Comentarios del cliente para Cross Road Auto Repair

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Cross Road Auto Repair

Grado total:

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Jeffrey C. en

Grado:

NA

christofer F. en

Grado:

the gentleman was very patient with my questions and concerns!

Steve B. en

Grado:

After parking the truck in the only spot that appeared available, I was told to move the truck to the side of the building. I stated that I would prefer the attendant to move relocate the truck. He refused. After I relocated the truck, the attendant moved the truck to another spot.

Walter W. en

Grado:

I was not happy that I was charged for gas. I was told at the pickup location to have the same amount of gas "or thereabouts" when I returned the van. I thought i did, but was charged for gas.

Maxwell H. en

Grado:

El cliente no dejó un comentario.

Jeffrey H. en

Grado:

El cliente no dejó un comentario.

MARIAH C. en

Grado:

Employee was very rude in assisting with the uhaul. Acted like he was being bother by my questions, or as if he didn’t want my business. He even stated for me to go to another Uhaul.. guess he was too busy (lobby was empty) I originally reserved a 10’ truck for 4:30p, but upon arriving realized that would not be big enough. I asked the employee if he would be able to change the original truck reserved to a bigger truck. Employee got an attitude and asked “well which one do you want then?”, “We only have a 20’ truck nothing else.” I then said ok that is fine I will take that one. We move on with the process I leave. After getting home and realizing that the original 20 hours I reserved it for, would not be enough time I then called the pick up location to see if I could extend the time a little while longer. The same guy from the day before and answered and I asked him... he says well what is a little while longer (with an attitude). I say well can I just extend it for a full 24 hours and the guy says I will have to charge you for another day of service. I said for just 4 more hours? I haven’t even had it a full day yet. He said as with an attitude... “Well you scheduled the time.” If you said you would return it within 20 hours, that’s when it has to be returned. I simply then say ok, and hang up. I then call the 1-800-go-uhaul #, and speak with a representative. The representative was very polite and was able to extend the full 4 hours, at no extra charge to me. Conversation took maybe 2 minutes top. I would never recommend anyone to use Cross Road Auto Service, for uhaul or for auto services. The guy at the front desk was very rude, and unhelpful. Will gladly take my money, somewhere else next time.

Stephanie H. en

Grado:

Staff member was rude as hell. A swift lesson in customer service is seriously needed for sure. I would never recommend anyone go to this location for a uhaul and I have made the public very aware of my experience here. He’s lucky I absolutely had to get a truck to get something moved tonight or I definitely would have went elsewhere.

Derin H. en

Grado:

Lack of U-Haul signage made the location harder to find than necessary. The after hours return policy is dumb. I was told we could either download an app or call in when we returned the truck. I do not have a smart phone, so called in. The phone rep told us to go to the app (fortunately my father had a smart phone). We could not get the location tracking to work, so could not complete the return on the app. 15 minutes later the phone rep simply added a note to my account. I don't understand why it was so complicated to return the truck after hours

William J. en

Grado:

The gentleman who assisted us was friendly, informative and very helpful. This was our first time to rent a U-Haul and we have already recommended this location to the people whom we bought our furniture from.

Steven H. en

Grado:

El cliente no dejó un comentario.

Katherine S. en

Grado:

He did not even go and look in it or at it. Barely found it due to very poor signage or other vehicles to draw attention to it. Poor representation for your company in my opinion.

STEVEN H. en

Grado:

Easy to find, large parking lot

Douglas L. en

Grado:

El cliente no dejó un comentario.

TIMOTHY M. en

Grado:

El cliente no dejó un comentario.

Tiffany L. en

Grado:

Very Bad Customer Service!!!!!!!!!!!!!!!!!!!!!!!!

Dave S. en

Grado:

It was closed the day I returned the truck.

patricia J. en

Grado:

El cliente no dejó un comentario.

Tracey S. en

Grado:

El cliente no dejó un comentario.

Christian A. en

Grado:

El cliente no dejó un comentario.

Melissa H. en

Grado:

The mobile check-in process was a breeze and allowed us to pick up our moving truck outside of normal business hours. The truck was clean and comfortable, although it could definitely use an alignment. No complaints and will definitely use again!

James C. en

Grado:

Small lot with no room for a 20' truck and Car Hauler. No lock on the night return box so when I went to drop the key in the box it was not secured. I pulled the key back out and took it with me because I did not want someone to come by, take the key out of the unlocked box and drive off with the truck, leaving me responsible. Additionally, I was assigned this location by the location I picked up the truck from.

Jinu P. en

Grado:

I was very confused and frustrated when I showed up at u-huall in Fredericksburg, bc it was closed. I was already tense from a difficult day of packing and coordinating logistics for the moving day. i wish you all had texted me that I would be doing the check in over the phone and not in person. I had never done that before, and while it wasn't difficult - preparation is key. It was unnecessarily stressful. Everything went smoothly. But if I was told before hand - such as a text OR when I spoke with operator or during the check out process online - it would have been a better experience.

Mark P. en

Grado:

El cliente no dejó un comentario.

JUDITH A. en

Grado:

Thank you

PERRY F. en

Grado:

Your website crashed 3times as I tried to rent. I had to give my information 3times. It took almost 30 minutes to get this done. Get a web tech.

JALAL A. en

Grado:

El cliente no dejó un comentario.

Marvin J. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

El cliente no dejó un comentario.