Customer Reviews for Crest Self Storage
(Distribuidor de U-Haul del vecindario)

132 comentarios

1060 W Round Grove Rd   Lewisville, TX 75067

(469) 645-6311

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(469) 645-6311

1060 W Round Grove Rd
Lewisville, TX 75067

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 4:30 p. m.
  • Dom.: cerrado
No hay fotos disponibles

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excelente la atencion

JESUS C. 
Clasificación:
5.0

Easy, convenient process with very friendly and helpful staff. ¡Gracias!

JOHN N. 
Clasificación:
5.0

Cindy and the gentleman assisting her were great. Polite, knowledgeable and very helpful. The truck had been damaged by the previous customer and this was pointed out and apologies were made. This was the only 26footer available so I accepted it as is.

ROSS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AYLA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

Excellent service, good people

YANAY H. 
Clasificación:
5.0

Everyone was extremely helpful and very nice.

ROBERT W. 
Clasificación:
5.0

Very friendly and helpful! Would definitely recommend'

Maria A. 
Clasificación:
3.0

This site is having less rental equipments so plan ahead of you are in need of dolly's or furniture pad etc.

Tarun S. 
Clasificación:
5.0

Very easy, quick, clean and ready to go!

Mark G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shirley J. 
Clasificación:
3.0

El cliente no dejó un comentario.

DWIGHT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
1.0

Do U-Haul truck that I used broke down on me two times, and I was not refunded my money. The employees at the location that I rented a U-Haul from were very friendly, but were not very helpful.

RICKEY H. 
Clasificación:
5.0

Very friendly and helpful !

Robert P. 
Clasificación:
5.0

Ed and Cindy were very pleasant and easy to do business with.

JOHN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
1.0

Stop trying to get over on people and make your own rules. Bad attitude, rushing, impatient…I can go on.

TURKEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
4.0

I feel the mileage charge is too much or should be packaged in some way. Truck was good. People were nice and checkout/ check in was good.

Gregg W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL THOMAS Y. 
Clasificación:
2.0

Would have been nice to know that they didn't have dollies when I picked up when I ordered two on my reservation days before. Wasn't really a good start for moving day.

EDGAR H. 
Clasificación:
5.0

Very smooth step by step instructions on walking me through check out and check in service

DEBRA G. 
Clasificación:
5.0

Thanks. Made the move easier. Quick pick up, new and clean 15' truck at a fair price.

MATTHEW N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMEN I. 
Clasificación:
4.0

Returning rental equipment keys off business hours was not clear. I have waited a while to connect to customer service to determine what to do next. Customer care advised me to return the keys next day but the store is closed on Sunday, I still have to go again to return the key. It could have been better if instructions are clear

Kamaluddin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB MITCHELL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABBIGAIL KATHLEE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEFAN M. 
Clasificación:
5.0

The mobile checkin process took 15 minutes for approval which seems like a long time.

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica T. 
Clasificación:
1.0

Very expensive an not clean

MOSTAFA M. 
Clasificación:
1.0

Rented both truck and dolly from this location and had confirmation. Upon picking up truck and asking for dolly, I was informed this site didnt have one available and that I could call another location to pick one up. Why is it MY responsibility to call/locate a dolly from another dealer when I have a confirmation stating it is here waiting for me. NOT optimal customer service experience.

GREGORY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nykesha W. 
Clasificación:
5.0

We didn't receive either the furniture pads nor the dolly Would love a refund for those amounts

Peggy A. 
Clasificación:
1.0

You guys charged me for a 2 dollys and furniture pads. None of those items were in the van. The funny thing is I even told you guys not to charge me because I didn't receive those items and you still charged me. I didn't even request furniture pads. You guys are trying to take advantage of people. Please refund me for those items ASAP

kyle K. 
Clasificación:
5.0

This location was the best and cleaners U Haul I have ever been too.

LONNIE B. 
Clasificación:
3.0

Short staffed. Blankets ordered were not with the uhaul. I had to drive to another place. Also, I had to wait 10-minues for the supervisor to respond to the pictures the attendant took to approve the connection to my car!

DAVID P. 
Clasificación:
4.0

The truck they gave yes was infested with fleas.

Brandy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
1.0

Very bad service

ROBERTO T. 
Clasificación:
5.0

Fast and friendly service.

TODD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA L. 
Clasificación:
5.0

The Ratchets on the car trailer are a pain. They did not want to loosen the straps when released. I had to fight it for 15 minutes to get the straps loose enough to load the car and get the straps over the front tires. I've driven flatbeds for 20+ years so I know how they're supposed to work. Bad design.

Brady B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMA A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCENE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PANDRA F. 
Clasificación:
5.0

Great service support provided by this office.

JUN H. 
Clasificación:
5.0

It was a very easy process and the lady at the desk was very helpful.

