The guy at the counter was no help. I had trouble picking up and returning with the mobile app and all he could say was u have to call Uhaul. He then proceeded to check someone else out that didn't use mobile app. I asked can't you just go in and check me back in for the return and he says he doesn't have access. He was no help at all.Gary G.
Customer Reviews for Cross Road Auto Repair
(Distribuidor de U-Haul del vecindario)
Fredericksburg, VA 22407
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 3 p. m.
- Dom.: cerrado
- 5/25/2022: 12:00 p. m. - 5:00 p. m.
- 6/1/2022: 1:00 p. m. - 5:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This was a wonderful U-Haul experience. Everything was perfect. Gracias.Richard H.
There were issues beyond the control of the staff at this location and we know it was not there fault but the pickup procedure ran into problems that cost us what seemed like an hour. Once again it was not the fault of the staff that was on duty at that time.Curtis H.
A best way to interact with the costumerMarilyn A.
El cliente no dejó un comentario.JAMES R.
El cliente no dejó un comentario.David T.
The entire process was completely screwed up from the beginning. I called the 800 number to get a quote, And the lady was very helpful but talked me into getting getting a reservation instead. The problem was I was making it for my son-in-law. So now they have my phone number his name is his name all mixed together. I called back the day before the move to confirm everything and they had to change the pick up location location and they separated the toad alley to another reservation at a different pick up location. How are you supposed to drive your car to pick up a truck and then have a car and the truck to drive to another location to pick up the Dolly to told the truck!!! Anyway so we finally picked up the truck and they didn't have the truck available so we had to go to a 3rd location to pick up the truck. That location did not have any of our information in the system so we had to give them all of our information again even though we had already done this online and over the phone both. Then when we got to the drop off the drama continued...ADAM S.
El cliente no dejó un comentario.MARKFRANCIS C.
El cliente no dejó un comentario.David J.
Great customer supportHussam S.
Good experience !Eileen S.
Uhaul emailed me that I could pick up my truck anytime but when I got to location it said I had to wait until store was open at 8. This was frustrating because I only went early because Uhaul told me that I could get it early. In the future it's important to let people now a true outlook of what's happening. When you send confusing messages it creates aggravation on an already stressful day.Tina M.
I ordered an appliance dolly and was told that although he was unable to assign me one within the system, due to not logging the serial number while doing inventory that not worry Uhaul will honor the order and refund you the $12.00 but will still have the appliance dolly already secured in the back of the truck. Shame on me for not verifying before I left. Arrived at my destination to find NO APPLIANCE DOLLY. I call the location that I just left 10 min prior and stated there was no dolly in the truck. I reminded him of who I was and the situation and he quickly transferred me to Uhaul customer service. I hung up called right back and asked if he had one at his location or not and he yelled at me and transferred me again. I was able to go to another Uhaul location and retrieve the appliance dolly with no charge. Also I just received a fuel charge for $64.00! I FILLED THE TANK AND HAVE THE RCPT. Upon drop-off I took a picture of the mileage and the dolly but the fuel gauge didn't make it in the photo. The sun was glaring and I wasn't wearing my glasses. But UHAUL JUST ROBBED ME OF $64.00! The gentleman at Morty's (drop off location) told me to take the pics so they wouldn't do this to me. Interesting how they could project this happening. I WILL NEVER RECOMMEND UHAUL.Elizabeth S.
El cliente no dejó un comentario.Ronald W.
I was charged for a dolly but there was none provided.Stacy W.
El cliente no dejó un comentario.JOHN C.
A place that is not opened on a weekend is not an ideal option for drop off.daniel S.
From the minute I picked the truck up, the transmission acted like it couldn't get into gear. I have driven a big truck like this before, and it was not working well. I made it to Roanoke thankfully. The guy at the counter was not very nice either. I guess we were bothering him. Didn't go over anything with the truck except pointed out a few x's.DENISE M.
El cliente no dejó un comentario.KEVIN B.
We had to wait a long time to check in and then it also took a long time to do so. Also, the price went from $34 originally to about $110; that was for a short round trip and 2 dollies added in. Not sure where that outrageous amount came from. When we returned the truck the app wasn't working correctly and it took forever. Will try not to use U-haul again, ever.ANITA L.
The app was horrible I had to have an employee check me in after waiting an hourAlexix W.
Nothing it was goodKEVIN J.
