Customer Reviews for Creekview Automotive LLC
(U-Haul Neighborhood Dealer)

101 reviews

12226 SR 28   Poland, NY 13431

(315) 826-7529

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(315) 826-7529

12226 SR 28
Poland, NY 13431

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy and convenient.

Peter Fay 
Rating:
5.0

Everything was all good not much to improve

Wiliam snak 
Rating:
3.0

Customer did not leave a comment.

Michelle Friedman 
Rating:
5.0

Customer did not leave a comment.

JAMES BRIGLIA 
Rating:
5.0

Customer did not leave a comment.

Scott Burns 
Rating:
5.0

Keep up the good work

William Thompson 
Rating:
4.0

I will not recommend uhaul to anyone, ever! This was by far the worst experience I've ever had while moving. Unfortunately, it went from bad to worse, and even though the drop off experience was good, it does not make up for the terrible experience initially/throughout the rental.

Jessy loveless 
Rating:
5.0

Customer did not leave a comment.

Heather Borden 
Rating:
4.0

Customer did not leave a comment.

Joshua Morgan 
Rating:
5.0

Mike went out of his way to be helpful.

MATT VOLZ 
Rating:
5.0

Customer did not leave a comment.

Zachery Martin 
Rating:
5.0

Customer did not leave a comment.

GIG SPANN 
Rating:
5.0

U Haul computer system prevented pick-up from being as smooth as possible but staff worked to overcome the problem.

James Zeller 
Rating:
3.0

Customer did not leave a comment.

James ryan 
Rating:
5.0

Customer did not leave a comment.

RANDY MARTIN 
Rating:
4.0

Customer did not leave a comment.

Anthony tonycoulsoaolcom 
Rating:
5.0

Customer did not leave a comment.

Jeffrey DuBois 
Rating:
4.0

We were very satisfied.

PETER MAHER 
Rating:
5.0

Mike went above and beyond to help us!

corinne spann 
Rating:
3.0

Clean up this location. Bigger dump that the pick-up location.

bonnie litke 
Rating:
5.0

It's great to do business with someone who knows uhauls business. Smart honest and does what he says.

lyle jenkins 
Rating:
5.0

The gentleman at this location was very pleasant

Tammy Kulzer 
Rating:
5.0

Customer did not leave a comment.

Kenneth Strout 
Rating:
5.0

Customer did not leave a comment.

harley ruppert 
Rating:
1.0

The pick up location was 20 miles away from where I had ordered it locally. But the good news was that the manager gave me the extra miles to cover it. The truck smelled like farm animals and made some of the clothes smell that way also once arriving at our destination. Other than that the check out process was good.

joseph moran 
Rating:
5.0

Customer did not leave a comment.

Gary Lyman 
Rating:
5.0

Customer did not leave a comment.

Sunshine Moran 
Rating:
5.0

The people on the phone whom had nothing to do with this place of business were far from professional for one I talk to one lady then called when I arrived and after being on hold for twenty min finally talked to a gentleman whom said I could take the tow dolly then I go to return it to a town ten miles from where I picked it up and they wanted to charge me double absolutely insane then to find out they didn't even have record of me taking it

Brain Whip 
Rating:
3.0

Customer did not leave a comment.

VIRGINIA FRANKLIN 
Rating:
4.0

Customer did not leave a comment.

SCOTT SAVARIA 
Rating:
5.0

Customer did not leave a comment.

Mark Michalski 
Rating:
5.0

Customer did not leave a comment.

John Manzo 
Rating:
4.0

Customer did not leave a comment.

joseph smith 
Rating:
5.0

Customer did not leave a comment.

James Wood 
Rating:
5.0

Great customer service! Can't get better!

DANIEL PINCOTT 
Rating:
5.0

Wonderful experience all around.

Deborah DiSalvo 
Rating:
5.0

Customer did not leave a comment.

kim clancy 
Rating:
5.0

Customer did not leave a comment.

Kevin Covich 
Rating:
3.0

Customer did not leave a comment.

Frantz Rowe 
Rating:
3.0

Customer did not leave a comment.

Paul Thompson 
Rating:
5.0

Customer did not leave a comment.

