El cliente no dejó un comentario.Benjamin W.
Customer Reviews for Creekside Automotive
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Super-friendly customer service!Debra L S.
All is well.pamela W.
El cliente no dejó un comentario.tammy W.
I was told on the phone I would be getting 1600 miles with the rental. At the time of return I was only given 750. I returned the vehicle 2 days early and was credited for that. The difference in miles I was supposed to get free made my bill more than the original agreement. I am not Ok with being lied to by UHaul.Brent H.
El cliente no dejó un comentario.Denise T.
Refund the time if the truck is returned prior to estimated return date. pro rate the difference from 7-9 instead of 7-12amJosh W.
El cliente no dejó un comentario.Pat C.
El cliente no dejó un comentario.PAMELA RENE M.
Returning my rented trailer at this location was easy and fast. They unlatched my trailer and had me on my way in no time.william P.
Overall experience unsatisfactory!MATTHEW V.
Nothing. Everything was excellentDani R.
El cliente no dejó un comentario.heath B.
El cliente no dejó un comentario.CARL J.
Ted, the owner was very nice and helpful.Robert A.
All went very wellPamela L.
Wasn't sure how to process a company move. We waited a good hour before we got Our equipmentDominic M.
El cliente no dejó un comentario.Emanuel G.
i ordered pads and they were out, they did call me however and let me know. i arrived to pick up my truck with the mobile check in and could not open the lock on the truck to get the keys. after screwing around with it for twenty minutes i called for help. long story short the password for the lock was WRONG and once they figured it out i was able to get it open. put me 30 minutes late and a lot of frustration. i ordered one got to my location i realized they gave me two appliance dollies which was not what i ordered should have had one and a dolly for boxes, once again fail!Mark A.
Employee was very friendly.devin G.
El cliente no dejó un comentario.donald G.
El cliente no dejó un comentario.Thomas S.
The trailer got a flat causing me 2hr delaymo T.
I was charged for a utility dolly and pads but never received them upon pick up. I was aware I wouldn't be getting Them as someone called to tell me prior to pick up but yet I was still charged for them. No response to my email or calls regarding a refund.Ludy H.
El cliente no dejó un comentario.Stephanie S.
El cliente no dejó un comentario.SUZANNE R.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.Jesse B.
Very pleased with Creekside Automotive allowing me to drop off the trailer when the assigned dealer JC Kwick Mart refused to let me drop it off as nobody was there to check it in. I had called letting them know I was coming when I arrived they said I need to come back later. I would not recommend JC Kwik Mart to anyoneJohn H.
On line pickup was a mess. I was supposed to pick it up at 6:30. I wasn't able to get the truck until about 8. The lady on the phone was super nice and made it right. But I was on hold for over 30 minutes.Robert C.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Werner S.
Vehicle was very rough!Karen S.
El cliente no dejó un comentario.Ronald B.
This place was so small I had a hard time returning my 26' moving truck. There was no place to park and the only access to the back of the location was down a small narrow alley that took two people to help guide me through due to the buildings on both sides. I would not recommend this location be viable for after hours drop offs, especially for large trucks.Eric W.
Not just this places fault. U hual called me and canceled my reservation an hour and a half before I was to pick it up. I was comming in from out of state and it totally screwed me. I was on a tight schedule to get my belongings from my storage and had to get a U hual 40 miles away. Which cause a 2 to 3 hr delay and only had 1 hr to get my stuff from storage which I should have had 4 hrs. I reserved a month and a half ago and confirmed the day before. It was a mess that cost me alot more than the 50 dollar credit given. Extra fuel and an extra day added to my move that i didnt have. Worst experience moving ever. And to top it off the U hual had damage that wasn't pictured and would not let me take a new photo in the app.William C.
I called the employee and said I was running a few minutes late he stayed and checked in my rental, Thank you very much it was a long day!MAX S.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.charles W.
El cliente no dejó un comentario.diane K.
El cliente no dejó un comentario.Donald T.
Actually give them a clean truck. And implement less vendors. They tend to be rude, unprofessional, and unhelpful. I doubt I will ever use uhaul again due to my multiple bad experiences with you all.Joshua D.
The man who helped me was really polite and was kind enough to tell me more about how to operate the U-Haul since it was my first time.Michelle W.
Always a pleasure to rent from this location!JESSE F.
El cliente no dejó un comentario.cody M.
El cliente no dejó un comentario.robert S.
El cliente no dejó un comentario.rhonda T.
I was over charged and no one will answer any of my calls at your office, I wait on hold for an hour! The personless check in is a nightmare and had me at the uhaul pick up location for over an hour. Your app would not let me check my vehicle in online and when I called, no one could answer! Will never ever use again and let all my friends and family know the billing is a scam and technology is too poor to use the app!Emily M.
