Customer Reviews for Courtesy Inn & Suites
(U-Haul Neighborhood Dealer)

928 reviews

10574 S Fortuna Rd   Yuma, AZ 85367

(928) 271-5172

Office Hours

  • Mon-Sun: 24 hours
Special Operating Hours
  • 3/29/2024: 9:00 am - 5:00 pm
  • 3/30/2024: 9:00 am - 3:00 pm
  • 3/31/2024: Closed
  • 4/1/2024: 10:00 am - 5:00 pm
  • 4/2/2024: 9:00 am - 5:00 pm
  • 4/3/2024: 9:00 am - 5:00 pm
  • 4/4/2024: 9:00 am - 5:00 pm
  • 4/5/2024: 9:00 am - 6:00 pm

Show All Hours

Services at this Location:

Contact Us

(928) 271-5172

10574 S Fortuna Rd
Yuma, AZ 85367

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours
Special Operating Hours
  • 3/29/2024: 9:00 am - 5:00 pm
  • 3/30/2024: 9:00 am - 3:00 pm
  • 3/31/2024: Closed
  • 4/1/2024: 10:00 am - 5:00 pm
  • 4/2/2024: 9:00 am - 5:00 pm
  • 4/3/2024: 9:00 am - 5:00 pm
  • 4/4/2024: 9:00 am - 5:00 pm
  • 4/5/2024: 9:00 am - 6:00 pm

Show All Hours

  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Easy to work with even when the other customer was late returning the trailer

DAVE RODGERS 
Rating:
5.0

Customer did not leave a comment.

Lorraine Vernon 
Rating:
4.0

Three of the four tires were bald or near bald with very little tread on all 4. One tire had the cords showing. The trailer got the job done, but I was a little leery of the tires.

Steven Robinson 
Rating:
5.0

Customer did not leave a comment.

Mike Wallace 
Rating:
4.0

Customer did not leave a comment.

Thomas Sumrow 
Rating:
5.0

Yes was good 👍

Bruce Eubanks 
Rating:
5.0

Customer did not leave a comment.

Joseph Ombrello 
Rating:
5.0

Fast easy check out

Jo Goodson-Prince 
Rating:
1.0

I reserved a pickup time for 8:30 am and it was changed to 9:00 am, no one notified me of the change. Courtesy Inn did not have their hours posted. Supposedly they open at 9:00 am, but the employee was late.

Douglas Lappe 
Rating:
5.0

Great service

Linda Swisher 
Rating:
4.0

Customer did not leave a comment.

Catherine L Marshall 
Rating:
4.0

Customer did not leave a comment.

Edward Diekman 
Rating:
4.0

Manny took exceptional care of my transaction. He was taking care of & answering questions for another customer. I had to wait longer than I liked but he provided me with the same attention to detail when it was my turn, answered all questions & was very kind.

Cheryl Warren 
Rating:
5.0

Customer did not leave a comment.

Robert Trenschel 
Rating:
5.0

professional staff. In and out in under 5 minutes

Ernesto Roberto 
Rating:
5.0

No waiting good service

THOMAS GOULET 
Rating:
5.0

Customer did not leave a comment.

Wilton Kathleen Radford 
Rating:
5.0

Customer did not leave a comment.

Samuel Humer 
Rating:
5.0

Customer did not leave a comment.

Michael Clemens 
Rating:
5.0

Customer did not leave a comment.

Steven Robinson 
Rating:
5.0

Customer did not leave a comment.

KWR CONSTRUCTION 
Rating:
3.0

Customer did not leave a comment.

JUAN GUZMAN 
Rating:
5.0

Services Services always

Raymond Chrisman 
Rating:
5.0

Customer did not leave a comment.

Michael Clemens 
Rating:
5.0

Customer did not leave a comment.

Lucio Melchor 
Rating:
5.0

Customer did not leave a comment.

Terry Henry 
Rating:
5.0

The lady at the facility was very helpful and explained everything and hooked it up for us. Very competent.

