Customer Reviews for Cross Keys Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

this was our first time and we didn't know what to expect....but overall it was a painless experience. Thank you!

Rating:

5.0

The associate there was extremely helpful to the best of her ability. She was kind and understanding and explained some other things to me that I had had questions about but could not receive answers to from the York location. Highly recommend this location!

Rating:

5.0

Very friendly and professional, truck was clean and perfect size for my needs

Rating:

5.0

Great friendly experience, will definitely use this location if I have to move again!

Rating:

5.0

Access to storage 24 hours. Staff, Melanie pleasant & efficient.

Rating:

5.0

Very friendly, helpful and cheapest I found around!AAA+++

Rating:

3.0

The size truck we ordered and was confirmed was not there. The representative did upgrade us to the next size for the same price but it was disappointing that other arrangements were needed when I have made this order several weeks in advance.

Rating:

5.0

I was with my storage for about 4 year never had a problem really nice management

Rating:

5.0

Great Service!!

Rating:

5.0

The lot was too close to the highway. It didn’t feel safe. I preferred the Gettysburg location as it is off a highway with 40 mph vs. New Oxford location with 55 mph. But service was great.

Rating:

5.0

Melanie, the manager, was outstanding to deal with. She helped me select the best site for my RV and explained the contract thoroughly. Whenever I had a question, she was there to answer it. She is the best.

Rating:

5.0

Nothing everything was great.. Thank you Melanie

Rating:

5.0

The staff person was very professional and helpful

Rating:

5.0

Everything was well handled, very friendly and pleasant staff, no issues at all.

Rating:

2.0

The U-Haul website would not recognize my GPS at this location. It took me 40 minutes and 3 phones just to get in to the truck.

Rating:

5.0

Just keep it up as is...

Rating:

5.0

The service was great and the staff was helpful and friendly.

Rating:

4.0

Cost peer mile is outrageous.

Rating:

5.0

My husband and I were very pleased with our experience at this particular U-Haul location, The manager. Melanie, was extremely helpful with scheduling our rental of the necessary truck, answering any questions we had and helping with checking the rental truck back in. We are very grateful and would rent from here again...she made the overall experience easy! We would also recommend this location to anyone! Thank You!!

Rating:

4.0

The electronic check-in was extremely flawed. I had to call customer service while parked next to my rental because my GPS was pinging me out of area. Had it not been for my friend in the car who was able to check me in on his phone, I would have not been able to complete the check-in. It's extremely disappointing there was no backup method for verifying I was on site. You should have an alternative location verification option, such as a QR code to scan on the key box. I've rented moving vehicles before, including from U-Haul 2 weeks prior when the office was open. I was required to provide the standard: license, backup contact, etc. The electronic check-in requirements of lease agreement, alternative contacts and/or employer contact to be verified, etc were overkill and beyond the standard necessary PII for identity confirmation. I can recommend U-Haul as a service since it's always been great. I can't recommend your electronic check-in option.

Rating:

5.0

The new manager is fabulous! Very friendly and takes her job seriously! Ppl like her are hard to come !

Rating:

5.0

Location convenient, owner friendly. Great service!

Rating:

5.0

I paid for an appliance dolly. And never received it.

Rating:

4.0

Keep open the hours as posted. Time is money. And I lost a lot on this deal

Rating:

5.0

Dani is an organized, efficient manager and gets the job done for the customer. Our experience for both truck rentals was better than we have had at other locations where we have rented trucks. If we need another U-Haul in the future, this is where we are going.

Rating:

5.0

Dani was excellent in helping with my service that we needed, friendly and its a great place, Cross Keys mini storage has always been the place I go for needed storage and rental vehicles.

Rating:

5.0

You did a great job. You answered my questions. Everything was ready when I got there. Keep up th great work!

Rating:

3.0

Make sure the locks are on the right trucks and the proper keys for each truck are in the appropriate cargo bay of the same truck. I spent an hour and a half in 25 degree weather trying to figure out what was going on and where the keys for my truck were. Brandon at U-haul told me I could wait till Monday or go to another location. I told him I had no way to get anywhere due to the fact I was dropped off. He said I understand your situation, but basically I was out of luck. He canceled the reservation. I found the keys to the truck I rented in the cargo bay of an entirely different truck. Thankfully those people were there at the same time or I really would have been s.o.l. I then had the keys and called u-haul to tell them I found the keys and go ahead and bill me. I was on hold for an hour and still never got through. On Monday I received a phone call from a gentleman at Cross Keys Mini storage asking if I had the truck. I responded yes and he informed me he was ready to report it as stolen. I explained what happened and it didn't really seem to matter to him. He said he would take care of the billing on his end. I wound up being charged around $60.00 more than what I was told. This was my first experience with renting from u-haul. It will be most likely the last time as this was absolutely terrible. In Army terms the whole ordeal was F.U.B.A.R. For those who know the acronym know what I am talking about. I don't know the last time I was so disgusted.

Rating:

5.0

From start to finish I had an excellent experience. All the uhaul personnel was very nice and knowledgeable about their job. Definitely will use you if and when their is another move. Thank you to each and every employee that made our move successful.

Rating:

5.0

Place was great, friendly staff. only downside was a personal one and that was my footing isn't the greatest and the large rocks in the road was hard to for my personal ankles.

Rating:

5.0

The new lady in the office did a excellent job. This was my first rental and she made it very easy. Thank you!