Improvement has to do with Uhaul Corporate, not the branch. I had the truck for an extended period of time and wanted to extend again. I was told by a manager at Corporate that I had to take it in to the branch and turn it in, then recheck it out. It took time out from my day and was an inconvince to me. My credit card was charged every time I extended and went through fine. Is my money not good enough, that I had to be put out and made to feel like a thief or someone who is mistreating remap property? I almost ceased any business with Uhaul at the time, but Nancy at the branch was very professional and apologetic.
Bonnie W.
Customer Reviews for Crossroads Self Storage LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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You all do great.. Fast speedy service
Emmily M.The agent was great. Friendly and very knowledgeable. Much better than my last experience in Arizona City.
sharron Y.Nothing everything was great.. Great customer service very friendly clerks the day i picked up and when i dropped off. Will return due to service.......
Emmily M.I only recommend this location if the manager Lisa is held accountable for authorization of my funds for the remainder of April without any approval. Lisa is not fit for anything requiring customer service or general courtesy. Her attitude and shrewd gestures upon multiple encounters hindered my decision of extending vehicle and returning it with her present. Please fix this for future customers I referred already.
Emmily W.Maybe have a fuel gauge to know how much to replace, or, just keep it topped off knowing you'd have to top it off on return. I always end up putting more petrol in so I dont get boned on the return/drop off. Great staff, great rig! Thanks Brad! You rock Cada Grande
Brian H.They were the best Uhaul experience I ever had. 5 gold stars!
Kenny M.Spent 8 months there and always found the owners & worker very easy to work with and always ready to help in anything, including rental of the trailers.
Dudley N. | Overall ExperienceAlways a friendly environment I have had a storage unit here now twice and they always had great customer service
Marcos C. | Overall ExperienceThanks for a great and secure storage facility.
Elizabeth L. | Overall ExperienceCompletly satisfied and would refer and rent again
Alvin H.Great place for storage
Jerzy Z. | Overall ExperienceVery nice staff ! Got me in my and out fast .This is the place to go for your uhaul needs ..
Karen B.Very pleasant and helpful! Will go here for any moving we do.
NORMA L.Lisa was the best! & Jim was always helpful. I only left due to medical stuff.
MIKE M. | Overall ExperienceLocated in bad area.
CHRISTIAN C.I had made a reservation at another location ( 242 N Camino Mercado,Casa Grande ) for 8:00 am but was informed the day before that the truck would not be there till 11am and on the morning we were supposed to pick up the truck they called to tell us the person with the truck was going to keep it longer. They found this pickup 3 miles away that we could get. When we picked it up and got home with it we noticed there was trash in the back of it. This truck obviously was not cleaned. What is the point of making a reservation if it is not going to be guaranteed ? They knew early enough the day before to get another truck to my prefered location at the time I had reserved. I was offered a larger truck for the same price but I needed a pickup that is why I reserved a pickup.
STEPHEN P.The Casa Grande staff were spot on.
JASON A.The gentleman that was running it this time made it more difficult, the woman that I worked with the last time made things go smoothly
BRIDGETTE S.Great customer service, no issues at all
Bridgette S.My reservation was for the wrong day, which would have been okay, because there was a truck available luckily. I had rented a truck 2 weeks earlier from Lisa who was great. We had problems with my phone taking a picture of my license which she easily fixed using her computer. This gentleman kept trying to get me to fix my phone. This went on for twenty minutes. I wanted to leave town because of domestic violence situation & a Uhaul was all I could get one way. It took 45 minutes to get this truck & the people involved happened to show up at the facility as I was trying to leave this letting them know I was leaving town & how!
Cheril M.Truck was not cleaned but said the help didn't show up. These folks were very nice, thorough and helpful.
Bradley W.They were very nice and let me drop off my girlfriends truck as well as my truck, even though they originally said she had to drop her truck off an hour away.
GEORGE A.I clearly mentioned why I'm renting rental truck, but no suggestions were given, that the rental truck that I selected doesn't have an option to scroll down the dolly for large appliances
KALYAN S.Fast, friendly, and convenient!
NICKEY C.Easier to work with
Dudley N.Keep the promise! Because I have reservations a week before & they told me is not available any size truck & Finley I was almost 😢 & she told me there is 50 mi i way truck only 15 ft & I don't have Choice I picked up the truck I was so sad
Ermiyas T.Keep doing exactly what you're doing an awesome job I've used your location 2 time in last couple weeks and will continue to use your location in the future as well thank you for all your hard work keep it up David B
David B.Excellent customer service
VICTOR G.Both Gentlemen were two of the nicest people you could have hoped to work with. Not much to improve on Trailer was ready and waiting for me. They helped get me hooked up and gone in short order
Shannon C.For one my location was changed and had notes in my file that it has been changed but has not been communicated to me the customer so when I showed up to pick up my truck I was told they moved my rental to another location but sisnt bother to let me know so COMMUNICATE to toure customers and it put me an hour behind my schedule too but luckily the owner of storage place had a pickup available so she rented it to me so I will not be using your online website anymore customer service need attention and communication too
DAVID B.Worked great for me
LARRY B.Great staff always helpful, my close out was so fast I was very impressed. Will definitely use again if needed.