April Penera 
Rating:
3.0

Customer did not leave a comment.

Sharon Needham 
Rating:
5.0

Customer did not leave a comment.

Steven Robinson 
Rating:
3.0

Inside of truck was dirty with sunflower seeds and crackers

Pat Gracey 
Rating:
5.0

Customer did not leave a comment.

Leo Cabrera 
Rating:
5.0

Drop off was so quick and simple and all done by phone!

ALOFA AUELUA 
Rating:
5.0

Customer did not leave a comment.

Raynald Ching 
Rating:
4.0

All handled in a timely manner!

Charles Elias 
Rating:
4.0

Customer did not leave a comment.

Maria Lara 
Rating:
5.0

Hydraulic breaks started smoking and locked up. U haul had to be replaced and reloaded about about halfway through the trip. I will say that we were treated very well. They hired movers to transfer from one U haul to the other and put us up in a very nice motel. Also, said they would pay for dinner and breakfast the next day. We lost one day of traveling . Other than that no problems. Pat Pedrick

Patricia Pedrick 
Rating:
4.0

Have designated parking spaced for customers.

TARA BRADY 
Rating:
5.0

Customer did not leave a comment.

Brian Plesich 
Rating:
5.0

Very nice person easy to work with

William Ferguson 
Rating:
5.0

Nothing

Michael Clemens 
Rating:
4.0

Improve communication from corporate to the dealer.

David Vosler 
Rating:
3.0

Customer did not leave a comment.

Janice Buchmann 
Rating:
5.0

Very Friendly .. Always a Good experience with Them. It's my 4th time going there 😊😊

Bianca Flores 
Rating:
3.0

I dropped uhaul off after hours so did a self drop off.

Chris Smith 
Rating:
5.0

The gentleman went up beyond being helpful. He got a 11 on a scale of 10.

Larry Lizotte 
Rating:
2.0

When I arrived I was ignored. Then after about 5 minutes I was asked what are you here for. I replied I have a reservation for a trailer. I gave the lady at the counter my name and a man went out with my son to hook up the trailer. my son was hooked up and ready to go. And I was left standing at the counter. She then went outside to re-park a vehicle and ignored me. There was no other customers and It still took me over 30 minutes to pick up a trailer with a reservation. When I returned the trailer no one even bothered to came out and assist me with parking it or unhooking it

Leonard Buckmaster 
Rating:
5.0

It was a great experience

Darnell Hodges 
Rating:
3.0

I was only in the uhaul or 5 min and went 1 mile before getting a call that I didn’t need it. Employee stated he couldn’t refund the cost or even give a discount! Total rip off and will not recommend uhaul at all as it started it’s a company thing and he had no control. Total BS & bad customer experience

Tracy Bebout 
Rating:
5.0

Customer did not leave a comment.

Gary Gertsen 
Rating:
5.0

Customer did not leave a comment.

Tammy Hurtt 
Rating:
5.0

Great customer service. Fast and easy transaction. Highly recommend.

Zachariah Wile 
Rating:
5.0

Nothing. Great service. Thanks.

Roberto Barajas 
Rating:
5.0

Customer did not leave a comment.

Douglas Norton 
Rating:
5.0

Couldn't get the key out when I got to my destination and I told the man when I returned this Van the same day

THOMAS PUMA 
Rating:
5.0

Quick and easy rental!

Tiffany Ekstrom 
Rating:
5.0

Needed A FENDER rep[aced he said the UHAUL guy had to order he was out but other then that itwork well.

Raymond Chrisman 
Rating:
4.0

Customer did not leave a comment.

Steven Selheim 
Rating:
2.0

Customer did not leave a comment.

Manuel Manuel Lopez 
Rating:
5.0

The woman who help me was fantastic. Regardless if it was just renting a Uhaul, she was great. Friendly, informative and qiuck.

KAREN GILG 
Rating:
5.0

Uhaul staff was very helpful and enabled me to expeditiously obtain a truck.

