Customer Reviews for Crest Self Storage
(U-Haul Neighborhood Dealer)

149 reviews

1060 W Round Grove Rd   Lewisville, TX 75067

(469) 645-6311

Location Hours

  • Mon-Tue: 9 am - 5:30 pm
  • Wed: 9 am - 12:30 pm
  • Thur-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(469) 645-6311

1060 W Round Grove Rd
Lewisville, TX 75067

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5:30 pm
  • Wed: 9 am - 12:30 pm
  • Thur-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You gave good customer service everything's was just fantastic

LINDA W. 
Rating:
5.0

Customer did not leave a comment.

TAE L. 
Rating:
4.0

Clean and inspect both the cab and box of the rental unit before the next rental.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

MARY ELIZABETH D. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Truck smelled like cigarettes ashtray was still full of Ashes definitely needed to be cleaned are use Clorox wipes on the steering wheel and it was so black that I can guarantee the truck was not sterilized in today's Covid protocols

STEVEN S. 
Rating:
3.0

Not this locations fault at all but with U-Haul in general. Scheduled a 15 ft truck in advance for 24 hours (just in case for overnight). Did try to pick up a bit early and couldn't which I completely understood as it was scheduled for 1:30. Come back about an hour later for my reservation time only to be told the person hasn't brought the truck back and we are on a time crunch. Had to be transferred to another location to quickly get things done within two hours and bring back before closing. As we needed the washer and dryer out today, we had no choice but to quickly rush and get things done with just myself and my boyfriend. The other 2 people helping quit cause they could only do it around 2 pm. Now I have a swollen foot and my boyfriend has a broken finger since the washer fell. The Crest location did absolutely great with accommodating this cluster fuck.

BRITTANY M. 
Rating:
1.0

Customer service at this location was very unhelpful and refused to address my problem. The fuel gauge on the truck that I rented did not work. I rented the truck with 11/16 of fuel, and used down to half a tank. As I attempted to refill the truck, the gas gauge never rose. The gentleman documented that I was at half a tank plus slightly more, however I have a receipt showing that I put 17.5 gallons in the car. The truck is completely filled up however the gas gauge shows that I'm just slightly above a half of a tank. The gentleman at the customer location refused to give me a refund, and refused to admit if there was anything wrong with the gauge, even after his helper documented that the gauge was reading half of a tank and I had a receipt showing that I put 17.5 gallons, he refused to help me. At this point I want to file a formal complaint and request a refund because of the experience. I would like to speak with someone further about the situation, and I want an immediate refund based on the fuel amount that I added to the vehicle . I can be reached at 469â€"4 96â€"1251.

DANIEL M. 
Rating:
5.0

The two workers were awesome and friendly.

CHEYENNE T. 
Rating:
5.0

Overall, I really like this location because both managers well very hospitable. They both had excellent customer service skills, they were polite and friendly! I love great customer service and these two had it! I was even given a credit because I didn't need or use the appliance dolly! Wow, way to go Crest Self Storage on West Round Grove in LEWISVILLE! I GIVE THE TWO THUMBS UP AND 5 STARS IF I COULD. The truck was a little dirty in the cab but I believe they just did have time to clean it from the last person because I just walked in. Other than that, everything was great! I would recommend this location for renting your UHAUL needs. Thank you and God Bless Crest and Texas!

CHARAY M. 
Rating:
1.0

Contract: 24935751 I rented a truck with a 1/2 tank, but in the contract that I received later by email, it was 15/16. I drove just 17 miles and during my return, I was forced to fuel it to full. So instead of 2 gallons that I really used, I fuel 12. I have scanned the receipt from a gas station.

ALEXANDER P. 
Rating:
1.0

Fix your trucks alignment, breaks, and headlights. Was not worth anywhere near what I payed for that tin piece of junk. Was 100% NOT satisfied

JACOB S. 
Rating:
5.0

Check-in/check-out was extremely easy and the truck was ready and waiting for me.

Debra F. 
Rating:
5.0

Customer did not leave a comment.

Tamela B. 
Rating:
3.0

Making sure equipment is ready and on the truck.

Valerie J. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY F. 
Rating:
5.0

Customer did not leave a comment.