Perfect thanks !pamela S.
Have more Inventory Available for this Location. No Car Hauler Trailers so instead had to Rent Car Dolly.eddie M.
The man was very helpful and kind. He understood my situation and call uhaul customer service to help resolve my problem.Stephen S.
I have rented and drop items off many times at this location he's a great guy and runs a great business.Joseph C.
El cliente no dejó un comentario.Richard T.
Conveniently located made for an easy drop off.Paul M.
El cliente no dejó un comentario.George F.
Your call center leaves a lot to be desired. I originally called at 12:15 pm because there was no one at the location that I was sent to. When the attendant showed up, he said there was no rentals there. He sent me to 1712 Ft. Worth Rd. I called again at12:45, and was told there wasn't going to be anyone there until Jan. 3rd. At which point he then located the proprietor at the N. Main St. Location. On a 12pm appointment, I finally was able to rent the truck at 1:30 PM. All of this for a rental that took less than 3 hours to complete.Robert F.
good location. staff was great. The business was small and difficult to get customer cars into, but that was not a huge issue. Fast and friendly service more than made up for lack of parking.benerval G.
Very nice and great rates....debra O.
El cliente no dejó un comentario.William L.
El cliente no dejó un comentario.JAN W.
El cliente no dejó un comentario.Michael B.
Pick up process was ridiculously hard, app wouldn't allow us to log in etc. equipment ordered wasn't in truckRobert C.
El cliente no dejó un comentario.angela T.
Great job !!Trudy G.
El cliente no dejó un comentario.Steven C.
Tires were low and little tread on tires. One tire was bald by the end of our move. Gentleman helping us was pleasant enough but it was apparent there was little maintenance done on equipment.Robin C.
Ted was very friendly and I enjoyed chatting with him during the process. I'll be back for all my uhaul rentalslawrence C.
Started off wrong reservation sent confirmation went to pick up no truck available, rerouted to another location out of way wasted good time and milage. The truck provided was very dirty and it was so loud while driving it gave me a headache. Not pleased at all.Victoria L.
El cliente no dejó un comentario.Geraldine W.
El cliente no dejó un comentario.Montgomery N.
Nice guyedgar G.
El cliente no dejó un comentario.Julie D.
First trailer had low/flat tires. Gave another one but didn't change or send me updated info by email until the next day when I called.Paul S.
Due to being closed we had to just drop off the trailer And phone the 800no to notify themanthony P.
El cliente no dejó un comentario.lisa P.
Dropped car off on 4 July as requested by uhaul team. Place was empty they didn't check my vehicle until the eighth and now two months later they've sent me a bill for additional days and some other coverage $211. But I have emails from the main office at U-Haul saying they were no additional charges I have 13 email messages on this subject because that's how long it's taken me to clarify why my truck was not checked in in July It is now September 3 and I was given a new billEric Peipelman a N.
El cliente no dejó un comentario.William F.
El cliente no dejó un comentario.Kate R.
El cliente no dejó un comentario.michael C.
El cliente no dejó un comentario.deborah R.
Great ServiceAntron W.
Owner was extremely helpful and professional. Very pleasant to work with. Showed genuine concern for safety to pull a trailer across 2 states. Highly recommend.Carla V.
Vehicle was not clean but we took after hours so we dealt with it.Lisa M.
El cliente no dejó un comentario.BRIAN H.
I wasnt told I had to return with the contract when I returned truck so I didnt have it and you had no direction where to put truck so we left in right at entrance. I apologise for that and will continie to use U-HaulManuel M.
El cliente no dejó un comentario.AMIRA A.
El cliente no dejó un comentario.larry B.
I tried to use the smart phone app yet it didn't work, if I had tried to pick up the truck outside of the shop hours, I would have been sunk. There was no info on the lock code.Amy G.
El cliente no dejó un comentario.Teresa D.
El cliente no dejó un comentario.Kenneth K.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Mark W.
Thanks for the quick courteous service!William F.
Thanks great experience with this location.rena J.
Trailer this rented from here was the absolute worse. Found trailer light wires cut. Two lights out, short when break and blinkers were used, horrible wobble and fish tale. Worse trailer I have ever hauled using uhaul. Cop was understanding and let me go in warning but almost got a ticket from the trailer lights, after it was supposedly good to go...Marcos S.
Very small location so no room to park.Grace T.
El cliente no dejó un comentario.Raymond E.
Very good experience all around. ThanksRonald B.
El cliente no dejó un comentario.Michelle R.
El cliente no dejó un comentario.Paul F.