Creekmur Car Care Center was closed when I arrived (5:45pm). Called the next morning, person on the phone was very helpfull!Douglas N.
Customer Reviews for Creekmur Car Care Center
(U-Haul Neighborhood Dealer)
Decatur, IL 62521
Services at this Location:
- Mon–Fri8 am–5:30 pm
- Saturday8 am–1 pm
- Sunday8 am–12 pm
Special Operating Hours
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/31/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best place in Decatur, IL to rent a U Haul!Jacoby F.
Great customer service. I would highly recommend this location for all of your Uhaul and automotive needs.Jacoby W.
The location and the on-site staff was great. However, given how badly UHaul messed up my reservation and had complete disregard for my time, I will never use UHaul for anything again.Corey K.
Customer did not leave a comment.Eumbo K.
Customer did not leave a comment.Jacoby W.
we ordered this a month in advance from sullivan il. they told her they had none for her. She checked arthur, il. too none there she had to drive to decatur, il. to pick up u haul about a 30 min drive. So disappointed in your company why did this happen.Deanna E.
The windshield on the truck had a horrible rock chip... Needs fixed badly.Tim M.
Got me prepared to travel and demo stages the equipment usage. The owner was a very helpful person.Paul M.
SERVICE YOUR TRUCKSbenjamin K.
Customer did not leave a comment.DON S.
Customer did not leave a comment.Joel W.
Creekmur Car Care Center representative was very helpful, and kind and he also explained how to use the truck. A+eugene P.
Alerted owner trailer lights on right side not operational. He was not able to service, due to it was district managers job to service. No other dollies were available to use or pick up, so i went to walmart and purchased a portable light system to be legal with dolly at a cost of 55.00. I would like to be refunded this price due to your trailer not being functional or another functional product available at the time of use.James M.
John was very helpful. Came in on a Sunday to get me going. Helped me get it all hooked up and do the safety check.Eric B.
John was very personable.Eric B.
Customer did not leave a comment.Sydney H.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.micah S.
Customer did not leave a comment.Lara C.
Customer did not leave a comment.Brittany S.
Excellent experience.KEN T.
Customer did not leave a comment.greg M.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.Travis S.
Customer did not leave a comment.pat P.
Customer did not leave a comment.HUGH R.
Customer did not leave a comment.Angela J.
Fuel tank was at 3/8 when we picked it up and 3/8 when dropped it off. We took pictures when we picked it up and when we dropped it off to ensure we had it refilled to the same level as when we picked it up. We were charged for 4 gallons of gas at a rate of $4.75 a gallon - they stated we returned it with 1/4 tank. I wouldn't suggest using this location for your U-Haul needs. The $20.90 isn't a lot of money, but they will take advantage of you - especially if you are using them for after hours drop off.DANIEL C.
SUPER FRIENDLY SERVICEBILL H.
I use this location every time as well because the gentleman that runs the store is a genuinely helpful person.DAVID B.
EASY TO RENT FROM THIS LOCATION.. WILL DO IT AGAIN.JEFF C.
great place to rent fromCOREYON B.
Customer did not leave a comment.paul F.
Great customer service!Martin T.
I only go to this businessMichelle S.
KUDDOS TO JOHN AND his Staff. They do an outstanding Job!Julia H.
Great people to do business with.Tom A.
Customer did not leave a comment.DALE C.
Customer did not leave a comment.Kevin J.
I would recommend that the Corporation add clearance lights to the fenders on the dollies. Hard to see them at night.Robert C.
Customer did not leave a comment.ashley T.
Customer service was excellent. Very helpful. 5 stars. Would recommend and use service again!DENNIS D.
I had talked with this location the day before pickup over the phone. I expressed to them that in my previous rentals with U-haul, that the vehicles were unclean/messy/smelled. I asked that they double check the equipment to be clean. The rep said she would ensure the truck was clean. When I picked-up the equipment, the interior storage of the truck was full of mud, the cab of the truck was filthy, dirt/debris on the floor, and there was still coins from the previous renter which sat in a pile of something sticky that ran down the center console. With COVID going on right now, this was unacceptable. The equipment was not cleaned at all between uses. This is dangerous in a time like this!Zachary L.
Customer did not leave a comment.STACY K.
Great service! Close to home.MARIA D.
The actual vehicle was the most uncomfortable thing I've ever experienced.David B.
Customer did not leave a comment.David G.
John Creekmur is the best when it comes to customer service and making sure his clients needs are taken care of. Best in townLee L.
