Customer Reviews for Crest Self Storage
(U-Haul Neighborhood Dealer)

315 reviews

1060 W Round Grove Rd   Lewisville, TX 75067

(469) 645-6311

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(469) 645-6311

1060 W Round Grove Rd
Lewisville, TX 75067

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–4:30 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jeremy donson 
Rating:
5.0

Customer did not leave a comment.

Sangjin Shin 
Rating:
5.0

Customer did not leave a comment.

Sangjin Shin 
Rating:
5.0

Customer did not leave a comment.

Shanice Banks 
Rating:
5.0

Customer did not leave a comment.

Fred Ramsey  |  Overall Experience 
Rating:
5.0

I’ll visit this location over and over again. They’re very nice, kindhearted and friendly. They also paid close attention to understand what I needed and how best to ensure I was happy and satisfied. Great service!

CHINEDU NWANEGBO 
Rating:
5.0

Customer did not leave a comment.

Sakira Baker 
Rating:
5.0

Customer did not leave a comment.

Alice Kariuki 
Rating:
5.0

Love it

Moses Sang 
Rating:
4.0

Stay to the same level

FIRMIN Weloli 
Rating:
5.0

Location and equipment were fine. The app for self pick up is terrible. I’ll never use it again.

Tim Reed 
Rating:
5.0

Customer did not leave a comment.

Steve Harmon 
Rating:
5.0

Customer did not leave a comment.

Cristian Olave 
Rating:
5.0

Customer did not leave a comment.

Sheri Willis 
Rating:
5.0

Customer did not leave a comment.

Rajiv Garg 
Rating:
5.0

Excellent service

JEFFREY FERNANDES 
Rating:
3.0

Customer did not leave a comment.

Kelsey Nguyen 
Rating:
5.0

Customer did not leave a comment.

Kelly Reyes 
Rating:
5.0

I liked the facility. Although not the least expensive in the area, the storage units were nice and secure and I didn't have to worry about my stuff.

DARREN ROBINSON  |  Overall Experience 
Rating:
5.0

Friendly professional and super fast check in and out.

Lola Monaghan  |  Overall Experience 
Rating:
5.0

Biem

Eumar Lopez 
Rating:
5.0

Customer did not leave a comment.

JASMINE ROGERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lonnie Barber 
Rating:
5.0

Customer did not leave a comment.

Matthew Cameron 
Rating:
5.0

It’s easy, helpful and high quality!!! Definitely I’ll comeback!

Paz David Perez 
Rating:
1.0

Customer did not leave a comment.

Audley Winston 
Rating:
5.0

Very friendly people who will help in anyway they can. We're very clear on how to return vehicle. Confirmed the return and took care of the invoice FIRST THING the next morning! Can't say enough good things 👍🏾

Deborah Gaines 
Rating:
5.0

Have the same equipment available at all Uhaul vender locations. Uhaul in Lewisville off Main and 35 would not rent me a van had to rent from Round Grove location. Other than that it's was a good experience renting and drop off. Everyone at Round Grove location was Friendly and Professional. Great Job Round Grove Uhaul!

Juan Bautista 
Rating:
5.0

Customer did not leave a comment.

DAVID VILLWOCK  |  Overall Experience 
Rating:
5.0

Cordial staff. Clean facility. Key fob for storage building access repeatedly failed, so they'll work on it when I return in a few days.

Roy Roebuck  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY LACAZE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY LACAZE 
Rating:
5.0

The 2 gentlemen who helped us at Crest Self Storage for our truck return were awesome...very friendly, nice & helpful. However, they were not expecting us for the drop off. Once again, Uhaul tried to change our location. This time I did not except the change. Fortunately, we were able to do the drop off & check in at Crest. I absolutely have no understanding of WHY Uhaul kept changing locations on me when there seems to have been no real reason for the changes. This if DEFINITELY something you need to correct. It creates unnecessary confusion for everyone involved especially your customers who are already tired from moving!

David Littell 
Rating:
5.0

Customer did not leave a comment.

Marc Avila 
Rating:
5.0

Don & Ed were fantastic . They made my experience so easy and were very informational to how the process goes . I give them 100% and am so grateful to them for making moving after 19 years very smooth .

brenda higgans 
Rating:
5.0

Customer did not leave a comment.

William Hinricksen 
Rating:
5.0

Customer did not leave a comment.

Eric Liebert 
Rating:
5.0

Customer did not leave a comment.

