Customer Reviews for Cuba Self Storage
(U-Haul Neighborhood Dealer)

151 reviews

711 S Franklin St   Cuba, MO 65453

(573) 885-4102

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 885-4102

711 S Franklin St
Cuba, MO 65453

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alejandro Munoz 
Rating:
3.0

Rental of moving pads was not explained very well. Trucks breaks need to be serviced. The truck would not stop unless without placing large amount of pressure on the brake pedal. I did not feel like I could stop quickly.

TRAVIS GEISLER 
Rating:
4.0

Customer did not leave a comment.

Cheryl Haggett 
Rating:
5.0

This location is very easy to deal with. Everyone is top notch.

Travis Cape 
Rating:
5.0

Customer did not leave a comment.

Dave Workman 
Rating:
3.0

Customer did not leave a comment.

Kathy Hagler 
Rating:
5.0

Customer did not leave a comment.

Cheryl Decker 
Rating:
3.0

Excellent customer service. Thanks!

Peter Pappas 
Rating:
5.0

There really isn’t anything that can make it better. It was really good. The staff was friendly, the truck was nice and worked well, and the price was affordable. Thank you

Joshua Mikel 
Rating:
3.0

Customer did not leave a comment.

Beverly Jantz 
Rating:
5.0

Customer did not leave a comment.

Jonathan Licklider 
Rating:
5.0

Customer did not leave a comment.

Christopher Ferguson 
Rating:
5.0

Your U-Haul turn-in app did not allow enough room in the comments block for me to describe the problems listed above. Although the app did not indicate there was a word/letter limit, once I completed that stage, I found the “continue button greyed out and couldn’t figure out why it would not let me continue. It took much too long to complete, leaving me standing in the cold for at least thirty minutes. Difficult to use, and there should not be a word/letter limit when a customer is describing a problem. Further, I listed the equipment as unsafe to rent to next family due to the above reasons, yet the app completed stating that the equipment would indeed be picked up by the next family- indicating that U-Haul cares not about renting out unsafe, unpaired equipment. I would not be surprised if U-Haul ends up facing a class action lawsuit

Vito Vincelli 
Rating:
5.0

Customer did not leave a comment.

james phillips 
Rating:
5.0

Customer did not leave a comment.

Alejandro Munoz 
Rating:
5.0

No improvement needed. It was a great experience.

Steven Sagehorn 
Rating:
5.0

Customer did not leave a comment.

Alicia Shockley 
Rating:
4.0

Customer did not leave a comment.

Doug Seely 
Rating:
5.0

Customer did not leave a comment.

Norman Heironimus 
Rating:
5.0

Customer did not leave a comment.

Gary Sanders 
Rating:
5.0

all good. great value for the buck

Thomas Higgins 
Rating:
5.0

The Cuba location and staff is easy to work with ! They have been very helpful

darrell hindman 
Rating:
5.0

Customer did not leave a comment.

Robert Dodson 
Rating:
5.0

Customer did not leave a comment.

Curtis Burrow 
Rating:
5.0

Customer did not leave a comment.

Christine Mahon 
Rating:
5.0

Customer did not leave a comment.

penni camden 
Rating:
5.0

Customer did not leave a comment.

anna mcgowan 
Rating:
5.0

Everyone is always so nice at this location it’s my favorite.

Travis Cape 
Rating:
5.0

Customer did not leave a comment.

anna mcgowan 
Rating:
5.0

Customer did not leave a comment.

William Peskorse 
Rating:
4.0

Customer did not leave a comment.

Mark Avery 
Rating:
5.0

Customer did not leave a comment.

Mike Mesle 
Rating:
5.0

n/a

Michael Losing 
Rating:
5.0

Outstanding in all respects! Very fast and friendly. Highly recommend.

Christopher Mehler 
Rating:
5.0

Give the cash deposit back and not have to wait for the mail

David Boyer 
Rating:
5.0

Customer did not leave a comment.

Teresa Baynes 
Rating:
3.0

Customer did not leave a comment.

Keshia Goly 
Rating:
5.0

Customer did not leave a comment.

Norman Heironimus 
Rating:
5.0

Customer did not leave a comment.

Christine Alick 
Rating:
5.0

The lady who helped us was very helpful and knowledgeable. She should be commended for her pleasant demeanor and swiftness in getting us on the road.

Kay Wessing 
Rating:
5.0

Customer did not leave a comment.

Creshawna Mason 
Rating:
5.0

They are very nice

Travis Cape 
Rating:
5.0

It was a pleasure renting from Wanda at this location. The U-Haul truck was ready, clean and sufficient for my needs. Thank you.

Kathy Williams 
Rating:
5.0

Wanda provided exemplary service. She was able to correct all mistakes made by pick up location and was very helpful. Delightful lady. Wish your company had more people like her

Al Santiago 
Rating:
5.0

Wanda was AMAZING!!! Pick up location screwed up the contract and was given different equipment. You need to have more employees like Wanda. She was so helpful and understanding. She figured out how to correct all the problems seamlessly. Kudos to her

Alberto Santiago 
Rating:
5.0

Customer did not leave a comment.

Neil Saunders 
Rating:
5.0

Customer did not leave a comment.

Patricia Dority 
Rating:
4.0

Our reservation for a storage locker was quick and Wanda and Steven were very helpful. However, the locker could have been cleaner if swept out before our move-in. Thank you.

katny williams 
Rating:
3.0

Customer did not leave a comment.

eugene white 
Rating:
4.0

Customer did not leave a comment.

STEPHEN DOTY 
Rating:
5.0

Customer did not leave a comment.

