El cliente no dejó un comentario.Susan C.
Customer Reviews for Custom Accessories Buildings
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Whoever brought the truck back didn't clean it. The storage area inside the truck had metals pieces inside it. Also I would recommend someone sanitize the truck as there were bugs that bit me an my aunt all over our arms and legs while driving inside the cab. Whatever was in that truck left bug bites on us that turned into hives all over our bodies. Definitely don't want someone to experience that.Samantha K.
El cliente no dejó un comentario.Nicholas J.
Overall check out and reservations messed up and took almost hour to check out truck when before only about 5min at most. Rsvp truck the told truck not available had get smaller truck. Told previous rsvp was canceled when arrive old rsvp showing and no self check in on account 3 times wrong had reset entire order and reload order from website with representative was a headache.Chantal G.
El cliente no dejó un comentario.Billy H.
I had excellent service at this Albemarle location as well. The gentleman there was so helpful. He stayed longer so that we were able to drop off the trailer which made our day because we were able to unload the truck first thing in the morning. He was truly a pleasure to work with. I couldn't have asked for better service. My experience will definitely lead me to use U-Haul again as well as to recommend this location. ¡Gracias!George M.
This location is a breath of fresh air compared to the other location in Albemarle, NC. I will always strive to deal with this location over any other location within our area.Pamela L.
El cliente no dejó un comentario.Kenneth W.
El cliente no dejó un comentario.John E.
The contract appears to be in my son's name, Matthew However, I accompanied him and used my phone to pick up and drop off the vehicle. I also paid for it. The process of using the app to pick up and return was the most horrible experience I have undergone in quite a while. It was after hours when we picked the truck up, but the office was still occupied. I was so upset that they offered to help me pick up the rental by going on line. The truck was fine and we brought it back 2 hours ahead of time, but trying to do the drop off with my phone, resulted in another aggravating experience. I admit that I am not a techie as far as apps go, but you could make it a little easier for people like me. I will probably not use U-Haul again unless I can pick up and drop off during office hours where someone can handle the paperwork.Matthew W.
El cliente no dejó un comentario.Brittanie S.
When I returned the truck on Sunday by 3pm I could not get the web site to return the truck it would not let me it said I was having trouble but I had my location on but still would not work and so I was charged for a extra day. When I did not have the truck for that extra day.Estelle K.
Inspection lineJUSTIN W.
Dolly broken. Went back to pickup trailer and they were closed on Wendesday. No paperwork to mark what was wrong with the truck. The truck was not ready with the supplies. Could not breathe in the office as it smelled really bad. Very unprofessional. The U Hauls were parked next to a different business when it was next door, very confusing.STEPHANIE D.
El cliente no dejó un comentario.Laurette H.
I reported the check engine light was illuminated. The associate called U-Haul service center to report the problem. The catalytic converter had been replaced with an after market converter, I was driving approximately 300 miles and the truck started to jerk. Do not rent trucks with indicators lights on.JOHNNIE W.
Check engine light was on if not for that would have been 5 starDOUGLAS D.
I never got a receipt! It was supposed to be sent via email.David B.
We was almost too late to turn in the trailer. But both men were kind and helpful, made turning in the trailer a kind experience. I'll make sure if I'm in need to rent again, my turn in location will be my go to place. Thanks y'all, Sincerely Cherry CHERRY P.
El cliente no dejó un comentario.Tamara B.
Great service, kind and friendly people, wonderful helpROBERT C.
El cliente no dejó un comentario.Richard D.