Customer did not leave a comment.
Todd B
Customer Reviews for Custom Home Improvements
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be more Transparent about charges.
Hiram GSuper nice
Michelle CKnow why your system is telling you on your screen when a customer ask about an issue or question about something......to know what they are talking about when calling the 1-800 number.
Angela TBest dealer service of 5-6 I have used before. Very conchiencious and knowledgeable of the equipment.
Dennis SRonnie was very helpful
Charles WThe location was not the issue. I was selected by Uhaul to have a non contact pick up which was a pain in the butt and time consuming.
Lateasa SVery convenient to me, great truck and very satisfying move.
Dennis SHad to go to three different locations to drop off. First wouldn’t accept at terrys store. Second was closed until January 3. Third was finally helpful and nice.
Steve TMy moving help took my Dollie’s and 2 thing are missing
Shirley SI called the location about 50 minutes before they closed. I arrived 15 minutes before closing to drop off the rental truck. I wanted to see them in person. However they chose to leave before I got there. They closed at 5:00 p.m. and they left before 4:45 p.m. I wouldn't be so aggravated had I not called them and they were closed. But they knew I was coming. They should not be a U-Haul location. Nick.
Nick BWe were given an initial drop off location that did not exist. Caused us to drive about 50 miles extra. VERY unhappy and feel we should get a partial refund. We called uhaul and were told we would be contacted. Never were.
Debra FThe lady that helped us was GREAT! Much better than who we tried to work with previously! She was super helpful and friendly!
Peggy HObviously checking out the equipment before it goes out again is an option. Right after I picked up my transport trailer and got on the interstate I knew something was wrong. Called this location back within 10 minutes of getting on the road telling them what was going on and the reply was call roadside assistance but they didn’t even have roadside assistance number. No customer service at all. No help at all. Rented from Uhaul many times before and never had experience like this
Troy PSo very friendly
Stacey RThey charged $39.95 for a $29.95 truck (quoted), overcharged mileage (I have pics of odometer, before and after) and charged $15.00 for insurance that I didn't request or want. I'll leave reviews elsewhere as well.
Joe HThe staff was very nice and helpful. I will use them again. 5 Stars
William AProcess to rent was cumbersome
william bVery nice and friendly people.
Pat CThey didn't put in that we returned our truck on time and I got charged a late fee for it when we did in fact turn it in on time.
Adrianna SThe gentleman who runs this location went out of his way to assist us & is EXTREMELY nice!
Clay BNo issues seem pretty easy to get to and process the return. The key return box was a little hard to find, but I did drop it off at night and I was worn out from all the moving. We will blame that on me.
BENJAMIN BI think they charged me for two days and I had it for less than 24hrs
Kenneth ANo Comments.
Paulino VVery friendly. Got us out very quickly.
Lisa BThe keys to my truck was not in the box and no one could get in contact with the rental place .I had called several hrs earlier to let them know my ride was running behind and that I would be a little late picking up my truck and I couldn't reach anyone either. I had to take a different size truck home and wait till I could go pick up the original truck that I had originally paid for. All of this put me a half a day behind schedule so I ended up having to rent for an extra day and they way over charged me. Plus they double charged my account and bounced it for a short time .Guy just forgot to put the key to my truck back in the box so I was almost stranded .Didn't recieve truck till 5 hrs after I was supposed to of gotten it. The guy was apologetic about forgetting the key but that still doesn't replace the extra money it cost me for missing my moving help and still having to pay them.
Joshua gThe overall experience was a good one. The person at the desk was easy to work with. One thing I did not expect - was to be charged $21.00 for fuel. We filled the tank back to the original line (where it was when we received it) to start our 54-mile journey.
Jacqueline WThis address is not even the address I was giving to drop the truck off at. The address gave for my return was a Mexican grocery store with a tiny U-Haul box on the window non of the employees spoke English and I was charged a for having a truck for two days over that I didn't have for a full 24 hours and was charged for damages claiming small scratches on a truck with no damages
James MNew in the business and clearly lacked training. Ronnie was given incorrect information by his UHaul "manager" and was going to bill me incorrectly.
Joe HRonnie was super and went above and beyond
Michael HI turn the trailer in one day late for a total of 5 days you charged me for two extra days instead of one would like to know the reason.
LARRY MNo drop box for keys available. Left in mailbox. Was charged an extra day. Turned in a day early!
Shana WPickup location was changed three times. Once it was settled on this location it was quick and easy, thumbs up!
Neal KNight drop very convenient to the house.
Paul S