Customer Reviews for Cubby Hole Louisiana 2
(U-Haul Neighborhood Dealer)

719 reviews

3401 E Texas St   Bossier City, LA 71111
(Hwy 80 & Old Minden Re)

(318) 741-6052

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(318) 741-6052

3401 E Texas St
Bossier City, LA 71111
(Hwy 80 & Old Minden Re)

Services at this Location:

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Nancy Ingram 
Rating:
5.0

Customer did not leave a comment.

PENNY SCOTT 
Rating:
5.0

Stop closing for lunch and stop making customers way an hour

Craig Johnson 
Rating:
5.0

Excellent service.

Jose Gabilondo 
Rating:
3.0

Customer did not leave a comment.

Stephanie Gingles 
Rating:
5.0

I was told to bring the truck back at the same gas level I got it and this location charged to fill it back up. 7 miles is not 3 gallons of gas

Samantha Harris 
Rating:
5.0

Customer did not leave a comment.

JCobby Bates 
Rating:
5.0

Customer did not leave a comment.

Rebecca Butler 
Rating:
5.0

Fast ,friendly,& great customer service.Easy peasy haul rental & storage all 1 day.no stress for this ga move to bossier,la..thank ya

Croissa Griifin 
Rating:
5.0

Seventh rental and all excellent.

Jose Gabilondo 
Rating:
5.0

Customer did not leave a comment.

SANDRA SHEPPARD 
Rating:
5.0

Very helpful and friendly staff.

Jose Gabilondo 
Rating:
5.0

Customer did not leave a comment.

PETER AXELSON 
Rating:
5.0

My experience was very positive

Bill Sadka 
Rating:
4.0

Staff recommend the wrong lock. Sold us one that would not fit the truck door. Happily exchanged it though. Everything else great.

David Fontenot 
Rating:
5.0

They went above and beyond. I will be back

Joseph Lairson 
Rating:
5.0

Shay and Mr. Lee were professional, knowledgeable and courteous. Both great additions to your team!

PETER AXELSON 
Rating:
5.0

I was charged for a gas fill up, when I returned it to the shop at the same level I received it. I am due a refund of 10 dollars

ASHLEY JACKSON 
Rating:
5.0

Customer did not leave a comment.

Jose Gabilondo 
Rating:
4.0

Customer did not leave a comment.

Daren Nelson 
Rating:
4.0

Customer did not leave a comment.

Greg Kiefer 
Rating:
4.0

No suggestions. It went very well.

JOHN CANNAFAX 
Rating:
5.0

Customer did not leave a comment.

Christopher Neil Longino 
Rating:
4.0

The truck made a noise the entire time from putting it in drive putting in reverse, driving stopping

Barbara Anglin 
Rating:
5.0

Customer did not leave a comment.

Chris Griffin 
Rating:
5.0

These ladies were excellent!!!! They were so nice a friendly. The place was warm and inviting! I loved all the decorations. I would definitely suggest this location to all my friends who need excellent customer services!!!

Erin Walker 
Rating:
5.0

Excellent customer relations

MARITA HOLLOWAY 
Rating:
5.0

Excellent and very professional.

Marvin Vaught 
Rating:
5.0

Customer did not leave a comment.

Renee LaFleur-Croft 
Rating:
1.0

Customer did not leave a comment.

Cordaro Taylor 
Rating:
5.0

Customer service is outstanding!

Peter Law 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Braddock 
Rating:
5.0

Take the governor off the vehicles

Johnny Green 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Hall 
Rating:
5.0

Plenty of room to park truck

Jacqueline Braddock 
Rating:
2.0

Customer did not leave a comment.

Adam Vance 
Rating:
5.0

I was granted 40 extra miles due to the reservation issue. I was still made to pay the additional mileage charge because the extra mileage wasn’t indicated on the original contract. The additional mileage was granted by the owner of the truck after I left with it. The person at this location refused to verify this and made me pay the charge. I am extremely unhappy with this whole experience and will not use uhaul again. Penske and budget don’t seem to have angry customers. Your dealer’s attitudes are trash.

William Rowe 
Rating:
5.0

Customer did not leave a comment.

Denis Heinz 
Rating:
5.0

Definitely need maintenance on trucks. Brakes where spongy

Mathew Lee 
Rating:
5.0

Customer did not leave a comment.

PAUL HARBECK 
Rating:
4.0

Customer did not leave a comment.

Martha Maxey 
Rating:
5.0

Very friendly in helpful

MODRIQUES ROOTS 
Rating:
5.0

Customer did not leave a comment.

Kenneth Allen 
Rating:
5.0

Customer did not leave a comment.

BILLY OBERLE 
Rating:
5.0

Customer did not leave a comment.

Valentine Waswa 
Rating:
5.0

Customer did not leave a comment.

Kelli Wooten 
Rating:
5.0

The first truck had a check engine light. Was switched to another one right away.

Larry Haak 
Rating:
5.0

Customer did not leave a comment.

Leonard Smith 
Rating:
5.0

Customer did not leave a comment.

Kristen Lowe 
Rating:
5.0

Customer did not leave a comment.

