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Johnny L.
Customer Reviews for Cumberland Printing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great
bruce D.It's all great
Patricia C.I have rented from this location several times and they are extremely helpful.
Jackie L.The staff (Dillard) was excellent. He handled my drop off and very friendly and professional. PS. I shared with him my hook up experience. He helps his customers to make sue the are properly connected and ready to go.
david J.Dillard was very professional and made sure I got a copy of the receipt. Very knowledgeable I would ask for h
david J.Great front desk team
Bob H.Very efficient and friendly
David J.Service is always excellent
TERESIA F.I picked up 26' truck in Monticeloo, KY. It was ready on time, no issues. But I had to travel 30 minutes to get the truck. Why couldnt I have picked up in Somerset, KY?
J M.Closed just prior to my arrival
Bob H.The staff at the place was very friendly and accommodating but the uhaul was completely dirty in the cab and in the box truck section. When I returned it in the same condition it was given to me I almost was charged extra for how awful it was. It was also given to me with less gas than what was stated in the contract. I returned it with amount contract stated so that was extra money out of my pocket. I am not sure if it was just this or is her normal disposition when dealing with customers but the attendant at the drop off was very rude, argumentative, and disrespectful.
Amanda W.I made a reservation in advance because I ordered an appliance dolly and blankets. Neither were available. I had to use my own personal non moving (bed) blankets for furniture. Also, the uhaul was given to me on empty. We had to immediately go fill up.
Leah R.very pleasant and helpful..dont change a thing
lori O.Put Jack's on the trailers. After the trailer was on my truck there is no way to unhook it. I dropped it off after hours at the next location and had a difficult time leaving it.
Douglas P.Equipment was checked prior to our leaving lot, however; the car tow lost it's passenger side tail light of all functions. Not anyone's fault here. Inside of U-haul truck was not all that clean.
kAREN H.I have returned several units to this location and this guy is awesome.
ROY L.great. always excellent
Maurice M.Excellent location. Easy access. Great team on hand.
Robert H.Very easy and super customer service!
Christa S.Very friendly and helpful staff!!
winona G.The customer service was pleasant. He just had super slow internet and I had to wait a long time to wrap things up. Office was tiny and unkempt.
kAREN H.Excellent people would recommend to anyone. Beyond normal.
Augusta M.They know how to run business…good person
PARTHKUMAR SHAIL P.Employee was very friendly!
JOHN E.Great service
RAYMOND C.Once again people were friendly helpful and prompt
MARK D.The location was good. The issues that I had was with the truck I rented. It had a dead battery. I had to jump start the vehicle twice while I was using it. I planned on using it for an all day move but I ended up taking it baxk after 4 hours because I was tired of Juno starting it every time I shut it off. Uhaul needs to take better care of their vehicles. If I hadn't had my jump starter with me I would have been stranded when I shut this vehicle off. The location was good and staff was friendly, but vehicle needed work.
JON W.Welcoming, pleasant, friendly and efficient. Highly recommend this location.
marc G.Everything was great! I wouldn't hesitate to visit this location again if needed.
PATRICK W.Everything was completly great.
PHILLIP D.It was a smooth process. The gentleman who helped me was polite and knowledgeable with regard to the process we were putting in place.
GREGORY D.A/C wasn't working good, we had to make and extra stop at a hotel because the wipers was so bad, couldn't see anything with them on.
RANDY R.Fantastic customer service! Love this place!
Chantica T.Clean more sanitation
Troy E.Have items like a ball for a hitch to rent or purchase.
MICHAEL W.No improvements necessary.
Marna L.My ratings for this location are based on the fact that I dropped off after-hours and did not interact with anyone at this facility. I was very happy with the after-hours return process.
SCOTT U.Grate people
JULIA S.Did not get the truck we reserved. Made things very difficult when we had to get a small one with no ramp.
Cheri M.Actually the the individual who helped me out was very friendly and accommodating
GREGORY P.The ramp for a 6x12 open trailer is too small. Really bad design and details should state only 5 foot opening.
Grant M.Very nice person just like the ones on cloverleaf dr in athens al that I use.
Adam L.