Customer Reviews for Crestwood Self Storage
(U-Haul Neighborhood Dealer)

357 reviews

6520 W Hwy 146   Crestwood, KY 40014

(502) 785-2997

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat-Sun: 7 am–5 pm

Services at this Location:

Contact Us

(502) 785-2997

6520 W Hwy 146
Crestwood, KY 40014

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat-Sun: 7 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Equipment & Customer Service was Great!!

RICHARD ENK 
Rating:
3.0

It's a Coin Laundry that also has a U-Haul business included. Depending on who you get it can take a while to get checked-in, etc. i

Lois Engelhardt 
Rating:
5.0

No recommendations at this time. The online pre check-in was great. The drop-off was as easy as pulling in and an associate disconnected the trailer and I was free to go. Great experience!

Roberth Hillerich 
Rating:
4.0

Easy pick up and drop off. Truck functioned perfectly and did the job. Staff was pleasant to deal with. We had a very nice experience. Thank you!

trevor clark 
Rating:
5.0

Customer did not leave a comment.

Joseph Vessels 
Rating:
3.0

Truck needs maintenance. Check engine light is on and it rode hard. Mud on floors. Attic area leaks and got some of my boxes wet. Told the guy at the drop off location and he seemed unconcerned about any of it.

michael short 
Rating:
3.0

It took over 15 minutes to get the truck inspected. The son of the owner did the inspection. I asked him if everything was OK. He said yes. He did not tell me he charged me for fuel. Had he told me, I would have told him about the problem with the inaccurate fuel levels during the pickup. He should have told me!!!!. This was the same guy who doubled my fees for a rental I picked up at this location 2 weeks ago. This problem took me hours to correct!!!

Robert Wilkins 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Merritt 
Rating:
5.0

Customer did not leave a comment.

Paul Stewart 
Rating:
3.0

Customer did not leave a comment.

michael short 
Rating:
4.0

Customer did not leave a comment.

Jeff Grammer 
Rating:
3.0

I was led to believe that I would not be charged for any additional milage since I actually had gone less than the mileage posted but since I have now been charged for additional milage I will be sure to have photographic evidence in the future to avoid this. I will also make sure that I never go near this location in the future.

Eric Merriweather 
Rating:
4.0

Customer did not leave a comment.

Greg Knox 
Rating:
5.0

Customer did not leave a comment.

Stephen Bentley 
Rating:
5.0

The box was not swept out before use Great people to work with

MELISSA MORELAND 
Rating:
5.0

Customer did not leave a comment.

Richard Roley 
Rating:
5.0

Great experience.

Tony Parsram 
Rating:
5.0

Customer did not leave a comment.

William James 
Rating:
5.0

This was our second time to rent a U-Haul from this location. Each time was excellent- kind, polite, knowledgeable and efficient workers.

Scott Whonsetler 
Rating:
5.0

Customer did not leave a comment.

Billly Watts 
Rating:
5.0

Best customer service. Family owned. I will always use this location. Everyone is very nice!

Andrea Way 
Rating:
5.0

Customer did not leave a comment.

Dale clemons 
Rating:
5.0

Customer did not leave a comment.

Kornvara ImsornFrancis 
Rating:
5.0

Customer did not leave a comment.

rick arnold 
Rating:
4.0

The equipment I had reserved had a flat tire. They were able to set me up w something similar - but it had no ramp which was key to my move. Is there no morning inspection of equipment? You should consider portable ramp rental (like you do hand trucks).

Kevin Kuhn 
Rating:
3.0

Customer did not leave a comment.

Stephen Knopp 
Rating:
5.0

Customer did not leave a comment.

Sherry Cramer 
Rating:
5.0

I would not recommend returning or renting from Freguson Ave in Dallas TX. They over charged me for one day! I was told the one extra day fee would be $19.50 plus the insurance. They charged me $60. The place was dirty and the people were not friendly. The pick up location was great, Crestwood Kentucky. Nice people.

mark price 
Rating:
5.0

Customer did not leave a comment.

Debbie Parker 
Rating:
4.0

Customer did not leave a comment.

Araian Mitchell 
Rating:
3.0

Customer did not leave a comment.

Katrina Lee 
Rating:
5.0

It was all good

Rodney Snellen 
Rating:
5.0

Customer did not leave a comment.

