Customer Reviews for Criswell Service
(U-Haul Neighborhood Dealer)

205 reviews

129 S Green Ave   Purcell, OK 73080

(405) 527-9429

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(405) 527-9429

129 S Green Ave
Purcell, OK 73080

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I couldn't have done it without you. I'm a single mom and the price was affordable which helped me out a lot. Customer service was awesome! Thank you so much!!

ladonna bruza 
Rating:
3.0

They were not open when I returned the equipment. Could not find how to check in on the U-Haul app

Kenneth Jones 
Rating:
5.0

Customer did not leave a comment.

Ken Nichols 
Rating:
5.0

Customer did not leave a comment.

Placido Gonzales 
Rating:
4.0

Returned after hours and business was closed.

bill mcangus 
Rating:
4.0

Customer did not leave a comment.

bryn canning 
Rating:
5.0

I've rented at Criswell services in Purcell Oklahoma a couple times and the customer service is outstanding. It's hard to find good customer support at many other places but Criswell goes above and beyond to answer questions and make sure you have everything you need. Thank you Uhaul

Shane Castor 
Rating:
4.0

Make sure you have the appliance dolly

Cora Thacker 
Rating:
4.0

Customer did not leave a comment.

Gerald Yandell 
Rating:
5.0

Customer did not leave a comment.

William Williams 
Rating:
5.0

The service received was great and appreciated

DAVID SCHUMACHER 
Rating:
3.0

Customer did not leave a comment.

Kenneth Jones 
Rating:
5.0

Great service

Cody Schrader 
Rating:
4.0

Customer did not leave a comment.

Claire Yoshida 
Rating:
4.0

Customer did not leave a comment.

Lanett McCoy 
Rating:
5.0

Customer did not leave a comment.

shannon smith 
Rating:
5.0

Update the app so returns are easier.

Tim Beam 
Rating:
5.0

This location was very helpful, courteous, and very nice people to deal with. We even accidently left some parts to a desk in the trailer and they held them for us.

tracy rollins 
Rating:
5.0

Customer did not leave a comment.

Mark SCOTT 
Rating:
3.0

Customer did not leave a comment.

Richard Roman 
Rating:
5.0

Customer did not leave a comment.

matthew cody 
Rating:
4.0

Customer did not leave a comment.

Mason Starkey 
Rating:
5.0

Customer did not leave a comment.

bobby stidham 
Rating:
5.0

This location was very convenient for this area. The staff was very professional, accommodating and helpful. I would recommend this location for U-Haul needs.

Stacey Leal 
Rating:
5.0

The tire shop/U-Haul shop was not super clean due to the nature of the business being a tire shop but the shop owner and staff were very helpful and very accommodating. Very professional staff. I would recommend them for all U-Haul and for all tire shop assistance.

Stacey Leal 
Rating:
5.0

The strap for the passenger side wheel was broke and I only had one strap to hold it down all the way back from Kansas

Derek Gillespie 
Rating:
5.0

Excellent customer service!!!

Donald Morris 
Rating:
5.0

Customer did not leave a comment.

James Sipe 
Rating:
5.0

The staff was very polite, helpful, and even loaned their personal hitch because I had forgotten mine.

Lillian Nixon 
Rating:
5.0

I am happy with the service . So I believe the next customer will be

Anita wasson 
Rating:
5.0

Customer did not leave a comment.

Gary Snyder 
Rating:
5.0

Customer did not leave a comment.

Grant Lippel 
Rating:
5.0

Customer did not leave a comment.

Grant Lippel 
Rating:
5.0

Friendly and helpful service was great. Nothing needed to change.

Vincent Sheridan 
Rating:
4.0

Customer did not leave a comment.

Scott KLINE 
Rating:
3.0

When moving vehicles are returned an entire 24 hours early, money should be refunded. It's ridiculous that you don't offer this incentive. We will think twice before using U-Haul again because of this lack of customer service.

Sharon VanSchuyver 
Rating:
5.0

Customer did not leave a comment.

Kyla Wilson 
Rating:
5.0

Customer did not leave a comment.

Barbara Throckmorton 
Rating:
5.0

Customer did not leave a comment.

Todd Worley 
Rating:
3.0

Business not open at drop off .

Debbie Castor 
Rating:
5.0

Great place to do business

Terry Erwin 
Rating:
5.0

Customer did not leave a comment.

David Berry 
Rating:
4.0

They were very helpful and friendly checking me out.

DOUGLAS NAPIER 
Rating:
5.0

Customer did not leave a comment.

Jay Catland 
Rating:
3.0

Customer did not leave a comment.

Scott McEwen 
Rating:
5.0

They were very helpful. Just needed more trucks to choose from.

PATRICK THOMAS 
Rating:
5.0

The person that answered the phone was polite. The people at the store were helpful and friendly. The equipment was clean and well cared for. I will definitely recommend Crisswell’s and plan on going back for other services. I am very happy with my experience.

lorie marler 
Rating:
5.0

They were very friendly and helpful every time I talked to them. Also, open on Saturday morning which was very helpful.

SUSAN WOODS 
Rating:
3.0

Customer did not leave a comment.

Laurie LaChance 
Rating:
5.0

nothing

chuck Strong 
Rating:
5.0

Customer did not leave a comment.

kevin Harney 
Rating:
5.0

Really nice friendly guys!

Stephanie Moore 
Rating:
5.0

Customer did not leave a comment.

Abbigail Castle 
Rating:
4.0

True professionals and experienced staff.