Randolph C. 
Rating:
5.0

Excelente la atencion

JESUS C. 
Rating:
5.0

Easy, convenient process with very friendly and helpful staff. Thanks!

JOHN N. 
Rating:
5.0

Cindy and the gentleman assisting her were great. Polite, knowledgeable and very helpful. The truck had been damaged by the previous customer and this was pointed out and apologies were made. This was the only 26footer available so I accepted it as is.

ROSS L. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

AYLA A. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Excellent service, good people

YANAY H. 
Rating:
5.0

Everyone was extremely helpful and very nice.

ROBERT W. 
Rating:
5.0

Very friendly and helpful! Would definitely recommend'

Maria A. 
Rating:
3.0

This site is having less rental equipments so plan ahead of you are in need of dolly's or furniture pad etc.

Tarun S. 
Rating:
5.0

Very easy, quick, clean and ready to go!

Mark G. 
Rating:
4.0

Customer did not leave a comment.

Shirley J. 
Rating:
3.0

Customer did not leave a comment.

DWIGHT C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
1.0

Do U-Haul truck that I used broke down on me two times, and I was not refunded my money. The employees at the location that I rented a U-Haul from were very friendly, but were not very helpful.

RICKEY H. 
Rating:
5.0

Very friendly and helpful !

Robert P. 
Rating:
5.0

Ed and Cindy were very pleasant and easy to do business with.

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Stop trying to get over on people and make your own rules. Bad attitude, rushing, impatient…I can go on.

TURKEL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

I feel the mileage charge is too much or should be packaged in some way. Truck was good. People were nice and checkout/ check in was good.

Gregg W. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL THOMAS Y. 
Rating:
2.0

Would have been nice to know that they didn't have dollies when I picked up when I ordered two on my reservation days before. Wasn't really a good start for moving day.

EDGAR H. 
Rating:
5.0

Very smooth step by step instructions on walking me through check out and check in service

DEBRA G. 
Rating:
5.0

Thanks. Made the move easier. Quick pick up, new and clean 15' truck at a fair price.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

DAMEN I. 
Rating:
4.0

Returning rental equipment keys off business hours was not clear. I have waited a while to connect to customer service to determine what to do next. Customer care advised me to return the keys next day but the store is closed on Sunday, I still have to go again to return the key. It could have been better if instructions are clear

Kamaluddin M. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

JACOB MITCHELL H. 
Rating:
5.0

Customer did not leave a comment.

ABBIGAIL KATHLEE P. 
Rating:
5.0

Customer did not leave a comment.

STEFAN M. 
Rating:
5.0

The mobile checkin process took 15 minutes for approval which seems like a long time.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

RENE L. 
Rating:
5.0

Customer did not leave a comment.

Erica T. 
Rating:
1.0

Very expensive an not clean

MOSTAFA M. 
Rating:
1.0

Rented both truck and dolly from this location and had confirmation. Upon picking up truck and asking for dolly, I was informed this site didnt have one available and that I could call another location to pick one up. Why is it MY responsibility to call/locate a dolly from another dealer when I have a confirmation stating it is here waiting for me. NOT optimal customer service experience.

GREGORY B. 
Rating:
4.0

Customer did not leave a comment.

Nykesha W. 
Rating:
5.0

We didn't receive either the furniture pads nor the dolly Would love a refund for those amounts

Peggy A. 
Rating:
1.0

You guys charged me for a 2 dollys and furniture pads. None of those items were in the van. The funny thing is I even told you guys not to charge me because I didn't receive those items and you still charged me. I didn't even request furniture pads. You guys are trying to take advantage of people. Please refund me for those items ASAP

kyle K. 
Rating:
5.0

This location was the best and cleaners U Haul I have ever been too.

LONNIE B. 
Rating:
3.0

Short staffed. Blankets ordered were not with the uhaul. I had to drive to another place. Also, I had to wait 10-minues for the supervisor to respond to the pictures the attendant took to approve the connection to my car!

DAVID P. 
Rating:
4.0

The truck they gave yes was infested with fleas.

Brandy C. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
1.0

Very bad service

ROBERTO T. 
Rating:
5.0

Fast and friendly service.