NATASHA SCHUMAN 
Rating:
3.0

Customer did not leave a comment.

Kevin Moran 
Rating:
5.0

Ease of check in and check out. Equipment good .

Kornvara ImsornFrancis 
Rating:
5.0

Customer did not leave a comment.

Allen George 
Rating:
5.0

Truck made consistent noise from rear suspension

MARK FOGO 
Rating:
5.0

Customer did not leave a comment.

Nicholas Pfeiffer 
Rating:
5.0

I had issues with Uhaul in general not the locations. The website didn't work for after hour check out and I was charged for "extra' miles that I wouldn't have had if I would've gotten the location that I requested in Elizabethtown. So overall, Uhaul didn't have the size truck I needed in a particular location so I got charged over $30 since I had to pay the extra mileage fee. I will likely not rent again

TROY Colon 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MINTON 
Rating:
5.0

The truck I rented ran well, but the engine sounded terrible, especially during startup. Thanks.

Raymond Heck 
Rating:
5.0

Excellent place to rent a truck!!

Raymond Heck 
Rating:
5.0

Super nice lady helped me out. Great place.

MICHAEL COOK 
Rating:
5.0

Customer did not leave a comment.

Rob Powers 
Rating:
4.0

Customer did not leave a comment.

DARRYN LUNDERS 
Rating:
5.0

Customer did not leave a comment.

Samuel Jackson 
Rating:
4.0

Customer did not leave a comment.

Craig Foster 
Rating:
5.0

Customer did not leave a comment.

Lucie Duncan 
Rating:
1.0

I had a reservation online set at one price, but it was not honored when I arrived to pick up the truck. This cost me extra money and a ton of time because I could have used a different location cheaper than the price they quoted me. The person at the location did reduce my rate/mile, but the expense was almost $100 more than what I was quoted online. I showed him my email confirmation, but he said the system did not show him the same rate and he could not honor it! I didn’t have time to cancel and go somewhere else. Very poor customer service via online, not by the person working the front desk. He tried to correct as much as he could, but I’m still very unhappy with the experience!

John Morrison 
Rating:
5.0

Customer did not leave a comment.

Todd Schleuning 
Rating:
5.0

Nothing!

Samuel Jackson 
Rating:
1.0

Customer did not leave a comment.

john Mikan 
Rating:
2.0

Fix truck. Have dealer be more pleasant and hands on. Did not do walk around with me before or after drop off.

DWAYNE CARR 
Rating:
5.0

Great location and super nice people to work with

MARTY HORNBACK 
Rating:
5.0

Very friendly and courteous answer all my questions

Robert Hay 
Rating:
4.0

Customer did not leave a comment.

Kevin Muench 
Rating:
4.0

This business was fine. But, it was not where I rented my truck.

SHAWN TAPP 
Rating:
4.0

Update website so it is easier to find.

Daniel Wheat 
Rating:
4.0

Staff was helpful. My only issue was one tire kept running low on air so we had to fill it several times on our trip.

Angela Miller 
Rating:
4.0

Truck ran fine but at 160,000 miles is probably close to the end of its service life. There was some sticky residue on the inside of the passenger window where it appeared a soda had exploded. Check in and check out experience was FANTASTIC!

Michael Braden 
Rating:
4.0

Nothing. Any improvement can only come by changing location for convenience. Otherwise, great service!

Christopher Silsby 
Rating:
4.0

Customer did not leave a comment.

Jeff Lauby 
Rating:
5.0

Customer did not leave a comment.

Kyle Smith 
Rating:
5.0

They were super helpful.

James Butler 
Rating:
2.0

There was a older gentleman that was very rude and passive aggressive. We had a big truck and a trailer and there was no place to park so we went in to ask where we should park and he was very rude giving us direction saying that we weren’t the smartest and was bad drivers and doubting that we were suppose to be dropping our equipment off there when we were in the system. We will not be returning back to this location. I wish we could had just done the online drop off instead of being spoke to so rudely when we just moved to this state.

Garrett Collier 
Rating:
5.0

Hannah was fantastic, very helpful! That truck does have three minor maintenance issues that need to be addressed. First, there is a vibration from 37-42 mph. Since it is speed dependent, it is likely either a whee or driveshaft out of balance. Second, the driver door lock doesn't work; had to go in initially through the passenger door. Third, the dash beeps when the driver door is open, even when the key is out of the ignition, lights are off, etc. The personnel at this U-Haul location are very good to work with. I plan to use it again.