Benjamin VanWingerden 
Rating:
5.0

Nothing. Excellent location. I have rented with them before and it was a great experience.

David Johnston 
Rating:
5.0

I am all good if no one can ride my bike back home, I will rent same trailer again. friendly people n services

Jess van 
Rating:
4.0

Customer did not leave a comment.

Brian Basarowich 
Rating:
5.0

When a truck is taken out, the receipt should not be made UNTIL the truck is picked up. The Mgr gave us 1 extra day because he wanted us to take a 20ft truck rather than a 15ft truck, since we were doing a 1-way rental. So we took the truck 1 day earlier than wanted. The return location, insisted that we owed $$ for the extra day& that location charged my card & reprinted the receipt, deleting the comment that the truck was due by 7pm .

CHARLES LANGTON 
Rating:
5.0

Customer did not leave a comment.

Danny Nunley 
Rating:
5.0

No problems on move with uhaul.

ANGIE LYNN LIDDELL 
Rating:
5.0

Customer did not leave a comment.

Dagoberto Jimenez 
Rating:
5.0

Customer did not leave a comment.

William Vessey 
Rating:
4.0

Customer did not leave a comment.

Ed Hackenbruch 
Rating:
5.0

Customer did not leave a comment.

Gary Hadley 
Rating:
5.0

Customer did not leave a comment.

Ed Hackenbruch 
Rating:
3.0

Customer did not leave a comment.

GARY MARQUEZ 
Rating:
5.0

Customer did not leave a comment.

BRENDA FRANCO 
Rating:
3.0

Customer did not leave a comment.

KATHERYN WAITE 
Rating:
4.0

Customer did not leave a comment.

Tamera Bell 
Rating:
5.0

Customer did not leave a comment.

JORGE OLAJE 
Rating:
5.0

Customer did not leave a comment.

Zane Cress 
Rating:
5.0

Customer did not leave a comment.

Dyllan Story 
Rating:
4.0

Staff very helpful and knowledgeable. Met all our needs.

jack Dixon 
Rating:
5.0

Customer did not leave a comment.

MICHELLE JONES 
Rating:
5.0

The Equipment needed degreased and washed but it was a good tow dally

Raymond Chrisman 
Rating:
5.0

Customer did not leave a comment.

Karen Nicholson 
Rating:
5.0

You said I had to return the Equipment by 4:30 pm but they said the close at 5:30 pm knowing the correct closing time would help please 5:30pm is alot different the 4:30 please help.

Raymond Chrisman 
Rating:
4.0

The place is a mess.

ROBERT NIXON 
Rating:
1.0

What the actual fuck

James Hedlund 
Rating:
5.0

Customer did not leave a comment.

Maria Yescas 
Rating:
3.0

Service agent was good at her job. Worked with multiple customers at the same time. There was only one service agent on duty.

Rick Russell 
Rating:
5.0

Customer did not leave a comment.

Kevin Lovett 
Rating:
3.0

Getting charged for two days, it was returned the following day! Not right. This sucks

Rey Galindo 
Rating:
4.0

Customer did not leave a comment.

DONNA THOMPSON 
Rating:
3.0

Better phone pickup procedure

Luis Martinez 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS TESSIER 
Rating:
3.0

Customer did not leave a comment.

Martha Dube 
Rating:
4.0

Customer did not leave a comment.

Joseph Waterford 
Rating:
5.0

I was very satisfied with the customer service and the equipment thank you

Daniel Cruz 
Rating:
5.0

Great customer service and equipment. Will be using them in the future. A+++

Brittney Koepplin 
Rating:
3.0

Customer did not leave a comment.

Lawrence Ornellas 
Rating:
5.0

Customer did not leave a comment.

HOWARD A HORTON 
Rating:
5.0

Customer did not leave a comment.

BARBARA SNOBAR 
Rating:
5.0

Customer did not leave a comment.

Armand Reika 
No reviews have been submitted for this location.

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