Comentarios de los clientes para Coveys Happy Mini Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Coveys Happy Mini Storage

Clasificación general:

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William F.
Clasificación:

The first trailor had a rear light knocked in and they were quick to identify another for my use - I appreciated it. They also were very helpful in identifying dents and dings that were not in the first set of pictures. The app to upload new pics was user friendly. I would use them again

RYAN C.
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Excellent customer service, I would definitely use them again.

Thelma D.
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Nothing at all.

veronica H.
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Trailer was clean but it swept out of all the dirt. I had to sweep dirt out, but there wasn't any trash or anything if that nature in cargo trailer but it did have quiet a bit of dirt inside.

Alberto F.
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My family enjoys this location. The people are always friendly & quick to get us in & out to start our work! Thank you!.

Kevin N.
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Great customer service. Very helpful staff!

James B.
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El cliente no dejó un comentario.

Kathryn G.
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We paid for a furniture dolly and did not get one.

Luis M.
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Really good customer service provided by Coveys Happy Mini Storage. They made sure all connections from the trailer to my vehicle were working adequately.

raymond G.
Clasificación:

Make America Great Again.

CHERYL J.
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El cliente no dejó un comentario.

vida F.
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Cargo van was fine except the back was filthy!!! I am a catering and had to clean out the van before loading my supplies. Otherwise everything else was fine. I will be coming back often hope I can get cargo van booked.

Colby M.
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El cliente no dejó un comentario.

Ida P.
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El cliente no dejó un comentario.

Colby M.
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El cliente no dejó un comentario.

Justin C.
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Fire who ever is in charge of this location! They gave me the wrong vehicle when I checked in online... they were not at the location during normal business hours when I tried to turn it in in person because the system would let me turn it in online and then they took 3 days to check the vehicle back in and charged me for it even though I called and took pictures and notified them I had turned it in!

Karen H.
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El cliente no dejó un comentario.

Gilbert G.
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Personnel was very helpful and friendly I definitely will use this place

Colby M.
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El cliente no dejó un comentario.

kelvin R.
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Owners assistance was overwhelmingly helpful.

Gabe E.
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El cliente no dejó un comentario.

Teri W.
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El cliente no dejó un comentario.

Nancy H.
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El cliente no dejó un comentario.

Shane S.
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El cliente no dejó un comentario.

Reynaldo H.
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El cliente no dejó un comentario.

LEMONT G.
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El cliente no dejó un comentario.

Mattew P.
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Awesome job by the owners at this location. Very helpful and accommodating. Highly recommend!!

Willim S.
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El cliente no dejó un comentario.

William H.
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The folks at Coveys were the nicest people! Will use them again when the need arises!!

Anthony M.
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Ensure the vehicle is cleaned before being rented to next customer.

John W.
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El cliente no dejó un comentario.

Brittany W.
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El cliente no dejó un comentario.

Kendra P.
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El cliente no dejó un comentario.

Joe K.
Clasificación:

Although the website stated this location was open until 6pm, the office was closed when I arrived at 3pm. I had to assume it was okay to leave the trailer outside the gate, since i did not have access.

Shermane C.
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El cliente no dejó un comentario.

Hsin P.
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Ensure the app is user friendly. I had so many issue trying to sign in to pickup/drop off van. No Instructions letting you know where to look for in the van for miles used. And drop off sight needs more lights it's was too dark.

Sherwin W.
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El cliente no dejó un comentario.

Milton L.
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El cliente no dejó un comentario.

Rodrigo B.
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Everything was smooth and easy from renting to returning. Thanks!!!

Chad B.
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Per our contract we were supposed to return the truck to a different facility. Highland facility located at 403 Main Street in Schertz. The attendant told us he couldn't take our truck because they were at capacity. The attendant decided to “make a phone call” for 30mins with his back to us only to tell us to “take it down the road, they might have space” in a dismissive tone. The facility we took it to was closed but they did answer the phone and were very accommodating in letting us drop it off in the after hours box.

Herb S.
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El cliente no dejó un comentario.

Milton L.
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El cliente no dejó un comentario.

Ray S.
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Blankets were crumpled in a pile. Lady that works there is very friendly. Had billing miscommunications but after a couple attempts it was all handled fine.

Robert H.
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El cliente no dejó un comentario.

JOSE B.
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Make sure the personnel check in your equipment when you return it. I was contacted by Uhaul 2 days after I returned the trailer because they thought I hadn't returned the equipment!

Brad M.
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El cliente no dejó un comentario.

Skylar B.
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El cliente no dejó un comentario.

Doug G.
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Truck was out of windshield washer fluid and the cab could have been cleaned better from previous renter. There were crumbs and sticky spots on the passenger side dash and door.

David V.
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El cliente no dejó un comentario.

Stephanie G.
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Nothing. CSR was awesome.

Brian S.
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El cliente no dejó un comentario.

Patrick B.
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El cliente no dejó un comentario.

David S.
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El cliente no dejó un comentario.

JEFFREY M.
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They did everything right, picking it up was a breeze.

william B.
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El cliente no dejó un comentario.

Darren S.
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El cliente no dejó un comentario.

Adrian G.
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El cliente no dejó un comentario.

Patrick H.
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El cliente no dejó un comentario.

Robert T.
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El cliente no dejó un comentario.