Gene Harding 
Rating:
4.0

No issues in dropping off the trailer. Essentially, self-service. I called the location and notified them that the trailer had been dropped off.

Terry Boyer 
Rating:
5.0

Customer did not leave a comment.

Christopher Striegel 
Rating:
5.0

Customer did not leave a comment.

Robert Elzy 
Rating:
3.0

Customer did not leave a comment.

brad anderson 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Schimpf 
Rating:
4.0

Customer did not leave a comment.

Brian Dryps 
Rating:
4.0

Drop off was clean and efficient, no problems returning the trailer. Staff was onsite and friendly.

Jeremy Barnes 
Rating:
5.0

Service was great, hours were very convenient, truck worked well, just what I needed!

Gene Harding 
Rating:
3.0

Drop off box not easily found for after hour drop off.

Traci Morgan 
Rating:
5.0

Customer did not leave a comment.

Maria Anderson 
Rating:
4.0

Customer did not leave a comment.

Kendall Burris 
Rating:
5.0

Customer did not leave a comment.

Barbara Wortley 
Rating:
3.0

Very nice owner.

Patti Whonsetler 
Rating:
5.0

A very nice owner!

CHARLES MALKA 
Rating:
5.0

Customer did not leave a comment.

Michael Claunch 
Rating:
3.0

Along with renting a truck from the crestwood location I also rented a truck from CBD oil in Louisville.. which i was completely scammed.. I was charged for insurance that I declined and a cleaning charge that was total BS.. in total I was charged over $400... I believe the milage and the fuel was intentionally inflated for my rental when I returned it... I was communicating with the area manager which is a whole other disaster and was no where near helpful... also this location has kept my drivers license and bank debit card.. I left them on the seat of the truck by mistake.. I called and called the location at least 5 times with no answer just a voice mail and no one has returned my calls yet.. even the area supervisor neglected to do anything to help me get those items returned... so subsequently I have had to cancel my bank card and get a new one.. and goto Frankfort for a new driver's license which by the way is almost an hour from where I live.. I reached out to uhaul directly and was pawned off to the area manager which was a joke.. I asked for a refund after I lost a job because I had no license... so in short because of uhaul and the incredibly poor customer service and lack of effort I lost a job had to get a new license , replace a bank card, and change all my auto pay bills because of that... I would and have been telling everyone what happened to me with your company strongly discouraging anyone to rent from uhaul because of the shady way you do business and treat you customers... uhaul is not to be trusted at all.

CHRISTOPHER THOMAS 
Rating:
5.0

Customer did not leave a comment.

Clint Dickens 
Rating:
4.0

Customer did not leave a comment.

Ross porter 
Rating:
5.0

Customer did not leave a comment.

Gary Cannady 
Rating:
5.0

Customer did not leave a comment.

Robert Luckett 
Rating:
5.0

Super nice people. Easiest service I’ve had. I would recommend them to my friends and family

Michael Fisher 
Rating:
4.0

Customer did not leave a comment.

pam teten 
Rating:
5.0

Great friendly service!

Alison Kurnik 
Rating:
5.0

Really nice customer service. Thanks

CHARLES WAYNE COUVILLION 
Rating:
4.0

Very nice staff. Good equipment. Highly recommend.

adam claypool 
Rating:
5.0

Customer did not leave a comment.

EVAN WILLIAMS 
Rating:
2.0

Applies the same dissatisfaction

patricia O'Bannon 
Rating:
5.0

Customer did not leave a comment.

Gregorio Sarceno 
Rating:
3.0

Only problem I had was trailer leaked during rainstorm and my stuff got wet

Dennis Heath 
Rating:
5.0

Nothing, service and equipment were excellent!

jennifer gray 
Rating:
4.0

Customer did not leave a comment.

Samuel Jackson 
Rating:
1.0

Not take money out of my account 3 weeks after i rented the trailer

evan crouch 
Rating:
5.0

Customer did not leave a comment.

Donald LaMar 
Rating:
5.0

Customer did not leave a comment.

Edward Brown 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top