Luciano Saraiva Resende 
Rating:
5.0

Even though I was using the app to pick up the truck, the customer service from Crest Self Storage was fantastic. I was able to do most of the online pick up in the comforts of their air conditioned lobby. The truck itself worked great and the return was simple. Would definitely rent from this location again.

Michael Curtis 
Rating:
5.0

Customer did not leave a comment.

Jimmy Atchley 
Rating:
5.0

Customer did not leave a comment.

Neville Fernandes 
Rating:
5.0

Customer did not leave a comment.

Vasu Koneru 
Rating:
5.0

Customer did not leave a comment.

ERIC SIMONIS  |  Overall Experience 
Rating:
5.0

Thank you so much for your kindness!!! The Best Uhaul store I've ever been to!

Gia Choi 
Rating:
5.0

Reservation and check in went very well and quick. Easy to set up on line.

William Carney 
Rating:
4.0

Customer did not leave a comment.

Savaji Koneti  |  Overall Experience 
Rating:
5.0

Thank you so much! 😃

Noemia Gergel 
Rating:
5.0

Entire experience was great! Will definitely rent from here again.

Jennifer Smith 
Rating:
5.0

Customer did not leave a comment.

Mallory Dulski 
Rating:
5.0

Customer did not leave a comment.

Jason Driscoll 
Rating:
5.0

Customer did not leave a comment.

Trisha Sanders 
Rating:
3.0

Nothing against the people at the location. The truck was terrible it was back firing and popping while driving. The steering was very loose and scary on the highway. It was very slow felt like it was misfiring. The truck shook so bad that it was hard to see out of the side view mirrors while on the highway. The truck was very old and felt unsafe to drive. I've rented from uhaul & penske plenty of times and this is definitely the worst I've ever seen.

Larenzo Childs 
Rating:
5.0

Customer did not leave a comment.

Joseph Jones 
Rating:
5.0

Free beer at the end!

Joe Mehling 
Rating:
5.0

Customer did not leave a comment.

ian craft 
Rating:
5.0

Free beer upon return!

Joe Mehling 
Rating:
5.0

Very happy with the storage unit I just moved. I would definitely recommend Crest storage.

WYLENE LEBATO  |  Overall Experience 
Rating:
5.0

The Uhaul folks were courteous and efficient. will definitely return to that location.

Joe Mehling 
Rating:
5.0

Customer did not leave a comment.

Adalia ArguelloGibson 
Rating:
4.0

The car I drove could use some servicing. The engine light was on and the brakes were pretty awful. Yet, I got the job done on the vehicle.

Spartak Ljasenko 
Rating:
5.0

Customer did not leave a comment.

KARINA KASSENOVA 
Rating:
5.0

excellent service

Levon Shepherd 
Rating:
5.0

Cool, friendly staff members. Outstanding customer service.

Simon Mbayia 
Rating:
4.0

Customer did not leave a comment.

Linda Peters 
Rating:
5.0

I have rented here multiple times and the service is top notch. Thank you

BRETT HALLONQUIST 
Rating:
1.0

Customer did not leave a comment.

KIMBERLY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Veronica Burgos 
Rating:
5.0

Customer did not leave a comment.

John Prigge 
Rating:
5.0

Customer did not leave a comment.

Arlene Smith 
Rating:
5.0

Great service

CLINT DIXON 
Rating:
5.0

Customer did not leave a comment.

Dariusz Kapusta 
Rating:
3.0

Customer did not leave a comment.

Kristina J Young 
Rating:
5.0

Customer did not leave a comment.

Charisse Gilliam 
Rating:
5.0

Great customer service and of course the truck was in good condition. I forgot laptop inside the truck but the gentleman was kind enough to return on it 👍

Vinod Dhaka 
Rating:
5.0

Great customer service and equipment readily available. Highly recommend.

Matthew Dukeman 
Rating:
5.0

I rent trucks somewhat frequently and this is definitely one of the best U-Haul locations I've used. The staff was not only friendly and helpful, but actually went above and beyond to help make my truck rental a great experience. I will be back!

William Tomlinson 
Rating:
5.0

Customer did not leave a comment.

Jacob Gomez 
Rating:
3.0

Good

Kunle Adejumo 
Rating:
5.0

The couple working was nice & friendly!

Maria Jasso 
Rating:
5.0

Very nice people, I would definitely use again.

Shane Pittman 
Rating:
5.0

Customer did not leave a comment.

Nola Borgfeld 
Rating:
1.0

Provide adequate rate per mileage!!!