GREGORY BERTOLINI 
Rating:
3.0

No longer need the unit.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PILAWA 
Rating:
4.0

There was nothing wrong with the pick-up/drop-off locations and the equipment was fine. HOWEVER, my original CONFIRMED contract was apparently cancelled for no reason and I wasn't notified. I arrived at the original pick-up location (Utica) and there was no truck so I then had to drive to Poland to get the truck. Very unsatisfactory handling of reservations.

DAVID HICKS 
Rating:
5.0

Customer did not leave a comment.

JUDY WEAKLEY 
Rating:
5.0

These guys are professional and genuinely helpful.

EDGAR STAMPER 
Rating:
3.0

none.

Andrew Topham 
Rating:
3.0

had requested a closer location but everytime we rent from Uhaul we never get the location requested. Did not have blankets we requested and Uhaul was not clean

ROSEMARIE MEYERS 
Rating:
5.0

Customer did not leave a comment.

keith longtin 
Rating:
3.0

Uhauls system was terrible. The person was great.. But I had to fight with uhaul corp

MATTHEW BROWN 
Rating:
4.0

Customer did not leave a comment.

Esther Glynn 
Rating:
3.0

They are good folks and did a good job overall. The unit was dirty but not terrible. I did not appreciate U-Haul requiring me to go to a location that added over 15 miles to my trip. I will likely not use U-Haul again for that reason when there is a rental facility less than 3 miles from my home. The customer service agent said they do not provide this location with equipment as they don't rent much. Really? Why have the site then?

PAUL SLEGAITIS 
Rating:
5.0

Customer did not leave a comment.

JANET HARRIS 
Rating:
3.0

Typical country side facility, but helpful personnel and efficient.

Robert Jones 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS FISCHER 
Rating:
4.0

Customer did not leave a comment.

JOHN MCCAN 
Rating:
4.0

Drop off location was also changed by UHual which was out of my way again, not impressed with UHual. The site was fine and the operator was very personable.

PAUL ROTKIEWICZ 
Rating:
4.0

Very good

TOM HORN 
Rating:
5.0

Customer did not leave a comment.

CAROLYN MITCHELL 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HAMPTON 
Rating:
5.0

Customer did not leave a comment.

EDWARD KILLIAN 
Rating:
4.0

Customer did not leave a comment.

MICHELE CURTIS 
Rating:
3.0

The trailer I had. Was equipped with a bad wheel ( possibly) bent rim. I went by the dealer to have it checked 1 guy came out kicked the wheel and said it was fine. Another guy jacked it up spun the wheel and said the rim is bad but they didn't have a replacement, and said run it. When I picked it up they never checked the lights. They checked the lights on my way out of town. The lights didn't work turns out there is a problem with my truck. I was told to drive it.

Kathy Kimsky 
Rating:
4.0

Staff was courteous and very helpful. Would definitely recommend and use Creekview Automotive in future.

DALE JONES 
Rating:
4.0

Customer did not leave a comment.

BOB DINGMAN 
Rating:
4.0

Customer did not leave a comment.

CINDY TRAVIS 
Rating:
4.0

Customer did not leave a comment.

Michael Chapman 
Rating:
1.0

Trailer was dirty on the inside. The electrical hookup malfunctioned and blinked off and on and the left turn signal didn't work most of the time. My outlet on my Mers B did not fit the trailers wiring, so I had to buy an adaptor. I would expect that the wiring connections should be updated. Also at the time of pickup the person who hooked it up incorrectly hooked up the safety chains. I stopped in Roseland NJ and the nice people there straightened the mess out for me as a courtesies.

David Vogel 
Rating:
5.0

Cruise control on the vehicle

LARRY FLIKE 
Rating:
4.0

Customer did not leave a comment.

TINA LARAMIE 
Rating:
5.0

It would be easier to start and end with a fulll tank of gas rather than try to match what was there at the beginning of the rental.

George Smith 
Rating:
3.0

Customer did not leave a comment.

MARK MATTICE 
Rating:
4.0

billing needs improvement, charged twice and a no drop off fee

JEFFREY DELUCIA 
Rating:
5.0

unrelated...wondering if you have auctions for vehicles you are retiring from service thanks

CATHY OLAH 
Rating:
5.0

Customer did not leave a comment.

