Improvement has to do with Uhaul Corporate, not the branch. I had the truck for an extended period of time and wanted to extend again. I was told by a manager at Corporate that I had to take it in to the branch and turn it in, then recheck it out. It took time out from my day and was an inconvince to me. My credit card was charged every time I extended and went through fine. Is my money not good enough, that I had to be put out and made to feel like a thief or someone who is mistreating remap property? I almost ceased any business with Uhaul at the time, but Nancy at the branch was very professional and apologetic.Bonnie W.
Customer Reviews for Crossroads Self Storage LLC
(Distribuidor de U-Haul del vecindario)
Casa Grande, AZ 85122
(French St and Florence Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 8 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
You all do great.. Fast speedy serviceEmmily M.
The agent was great. Friendly and very knowledgeable. Much better than my last experience in Arizona City.sharron Y.
Nothing everything was great.. Great customer service very friendly clerks the day i picked up and when i dropped off. Will return due to service.......Emmily M.
I only recommend this location if the manager Lisa is held accountable for authorization of my funds for the remainder of April without any approval. Lisa is not fit for anything requiring customer service or general courtesy. Her attitude and shrewd gestures upon multiple encounters hindered my decision of extending vehicle and returning it with her present. Please fix this for future customers I referred already.Emmily W.
El cliente no dejó un comentario.Leonard K.
El cliente no dejó un comentario.Julia B.
El cliente no dejó un comentario.Deanna G.
Maybe have a fuel gauge to know how much to replace, or, just keep it topped off knowing you'd have to top it off on return. I always end up putting more petrol in so I dont get boned on the return/drop off. Great staff, great rig! Thanks Brad! You rock Cada GrandeBrian H.
El cliente no dejó un comentario.vanessa Z.
They were the best Uhaul experience I ever had. 5 gold stars!Kenny M.
El cliente no dejó un comentario.Kanella M.
El cliente no dejó un comentario.James H.
Spent 8 months there and always found the owners & worker very easy to work with and always ready to help in anything, including rental of the trailers.Dudley N. | Overall Experience
El cliente no dejó un comentario.Harold L.
Always a friendly environment I have had a storage unit here now twice and they always had great customer serviceMarcos C. | Overall Experience
Thanks for a great and secure storage facility.Elizabeth L. | Overall Experience
Completly satisfied and would refer and rent againAlvin H.
El cliente no dejó un comentario.Jose C.
El cliente no dejó un comentario.Debra T. | Overall Experience
El cliente no dejó un comentario.Robert F.
Great place for storageJerzy Z. | Overall Experience
Very nice staff ! Got me in my and out fast .This is the place to go for your uhaul needs ..Karen B.
El cliente no dejó un comentario.Patrick K.
El cliente no dejó un comentario.ZDENEK K.
El cliente no dejó un comentario.Latoya G.
El cliente no dejó un comentario.Dion C.
Very pleasant and helpful! Will go here for any moving we do.NORMA L.
Lisa was the best! & Jim was always helpful. I only left due to medical stuff.MIKE M. | Overall Experience
Located in bad area.CHRISTIAN C.
I had made a reservation at another location ( 242 N Camino Mercado,Casa Grande ) for 8:00 am but was informed the day before that the truck would not be there till 11am and on the morning we were supposed to pick up the truck they called to tell us the person with the truck was going to keep it longer. They found this pickup 3 miles away that we could get. When we picked it up and got home with it we noticed there was trash in the back of it. This truck obviously was not cleaned. What is the point of making a reservation if it is not going to be guaranteed ? They knew early enough the day before to get another truck to my prefered location at the time I had reserved. I was offered a larger truck for the same price but I needed a pickup that is why I reserved a pickup.STEPHEN P.
The Casa Grande staff were spot on.JASON A.
The gentleman that was running it this time made it more difficult, the woman that I worked with the last time made things go smoothlyBRIDGETTE S.
El cliente no dejó un comentario.TERESA B.
Great customer service, no issues at allBridgette S.
El cliente no dejó un comentario.TERESA B.
El cliente no dejó un comentario.JOSE C.
El cliente no dejó un comentario.LATANYA L.
