When there is a pickup delay, offer the customer a reason and an apology.Larry H.
Customer Reviews for Crossville Marine Inc
(Distribuidor de U-Haul del vecindario)
Crossville, TN 38572
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This location is the â€˜best of the best' in their industry! Outstanding service and processed me quickly. Great positive attitudes and smiles.Michael P.
Friendly professional serviceStanton G.
Tell the truth. I wanted a 17fter and basically got a 12 ft. Was close to being a disaster as I had several 12 ft items to move. After much pushing , we could finally close the door.Phillip K.
El cliente no dejó un comentario.David T.
some of the nicest people ever!Tayla H.
The gentleman at Crossville Marine was friendly and helpful and the process was very easy. I would recommend this agent to anyone looking to rent Uhaul equipment.Richard W.
I really can't think of anything that is a major concern. The truck drove like a dream; smooth ride, easy acceleration, steered easily, quiet running, no rattles, clanks, bonks or vibrations when driving the interstate. There was one sound however whenever the vehicle was cold there was a vibrating/grinding sound coming from underneath near the transmission...Could have just been the exhaust piping. There were NO PROBLEMS WHATSOEVER.DOUG H.
El cliente no dejó un comentario.Dina P.
The actual location where I returned the equipment was great. However, I was scheduled to return the truck to another location. Upon arrival at the location I was told that they would not accept the truck and I would need to find somewhere else to return it. Left on my own, I looked for another location as close as possible. The next location was over 24 miles away which resulted in burning more fuel to get to the new location which droppedr the tank below the point at which I was required to return. Through no fault of my own I was forced to take additional time to deliver the truck to another Uhaul location, spend time and gas for the person following to pick me up and on top of the inconvenience was charged an additional $19+ for fuel that I would not have been charged if the first location UHaul. If not for the great service by the ultimate location where I dropped off the truck, I would have rated UHaul very low.Roy H.
Very friendly Very helpfulRICHARD S.
El cliente no dejó un comentario.Duane E.
El cliente no dejó un comentario.Barry T.
El cliente no dejó un comentario.Carlene H.
Very nice and helpful people.David W.
El cliente no dejó un comentario.Andrew H.
El cliente no dejó un comentario.michael g R.
I was surprised at how easy and smooth things went. These people went out of their way to accommodate me when I asked them if I could get there a day earlier than I reserved a trailer for. They said it would be no problem, and had me going in just minutes. If all places were this easy to deal with it would be a better world.Thomas C.
No change needed at this time.Michael A.
ubox drivers at orig and dst were top notch. Loaders at org were amazing.paul O.
Very friendly and helpfulSherri K.
El cliente no dejó un comentario.Don B.
Great service and friendly personnelElmer W.
El cliente no dejó un comentario.Don B.
The folks there were very friendly and helpful. Ordered the 6x12 open trailer a day before the move. Picked it up with no problems and dropped it off on Monday morning.Michael H.
El cliente no dejó un comentario.TIMOTHY T.
El cliente no dejó un comentario.Darlene H.
Courteous and knowledgeable staff, excellent service... equipment had been well maintained and served us well!Martin R.
El cliente no dejó un comentario.Robin M.
The location, the attention of the staff, the cleanliness, and the security of the facilities are excellent; I recommend this site to everyone. All the workers are friendly and you can contact them at any time.OSVALDO O.
They were great I will recommend themBruce M.
El cliente no dejó un comentario.Connie B.
El cliente no dejó un comentario.Zackery B.
El cliente no dejó un comentario.Larinda H.
We had booked a truck at another location. When we got there we found they didn't have a truck for us. They called this location and they had a truck our size. Everyone was wonderful. Met our needs with a very friendly attitude. We'll definitely do business with them again.Kelley P.
U-boxes are great, they are convenient and hold a lot of storage . Easy to rent and return. Crossville Marine Inc was very professional, courteous and kind. Great bunch of people. Highly recommend.Lori R.
El cliente no dejó un comentario.Ronald H.
Dog hair in seats Tires were muddy nearly half way upThomas M.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.Gerald P.
El cliente no dejó un comentario.chris B.
El cliente no dejó un comentario.ROBERT C.
