Comentarios del cliente para Cubby Hole Louisiana 2

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Testimonios de recientes clientes de Cubby Hole Louisiana 2

Grado total:

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Toni C. en

Grado:

This was by far the most pleasant reservation/pick-up experience had within the Shreveport / Bossier City area. Excellent customer service!!!

Kenneth L. en

Grado:

El cliente no dejó un comentario.

Nicole W. en

Grado:

El cliente no dejó un comentario.

Lori R. en

Grado:

Great experience

Dawn B. en

Grado:

El cliente no dejó un comentario.

Jereme V. en

Grado:

Very friendly staff.

Thomas H. en

Grado:

El cliente no dejó un comentario.

Terran K. en

Grado:

To make sure that the right equipment is in the truck because I paid for a utility dolly and got a furniture dolly. And still was charged for it and didn’t even use the furniture dolly

Sheila T. en

Grado:

El cliente no dejó un comentario.

Edward H. en

Grado:

El cliente no dejó un comentario.

jd C. en

Grado:

El cliente no dejó un comentario.

Christine B. en

Grado:

We were broke down about a mile from the rental location. We were on the side of the road for over 3 hours. Being told I had no rental until the next day. Everything was closed and rented already. Meanwhile I RESERVED my 26 ft. U Haul for 5:00 at 5:15. I had called The people and told them to head to my house we were on our way with the U Haul. The truck was NOT driveable. They waited on us for 4 hours. I told them to leave we would not have a truck tonight. They did FINALLY get someone to open a store and get us a truck around 10:00 p.m. We got to the house around 11:30 p.m. My blood pressure was 189/98. Needless to say we did not get anything moved that night. Me and my 17 year old Autistic son moved EVERYTHING on our own. The truck had NO oil and the oil pressure pressure gauge was not working. Called roadside assistance. NOT a local number. I was being connected to so many different people. 1 person tried to help his name was Stan (through roadside assistance). I had to make a trip all the way across town because they did not get the things we reserved right. Therefore I had to go pick them up and leave my husband who had a collapsed lung and 4 broken ribs on the side of the road with NO AC and the HEAT index well around 100° (Louisiana heat and humidity). VERY long story short I have never experienced the WORST customer service until now. I have used U Haul many times. NEVER EVER again! Filed complaint on Monday July 15 2019 @ 12:23 p.m. was told I would hear from someone within 24 to 48 hours to have the charges taken off. NOT ONE CALL!

sherman B. en

Grado:

El cliente no dejó un comentario.

Sh'Derrica A. en

Grado:

Went to 3 locations before I got the truck that was reserved 4 days ahead of time! The location was way out of the way from my location and I could only return the truck back to the pickup location...which added miles onto my estimated mileage. All but one person denied any knowledge of my reservation. One person found out that my reservation location had been changed at 8am the day of pick up, I received no notification whatsoever. After use, the system was down and could not be accessed for me to be checked in. Terrible U-Haul experience!! Poor communication!! Inadequate customer service!!

Shaun W. en

Grado:

El cliente no dejó un comentario.

Amador S. en

Grado:

El cliente no dejó un comentario.

Gail K. en

Grado:

El cliente no dejó un comentario.

clyde C. en

Grado:

Thank you for all your help. Clyde Cain Louisiana Cajun Navy/ Louisiana Storm Patrol

Cindy R. en

Grado:

Drop off where I was told to drop off at was not able to accept because I paid a deposit waited from 9 am till 4 PM before it was resolved then was charged 36 dollars for over milage because I couldn't get one in crossett ar

darrell B. en

Grado:

While the rental process went smooth and the staff at the neighborhood U-haul dealer were extremely nice, here's my issue. In my particular case, it was cheaper to rent a trailer locally for the day rather than rent from the city that I was picking up new furniture from. I reserved a trailer a 2.9 miles from my home, but the trailer was gone prior to my rental day. The reservation was moved to a different location 12 miles away. The trailer had to be dropped off back at that location to avoid one-way rental charges. U-haul's policy to charge the customer penalties when equipment is dropped off at a different in-town location is quite frankly a rip off.

THOMAS R. en

Grado:

This trailer was by far the oldest of three available and they wanted me to take it. It was old, rusty wheel hubs, some holes in fenders, and old fading and chipped exterior. Was part about it was a very hard to open door. So hard to open that it took two of us at the destination to get it open because it buckled some when raising. Very disappointed in this experience.

Charles W. en

Grado:

El cliente no dejó un comentario.

lucie H. en

Grado:

Friendly and helpful

THOMAS R. en

Grado:

I never got a call to confirm where to pick up the trailer. I showed up at my preferred pick up place as shown in my email and found it closed. Had to log on to my account to find out where to go and this delayed me.

bambi J. en

Grado:

El cliente no dejó un comentario.

LYNNETTE J. en

Grado:

El cliente no dejó un comentario.

Curtis M. en

Grado:

El cliente no dejó un comentario.

Larrry N. en

Grado:

El cliente no dejó un comentario.

Carlos R. en

Grado:

Definitely the best experience I’ve had in Bossier. Great staff.

Keith T. en

Grado:

El cliente no dejó un comentario.

Abraham K. en

Grado:

El cliente no dejó un comentario.