My reservation was for the wrong day, which would have been okay, because there was a truck available luckily. I had rented a truck 2 weeks earlier from Lisa who was great. We had problems with my phone taking a picture of my license which she easily fixed using her computer. This gentleman kept trying to get me to fix my phone. This went on for twenty minutes. I wanted to leave town because of domestic violence situation & a Uhaul was all I could get one way. It took 45 minutes to get this truck & the people involved happened to show up at the facility as I was trying to leave this letting them know I was leaving town & how!Cheril M.
El cliente no dejó un comentario.Sharon G.
El cliente no dejó un comentario.Steven D.
Truck was not cleaned but said the help didn't show up. These folks were very nice, thorough and helpful.Bradley W.
El cliente no dejó un comentario.Kent B.
They were very nice and let me drop off my girlfriends truck as well as my truck, even though they originally said she had to drop her truck off an hour away.GEORGE A.
I clearly mentioned why I'm renting rental truck, but no suggestions were given, that the rental truck that I selected doesn't have an option to scroll down the dolly for large appliancesKALYAN S.
Fast, friendly, and convenient!NICKEY C.
Easier to work withDudley N.
Keep the promise! Because I have reservations a week before & they told me is not available any size truck & Finley I was almost 😢 & she told me there is 50 mi i way truck only 15 ft & I don't have Choice I picked up the truck I was so sadErmiyas T.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.GRANT I.
Keep doing exactly what you're doing an awesome job I've used your location 2 time in last couple weeks and will continue to use your location in the future as well thank you for all your hard work keep it up David BDavid B.
Excellent customer serviceVICTOR G.
Both Gentlemen were two of the nicest people you could have hoped to work with. Not much to improve on Trailer was ready and waiting for me. They helped get me hooked up and gone in short orderShannon C.
El cliente no dejó un comentario.RACHEL W.
For one my location was changed and had notes in my file that it has been changed but has not been communicated to me the customer so when I showed up to pick up my truck I was told they moved my rental to another location but sisnt bother to let me know so COMMUNICATE to toure customers and it put me an hour behind my schedule too but luckily the owner of storage place had a pickup available so she rented it to me so I will not be using your online website anymore customer service need attention and communication tooDAVID B.
Worked great for meLARRY B.
Great staff always helpful, my close out was so fast I was very impressed. Will definitely use again if needed.Ervin J. | Overall Experience
El cliente no dejó un comentario.Donald B.
El cliente no dejó un comentario.Bennie C.
U-Haul screwed up my reservation that I had made 2 weeks in advance, and did not have the equipment that I requested at the location that I requested, so I had to drive 2 1/2 hours (one way) out of my way. I was not reimbursed for this inconvenience at all. This is a poor way of doing business.JENNIFER S.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.JD M.
El cliente no dejó un comentario.Danny W.
El cliente no dejó un comentario.Ed S.
Everyone I have worked with at this location have been very helpful and explained the rental process quite well.ANGELA H.
El cliente no dejó un comentario.Angela H.
We utilized this storage facility for 2 1/2 years. Never any problem at all. No rodents, snakes, etc.Wayne H. | Overall Experience
Amazing Service and awesome staffTina G.
Brad was super helpful from start to finish. The whole move went off perfectly.FOREST D.
El cliente no dejó un comentario.Kenneth K.
El cliente no dejó un comentario.RANDY F.
El cliente no dejó un comentario.Judy J.
El cliente no dejó un comentario.thomas K.
El cliente no dejó un comentario.Jennifer D. | Overall Experience
El cliente no dejó un comentario.WILLIAM D.
Great service... Brad did a great job!Jerzy Z.
El cliente no dejó un comentario.Frederick S. | Overall Experience
Staff is friendly and courteous.MICHAEL F.
El cliente no dejó un comentario.Andres C.
Great service friendly staff.MICHAEL F.
Nothing, Jim and Lisa are amazingPatrick O.
The exterior cab was in need of washing.KENNETH D.
Excellent customer service!! Thanks, LisaMark K.
El cliente no dejó un comentario.Janet H.
El cliente no dejó un comentario.Beth B.
El cliente no dejó un comentario.Michael F.
Very friendly great well kept equipment.MICHAEL F.
