Customer Reviews for Cubby Hole Louisiana 2
(U-Haul Neighborhood Dealer)

754 reviews

3401 E Texas St   Bossier City, LA 71111
(Hwy 80 & Old Minden Re)

(318) 562-5414

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(318) 562-5414

3401 E Texas St
Bossier City, LA 71111
(Hwy 80 & Old Minden Re)

Services at this Location:

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Bryan S 
Rating:
4.0

The Cubby Hole was very helpful as my reservation was moved to them since the other location did not have the vehicle as promised.

GARY U 
Rating:
5.0

Service was fast in and out the employee was very nice

Charlene Y 
Rating:
5.0

Customer did not leave a comment.

Timothy B 
Rating:
3.0

I had ordered pads and dollies and did not receive them. The location claimed they called me to let me know, but I did not receive any messages from them. In addition, I was still charged for the supplies and did not get and had to call customer service to have that taken off my bill.

Sandrina I 
Rating:
5.0

Customer did not leave a comment.

Dianne J 
Rating:
5.0

Customer did not leave a comment.

LENESHA W 
Rating:
5.0

GREAT CUSTOMER SERVICES AND THE WORKERS WERE VERY WELCOMING WOULD USE THEM AGAIN IN THE NEAR FUTURE

CYNTHIA F 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
3.0

Just a few comments that might help make U-Haul more efficient; computer system was slow getting the person in front of me checked out, so I had to wait 30 minutes to get the trailer I reserved for 9 am. Trailer was clean and in good condition, however one of the four tires had significant wear. That was the only 6x12 trailer they had, so I couldn't switch trailers and I wasn't traveling to a new location for a different one due to time constraints. I had also reserved moving blankets and a furniture dolly, all of which they had to get from the back after I inspected trailer and realized they weren't in it (they should of had them ready).

CLINTON R 
Rating:
5.0

They always are friendly and have help ready to help you with your rental.

Mark H 
Rating:
5.0

Customer did not leave a comment.

Wayne R 
Rating:
5.0

Customer did not leave a comment.

Mike B 
Rating:
4.0

Customer did not leave a comment.

Rhett M 
Rating:
5.0

Customer did not leave a comment.

Doreen F 
Rating:
5.0

Did a night drop off but they took care of business the next morning

David S 
Rating:
5.0

Customer did not leave a comment.

tommy H 
Rating:
3.0

What to expect upon pickup was never explained. Was never sent a code for the keys, had to call support to get a code and how to open it, the truck had none of the supplies/dolly that I bought, and no way to get it since the inside building was closed

Brandon W 
Rating:
5.0

Very nice, truck was newer and easy to drive. Reservation was available. Would use this location Cubby Hole Storage again.

Angie M 
Rating:
5.0

Customer did not leave a comment.

Christine W 
Rating:
5.0

outstanding customer service

Edgar T 
Rating:
5.0

Customer did not leave a comment.

Donald C 
Rating:
5.0

Employees ver

vanesa a 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

Very satisfied! Thanks you!

Steven B 
Rating:
1.0

Employee had 2 children (hers) running around the store creating havoc. Employee couldn’t concentrate on my transaction because of her children.

Terry L 
Rating:
5.0

Shay and Reagan were friendly, knowledgeable and very helpful! Particularly helpful, and patient :-), when we were attaching the car transporter to the truck and loading the car.

GARY C 
Rating:
5.0

The young lady that was there Saturday 4/6 morning @10am, was very nice and sweet!!! Will definitely recommend to friends and family

Carla F 
Rating:
1.0

The lady at the desk was wonderful the rest room was broken and nasty toilet

Brittany G 
Rating:
5.0

Customer did not leave a comment.

Eric R 
Rating:
1.0

Customer did not leave a comment.

Ryan B 
Rating:
5.0

Customer did not leave a comment.

BRENDA S 
Rating:
3.0

Customer did not leave a comment.

Jane M 
Rating:
5.0

The U-Haul representative greeted us cheerfully and there was no wait when we arrived. She was efficient and located our reservation promptly. She was also helpful estimating the mileage. We were probably in and out in less than 10 mins. Thank you U-Hual.

Maria M 
Rating:
5.0

Customer did not leave a comment.

Eric R 
Rating:
4.0

Customer did not leave a comment.

Nancy I 
Rating:
5.0

Customer did not leave a comment.

PENNY S 
Rating:
5.0

Stop closing for lunch and stop making customers way an hour

Craig J 
Rating:
5.0

Excellent service.

Jose G 
Rating:
3.0

Customer did not leave a comment.

Stephanie G 
Rating:
5.0

I was told to bring the truck back at the same gas level I got it and this location charged to fill it back up. 7 miles is not 3 gallons of gas

Samantha H 
Rating:
5.0

Customer did not leave a comment.

JCobby B 
Rating:
5.0

Customer did not leave a comment.

Rebecca B 
Rating:
5.0

Fast ,friendly,& great customer service.Easy peasy haul rental & storage all 1 day.no stress for this ga move to bossier,la..thank ya

Croissa G 
Rating:
5.0

Seventh rental and all excellent.