Incorrect mileage when I got the truck and incorrect fuel level paper showed 7/8 full, gauge clearly showed 3/4 tank. Man working counter was rude and not helpful. Do not use this location.KENNETH H.
El cliente no dejó un comentario.dominique B.
Get rid of the App and Website because they are worthless and don't work.ERICKEDUARDO L.
El cliente no dejó un comentario.DOREEN G.
The man working at the counter was rude and not very professional. He was disappointing.KEVIN J.
The business was dirty and the employees need to be trained in customer service. Everything else was fine.Terry N.
Stop using this business as a vendor is the only suggestion I can reasonably offer. Will never go back and will be sure to caution friends and family to stay away.Dorothy S.
The key was not in the lock box so we had to search for it.CYNTHIA W.
Counter person barely said anything.MARK E.
I need my refund for the dolly I didn't receive , rental with broken air conditioning and movers I paid for but didn't show up .Janeal G.
Well... where do I start... i dropped two rentals off at the same location a couple days apart. The second rental was a 10ft truck that I had absolutely no issues with whatsoever. The gentleman that helped me on the 1st of July was great. For the 15ft truck I rented, bearing that both receipts I have for both trucks said the drop off location was the Crossroads Auto Repair on Salem Run Blvd. I received a call from a Charlene from a Kentucky UHaul office asking where the truck was and why it wasn't at the Kentucky location. I was notified that I was going to be charge $400 since it was not there. Charlene was very very nice and super helpful by the way. I would live to give her a Five Star review if possible, for she exceeded my expectations with her customer service expertise. She did all that she could and gave me the Go UHaul phone number to call. I then spoke to another great customer service representative in Violet who was also super helpful and very very nice. She saw on her end everything that I was trying to explain. I would also recommend Violet's customer service be not overlooked and would like for her to be recognized at the highest regards in a customer survey. Getting back to the Crossroads Auto Repair... the man I spoke with in person and then over the phone said that he did not have records of my return for the truck on his system, when in fact I showed him my confirmation receipt which I still have, it was set up through text message and email. After I received the call from Charlene, I then called the auto body repair to ask what was going on and the same man answered the iPhone that I dealt with in person and he remembered me. He claimed that he called me and someone answered the phone telling him that a friend of mine (which I have none in this area due to just moving to Fredericksburg) was going to pick the truck up for me. I told him that was ludacris. I asked what cell phone number did he call and he responded with no number. I then called him a liar due to the simple fact that my name was the only one on that scheduled rental, and then he goes around and rents the 15ft truck to someone else IN MY NAME AND USING MY CREDIT CARD!! HOW IS THAT IN ANY WAY SHAPE OR FORM LEGAL?? Regardless, whether or not he could not close out my rental, I was somehow still on it while the truck was being driven by someone else, quite possibly under my DL and most definitely my cred card! That is unacceptable and I have never experienced anything like that before from any moving company. I have also never renewed or dropped off a rental truck at a tertiary business that is associated with UHaul or Penske, etc. This was a big mess and it cause a lot of headache for about 3-4 days. I would like some compensation or reimbursement for one of my rentals. I had someone other than me, drive a truck through 2-3 states using my credentials! I will except nothing less than a reimbursement of one of my rentals. I ha e also obtained the BeJohn W.
El cliente no dejó un comentario.Miriam B.
Your app is crap. Had to go inside on the rental and returnWilliam R.
El cliente no dejó un comentario.Stephen P.
Service representative was not knowledgeable about uhaul not was he courteous.Rita W.
El cliente no dejó un comentario.Michelle M.
You can have them to expect a call and I'll bring it back in front of me not behind my back thank youHattie C.
My credit card was charged an extra $60 while I had posession of the truck and hadn't turned it in yet ontop of being charged $93 to rent the truck and now nobody will answer my calls or questionsAaliyah H.
Always have someone at the front desk. Had to wait 20minutes before anyone noticed I was there.Jordan S.
El cliente no dejó un comentario.Dana J.
El cliente no dejó un comentario.Bridgetta S.
the gentleman was very patient with my questions and concerns!christofer F.
After parking the truck in the only spot that appeared available, I was told to move the truck to the side of the building. I stated that I would prefer the attendant to move relocate the truck. He refused. After I relocated the truck, the attendant moved the truck to another spot.Steve B.
I was not happy that I was charged for gas. I was told at the pickup location to have the same amount of gas "or thereabouts" when I returned the van. I thought i did, but was charged for gas.Walter W.
El cliente no dejó un comentario.Maxwell H.
