Customer Reviews for Cubby Hole Louisiana 2
(Distribuidor de U-Haul del vecindario)

591 comentarios

3401 E Texas St   Bossier City, LA 71111
(Hwy 80 & Old Minden Re)

(318) 741-6052

Horarios de la ubicación

  • Lunes a sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Domingo:
    Cerrado

Servicios en esta ubicación:

Contáctanos

(318) 741-6052

3401 E Texas St
Bossier City, LA 71111
(Hwy 80 & Old Minden Re)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes a sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Domingo:
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
4.0

I was told that the fuel tank was at 1/4 of a tank. Once I left i realized that it was actually at 1/8 of a tank. I returned it to another location and made sure that the tank was well over a 1/4 tank for the next guy.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gracia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredrick Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

Amazing staff there. Very impressive

Harry C. 
Clasificación:
5.0

Windshield wiper needed to be replaced

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
3.0

I'm not really sure who is responsible for assuring trailers are working safely but the lights didn't work on one side and they weren't able to fix it. Sent us home with trailer anyway and said someone would come to our house to fix them and to go ahead and start loading. Glad we didn't because he couldn't fix it and gave us a different trailer. Other lights didn't work on it so then he had to fix it. Finally nearly 2 hours after we picked it up we had a working trailer and we're able to start loading.

Krista P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Loyd P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Austin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUNDRA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS T. 
Clasificación:
2.0

El cliente no dejó un comentario.

PRISCILLA M. 
Clasificación:
5.0

Excellent service.

ADAM H. 
Clasificación:
1.0

I reserved a week in advance. When I went to pick up the uhaul I had requested a dolly and trailer and truck. This location had none of these things. I waited 4 hours before I finally got my truck and trailer but no dolly. I had also reserved movers through them and I had to pay double because the uhaul wasn't ready when they said it would be. The staff at this place is not helpful at all and kept saying you'll have to call corporate without even trying to help. I spent 3 hours on hold with uhaul. Ridiculous! When I was loading my car on to the trailer the man helping me didn't put the ramps down correctly and my car fell off. Horrible. Horrible experience all together with these people.

MARLA F. 
Clasificación:
5.0

As soon as I drove up someone came out to unhook the trailer from my truck - no waiting around or having to go inside for assistance. When I did go inside to check the trailer in, the people were very friendly and efficient. All in all, my best U-haul rental experience ever.

Steven K. 
Clasificación:
4.0

The whole experience was a good one. Staff was very friendly.

Yvon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

The man at the location was very helpful with helping with the truck and tow dolly return.

ADRIAN MANUEL A. 
Clasificación:
5.0

The office area was neat, clean and decorated for Memorial Day - it was a great experience

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garland M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN P. 
Clasificación:
5.0

Couldn't find the "drop off keys" box. Dropped at the "night drop off" Thank you.

Inna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

I will be returning another here in a few months. Nice people to deal with.

ERIC T. 
Clasificación:
5.0

We had issues with the first location that we schedule to pick up at which is on Shed Rd in Bossier City. Was scheduled to pick up at 5:00pm, arrived at 4:50pm and the site was closed and locked up. Called customer support who found another location with the unit we needed at Cubby Hole. Found out that this is an ongoing problem with the location on Shed Rd, where they just are not there at any given time, I would hope that U-Haul would pull this locations ability to rent units.

Thomas P. 
Clasificación:
3.0

Truck was worn out. Difficult to keep in lane. Pulled to the right badly

Rebecca T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick S. 
Clasificación:
5.0

No problems with staff, good service

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
4.0

concerned that return was not documented day made. called next day looking to see when I was going to return the trailer.

Michael B. 
Clasificación:
3.0

Need better Desk people ... with better customer service

NICHELLE G. 
Clasificación:
5.0

Continue with excellent customer service. The customer service was excellent. All questions were answered and we purchased storage locks on site.

Donald S. 
Clasificación:
4.0

The rental was not put in the system correctly. Thank goodness the young lady at the receiving end was great at her job!

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEARTROUS M. 
Clasificación:
1.0

It's in the notes. I was supposed to be reimbursed but that wasn't the case!

FRED G. 
Clasificación:
2.0

When pickingthe truck up, Uhaul system was down. Employees had no interest in finding a solution to rent the vehicle. Simply said our system is down. I had to call Uhaul and then an area manager called in to walk them through how to do it. I needed the truck and they were not concerned for my needs, only concerned with doing as little as possible.

Scott O. 
Clasificación:
5.0

Overall great experience!

clarence C. 
Clasificación:
5.0

Easy, and quick process.

JASMINE W. 
Clasificación:
5.0

Amazing customer service both over the phone and in person! Will be recommending to family & friends!

KITIANNA M. 
Clasificación:
5.0

Worked with multiple staff members. Returned the vehicle before what I had initially thought I would need. Very quick. Very friendly. Clean storefront, and clean truck.

Jackson S. 
Clasificación:
5.0

My reservation was for a 10 in truck but when I got there there was no available truck so I got the next size up but they changed me for the next size up instead of what I reserved .