Jose G 
Rating:
5.0

Customer did not leave a comment.

SANDRA S 
Rating:
5.0

Very helpful and friendly staff.

Jose G 
Rating:
5.0

Customer did not leave a comment.

PETER A 
Rating:
5.0

My experience was very positive

Bill S 
Rating:
4.0

Staff recommend the wrong lock. Sold us one that would not fit the truck door. Happily exchanged it though. Everything else great.

David F 
Rating:
5.0

They went above and beyond. I will be back

Joseph L 
Rating:
5.0

Shay and Mr. Lee were professional, knowledgeable and courteous. Both great additions to your team!

PETER A 
Rating:
5.0

I was charged for a gas fill up, when I returned it to the shop at the same level I received it. I am due a refund of 10 dollars

ASHLEY J 
Rating:
5.0

Customer did not leave a comment.

Jose G 
Rating:
4.0

Customer did not leave a comment.

Daren N 
Rating:
4.0

Customer did not leave a comment.

Greg K 
Rating:
4.0

No suggestions. It went very well.

JOHN C 
Rating:
5.0

Customer did not leave a comment.

Christopher N 
Rating:
4.0

The truck made a noise the entire time from putting it in drive putting in reverse, driving stopping

Barbara A 
Rating:
5.0

Customer did not leave a comment.

Chris G 
Rating:
5.0

These ladies were excellent!!!! They were so nice a friendly. The place was warm and inviting! I loved all the decorations. I would definitely suggest this location to all my friends who need excellent customer services!!!

Erin W 
Rating:
5.0

Excellent customer relations

MARITA H 
Rating:
5.0

Excellent and very professional.

Marvin V 
Rating:
5.0

Customer did not leave a comment.

Renee L 
Rating:
1.0

Customer did not leave a comment.

Cordaro T 
Rating:
5.0

Customer service is outstanding!

Peter L 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B 
Rating:
5.0

Take the governor off the vehicles

Johnny G 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H 
Rating:
5.0

Plenty of room to park truck

Jacqueline B 
Rating:
2.0

Customer did not leave a comment.

Adam V 
Rating:
5.0

I was granted 40 extra miles due to the reservation issue. I was still made to pay the additional mileage charge because the extra mileage wasn’t indicated on the original contract. The additional mileage was granted by the owner of the truck after I left with it. The person at this location refused to verify this and made me pay the charge. I am extremely unhappy with this whole experience and will not use uhaul again. Penske and budget don’t seem to have angry customers. Your dealer’s attitudes are trash.

William R 
Rating:
5.0

Customer did not leave a comment.

Denis H 
Rating:
5.0

Definitely need maintenance on trucks. Brakes where spongy

Mathew L 
Rating:
5.0

Customer did not leave a comment.

PAUL H 
Rating:
4.0

Customer did not leave a comment.

Martha M 
Rating:
5.0

Very friendly in helpful

MODRIQUES R 
Rating:
5.0

Customer did not leave a comment.

Kenneth A 
Rating:
5.0

Customer did not leave a comment.

BILLY O 
Rating:
5.0

Customer did not leave a comment.

Valentine W 
Rating:
5.0

Customer did not leave a comment.

Kelli W 
Rating:
5.0

The first truck had a check engine light. Was switched to another one right away.

Larry H 
Rating:
5.0

Customer did not leave a comment.

Leonard S 
Rating:
5.0

Customer did not leave a comment.

Kristen L 
Rating:
5.0

Customer did not leave a comment.

Jose G 
Rating:
3.0

they were not there so we had to use the phone again. i had been in contact with them Thurday and Friday and thought i had everthing ready. it took 30 to 45 minutes to get it and to bring it back.

Judy F 
Rating:
5.0

Customer did not leave a comment.

Panderina S 
Rating:
3.0

Uhaul needs to have a better more thorough inspection for trucks going across the country. My trucks breaks went out and delayed my drivers 5 hours.

gloria m 
Rating:
5.0

Great Job to MY sales rep.

Corey M 
Rating:
1.0

I didn’t like the u haul when me and my boyfriend got into accident

summer p 
Rating:
5.0

Customer did not leave a comment.

Willie M 
Rating:
5.0

Customer did not leave a comment.

Kimberly C 
Rating:
5.0

Customer did not leave a comment.

Adam B 
Rating:
5.0

Customer did not leave a comment.

TAYLOR E 
Rating:
5.0

Customer did not leave a comment.

Gregory H 
Rating:
5.0

At first I was trying to do the contactless pickup but for some reason it would not let me finish. So I waited for the store to open, good thing I did because my furniture pads and dolly weren’t even in the truck. They didn’t even have the appliance dolly that I requested.

Stephen H 
Rating:
5.0

Customer did not leave a comment.

wayne d 
Rating:
3.0

Customer service agent was not friendly at all. She acted as if I was disturbing her day when I showed up for pick-up. The office was not busy at all. I was the only customer.

Kevin S 
Rating:
5.0

Customer did not leave a comment.

ANNIE K 
Rating:
5.0

Customer did not leave a comment.

Montray A 
No reviews have been submitted for this location.

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