Customer did not leave a comment.AMY Z.
Customer did not leave a comment.Scott W.
Customer did not leave a comment.brandy S.
Customer did not leave a comment.Lisa E.
Customer did not leave a comment.Carol B.
John was AWESOME! He called me 3x to be sure that I knew my pick up location had changed. Very professional, very pleasant and personable and quick to be sure I was getting what I needed. If I have to rent again you can be sure this will be the place I come to. Thank you John!sheryl K.
I wish I did not have to drive so far to pick up the trailer. It's hard to believe there isn't one in a town the size of Springfield il.Robert H.
Uhaul sucks and is garbage will never use this company again.anthony M.
Customer did not leave a comment.WILLIAM J. G.
So nice to have U-Haul dealer on East side of Decatur. Creekmur is a class act!STEVE R.
JOHN & HIS CREW DO AN OUTSTANDING JOB, DON'T LET THEM LEAVE THE NETWORK, WE RENT FROM CREEKMUR RATHER THAN THE K-MART CENTER.REBECCA L.
Customer did not leave a comment.David B.
Nothing they are doing great. Just keep doing what you're doing. Thank youcindy H.
Make sure you check the inside of the truck....a previous user left a utility truck in the back and it wasn't noticed until we got home. Fortunately, we were able to take it to a local UHAUL dealer to return it as we didn't need it or have room to transport it. The person we worked with was very helpful.James R.
Customer did not leave a comment.Scott H.
The person was very helpful and nice. Thanks!Rayna K.
Customer did not leave a comment.JOHN B.
All good...dependable renter.Michael A.
HAPPY TO HAVE CREEKMUR U-HAUL IN THE NEIGHBORHOOD - BRIANBRIAN M.
Customer did not leave a comment.LINDA F.
Customer did not leave a comment.ALAN D.
Mr John is friendly and a wonderful U-Haul location. Hope he remains with U-haul. We have used Creekmur several times. Very convenient!GREG M.
Extra high quality service. Location staff called to advise of drop off hours day ahead. Very helpful and pleasant staff.Matt D.
Very smooth going in device at pick up and dropping offCindy J.
Customer service and courtesy was outstanding.Doug R.
Give John a raise!william S.
Check the vehicle doors for ice especially after a snow. The lift gate was hard to open after cold and icy conditions.CARL W.
Customer did not leave a comment.ANDY B.
Customer did not leave a comment.TASIA C.
Readily available drop boxEric R.
Customer did not leave a comment.CARL W.
John was great to work with. They had it ready to go and were very helpful and friendly. Totally worth the money to keep your items all together and from getting wet!MICHELLE E.
Very easy to work with and very fair pricing.STEVE H.
I had an unfortunate situation of having creamated remains left in my vehicle from the previous renter..it was all handled as well as to be expected but i felt awful for the people before me and their loved one and also uncomfortable with having to deal with that stress and responsibility.DEVON B.
Customer did not leave a comment.Ron C.
John at Creekmur was excellent and very helpful. I had a hitch issue and he called the store in Decatur and had it set up for me to go pick up what I needed. The distribution store in Decatur was TERRIBLE. The woman who manages that store is rude, did not help, claimed she didn't know what I was talking about, no one had called, I asked what I needed and her response was "I can't tell you what to buy". I then had to call John back, he helped me over the phone with what I needed. The woman at the store was very very rude and if that was the first place I had gone I would never ever recommend Uhaul to anyone. John at Creekmur is exactly the type of people you want representing Uhaul.Marilyn D.
Customer did not leave a comment.RICHARD W.
Customer did not leave a comment.TAMME K.
Owner was accommodating and concerned when it appeared the truck might not be returned by the time I needed it. He called the people using the truck and they returned the truck for me to use!Elizabeth R.
Very good experienceBob M.
Service was great and staff were very helpful. One issue on the drive with the tie-down straps for car transport - one set of straps failed. Luckily the other set held well throughout the trip. A more careful inspection by the staff here could have corrected this situation.LAURIE G.
Customer did not leave a comment.MYR W.
Customer did not leave a comment.SHARON S.
Very helpfull and a good experience.DAVE D.
I have rented from here before everything was ready when picked upjames C.
Great experience.KEITH R.
Customer did not leave a comment.AMANDA G.
Customer did not leave a comment.Kathleen A.
Ratchet straps did not function without trouble. Definitely need attention.Mike L.
Customer did not leave a comment.RUSSELL F.
Customer did not leave a comment.ROGER L.