El cliente no dejó un comentario.Jeffrey H.
Employee was very rude in assisting with the uhaul. Acted like he was being bother by my questions, or as if he didn't want my business. He even stated for me to go to another Uhaul.. guess he was too busy (lobby was empty) I originally reserved a 10' truck for 4:30p, but upon arriving realized that would not be big enough. I asked the employee if he would be able to change the original truck reserved to a bigger truck. Employee got an attitude and asked â€œwell which one do you want then?â€, â€œWe only have a 20' truck nothing else.â€ I then said ok that is fine I will take that one. We move on with the process I leave. After getting home and realizing that the original 20 hours I reserved it for, would not be enough time I then called the pick up location to see if I could extend the time a little while longer. The same guy from the day before and answered and I asked him... he says well what is a little while longer (with an attitude). I say well can I just extend it for a full 24 hours and the guy says I will have to charge you for another day of service. I said for just 4 more hours? I haven't even had it a full day yet. He said as with an attitude... â€œWell you scheduled the time.â€ If you said you would return it within 20 hours, that's when it has to be returned. I simply then say ok, and hang up. I then call the 1-800-go-uhaul #, and speak with a representative. The representative was very polite and was able to extend the full 4 hours, at no extra charge to me. Conversation took maybe 2 minutes top. I would never recommend anyone to use Cross Road Auto Service, for uhaul or for auto services. The guy at the front desk was very rude, and unhelpful. Will gladly take my money, somewhere else next time.MARIAH C.
Staff member was rude as hell. A swift lesson in customer service is seriously needed for sure. I would never recommend anyone go to this location for a uhaul and I have made the public very aware of my experience here. He's lucky I absolutely had to get a truck to get something moved tonight or I definitely would have went elsewhere.Stephanie H.
Lack of U-Haul signage made the location harder to find than necessary. The after hours return policy is dumb. I was told we could either download an app or call in when we returned the truck. I do not have a smart phone, so called in. The phone rep told us to go to the app (fortunately my father had a smart phone). We could not get the location tracking to work, so could not complete the return on the app. 15 minutes later the phone rep simply added a note to my account. I don't understand why it was so complicated to return the truck after hoursDerin H.
The gentleman who assisted us was friendly, informative and very helpful. This was our first time to rent a U-Haul and we have already recommended this location to the people whom we bought our furniture from.William J.
El cliente no dejó un comentario.Steven H.
He did not even go and look in it or at it. Barely found it due to very poor signage or other vehicles to draw attention to it. Poor representation for your company in my opinion.Katherine S.
Easy to find, large parking lotSTEVEN H.
El cliente no dejó un comentario.Douglas L.
El cliente no dejó un comentario.TIMOTHY M.
Very Bad Customer Service!!!!!!!!!!!!!!!!!!!!!!!!Tiffany L.
It was closed the day I returned the truck.Dave S.
El cliente no dejó un comentario.patricia J.
El cliente no dejó un comentario.Tracey S.
El cliente no dejó un comentario.Christian A.
The mobile check-in process was a breeze and allowed us to pick up our moving truck outside of normal business hours. The truck was clean and comfortable, although it could definitely use an alignment. No complaints and will definitely use again!Melissa H.
Small lot with no room for a 20' truck and Car Hauler. No lock on the night return box so when I went to drop the key in the box it was not secured. I pulled the key back out and took it with me because I did not want someone to come by, take the key out of the unlocked box and drive off with the truck, leaving me responsible. Additionally, I was assigned this location by the location I picked up the truck from.James C.
I was very confused and frustrated when I showed up at u-huall in Fredericksburg, bc it was closed. I was already tense from a difficult day of packing and coordinating logistics for the moving day. i wish you all had texted me that I would be doing the check in over the phone and not in person. I had never done that before, and while it wasn't difficult - preparation is key. It was unnecessarily stressful. Everything went smoothly. But if I was told before hand - such as a text OR when I spoke with operator or during the check out process online - it would have been a better experience.Jinu P.
El cliente no dejó un comentario.Mark P.
Your website crashed 3times as I tried to rent. I had to give my information 3times. It took almost 30 minutes to get this done. Get a web tech.PERRY F.
El cliente no dejó un comentario.JALAL A.
El cliente no dejó un comentario.Marvin J.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.kylene M.
Air conditioning was not acceptable, leaks in the cargo area front and back. Some boxes and contents were wet from leaks.Carole H.