TODD A. 
Rating:
5.0

Customer did not leave a comment.

VERONICA L. 
Rating:
5.0

The Ratchets on the car trailer are a pain. They did not want to loosen the straps when released. I had to fight it for 15 minutes to get the straps loose enough to load the car and get the straps over the front tires. I've driven flatbeds for 20+ years so I know how they're supposed to work. Bad design.

Brady B. 
Rating:
5.0

Customer did not leave a comment.

NORMA A. 
Rating:
1.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
4.0

Customer did not leave a comment.

FRANCENE C. 
Rating:
5.0

Customer did not leave a comment.

PANDRA F. 
Rating:
5.0

Great service support provided by this office.

JUN H. 
Rating:
5.0

It was a very easy process and the lady at the desk was very helpful.

MELINDA S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

The ramp on the truck we rented was hard to get in and out... took a lot of our time... the movers we hired through you guys did not show up on time and I had to move heavy furniture 5 weeks postpartum c section... because they did not show up for the time we scheduled... we said 10am and they said they would be there between 10 and 1... they met us at the second location at 11:55... we're done by 12:30 and we still had to pay to have them 4 hours as scheduled even though they helped for less than 1 hour.....

Milton G. 
Rating:
5.0

Customer did not leave a comment.

Tempest R. 
Rating:
5.0

Friendly staff, good location, and everything worked as it should!

DAVID D. 
Rating:
5.0

The guy that helped me out at Crest was awesome!! I really wished they had more people with great customer service like him. He explained everything to me with no gray areas. Great guy with a great personality. He showed every customer one in one care!! Awesome experience.

DANIELLE J. 
Rating:
5.0

Customer did not leave a comment.

JESSICA W. 
Rating:
5.0

Great Customer Service will definitely be using again.

Ashley H. 
Rating:
1.0

Customer did not leave a comment.

ARTHUR A L. 
Rating:
5.0

Customer did not leave a comment.

TARISA V. 
Rating:
5.0

I received great service from the lady that helped me when I picked up the van. I could not get the U-haul app to work for pickup or return due to the fact it couldn't determine my location. There should be a way to manually input your location. I dropped the keys in the box and she checked it in for me when they opened the next morning. All in all it went great for me and the van worked perfectly. If I need it again I will definitely remember this location. Thanks, Jeff

Jeffrey B. 
Rating:
2.0

You are rushed to bring uhaul back no 24h applicable use.

ARTHUR A L. 
Rating:
5.0

Amazing nice people

MICHAEL O. 
Rating:
5.0

The customer service lady needs to be retrained or coached regarding Client service. Also charges need to be disclosed, not just “sign by the X” and we move on. Overall ok experience.

PATRICIO G. 
Rating:
5.0

I don't have any reason not to recommend it but i would suggest they make the night drop box more prominent...They had it attached to their general mail box and i returned it at night. Its not visible nor is it close to where you would park the car to leave it overnight. Thankfully they didnt charge me for an extra day, but it was a pain point

CRYSTAL F. 
Rating:
5.0

Customer did not leave a comment.

AARON J. 
Rating:
5.0

Customer did not leave a comment.

JAMES JEFFREY S. 
Rating:
5.0

It was evident that the employee did not have reliable equipment or tools to provide me timely service. We had to wait for the computer to load or reload the system page to finalize checking in and checking out.

Erick M. 
Rating:
1.0

Charge me for the extra mileage

GHOLAMREZA A. 
Rating:
3.0

Procedure that requires customers to take photos and upload photos of their identification is unacceptable. Computer system is not efficient. As a customer, I should not have to work to give you my money. I will consider your competitors next time.

Martha M. 
Rating:
5.0

Cindy had great customer service. Very helpful .

CHRISTINA C. 
Rating:
4.0

Rented van for two days & had two warning lights on all the time I had the van! Change oil lite light & fix seat belt!!

Franklin H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

JOE H. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER WILLI P. 
Rating:
1.0

I order a dolly, paid ahead and it was not in the truck. The location was not open, and I had to reserve one at a different location and drive out of my way to pick it up and return it!

Dave D. 
Rating:
5.0

Customer did not leave a comment.

JON J. 
No reviews have been submitted for this location.

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