Good folks, good deal, great location!Howard H.
None at this timeGreg B.
El cliente no dejó un comentario.Larry V.
El cliente no dejó un comentario.johnny B.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.Asberry S.
Very quick to return, employee helped to back up trailer in position and disconnectKari S.
Very fine people at this location. Recommend highlykevin W.
El cliente no dejó un comentario.Robert L M.
Great location, excellent service and friendly staff.Jeff H.
UHaul doesn"t seem to get it together. From the very start, its error upon error upon error until the day of delivery. When I booked, I wanted to pay the whole amount. The store personnel said, "you'll pay when the box is delivered to you". When the box was delivered, I asked the driver if he is accepting credit card? Driver said, "He doesn't accept payment." After the box was delivered I left. After 2 hrs, somebody called and said, "You haven't payed yet". Duh...neither the store nor the driver would accept my payment. Then when I get to my destination and wanted my stuff delivered, I called the Crossville Marine where my stuff is being stored(by the way, the owner of this storage is not friendly at all). They said that they don't deliver. He then gave me another number to call for delivery. When I called that number, they wanted 3x as much as what was initially quoted to me. I will never use this company again. Four families are also relocating to the area - TN, within 6 months. I will tell them not to use UHaul at all. Compare to the PODS, UHaul needs to get their act together.ruth H.
El cliente no dejó un comentario.rachel D.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Kelly S.
El cliente no dejó un comentario.Gary H.
El cliente no dejó un comentario.Laura C.
Great customer service!Bill M.
El cliente no dejó un comentario.JAMES T.
El cliente no dejó un comentario.Jose B.
Great Service.James T.
El cliente no dejó un comentario.Robert B.
Offer things like a 1/2 a day program.DANNY M.
Staff was very friendly and professional. Help make my disappointment at the pickup location a little betterMichael P.
El cliente no dejó un comentario.James G.
Ensure online inventory and hours are accurate. Crossville Marine was excellent and I strongly recommend them. Prior to this, I made a reservation at a different location and they were not open and did not have the trailer that I reserved. UHAUL help center did not provide a discount or any reimbursement since it was a same day rental. Again, Crossville Marine was excellent, it was the other location (Vicki's Thrift store and UHaul corporate) that could improve.Alan N.
El cliente no dejó un comentario.Ashlee B.
Great people and good location. Always ready to serve.James T.
Nothing exceptional serviceJames N.
El cliente no dejó un comentario.Roger B.
El cliente no dejó un comentario.marie M.
El cliente no dejó un comentario.JERRY H.
Great experience. Everything was on time and ready. Great job.James T.
El cliente no dejó un comentario.JEFF W.
Courteous staff and excellent service.Edward C.
El cliente no dejó un comentario.Jennifer I.
El cliente no dejó un comentario.Steven F.
the owners are amazing people!Christopher T.
El cliente no dejó un comentario.william H.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Joe B.
Great and quick service. Met my needs. Thank you.Robert B.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Linda M.
El cliente no dejó un comentario.CAROLYN H.
Did not drop off here. Dropped off at Miller Mart 1588 Miller ave. There was only a couple of places to park and there was already one truck there and I dropped off two trucks. Other than that we were treated excellent.Carolyn H.
Cecil and his team do an awesome job. Friendly, helpful service.Robert B.
El cliente no dejó un comentario.Alicia B.
I dont know of anything. I have been there several times. My first time they treated me like a friend and have every time. Very nice people.BILLY B.
El cliente no dejó un comentario.BRUCE C.
El cliente no dejó un comentario.Darrell E.
Do not hold customer uboxes in your storage for a week and tell me I am lucky to get them that fast.Gery N.
I dont know of anything. I met the folks at this location a good while back. Been there several times. They are really nice people that seem to be just good friendly caring people. Very helpful.BILLY B.
This was a pick up location for a Ubox. The trailer was ready to go. This location was great about communication. A good end to a nightmare. Local uhaul rates 10, national uhaul rates 1Neil A.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Gary W.
Great service ! New trucks ! They even picked me up, and brought me to the Uhaul location so I could rent the truck !Edward P.
Well organized business operation...thanks!!TERRY S.
El cliente no dejó un comentario.George R.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!