Ervin J. | Overall ExperienceU-Haul screwed up my reservation that I had made 2 weeks in advance, and did not have the equipment that I requested at the location that I requested, so I had to drive 2 1/2 hours (one way) out of my way. I was not reimbursed for this inconvenience at all. This is a poor way of doing business.
JENNIFER S.Everyone I have worked with at this location have been very helpful and explained the rental process quite well.
ANGELA H.We utilized this storage facility for 2 1/2 years. Never any problem at all. No rodents, snakes, etc.
Wayne H. | Overall ExperienceAmazing Service and awesome staff
Tina G.Brad was super helpful from start to finish. The whole move went off perfectly.
FOREST D.Great service... Brad did a great job!
Jerzy Z.Staff is friendly and courteous.
MICHAEL F.Great service friendly staff.
MICHAEL F.nothing
Tina C.Nothing, Jim and Lisa are amazing
Patrick O.The exterior cab was in need of washing.
KENNETH D.Excellent customer service!! Thanks, Lisa
Mark K.?
Theodore V.Very friendly great well kept equipment.
MICHAEL F.Was not the original location chosen to drop off equipment, but they were able to accommodate us and were very friendly and helpful.
Bettyanne E.My opinion no improvements necessary, have never had a problem renting from U-Haul always professional and willing to help in any way possible.
Dana R.Excellent service and easy to get to location. Friendly and helpful service
Richard J.Service was awesome
Robin P.All employees were very polite respectful helpful and process was fast and easy thank you to all employees at this location 5stars from me
Oscar V.Make sure the equipment is working before you send it off
clemente G.The wheels on the dolly did not roll properly. They would hug one side more than the other. I would have taken it back but it took me over 45 mins just to get this one. This shop can not handle more than 2 customers at a time efficiently.
Daniel G.A great and knowable group of employees.
Gayle R.Storage rooms are clean and easy to access. Prices are decent. I recommend them to you!
Erin M. | ReservaciónThe office ladies were fast and efficient. The unit was clean and ready to go. I booked the unit only one day in advance so felt lucky reaching such nice people. Gracias.
JUSTIN L. | ReservaciónGreat experience. No improvement needed, unless you can make the move for me.
MAURICE N.We were supposed to drop off at Camino Mercado to get the One month free as we were told. We got there and was told no, because we didn't call ahead for a unit.
Margarito E.Awesome experience. Trailer pulled true and straight loaded and empty
Kimberley M.Clean and the manager is friendly
Paris R. | ReservaciónQuick and easy process
Jonathon A. | ReservaciónJust a small town little storage yard. Kept clean, nice office staff. Hard to get truck around with so many parked cars and trailers.
Emily S. | ReservaciónClean units, good security, friendly staff (worked with Brad), comparative pricing.
Michelle S. | ReservaciónNice security setup, friendly staff, wide rows between locker units.
Michelle S. | ReservaciónActually had to delay my move but Nancy was super helpful and looking forward to getting a unit from them.
Robert P. | ReservaciónExcellent facility and easy access.
STEVEN P. | Overall ExperienceStaff was very nice and easy to work with, Very observant.
al c. | Overall ExperienceWhen i was taking my stuff out i made one load and took my lock with me cuz my stepdaughter was going ti get What was left and before i could even get home with my load they called me and asked about.
timothy allen g. | Overall ExperienceFriendly staff and easy to move in.
Jessica L. | ReservaciónGreat people and easy to move arrownd
Sergio A. | Overall ExperiencePeople working there were very nice and helpful.Unit nice and clean, great experience.
Peggy A. | ReservaciónVery courteous and helpful customer service.
Geoffrey S. | ReservaciónThey are very nice, understanding, helpful
VIOLA F. | Overall ExperienceVery nice and secure facility for storing my 5th wheel trailer. When in contact with the staff, they were very helpful and pleasant to converse with. I would recommend the facility to anyone.
KEVIN P. | Overall Experiencenice manager and really helpful, thanks
ERVIN H. | ReservaciónNo problems with our move in. Lady who we talked with was very nice.
MATTHEW k. | First ImpressionsCustomer rep was professional friendly polite and the experience was great.
OMAR M. | First ImpressionsThe office staff are very accommodating and helpful. I like the security features.
SUSANNE J. | First ImpressionsFriendly, helpful facility. Was pleasantly surprised that there was electric in unit, which made plugging in a lamp, for an after dark move in a lot easier. Gracias.
Privacy R. | First Impressionsvery helpful staff thank you
Privacy R. | First ImpressionsJim and Lisa helped me out so much. Did all the work left me with NO headaches. ¡Gracias!
Privacy R. | First ImpressionsMike was awesome and helped out in every way he could.
Privacy R. | First ImpressionsI was immediately put at ease after meeting Jim. He went over every detail of how the unit operates, assuring me my belongings will be safe. I will highly recommend Crossroads.
Privacy R. | First Impressions