Andrew Thorp 
Rating:
5.0

Both gentlemen in the office were very friendly and helpful. Provided excellent customer service and helped guide through the process. Ensured I had and found everything I needed. Highly recommend !!!

Cheryle Crabtree 
Rating:
5.0

Customer did not leave a comment.

Hyun Suk Ku 
Rating:
5.0

Customer did not leave a comment.

Kent Wong 
Rating:
5.0

Customer did not leave a comment.

Bill Wilbur 
Rating:
5.0

Customer did not leave a comment.

Rosalee Woodley 
Rating:
5.0

Great customer service, swift check in and out. Would definitely use this establishment for future moving needs.

JAVIER FERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Christina Chambers 
Rating:
5.0

Customer did not leave a comment.

Dana Pope 
Rating:
5.0

This was super easy, I'm so grateful foe this U-haul location. I had to pack all my stuff out that day and was told while at work. So the speed to which they were able to accommodate me was very

Chelston Mbakwe 
Rating:
1.0

Better customer service. After renting a truck online and coming to pick it up, I realized that it didn't have an appliance dolly as requested and paid for. pick-up was at 6AM so nobody was at location when I arrived. Therefore I had to return at 9AM to try to get one of the most important things that I needed for my move.....The Appliance dolly. The old turd that was working had goat manners and a very unprofessional attitude and lied saying that they tried to contact me to let me know that they did not have an available appliance dolly, but after careful review of all ways they could have contacted me I realized that he was lying. I asked did he know if there was another location close by where I could get one and he said "he didn't know" but then gave me a small slip of paper with two numbers and said try these they are within the corporation and may have one. As someone that has been in sale and customer service that is not good customer service. His job was to satisfy a customer. He should have called those locations himself to find out if they had one so that he cod better direct me to a location since I had already paid for it. This should be a teachable moment for him but also an attitude adjustment because I'll never use this location again and will let others know not to go there unless they like dealing with attitude and bad customer service.

Alexander Fultz 
Rating:
3.0

Truck wasn't cleaned out. Water Bottle in front seat and dirty. Window handle was broke couldn't roll it down. Abs light would come on and go off

Kevin Blanton 
Rating:
5.0

Customer did not leave a comment.

Royce McQuien 
Rating:
5.0

This is my second time visiting this location, both times could not have went better. Great quality and the straight forward service here make it simple as a customer. Thank you!

Kyle LaFountain 
Rating:
5.0

Plz make it easier to just pick up a truck at a location. Scheduled two weeks in advance to pick up a truck from here. Without the owners this process would have been very difficult. Logistics on uhauls end could be improved

John Talleur 
Rating:
5.0

Customer did not leave a comment.

Javonne Collins 
Rating:
5.0

Thanks for going above and beyond. I needed a truck asap and Chris and Kyle jumped on the horn to find one. Ed was easy to work with; he got us on our way in no time at all. Didn't know this location existed so the next time we need a truck, we know where to go!

Shelly Payton 
Rating:
5.0

Customer did not leave a comment.

ALEXIS WHITE 
Rating:
4.0

Customer did not leave a comment.

Tim Luce 
Rating:
5.0

Super helpful staff. Very convenient location for me to drop the truck. They processed me in less than 2 minutes. Very clean storage facility. Thank you!!

Mark Sparks 
Rating:
5.0

Staff was very helpful, knowledgeable and kind. I appreciate all the help.

Bradlee Howe 
Rating:
5.0

Customer did not leave a comment.

Gwen Barrett 
Rating:
5.0

Customer did not leave a comment.

David Nash 
Rating:
5.0

Don was extremely helpful from the moment we called on the phone to reserve the truck to checking it out to us and turning it in. It was a convenient location, the truck was ready for us when we got there and the turn in was also fast. We had a great experience!

Amanda Clarke 
Rating:
4.0

Don't lose what you have at crest y'all done good Thank you

Stewart Gregston 
Rating:
5.0

Customer did not leave a comment.

Santos Alvarez 
Rating:
5.0

Always very helpful. Equipment and truck always ready. Excellent choice , excellent customer service

Rose Bewley 
Rating:
4.0

The only problem with this location is to return large trucks after hours. There's almost no parking place outside the gate to leave a large truck.

nasima ahmad 
Rating:
1.0

Truck was overheating. Very bad truck. Very slow. Was overcharged

Tshiaba Tshiaba 
No reviews have been submitted for this location.

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