Delicious B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd D. 
Clasificación:
4.0

First time we went we were told we could not leave it there or we might be charged by uhaul. Second attempt, different person and it was great

Jack F. 
Clasificación:
5.0

Possible add one or two wheel chocks to the trailer for safety if a customer needs to disconnect for any reason. I had to disconnect, and I had to improvise to find something that would keep the wheel from rolling.

Solomon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAY W. 
Clasificación:
5.0

I've rented two times recently using the web site. Your web site is not up to date with the equipment at the various locations. The first rental for a trailer was from a location according to the manager isn't supposed to rent trailers. She said it should be flagged n the web site they only rent trailers with trucks. Not trailers only. Didn't make sense to me. She was surprised I showed up to rent a trailer. I had to unhook one from a uhaul truck. The most recent experience at Cubbyhole 2 they didn't have furniture dollies. The website allowed me to rent the dollies only to find out they didn't have any. So your website needs to be improved to match up available equipment at the various sites. I had no issues with the sites with either rental. On line rental is very convenient. Work on the available equipment issue.

Clay M. 
Clasificación:
2.0

Clean inside trucks better sanitize especially with COVID. I cleaned entire truck it was very dirty on inside.

Alix H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamichael W. 
Clasificación:
5.0

Nothing. Customer service was excellent. Prices ok.

SANDRA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN G. 
Clasificación:
5.0

Staff were very professional, friendly and helpful! Would highly recommend.

Jennifer T. 
Clasificación:
5.0

The vehicle‘s storage compartment (especially the mom's attic section) was not wiped clean properly. There was a significant amount of sandy dirt in that area when I picked up the truck.

Ganapathy S. 
Clasificación:
5.0

Everything went perfect...And in a timely manner..Customer service was awesome.

Timothy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

My only complaint would be that I went to the location to discuss drop off date and time. I was told I had to have the equipment back by Sunday 27SEPT2020 2100hrs, I returned the equipment on Sunday 27SEPT2020 2030hrs, the next day I get notified I was charged an additional $368. I was under the impression I would not be be charged any additional funds if I had the equipment back by the time I was told.

Wesley M. 
Clasificación:
5.0

Beautiful and professional lady that help me. She knows how to treat a customer.

Rossi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

robin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan M. 
Clasificación:
5.0

After being asked approximately how many miles I would be traveling the chick behind the counter told me that if I went over that estimate that I wouldn't be charged for it... LIES! Scamming people for extra $$$. If she had told the truth I would have made better guess-timate. Got charged double what was estimated to me.

Henrietta Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary F. 
Clasificación:
5.0

Nothing the service was great. Thanks

Cassandra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon G. 
Clasificación:
4.0

El cliente no dejó un comentario.

paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean H. 
Clasificación:
2.0

Ordered an appliance dolly and didn't receive one. Still have not gotten refunded for it. When I called to get one they told me there was not one in the local area and received no further help.

Daniel K. 
Clasificación:
5.0

Very clean,nice and helpful.

Damon S. 
Clasificación:
5.0

Wonderful. People

Derrick G. 
Clasificación:
4.0

Always have had a pleasant hassle free experience with using Cubby Hole

Mark H. 
Clasificación:
5.0

Very friendly and professional staff!

MARGARET B. 
Clasificación:
1.0

I called ahead At 11:55 AM to make sure my truck was ready and was told I could come pick it up. When I arrived there was a sign on the door that he had gone to lunch and would return at 12:30. It was 12:20 so I waited. The store was locked And closed. He finally returned at 1:35. VERY poor customer service. He had my number and could have called me if something came up but no communication whatsoever. Unacceptable!!

Michael M. 
Clasificación:
5.0

Workers were very nice and helpful. Great overall experience.

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jalen D. 
Clasificación:
5.0

Nothing needed everything was great. Really friendly and helpful staff. I was really pleased with how I was treated.

Ian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lukasz D. 
Clasificación:
5.0

No problems with the trailer and the staff was knowledgable and professional

Mark H. 
Clasificación:
5.0

Great workers! Took the time to explain all of my questions! Will definitely use these people again!

damanaca B. 
Clasificación:
4.0

I rented this U-haul in Bossier, and I wanted to leave the truck in Shreveport close to the apartment complex. I was told it would be a an extra $200 if I did that. When I brought the truck back to location it was closed. So when I came back to get my change there was a remark about the miles and I told him because I brought the truck back to the original location. He said you could have left it in Shreveport. I told him I didn't want to pay an extra $200 he said he didn't know if that was true. All representative should have the same information so the customer want be inconvenienced.

karen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS S. 
Clasificación:
4.0

nothing at this time

Walter J. 
Clasificación:
5.0

Store is spotless, smells great and employees very helpful and friendly.

Denise F. 
Clasificación:
5.0

Very nice people

merle D. 
Clasificación:
4.0

El cliente no dejó un comentario.

TONEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katheleen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude F. 
No se han enviado comentarios para esta ubicación.

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