Jorge Egozcue 
Rating:
5.0

Criswells is literally THE BESTi n the business! I rent from UHAUL a lot and these guys really do your brand proud!!!

JUSTIN CLARK 
Rating:
5.0

Customer did not leave a comment.

Lynda Bell 
Rating:
5.0

Owner Brandon went above and beyond to help me rent my truck to go one way to Dallas, TX. He was patient and knew how anxious I was to drive that he went out with me and started truck, went over all the bells and whistles INCLUDING OPENING BACK AND BRINGING OUT THE RAMP AND HOW TO PUT IT BACK. He also made sure I got the best deal for my money. I am very thankful for how he treated this old lady with much respect! Well done.

Lea Ann Smedley 
Rating:
5.0

Those guys are great!

Abbi Castle 
Rating:
5.0

Customer did not leave a comment.

Eugenio Olmeda 
Rating:
5.0

It was awesome....no need to make any changes.. people are great here

TRACY MARTIN 
Rating:
5.0

Customer did not leave a comment.

Christi Potter 
Rating:
5.0

Super fast and easy! Thank you so much!!

BRIANA HARRIS 
Rating:
3.0

Customer did not leave a comment.

James Wandersee 
Rating:
5.0

Customer did not leave a comment.

Paul Brinson 
Rating:
5.0

Customer did not leave a comment.

D'Angelo Grant 
Rating:
5.0

They were awesome they were quick efficient And kind

daryl gannon 
Rating:
5.0

Criswell's is a wonderful business to deal with. Will most definitely continue to do business with them in the future..

bridgett livingston 
Rating:
5.0

Customer did not leave a comment.

John Parrish 
Rating:
5.0

Very nice and professional would recommend and will use again

RONNIE BEENE 
Rating:
5.0

Great folks to deal with. Awesome.

David Howell 
Rating:
5.0

Absolutely the nicest and friendliest people I have ever had the privilege of meeting! Will certainly recommend them to my friends and family who move!

Debra Gilmore 
Rating:
5.0

Customer did not leave a comment.

Cecil Stapleton 
Rating:
5.0

Customer did not leave a comment.

kevin Harney 
Rating:
4.0

Missing tail light off tow dolly, but I understand they don't do the maintenance on them. Friendly and helpful though

Timothy Neufeld 
Rating:
5.0

Couldn’t have been more pleased with my experience doing business with Criswell

BOB HIGGINBOTHAM 
Rating:
4.0

Easy pickup and drop off.

Mike Bearrow 
Rating:
5.0

The gentleman that served us was very courteous, personable and informative. He was extremely thorough.

Chris Berus 
Rating:
5.0

Customer did not leave a comment.

William Baird 
Rating:
4.0

They knew I was coming. But had nothing ready. Waited on them to get it Togo.

WILLIAM BRACK 
Rating:
5.0

Your service is great. I can't see any room for improvement.

Thomas Platt 
Rating:
5.0

Great location. Good people.

tim roland 
Rating:
5.0

Incredibly helpful and appreciate the high level of service provided!

Ashley Estes 
Rating:
5.0

No improvements needed. Friendliest staff at any UHaul location Ive ever been to!!

DAVID EDWARDS 
Rating:
5.0

pulls 4 ton box trucks like a champ. would recommend

Adam Bennett 
Rating:
5.0

👍🏾

Ruben Loya 
Rating:
1.0

Check all tires

nanaette fredrick 
Rating:
5.0

Customer did not leave a comment.

DAVID ENGLE 
Rating:
5.0

Customer did not leave a comment.

Charles Brown 
Rating:
5.0

Folks were very cordial and helpful. It was around lunch time and folks were busy which caused me to wait on the young man as he helped other customers while getting me set up. Very good people and would surely use them again.

ROY SMITH 
Rating:
5.0

Customer did not leave a comment.

Brian Allee 
Rating:
5.0

Customer did not leave a comment.

CHARLES JACOBS 
Rating:
3.0

Customer did not leave a comment.

Emily and DALTON Flowers 
Rating:
2.0

Customer service needs improvement at this location. We were caught in traffic and called several hours in advance with an ETA. We were told that we had to be there by 5:15P, we made it by 5:14P and no one was there. The next day we were charged a 2nd day fee. We literally had to prove that we made it by that time by showing the manager a photo of the drop off. Needless to say we won’t rent there again.

Shad Blackwell 
Rating:
5.0

Customer did not leave a comment.

cody grein 
Rating:
1.0

Arrived at 9:15 to pickup a 26’ with an online pickup. Finally left lot at 10:41. Spent most of this time on the phone with customer service. After getting everything completed on the app I was told to get the key from lock box 1 with the code that they provided me. Opened box and no key. Back on the phone again with customer service. No one could provide me with a code to check box 2. Said I would have to talk to Reservations but they were coming in late due to it being a holiday. Finally talked to Reservations and got code to box 2 which had the key. Very frustrating experience.

Frank Hearron 
Rating:
5.0

Customer did not leave a comment.

janet tipton 
Rating:
2.0

For starters, the customer service rep was not wearing a mask. It took him over 35 minutes to navigate the computer system and collect our information. We were the only customers in the building from the beginning to the end of the transaction. The contract was printed in such small print that I needed a magnifying glass to read it. The guy was nice. But I have never had to wait this long with Uhaul to complete such a simple transaction. I would never go to that location again.

COURTNEY LEHMAN 
Rating:
4.0

Thanks.

William Abele 
Rating:
5.0

Customer did not leave a comment.

Jason Schlemmer 
Rating:
5.0

NA

Marissa Silva 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top