Customer Reviews for Crockett Sales & Rentals
(Distribuidor de U-Haul del vecindario)

389 comentarios

1505 E Loop 304   Crockett, TX 75835

(936) 544-4831

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 4:30 p. m.
  • Sáb.: 9 a. m. - 1:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(936) 544-4831

1505 E Loop 304
Crockett, TX 75835

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 4:30 p. m.
  • Sáb.: 9 a. m. - 1:30 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Wendy A. 
Clasificación:
5.0

Nothing. They were very helpful!

Dlaine M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
4.0

none

ROBERT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL V. 
Clasificación:
5.0

The staff at this location were great to work with and the truck was just what we had reserved. I guess it has just been too long since I have ridden in a U-Haul truck. It was very noisy, seals in windows etc. let in tons of road noise. The suspension on the truck was not good. It needed shocks. Every bump we hit, sounded and felt like a bomb had gone off under us.

Douglas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUKANSAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brenda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rod B. 
Clasificación:
1.0

I made my reservation online for 4:15, showed up at 3:40 just as the lady was about to lock up and leave. Was told they close at 4, so why was I allowed to make a pickup reservation for 4:15? After completing paperwork, the lady left and my children and I loaded the trailer ourselves only to discover it had a flat tire after we pulled it out of the knee high weeds. I was not available to get anyone by phone so we had to fill it up with air twice during the time we had it.

JOHNNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE E. 
Clasificación:
5.0

👌

GILBERTO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
2.0

The person was not friendly. No help was offered or given taking off trailer the dis count for a clean trailer was not given that is posted in side the trailer.

Philip W. 
Clasificación:
3.0

Just caught them understaffed for the day !

Garrett J. 
Clasificación:
3.0

They are under staffed.

Garrett J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

blake H. 
Clasificación:
3.0

I am a non smoker and I know you can't stop people from smoking in the rental but it smelled so bad of smoke and there were ashes everywhere in the cab. There was a sticky mess in all of the cup holders. Not to mention the current situation the vehicle should be cleaned.

BARTHOLOMEW S. 
Clasificación:
5.0

Crockett was very helpful in my uhaul services. Thank you so much.

JENNIFER B. 
Clasificación:
5.0

Thumbs up!

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmie S. 
Clasificación:
2.0

You can honor a confirmed reservation. I reserved a 26' truck. The day before I was to pick up, the owner called me to tell me that someone else, someone without a reservation, needed the truck to move to Conroe. I confirmed my reservation for the truck for January 2, 2021. When I arrived on January 2nd, the owner informed me that UHAUL overrode his decision and gave the truck the the person without a reservation. I do not believe that someone overrode the decision. I believe that more money was to be made with the secondary client, regardless of the fact that I am a repeat customer to that particular location. What can be done is that reservations can be honored. Crockett is very small and rental venues very limited. Honor and integrity are important to me an should be to the brand. Because I had to get a smaller truck, I had to pay the movers for more hours because the 20' truck could not accommodate all of my belongings in one travel trip.

CHANEL H. 
Clasificación:
5.0

Very fast and efficient and excellent help when needed

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shad B. 
Clasificación:
4.0

i am sure there is not much they could do about this, but the drop off area was a mud pit due to rain.

Bradley D. 
Clasificación:
5.0

The owners are very courteous and helpful in every detail. I wish all my business dealings were as pleasant as this one with Crocket Sales and Rentals!

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

The lady took care of everything, we were out of there in 5 minutes.

LARRY W. 
Clasificación:
5.0

I have used U Haul all over this country for years and the Crockett location is by far the best location that I'be been. They are not only very polite, but accommodating as well. I had forgotten to reserve a dolly, etc and they had them!! The truck was extremely clean and ran great. My contact was Susan Green and she was awesome!! She made the check out and check in process painless and very quick and easy! I will continue to rent from this U Haul.

JANET W. 
Clasificación:
2.0

Truck was not clean, smelled like smoke, and fuel level was lower than showing on paperwork.

Matthee D. 
Clasificación:
5.0

Crockett Sales & Rental. Awesome customer service. Fast quick and friendly

ANTHONY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Murad F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton M. 
Clasificación:
5.0

brenda is great!

tammy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis H. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Milton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
4.0

The rental process was fast and easy...Good customer service.

FREDERICK B. 
Clasificación:
1.0

Instead of being wrongfully charged $152.00, I would have preferred a clarifying phone call. I made the reservation online and modified it in Tyler, TX, when I picked up the truck. I do not know where the error occurred. My contract number is 26845909 and my phone number is 972.415.6447.

CHANEL V. 
Clasificación:
3.0

El cliente no dejó un comentario.