DAVID JOHN 
Rating:
5.0

Nothing Mike goes up and above to meet the needs of his customers. He is the best and we have rented from him twice. He has been so professional, helpful and caring both times.

JAMES BAKER 
Rating:
5.0

Creekview made sure that everything was working prior to our departure... The trailer tracked well with my car...

GREG SAVAS 
Rating:
5.0

Customer did not leave a comment.

Michael Cassella 
Rating:
5.0

Nothing.....everything was great.. Mike runs a smooth operation.

DAVID PRYOR 
Rating:
5.0

Creekview is a very clean well maintained place that I would recomend to anyone

CHRIS THRASH 
Rating:
3.0

Customer did not leave a comment.

MICHAEL CHAPMAN 
Rating:
5.0

great service

KELLY WARES 
Rating:
3.0

Customer did not leave a comment.

JIM MISHLER 
Rating:
5.0

U-Haul should include the reservation process in their survey. That was a "0" out of 10. I had a trailer reserved, with reservation number sent, in Rome. A few days before I needed it, they called and told me that they cancelled my reservation and would need to go to Poland...45 minute drive from my house.

ANDREW BEACH 
Rating:
1.0

The guy that I had to work with was an uncaring jerk that could not answer my questions and was 100% unprofessional. I was uncomfortable even leaving the U-Haul facility with the truck I was given before my questions were answered, but I did anyway just to get out of there ASAP.

DEREK PURPURA 
Rating:
4.0

99800384 started out fine but when I confirmed the original order for Ridge Rd., Rochester it was changed to later time and location without calling me. I took a vacation day from work to take care of this move Josh at Ridge road put me down for 10 am when I was planning to be there for 8:30 am and U-haul gave the trailer to someone else. I called customer service and they made it my fault because I book a one way. I need to look at my time as I was to pick up the trailer at Ridge road go to Mohawk NY to pick my car and then drop the trailer in Auburn NY. I talk with a Peggy who was very curt with me on the phone and said she would put me in contact with a regional manager I was disconnected after 15 minutes, I called customer service back got a lady by the name of Casey who also was curt on the phone with me and put me on hold and was disconnected after 12 minutes. I the called customer service again and got Cherrie who I explained what happen and requested that I get a copy of our conversation. She put me on hold and got a Regional manager by the name of Casey @ 518-449-8511 who set up the pick up at Poland NY which went very well. If Peggy and Casey worked for me I would write them up as very poor performance with customers if I could build enough of a case I would fire them. I have told all my friends about this issue with U-Haul.

DAVID TATICH 
Rating:
5.0

Customer did not leave a comment.

TYLER RICE 
Rating:
5.0

Excellent customer service. Friendly, knowldegeable and efficient.

LINDA MICHELS 
Rating:
5.0

Friendly and quick in and out.

Kevin Wagner 
Rating:
3.0

Customer did not leave a comment.

Debra Hiffa 
Rating:
5.0

The entire rental experience was A++. We were provided flexible pick-up times.

DAWN PICCIONE 
Rating:
5.0

Customer did not leave a comment.

NANCY AINSLIE 
Rating:
3.0

Customer did not leave a comment.

BOB DINGMAN 
Rating:
5.0

The guy in charge was efficient, helpful, friendly and good-humored. A pleasure dealing with him. We'd go back just to do business with him!

DAVE ZELIE 
Rating:
3.0

Customer did not leave a comment.

SCOTT PUGH 
Rating:
5.0

Very refreshing after our experience at Lukoil.

Edward Morris 
Rating:
3.0

Customer did not leave a comment.

DAN KIESOW 
Rating:
5.0

Nothing on this end but I just received a bill for an extra day on the receiving end that I was told they would give me. I will take care of this tomorrow. Very disapointed since someone didn't change it in the computer when they gave it to me and now I have to try to get my money back. This is the second rental in two months so I am not happy with this.

JULIEANN GULVIN 
Rating:
4.0

The equipment is turn to right side and they didn't tell me to do the tail light ,so i got ticket.

AUNG KHAING 
Rating:
5.0

Customer did not leave a comment.

CHRIS HANNAN 
Rating:
4.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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