Was not the original location chosen to drop off equipment, but they were able to accommodate us and were very friendly and helpful.Bettyanne E.
El cliente no dejó un comentario.Bruce C.
My opinion no improvements necessary, have never had a problem renting from U-Haul always professional and willing to help in any way possible.Dana R.
El cliente no dejó un comentario.DANIEL EUGENE S.
El cliente no dejó un comentario.Tommy C.
El cliente no dejó un comentario.Allen G.
Excellent service and easy to get to location. Friendly and helpful serviceRichard J.
El cliente no dejó un comentario.Vito P.
Service was awesomeRobin P.
All employees were very polite respectful helpful and process was fast and easy thank you to all employees at this location 5stars from meOscar V.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.jeff M.
Make sure the equipment is working before you send it offclemente G.
The wheels on the dolly did not roll properly. They would hug one side more than the other. I would have taken it back but it took me over 45 mins just to get this one. This shop can not handle more than 2 customers at a time efficiently.Daniel G.
El cliente no dejó un comentario.INGO M.
El cliente no dejó un comentario.Barbara H.
A great and knowable group of employees.Gayle R.
El cliente no dejó un comentario.Mary V.
Storage rooms are clean and easy to access. Prices are decent. I recommend them to you!Erin M. | Reservación
The office ladies were fast and efficient. The unit was clean and ready to go. I booked the unit only one day in advance so felt lucky reaching such nice people. Gracias.JUSTIN L. | Reservación
Great experience. No improvement needed, unless you can make the move for me.MAURICE N.
We were supposed to drop off at Camino Mercado to get the One month free as we were told. We got there and was told no, because we didn't call ahead for a unit.Margarito E.
Awesome experience. Trailer pulled true and straight loaded and emptyKimberley M.
Clean and the manager is friendlyParis R. | Reservación
Quick and easy processJonathon A. | Reservación
Just a small town little storage yard. Kept clean, nice office staff. Hard to get truck around with so many parked cars and trailers.Emily S. | Reservación
Clean units, good security, friendly staff (worked with Brad), comparative pricing.Michelle S. | Reservación
Nice security setup, friendly staff, wide rows between locker units.Michelle S. | Reservación
Actually had to delay my move but Nancy was super helpful and looking forward to getting a unit from them.Robert P. | Reservación
Excellent facility and easy access.STEVEN P. | Overall Experience
Staff was very nice and easy to work with, Very observant.al c. | Overall Experience
When i was taking my stuff out i made one load and took my lock with me cuz my stepdaughter was going ti get What was left and before i could even get home with my load they called me and asked about.timothy allen g. | Overall Experience
Friendly staff and easy to move in.Jessica L. | Reservación
Great people and easy to move arrowndSergio A. | Overall Experience
People working there were very nice and helpful.Unit nice and clean, great experience.Peggy A. | Reservación
Very courteous and helpful customer service.Geoffrey S. | Reservación
They are very nice, understanding, helpfulVIOLA F. | Overall Experience
Very nice and secure facility for storing my 5th wheel trailer. When in contact with the staff, they were very helpful and pleasant to converse with. I would recommend the facility to anyone.KEVIN P. | Overall Experience
nice manager and really helpful, thanksERVIN H. | Reservación
No problems with our move in. Lady who we talked with was very nice.MATTHEW k. | First Impressions
Customer rep was professional friendly polite and the experience was great.OMAR M. | First Impressions
The office staff are very accommodating and helpful. I like the security features.SUSANNE J. | First Impressions
Friendly, helpful facility. Was pleasantly surprised that there was electric in unit, which made plugging in a lamp, for an after dark move in a lot easier. Gracias.Privacy R. | First Impressions
very helpful staff thank youPrivacy R. | First Impressions
Jim and Lisa helped me out so much. Did all the work left me with NO headaches. ¡Gracias!Privacy R. | First Impressions
Mike was awesome and helped out in every way he could.Privacy R. | First Impressions
I was immediately put at ease after meeting Jim. He went over every detail of how the unit operates, assuring me my belongings will be safe. I will highly recommend Crossroads.Privacy R. | First Impressions
Servicios adicionales en esta ubicación
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