MELINDA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
3.0

The ramp on the truck we rented was hard to get in and out... took a lot of our time... the movers we hired through you guys did not show up on time and I had to move heavy furniture 5 weeks postpartum c section... because they did not show up for the time we scheduled... we said 10am and they said they would be there between 10 and 1... they met us at the second location at 11:55... we're done by 12:30 and we still had to pay to have them 4 hours as scheduled even though they helped for less than 1 hour.....

Milton G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tempest R. 
Clasificación:
5.0

Friendly staff, good location, and everything worked as it should!

DAVID D. 
Clasificación:
5.0

The guy that helped me out at Crest was awesome!! I really wished they had more people with great customer service like him. He explained everything to me with no gray areas. Great guy with a great personality. He showed every customer one in one care!! Awesome experience.

DANIELLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA W. 
Clasificación:
5.0

Great Customer Service will definitely be using again.

Ashley H. 
Clasificación:
1.0

El cliente no dejó un comentario.

ARTHUR A L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARISA V. 
Clasificación:
5.0

I received great service from the lady that helped me when I picked up the van. I could not get the U-haul app to work for pickup or return due to the fact it couldn't determine my location. There should be a way to manually input your location. I dropped the keys in the box and she checked it in for me when they opened the next morning. All in all it went great for me and the van worked perfectly. If I need it again I will definitely remember this location. Thanks, Jeff

Jeffrey B. 
Clasificación:
2.0

You are rushed to bring uhaul back no 24h applicable use.

ARTHUR A L. 
Clasificación:
5.0

Amazing nice people

MICHAEL O. 
Clasificación:
5.0

The customer service lady needs to be retrained or coached regarding Client service. Also charges need to be disclosed, not just “sign by the X” and we move on. Overall ok experience.

PATRICIO G. 
Clasificación:
5.0

I don't have any reason not to recommend it but i would suggest they make the night drop box more prominent...They had it attached to their general mail box and i returned it at night. Its not visible nor is it close to where you would park the car to leave it overnight. Thankfully they didnt charge me for an extra day, but it was a pain point

CRYSTAL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES JEFFREY S. 
Clasificación:
5.0

It was evident that the employee did not have reliable equipment or tools to provide me timely service. We had to wait for the computer to load or reload the system page to finalize checking in and checking out.

Erick M. 
Clasificación:
1.0

Charge me for the extra mileage

GHOLAMREZA A. 
Clasificación:
3.0

Procedure that requires customers to take photos and upload photos of their identification is unacceptable. Computer system is not efficient. As a customer, I should not have to work to give you my money. I will consider your competitors next time.

Martha M. 
Clasificación:
5.0

Cindy had great customer service. Very helpful .

CHRISTINA C. 
Clasificación:
4.0

Rented van for two days & had two warning lights on all the time I had the van! Change oil lite light & fix seat belt!!

Franklin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTOPHER WILLI P. 
Clasificación:
1.0

I order a dolly, paid ahead and it was not in the truck. The location was not open, and I had to reserve one at a different location and drive out of my way to pick it up and return it!

Dave D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON J. 
Clasificación:
4.0

I didn't look but was thinking that adding a sign in the vehicle on the steps to return equipment would be helpful in knowing what to expect when time to return.

Gabrelle M. 
Clasificación:
4.0

The employees were friendly and informative. This was so much cheaper than having our items delivered.

SHANNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELVIS V. 
Clasificación:
4.0

El cliente no dejó un comentario.

COREY P. 
Clasificación:
5.0

Nothing to do to improve, this location is great. Friendly, vehicle ready to go, everything was explained well. Very very great

MICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katsunori T. 
Clasificación:
2.0

I reserved my truck two days in advance of my needed date. Don had a very difficult time helping me make my reservation and had a get help from Cindy. Between the two employees, it took them about 35 minutes to make the reservation. When I showed up to pick up my truck, Don somehow had difficulty making the system work. It took him 45 minutes to process the paperwork. Also my wife got a call from another U-Haul location saying a reservation was made there and they had 2 trucks waiting for me. How did this happen? Not a good experience.

Kenn B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

Very professional. Quickest procedure ever to pickup and return the vehicle.

Oscar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA B. 
Clasificación:
2.0

The online check in was terrible. I ended up having to call customer service which took 45 mins for a representative to answer.

Sean G. 
Clasificación:
5.0

Very helpful and kind.

EDGAR YOVANY C. 
Clasificación:
5.0

Nothing, the customer service from Don was spectacular, great experience!

RONALD F. 
Clasificación:
4.0

Customer service agent was new and needs more training. He incorrectly told me the rate for the small truck was the same as a van, $19.99 plus mileage. However when I arrived at the location I was told the price is $100 for the day with 31 miles free. I believe it was an honest mistake given his short time on the job.

Robert M. 
Clasificación:
5.0

3 visits, all great experiences. The lady in the office was delightful!

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
No se han enviado comentarios para esta ubicación.

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