CATHERINE L. 
Clasificación:
5.0

there was a flat tire so Ihad to come right back and they had a u-haul service truck come out and fix it . I will say they were very nice as I had to wait for hours for the service guy. Then to top it off I had set my paper work down on the table top and I guess the guy that was sitting there got mine and not his .so I had no clue as to gas that I started with or to where I was to drop it off at .this was not there fault at all I should have kept my paper work on me . Mrs.Susan was great !!!!!!!! All thought having the flat made me miss my dropping of the 6ft 7in EAGLE to the Hearts Veteran Museum in Huntsville that afternoon as we had set up for and payed guy's to be there! had to eat that money and then to be charge the extra gas because I had to take the truck home and go the next morning did not sit well with me. We are a non profit Combat vets Association that was taking a eagle to a nonprofit Veteran Museum ! I did try call your corp. office got no call back!!!

JOLENE RENEE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHERINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mordehai B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
5.0

Remind customer when picking up the truck about utility dolly. Educate the customer a little more about driving with a auto dolly attached to truck, i.e., back up or NO backing up.

JOE C. 
Clasificación:
5.0

Remind customer about dolly, IF the customer asked about this service previously. Remind customer about Auto dolly what to do - what NOT to do once dolly is hitched to truck..

Joe C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandy E. 
Clasificación:
4.0

5x9 open trailer. Grease on the ramp and between the floor rails. No too much, but a real pain if It got tracked in and out of the car/house.

MARSHALL M. 
Clasificación:
4.0

A little more training on the app neither was very experienced or could answer questions

Charity J. 
Clasificación:
5.0

Nothing I can think of.

WIlliam H. 
Clasificación:
2.0

Trailer had a flat tire agent had no desire to help We had to spend 45 mins on the phone with roadside service then wait 90 more mins to have a repair person come 50 miles to repair tire. We lost over 2 1/2 hrs of our planed day. Trailer tire was flat when we arrived to pick it up.

Joseph T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda P. 
Clasificación:
1.0

There should be more training for the people that work or working at your different locations we were treated poorly charges didn't match what I was told over the phone when I made the reservation there was never anyone that walked us around before We received the truck the ramp was broken tail light was out on the car dolly and I was told that the woman who checked us out told the woman that was with me that if I got an attitude with her that she would cancel my reservation also the fuel line on the invoice was incorrectPeople at the drop off location were very friendly and courteous and I'm very disappointed and getting a charge for fuel after I was told we are to fill it up that would be acceptable and that I would not be getting a charge

Stella H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paige H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myrtle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGG V. 
Clasificación:
5.0

Very kind

Charlotte G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jonathan P. 
Clasificación:
5.0

My uhaul wasn't clean. I had to clean it when I got in and out of it. I paid for 55 miles. But I only want 44.3 miles. They keep all my money. When I get to Lufkin tx. I didn't think that was right.

Hilliary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

randy A. 
Clasificación:
5.0

The people at the Crockett location were exceptional. Can't wait for the next time I can do business with them again.

don A. 
Clasificación:
5.0

El cliente no dejó un comentario.

garner B. 
Clasificación:
4.0

Hard to comment on this location as I never saw anyone. It was closed when I got there. I contacted the regional manager and he was very helpful. He contacted the Crockett personnel first thing Monday and they were quick to check the truck in and send me my final receipt for payment.

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Friendly and courteous staff. Lady was helpful, noticed a error I made which saved me $$.

Burnace H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn D. 
Clasificación:
5.0

the local location is always very helpful

Patrick M. 
Clasificación:
1.0

The manger on the phone was rude and never tried to listen what happened. He just said you signed contract and you should read it so he said I have to pay the amount 5x double the amount of my rental. That's a shame for a big company Uhaul.

Nahom D. 
Clasificación:
5.0

Very helpful and knew exactly what I needed

Luan L. 
Clasificación:
5.0

Thank you Jim for helping me connect my trailer and giving me pointers on safe usage. I appreciated the quick processing and the easy in and out service. I will definitely use this location in the future.

Amy R. 
Clasificación:
5.0

all was great - local group was very friendly and helful

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

courtney T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunshine G. 
Clasificación:
1.0

I will be communicating directly with Joe Schoen in reference to the poor level of service and how this was centrally managed. The Crockett team did a good job of trying to recover from the central control tower.

Michael W. 
Clasificación:
5.0

Nice people. Had a line in front of me but another employee came in and took care of it. Clean and neat

Mike C. 
Clasificación:
3.0

I was told by the business owner that if I lost the one page paper contract I could be charged an extra $50.00 dollars. I have never been told this before. I have spent several thousand dollars at UHaul in the last 12 months and specifically chose the Crockett location to give them the local business when the UHaul website was trying to send me to the Palestine or Trinity locations. All I can say is, Typical Crockett Business Mentality.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leroy H. 
Clasificación:
5.0

not much.

Ron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Great service, great people to work with you!

Gilbert G. 
No se han enviado comentarios para esta ubicación.

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