Charles Bouquet 
Rating:
5.0

Was a great experience thankful

Brittanie Carr 
Rating:
5.0

Customer did not leave a comment.

Jeff Backowski 
Rating:
5.0

Tha woman handling business is a wonderful and kind person.

William Dales 
Rating:
5.0

Nothing at this time

mark woods 
Rating:
5.0

Customer did not leave a comment.

Teresa Baynes 
Rating:
5.0

Customer did not leave a comment.

Teresa Baynes 
Rating:
5.0

Customer did not leave a comment.

Jose Renta 
Rating:
5.0

I will definitely use this location in the future!!! Such friendly customer service!!! 5 Star Rating!

Dante Dudoit 
Rating:
5.0

Customer did not leave a comment.

Charles Holtz 
Rating:
3.0

Customer did not leave a comment.

Delilah Osborn 
Rating:
5.0

Wanda at the pick up point was very helpful. Very friendly and suggested ways to help us save money. She was amazing!

susan BARNES 
Rating:
5.0

Wanda was above and beyond the best

Jennifer Medlock 
Rating:
5.0

Customer did not leave a comment.

Thomas Beason 
Rating:
5.0

Awesome!

Phillip Worthington 
Rating:
4.0

Customer did not leave a comment.

MONTE MCBROOM 
Rating:
5.0

good experience, great people

Thomas Wisdom 
Rating:
5.0

Customer did not leave a comment.

Dave Madsen 
Rating:
5.0

Customer did not leave a comment.

DeborahandThomas Iverson 
Rating:
5.0

Customer did not leave a comment.

Lane Sanazaro 
Rating:
4.0

Customer did not leave a comment.

David Madsen 
Rating:
5.0

Had a very good experience with the wonderful people in the office. Very patient and helpful.

Jerry Mowery 
Rating:
5.0

Customer did not leave a comment.

Tyler Johnston 
Rating:
5.0

Let whoever rents the small one know there is no ramp or dolly with it.

Judy Mehas 
Rating:
5.0

Customer did not leave a comment.

JOHN SLOSAR 
Rating:
5.0

Very professional

Kenneth Callahan 
Rating:
5.0

Customer did not leave a comment.

Robert Gruener 
Rating:
5.0

Very nice place and staff.

Travis Cape 
Rating:
5.0

Friendly service no problems, everything was very smooth

Paul Teaver 
Rating:
5.0

Customer did not leave a comment.

KEVIN M CUPPS 
Rating:
3.0

Customer did not leave a comment.

SHANNON RANSOM 
Rating:
4.0

Customer did not leave a comment.

Kelly Witsberger 
Rating:
5.0

Customer did not leave a comment.

Linda Farrow 
Rating:
5.0

This goes for every UHaul encounter I had: the entire experience and every single staff member was amazing! I cannot tell you how impressed I am with UHaul. This comes on the heels of a stressful journey across America, that when we decided to throw our crappy car onto your trailer and truck, turned into a pleasant mini vacation if you will. I called 1-800-go UHaul and will never ever not do that again. This entire corporation deserves a huge pat on the back. Thank you for everything! Matt Caniglia

Matt Canigila 
Rating:
5.0

Customer did not leave a comment.

DAVID SCOTT MADSEN 
Rating:
5.0

Many thanks to the Cuba self storage team.

Mar-Bal Inc. 
Rating:
3.0

Customer did not leave a comment.

Rylee Hamrick 
Rating:
5.0

Very clean and friendly

ALBERT SAGEL 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA ZIEGLER 
Rating:
5.0

The lady at Cuba Storage was wonderful. It was suppose to be an after hours pick up but the Uhaul app would not work to allow me to use this feature. The lady happened to be there due to other business and was willing to stay and help me be able to check-in even though it was 2 hours after they closed. She and this location were amazing. The app and after hours pick up through Uhaul was awful, I was on hold 45 minutes before I hung up when this employee took her own time after hours to help.

CHRISTOPHER ALLEN 
Rating:
5.0

Customer did not leave a comment.

DEBORAH SZABO 
Rating:
5.0

Customer did not leave a comment.

Liam Stough 
Rating:
5.0

Customer did not leave a comment.

Angela Rataj 
Rating:
5.0

Customer did not leave a comment.

MARY DILG 
Rating:
1.0

Make sure the rental is equipped per the order made by customer online. Waste of time and money, also if someone from the roadside assist says they’re going to call you back - make sure they actually call you back!

Melinda McKellips 
Rating:
5.0

Excellent facility and great customer service!

William Caldwell 
Rating:
5.0

Customer did not leave a comment.

Michael Welch 
Rating:
1.0

The truck they rented me had 3/4 of a tank. 3.5 miles from the pickup location the transmission went out. They brought me a truck with under 1/4 of a tank but did not update that in the paperwork. I paid $70 to fill it up. I then had to pay an additional $60 at the drop off location because it was a little under 1/2 tank when I dropped it off which was plenty more than what it had. They also charged me for insurance I made sure to say I didn't want. As a Navy veteran I wouldn't recommend U-Haul. They only want to find any way possible to charge you more.

Jonathan Lyles 
Rating:
5.0

Great customer service

Mike Schulze 
Rating:
4.0

the lady who rented the u-haul trailer to us was friendly and advised us to check it for dents/damage and we did. We didn't check the tires until later when we stopped to get gas and found the tires to be badly worn-one was mostly bald. I am amazed that U-haul doesn't have a procedure to check the tires as these tires had to have been this way for a long long time. it worried me the rest of the trip wondering if one of the tires was going to blow out on us..

Roger Getz 
No reviews have been submitted for this location.

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