Jose Gabilondo 
Rating:
3.0

they were not there so we had to use the phone again. i had been in contact with them Thurday and Friday and thought i had everthing ready. it took 30 to 45 minutes to get it and to bring it back.

Judy Foster 
Rating:
5.0

Customer did not leave a comment.

Panderina Soumas 
Rating:
3.0

Uhaul needs to have a better more thorough inspection for trucks going across the country. My trucks breaks went out and delayed my drivers 5 hours.

gloria mathews 
Rating:
5.0

Great Job to MY sales rep.

Corey Moore 
Rating:
1.0

I didn’t like the u haul when me and my boyfriend got into accident

summer pincock 
Rating:
5.0

Customer did not leave a comment.

Willie MCmutry 
Rating:
5.0

Customer did not leave a comment.

Kimberly Carlson 
Rating:
5.0

Customer did not leave a comment.

Adam Bethea 
Rating:
5.0

Customer did not leave a comment.

TAYLOR EVANS 
Rating:
5.0

Customer did not leave a comment.

Gregory Hurst 
Rating:
5.0

At first I was trying to do the contactless pickup but for some reason it would not let me finish. So I waited for the store to open, good thing I did because my furniture pads and dolly weren’t even in the truck. They didn’t even have the appliance dolly that I requested.

Stephen Hughes 
Rating:
5.0

Customer did not leave a comment.

wayne dupre 
Rating:
3.0

Customer service agent was not friendly at all. She acted as if I was disturbing her day when I showed up for pick-up. The office was not busy at all. I was the only customer.

Kevin Scasny 
Rating:
5.0

Customer did not leave a comment.

ANNIE KARDACK 
Rating:
5.0

Customer did not leave a comment.

Montray Adger 
Rating:
5.0

Do not change a thing

Mack Jones 
Rating:
5.0

Excellent site customer service. Quick and efficient

Michael Anderson 
Rating:
5.0

Customer did not leave a comment.

Charlotte Walker 
Rating:
5.0

Excellent service fast and friendly

Tyriel Jones 
Rating:
5.0

I’ve used rental trucks many times. This was the easiest driving truck I’ve ever used. Thanks.

Elizabeth Causey 
Rating:
3.0

Customer did not leave a comment.

Cameron Caton 
Rating:
5.0

This location was the most helpful u-haul location we have ever dealt with! The ladies at the store were so informative and the store was so well kept! The gentleman had our equipment ready fir us without even knowing he was out there! We were so impressed by everyone!

Vicki Whitehead 
Rating:
5.0

Customer did not leave a comment.

allen sanders 
Rating:
5.0

Customer did not leave a comment.

William Gawler 
Rating:
5.0

Great staff, customer service

patrick rice 
Rating:
4.0

Customer did not leave a comment.

RASHUN THOMAS 
Rating:
1.0

Bad area of town

James Harris 
Rating:
5.0

Customer did not leave a comment.

linda fletcher 
Rating:
5.0

Customer did not leave a comment.

Rose Booker 
Rating:
5.0

The ladies who served me were extremely knowledgeable and helpful throughout the entire process.

Rodrick Carter 
Rating:
5.0

Customer did not leave a comment.

Jane Mccall 
Rating:
5.0

Nothing

Ida Allen 
Rating:
5.0

Customer did not leave a comment.

Steve Morris 
Rating:
5.0

Customer did not leave a comment.

RICHARD JESSUP 
Rating:
3.0

We never received our dolly that we paid for. Which put us in a huge bind!

Michele Brennan 
Rating:
5.0

I returned the trailer on the date it was due back I was a few hours past the time and I was charged a whole day

JOHNNIE ROGERS 
Rating:
5.0

Customer did not leave a comment.

Jermey Young 
Rating:
5.0

Do not change anything

Charley Brannon 
Rating:
5.0

Customer did not leave a comment.

Shelley Stajduhar 
Rating:
3.0

Should get back all of your deposit instead 38.00 out 100.00 plus I put more gas than was in there I literally didn’t make but 1 trip less den 15 miles literally

Bernice Moore 
Rating:
5.0

Wouldn't change a thing. I have nothing negative to report. Everything went well, to include customer service. Very friendly, helpful, and quick to get you on your way.

Mark Corral 
Rating:
5.0

Customer did not leave a comment.

Kristi Salley 
Rating:
5.0

Some issues with the rental in the computer but the staff worked it out and we’re very helpful.

David West 
Rating:
5.0

Customer did not leave a comment.

Marty Usie 
Rating:
5.0

They tried to work on computer work from pick up location. Made several calls. Finally ended up a no charge because of mistakes.

James Wall 
Rating:
5.0

Customer did not leave a comment.

Jeff Free 
Rating:
4.0

N/A

James Collins 
Rating:
4.0

Staff is knowledgeable and friendly.

Mark Hobgood 
Rating:
1.0

Give my money back if I fill the gas over what I got it. Oh and when I pay for an extra day that doesn’t mean 8 hours it means 24

Josh Wheat 
Rating:
1.0

I didn’t receive my $100 deposit back

Brendan Mcdaniel 
No reviews have been submitted for this location.

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