and I couldn't reach anyone either. I had to take a different size truck home and wait till I could go pick up the original truck that I had originally paid for. All of this put me a half a day behind schedule so I ended up having to rent for an extra day and they way over charged me. Plus they double charged my account and bounced it for a short time .Guy just forgot to put the key to my truck back in the box so I was almost stranded .Didn't recieve truck till 5 hrs after I was supposed to of gotten it. The guy was apologetic about forgetting the key but that still doesn't replace the extra money it cost me for missing my moving help and still having to pay them.

Joshua g 
Clasificación:
4.0

The overall experience was a good one. The person at the desk was easy to work with. One thing I did not expect - was to be charged $21.00 for fuel. We filled the tank back to the original line (where it was when we received it) to start our 54-mile journey.

Jacqueline W 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy L 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M 
Clasificación:
1.0

This address is not even the address I was giving to drop the truck off at. The address gave for my return was a Mexican grocery store with a tiny U-Haul box on the window non of the employees spoke English and I was charged a for having a truck for two days over that I didn't have for a full 24 hours and was charged for damages claiming small scratches on a truck with no damages

James M 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly M 
Clasificación:
3.0

New in the business and clearly lacked training. Ronnie was given incorrect information by his UHaul "manager" and was going to bill me incorrectly.

Joe H 
Clasificación:
5.0

Ronnie was super and went above and beyond

Michael H 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy R 
Clasificación:
5.0

El cliente no dejó un comentario.

James P 
Clasificación:
4.0

I turn the trailer in one day late for a total of 5 days you charged me for two extra days instead of one would like to know the reason.

LARRY M 
Clasificación:
3.0

No drop box for keys available. Left in mailbox. Was charged an extra day. Turned in a day early!

Shana W 
No se han enviado comentarios para esta ubicación.
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