Customer Reviews for Crestwood Self Storage
(U-Haul Neighborhood Dealer)

75 reviews

6520 W Hwy 146   Crestwood, KY 40014

(502) 785-2997

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat-Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: 8:30 am - 4:30 pm

Services at this Location:

Contact Us

(502) 785-2997

6520 W Hwy 146
Crestwood, KY 40014

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat-Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: 8:30 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

JON B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

The light on the right side of the trailer stopped working during my trip and needs to have the bulb replaced.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Loretta S. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

Alton L. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY H. 
Rating:
5.0

We have rented many times from this location and they are by far the best to rent from

TERI F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
4.0

Customer did not leave a comment.

Allen F. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Ralph H. 
Rating:
5.0

Customer did not leave a comment.

SHAWN K. 
Rating:
5.0

Customer did not leave a comment.

DIANEE S. 
Rating:
5.0

Customer did not leave a comment.

LLOYD T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Not any improvement needed.

DAVID Y. 
Rating:
4.0

Customer did not leave a comment.

MARILYN M. 
Rating:
4.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

The people at the rental facility are the nicest ever. Very helpful.

WILLIAM T. 
Rating:
4.0

Dropped off after hours- clean and inviting location. If need trailer locally, I would go here first.

DAVID D. 
Rating:
5.0

truck had not been 'cleaned' in cargo area. Spills were evident and it needed to be swept. Manager was sympathetic to this and apologized.

DONALD S. 
Rating:
5.0

Roy handled the order and he was very nice, helpful, and professional.

ROY J. 
Rating:
3.0

Customer did not leave a comment.

CASEY N. 
Rating:
3.0

Customer did not leave a comment.

Zachary D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
4.0

This was not my first pick up location. I was originally scheduled to pick up a 20 ft trailer at the Broadway location. They did not have that due to another customer not returning the rental to the right location. I had to drive to Crestwood to pick up a 15 ft trailer. I would love to get some sort of refund for having to drive to a new location and getting a 15 ft instead of a 20 ft truck.

Anthony E. 
Rating:
4.0

Customer did not leave a comment.

larry C. 
Rating:
5.0

Great service.

Chris H. 
Rating:
5.0

I found it accessible and friendly once we got to the right location. We were told to go to two different locations before we ended up with your store, so it would be helpful if the location was confirmed

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

LYNNE A. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

DODDROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Terrell W. 
Rating:
2.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
4.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Really easy experience. Thanks for being open and available on Sundays.

BRETT G. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Dodd D. 
Rating:
5.0

Customer did not leave a comment.

Eddie W. 
Rating:
5.0

Young man was Jonny on the spot! Great experience

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Excellent customer service!! Wonderful experience!

Matthew K. 
Rating:
4.0

Customer did not leave a comment.

AUDREY E. 
Rating:
5.0

Customer did not leave a comment.

Bilal A. 
Rating:
1.0

Horrible. You sent me a link for self service checkout so I did that. Everyone is not able to unhook a trailer but that's what was required. I watched the video on “Returning a trailer” and did what I could. I was supposed to place the trailer in a parking space. I managed to unhook it but when I tried to roll it to a parking space it rolled away and took me with it, making me fall face first on the pavement and I injured myself. The trailer kept going. The only thing that stopped it was a second line of parking space markers. Otherwise it would have rolled right into oncoming traffic, possibly causing a serious accident. Then some guy comes out in a tie dyed shirt looking at the truck. I thought he was looking for a rental. He asked if the truck was damaged. Why? I completed the self check out and ignored the guy. Then I locked the truck and headed to the key drop box. Only then did he say “I work for U-Haul”. What! Why am I dealing with this truck by myself then. Then he says, “The trailer is not on our lot”. Now U-Haul please tell me how I'm supposed to move this trailer around on a slope. I cannot. I told him that I was not moving it. I told him that I don't work for U-Haul and this was upsetting that I had to do e everything by myself. He said, “well you could have come in.” Come in where? As far as I knew I was suppose to self service drop this truck and trailer off. Then he said he was located inside the laundrymat next door. How am I supposed to know that? So he went and got it. That was very dangerous and could have gone much worse than it did. I do not recommend using Crestsoid Self Storage due to lack of signage (no posted hours) a lack of a visable customer counter, and a sloping parking lot where equipment can barrel though and possibly kill someone. Then there was a key drop box but it was locked. Your employee did not have on a name tag and I didn't know he even worked for U-Haul. I ended up with a busted lip, facial and hand lacerations as well as two bruised knees and a sore hand. I will never trust you all again.

Latisha R. 
Rating:
1.0

Customer did not leave a comment.

Dwonte L. 
Rating:
3.0

Letting someone know ahead of time there's an additional rental charge fee!

ALEAH YVONNE W. 
Rating:
5.0

Very friendly associates and easy access.

KEVIN E. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Exceptional customer service.

BRUCE Z. 
Rating:
5.0

Eget a phone service that doesn't make a customer wait 30+ minutes…a disgrace. Get an online service that doesn't kick the applicant off line every time you try to sign in. In a word your customer service in a “ disgrace”. Anyone in charge of this fiasco should be fired immediately! Even your operators complain of the slow service. Get ut right, or get out!!!!! Stuart Porter

STUART P. 
Rating:
5.0

Very friendly staff. This is also a laundromat with a food pantry. If I had known, I would've liked to bring some food donations. I thought others might like to know that ahead of time too.

Nathaniel H. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

We had to change the pick up location because the place we scheduled to get the truck was closed. The new location was Crestwood Self Storage and the service was good.

RENATA B. 
Rating:
5.0

Already gave excellent customer service

Jigneshkumar C. 
Rating:
3.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Too far from my house when uhaul is less than 5 miles from me. Cost me 30 extra miles to drive to crest wood location.

Miranda M. 
Rating:
5.0

Customer did not leave a comment.

CHAD A. 
Rating:
5.0

Great staff. Thank you for your assistance.

Joseph T B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Very friendly staff. Flexible hours and convenient location.

Stephen D. 
Rating:
4.0

This location was a laundromat..??...

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
1.0

I was charge twice

SUMITKUMAR P. 
Rating:
5.0

Great experience for a new place. Rented a small 4x8 trailer. Had called prior to pickup and they were prompt with the phone to confirm availability. At the place, the folks were courteous and helped with hopkup and explained all details well at pickup and dropoff. They all wore masks at all times.

RAYMOND D. 
Rating:
5.0

Customer did not leave a comment.

STUART P. 
Rating:
2.0

The owners of this location seemed very unfamiliar with the whole rental process. I had used the UHaul online rental service on my phone and had given all the required information and yet when we arrived a very rude man yelled at us from the door and had us come into the building and went through all of the information that I had already given on my phone through my account. My phone was giving me the message that my rental was all set, but the two men inside were asking for all the same information and clearly confused by the entire process. The main problem was that they were quite rude about it as well. When they finally figured out their computer system the man slammed the keys down on the counter and said “There ya go” This was located inside a laundry mat, which also seems strange. I will never use this location again. There is another one in my area that I have used before and it was a much better experience. If the online and contactless rental process is available then it should run much more smoothly without having to give the same information over and over again and certainly without rude and confused people handling the rentals.

PATRICK M. 
No reviews have been submitted for this location.

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