Customer Reviews for Croteau Auto Parts
(U-Haul Neighborhood Dealer)

473 comentarios

1859 US Hwy 5   Orleans, VT 05860
(Off I-91 Exit 26)

(802) 754-6862

Horario

  • Lunes
    9 a. m. - 4 p. m.
  • Martes
    1 p. m. - 4 p. m.
  • Wed–Fri
    9 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 12 p. m.
  • Domingo
    10 a. m. - 1 p. m.
Horario especial
  • 11/29/2022: 9:00 a. m. - 4:00 p. m.

Servicios en esta ubicación:

Contáctanos

(802) 754-6862

1859 US Hwy 5
Orleans, VT 05860
(Off I-91 Exit 26)

Servicios en esta ubicación:

Horario

  • Lunes
    9 a. m. - 4 p. m.
  • Martes
    1 p. m. - 4 p. m.
  • Wed–Fri
    9 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 12 p. m.
  • Domingo
    10 a. m. - 1 p. m.
Horario especial
  • 11/29/2022: 9:00 a. m. - 4:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
5.0

My experience with the dealer was good but I had to call customer service and the customer service person we talk to thought I was on hold but I could hear everything he was saying and he was swearing and saying I was very needy and didn't understand why I couldn't read the instructions because I needed help and when I said something to him he tried to deny it until I repeated what he was saying then he retracted it and said he was talking about something else not me Very unprofessional that is his job to help me did not like hearing what he had to say about having to help me but then he was nice as pie after he realized I knew what he said

Kim J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN H. 
Clasificación:
5.0

Both ends of the service were Friendly and helpful

JohnRoger C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

Not a thing. Great people/service - above and beyond!

Herb C. 
Clasificación:
3.0

none

RYAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Spencer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graeme U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hillary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter W. 
Clasificación:
5.0

The team at Croteau were great. They were helpful, thorough, efficient and very friendly. They ensured I fully understood the uHaul contract so we'd be able to get our project finished without accruing unnecessary expenses. I had rented from them before, and will in the future. Highly recommend.

Amber W. 
Clasificación:
5.0

Excellent customer service by Bob & his wife. Very caring and helpful

GLENN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN H. 
Clasificación:
3.0

Called to confirm open times for the drop off but nobody picked up the phone. Finally just drove there to drop off the next day. The person on scene was busy trying to sort out another botched Uhaul reservation and couldn't help with the check in. I waited a while and finally figured out how to check in using the web. After 30 minutes the staff person was still not available so I just left the key. Check in wasn't as terrible as check out, but both were not a good experience. I'll dread my next move if I have to go with Uhaul.

Ed K. 
Clasificación:
3.0

Nothing to bad say about the location as the woman who worked here called me early to give me a heads up about the terrible situation Uhaul was about to put us in…we were forced to drive a 3 hour round trip to get this truck. We had selected a uhaul dealer 2 min down the road but the nearest truck traveling out of state was over 100 miles away. I understand you have a “preferred location” note on your website but I find driving that distance unacceptable, it's beyond “not preferred” and is in the realm of ridiculous. We put in our reservation a month prior to the move and if there was even a potential foreseen issue, having known that would have helped my sanity tremendously because we could have planned for it. We have a small baby and our lease was ending - it threw a very difficult and stressful situation at us during an already intensely stressful time. Not to mention the price of gas. I'm not someone to complain but I just felt like this was so inconsiderate to the needs of a moving person/family and I really wish you'd add a note about how far someone may be expected to drive if they cannot secure a truck at their preferred location. Truly just such a distrustful experience with your brand and I will always go with a competitor from now on, and I'll tell my friends the same.

Evan C. 
Clasificación:
5.0

Great customer service!

Randy B. 
Clasificación:
5.0

Work on getting trucks closer to people who want to rent. Traveling long distance just to get a truck to rent is very inconvenient. I chose to go to Croteaus because they were close to me. Very nice people.

Trella L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacques B. 
Clasificación:
5.0

Office was clean and personnel were friendly and helpful. Unless they offer free coffee and a donut, I don't see what more they could do to improve.

Kenneth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jimmy M. 
Clasificación:
5.0

The Croteau's were wonderful to do business with. I highly recommend them.

Cheryl M. 
Clasificación:
5.0

Very helpful and friendly staff

Deidre P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon W. 
Clasificación:
5.0

Joyce was awesome. From the location at croteaus

erin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steffone W. 
Clasificación:
5.0

Everything was great, equipment was ready when we arrived, easy. Thank you to Bob & Joyce Croteau.

David F. 
Clasificación:
5.0

Everything was fine.

Michael C. 
Clasificación:
4.0

Low tire on tow trailer

Shawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
5.0

I couldn't check in the truck through the uhaul website but Joyce came out and did it manually.

Howard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDMOND C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
5.0

The Western Massachusetts based regional organization is just awful to deal with. I tried multiple times to rent a local truck only to be told I had to pick it up in Morrisville, more than an hour away, as opposed to 15 minutes away, at the location I rented from. The person with whom I spoke delivered the customer service hat trick: rude, condescending, and unknowledgeable. Well done, hat tricks in any endeavor are rare.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance G. 
Clasificación:
5.0

Nothing, really.