Larry H.
Clasificación:

User friendly Facilty

Scott H.
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Continue your excellent customer service:-)

Jim K.
Clasificación:

I dropped off my trailer at the arranged drop-off location within the alotted time. The store was closed, so I called the 1-800 number to check in. The girl on the phone was a complete idiot. She kept telling me I never picked up the trailer, so my reservation had been canceled. Yet, she could SEE my reservation and confirmation number. She put me on hold for 30 minutes and then told me I would have to return the trailer to the pick-up location. Not happening. It was a one-way rental, it was 8pm and I was 200 miles away. Eventually, after putting me on hold again, she spoke with a manager and agreed to "LET ME" leave the trailer where I was supposed to leave it. I called the person working at the drop-off location the next morning to confirm the drop-off. Now, for the last 3 days, I've continued to receive emails and text messages asking when I would be returning the trailer. I have spoken to people on the phone. I've answered the txt message. I've done ALL I can do to explain that the trailer was picked up ON TIME at the agreed location and dropped off ON TIME at the agreed location. I have NEVER been so frustrated with U-Haul in my life!!!

Lee M.
Clasificación:

After hours drop off was easy

Cindy K.
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El cliente no dejó un comentario.

Paula K.
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El cliente no dejó un comentario.

Armando D.
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El cliente no dejó un comentario.

RANDY R.
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Fast check in and out. Friendly service

Milton L.
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El cliente no dejó un comentario.

Carla S.
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El cliente no dejó un comentario.

Michael R.
Clasificación:

I was allotted 4 days on my one way trailer rental. I had the trailer for 3 days, but was charged an additional day? When I asked the employee why she charged my card $22 she told me to call 1-800-GO-UHAUL...thanks but not thanks.

Michael C.
Clasificación:

They said the trailer was good to go and get home and the tail light was out, and the guy tells us he checked and they are good, well don't trust their word. We called and the system says to go on line to report, finally call back and get through and they can't use the location tracker and the computer was down. Finally they send someone out to fix and they end up replacing the whole light. Needless to say we had a late start to our trip and put us behind and took away from our time we had to spent with family for our daughter wedding. We are a military family and we was trying to get our sons motorcycle to him.

Aaron M.
Clasificación:

After hearing my issues with my U-HAUL experience, they confirmed that my truck shouldn't have been rented out and the vehicle hauler trailer was unusable in the condition that it was given to me. I agreed and since time wasn't a luxury that I had to work with, I had to improvise. This location was friendly and accommodating and didn't find a reason to charge me for anything extra.

DALE R.
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El cliente no dejó un comentario.

alexanda S.
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El cliente no dejó un comentario.

RODRIGO M.
Clasificación:

El cliente no dejó un comentario.

Jeremiah N.
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El cliente no dejó un comentario.

Ronnie H.
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El cliente no dejó un comentario.

Robert C.
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Outstanding service and equipment is always ready

Robert T.
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El cliente no dejó un comentario.

R. K.
Clasificación:

Excellent customer service!

BILL R.
Clasificación:

El cliente no dejó un comentario.

Jasson C.
Clasificación:

Online app needs work. Not user friendly. Very disappointed in service with uhaul. I had scheduled a truck for p/u on weds for sun to get to my job in Austin.. But was given the wrong truck for were I wanted to go. I was then told tht the new truck is at another location and is only accessible through the online app. This will also be difficult to complete seeing is how I just paid uber to drop me off at your location..now I have to call/pay for uber AGAIN to get to your other location.!! Very disappointed with service.

GERARDO R.
Clasificación:

El cliente no dejó un comentario.

Sterling B.
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El cliente no dejó un comentario.

JEAN A.
Clasificación:

The staff was more than helpful!

DAN C.
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El cliente no dejó un comentario.

Robert B.
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Tried to explain that the mileage on the contract was wrong but it wasn't changed and then I put gas in the truck but the fuel gauge didn't move so I still got charged extra for gas.

Reginald Wayne M.
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El cliente no dejó un comentario.

Robert C.
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El cliente no dejó un comentario.

James A.
Clasificación:

Very easy process to rent

Nelson C.
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Experience was excellent

Laura I.
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El cliente no dejó un comentario.

Ralph C.
Clasificación:

Great service

Luther F.
Clasificación:

Customer service reps were very nice and inviting. You will need to call or walk up to the office to get entry into facility as it is a storage facility. Drop off was with other equipment away from the office and no supervision or inspection of equipment at drop off. Will drop off at again.

Jody C.
Clasificación:

The woman who helped us was terrific

Waddell J.
Clasificación:

Very nice, courteous, and professional.

Richard C.
Clasificación:

El cliente no dejó un comentario.

ANDREW E.
Clasificación:

Reserved a trailer w/a ramp at the Main St. location. Upon arrival, the rep said it had been reserved for someone else because we did not mention the ramp. She seemed a little frantic, so maybe there was a miscommunication. After paying for the wrong trailer, she canceled our arrangement and suggested we go to another location. This came as a surprise because we were going to make it work as we were low on time. But, since she canceled it we had no choice but to travel to the other location where she assured us had what we needed. Upon arrival, we found that the trailer reserved for us was the same trailer with no ramp. Since we had no other option, we tried moving the item and was unsuccessful because of the trailer without a ramp. The rep at the location on Main St in Schertz seemed annoyed and rude. Next time I'll tie a carpet to my truck and drag my piano home.

Arturo G.
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El cliente no dejó un comentario.

Frank O.
Clasificación:

El cliente no dejó un comentario.

BRENDA J. | Overall Experience |
Clasificación:

Thanks for all your considerations. Great facility to store my belongings.

Frank C. | Overall Experience |
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I liked that the owners live on the premises and it was entirely fenced in. The owners were really nice as well.

COURTNEY F. | Overall Experience |
Clasificación:

The owner of the facility was extremely helpful, friendly and personable. Would recommend

MELINDA R. | First Impressions |
Clasificación:

Very easy and quick.

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