Maurice T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen S. 
Clasificación:
5.0

Everything was smooth.

Tim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barb C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda G. 
Clasificación:
5.0

Renting a truck from U-Haul was a nightmare. I was bombarded with endless texts and emails that I could hardly read on my cell phone. I think I stopped reading them after the fifth one. The truck drop off, the 24 seven process, did not work at all. U-Haul.com/share did not bring me to truck return. I hassled was “signing in “and a history of a U-Haul rental five years ago came up. I struggle for a half an hour then finally drop ped the key in the box and left. I don't want to have to take pictures of the truck, the dashboard, the fuel gauge. Horrible horrible customer service. Never again

Nan M. 
Clasificación:
5.0

Nada 

Ric P. 
Clasificación:
3.0

Once again not a fan of doing everything on the phone.

Robert R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy M. 
Clasificación:
4.0

Difficulty unhitching the trailer due to ice accumulation. Personnel was very helpful with this which was greatly appreciated as we were on a tight timeline with other appointments.

Brad D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
1.0

Charged an “after hours fee” because I dropped it off same day. There was never any mention of an after hours fee otherwise I would have waited until the scheduled drop off time.

Corinne B. 
Clasificación:
5.0

The Croteaus are just awesome!

Howard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M. 
Clasificación:
5.0

We returned our rental truck after hours on a Sunday afternoon. I left it in an appropriate place and dropped the key into the slot. No one was around, but that whole process was perfectly easy.

Lawrence J. 
Clasificación:
5.0

Have rented here a couple of time and they are always friendly and helpful.

Jeffrey K. 
Clasificación:
5.0

People were wonderful and very helpful

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF R. 
Clasificación:
5.0

They are the nicest people!! They went out of their way to help me.

Grazia R. 
Clasificación:
5.0

Very nice and helpful people to work with.

DANNY K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kimberly L. 
Clasificación:
5.0

Joyce, was extremely nice and helpful.

SAMANTHA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna L. 
Clasificación:
5.0

They went above and beyond to help make our Uhaul experience positive. Very highly recommended.

Brian S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE A. 
Clasificación:
5.0

excellent service.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY F. 
Clasificación:
1.0

the man refused to look over the truck, get the mileage or anything. dropped the truck off at around 1:45 PM. We had to take pictures. Than I received a charge to my debit card that said I returned it after hours at 5.36. He is a lying SOB. I have 3 witnesses that can state that I returned it at 1:45 plus several that whet by and honked at me when I was there. Do not know their names but have seen them at the restaurant on several occasions. I returned the truck a day ahead of time and am being fined $20 for returned it after hours. I will take this to court. I will not allow this person to get away with stealing from. me. You need to change your website about the miles included. the website states 222 miles and I only used 219 and I was charged for extra miles. This the first time that I have ever had a bad experience with Uhaul.

Mona G. 
Clasificación:
5.0

The people and the cat were perfect. Just made it more difficult to leave perfect and beautiful Vermont!

Mia R. 
Clasificación:
5.0

Joyce at Croteau was phenomenal. Uhaul not so much. We rented truck directly from Joyce and uhaul tried to give us 10' truck, when we booked 20' truck and then wanted us to go 40 miles away to get that truck when Joyce at Croteau had and knew a truck was available. Good news was she guided us through the entire process and went above and beyond

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
5.0

Everything was great.

BRUCE R. 
Clasificación:
5.0

Location Was GREAT however UHAUL Basically had us allocate and retrieve our own truck and did not compensate us for the proper trip involved. WE feel UHAUL took advantage of us and would not recommend uhaul in future.

adam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
5.0

I love this business and the friendly people who operate it. We've rented several times this summer and the trailers are always in excellent condition. The red tape process is painless, and the whole encounter just makes you feel good about your fellow man. Can't recommend this place highly enough. We will come back every rime we need a U-Haul!

Doug W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Fix your uhaul issue of making sure if someone rents a truck from a location they get it at or near this location not 45 mins away when locations near have it available. And if you make customer go that far for a truck they should get mileage difference off there bill! This isn't first time I've had this same issue with uhaul.

Corey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha B. 
Clasificación:
4.0

I got charged for fuel even though I dropped it off with the same amount that I picked it up with.

Shawn C. 
Clasificación:
5.0

Thank you Croteau auto for your great service!

Ray P. 
Clasificación:
4.0

Trailer worked perfect for us Thank you

Gary S. 
Clasificación:
5.0

Friendly service from Joyce and Bob!

Alice B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
5.0

Very nice rental experience. Great people made it very easy at the location

Ron S. 
Clasificación:
5.0

Customer service was great. Trailer seemed to have been used to haul wood, full of bark, pine needles, etc. Easy fix, so not a big deal.

Stuart C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
No se han enviado comentarios para esta ubicación.

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