Customer Reviews for County Market 447
(U-Haul Neighborhood Dealer)

27 reviews

943 E Laurel Ave   Havana, IL 62644

(309) 543-0052

Office Hours

  • Mon-Sun: 9:30 am–8 pm

Services at this Location:

Contact Us

(309) 543-0052

943 E Laurel Ave
Havana, IL 62644

Services at this Location:

Office Hours

  • Mon-Sun: 9:30 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

mike m 
Rating:
1.0

The store closed early but they should have known the truck was parked in mud

David A 
Rating:
5.0

Customer did not leave a comment.

Theresa R 
Rating:
2.0

County Market employees had issues logging into the U-Haul system so check-in took about 40 minutes. The truck, both the cab and the storage area had garbage, including old food in open wrappers, in them and the cab was very dirty overall. The gas tank was almost on empty.

Julie K 
Rating:
5.0

Ladies were lovely unfortunately their system was down so we couldn’t get the truck checked out. Waited for an hour and it still didn’t work. Overall a horrible uhaul experience and will be using pensake moving forward

VERONICA E 
Rating:
5.0

Customer did not leave a comment.

james m 
Rating:
5.0

Tyler the GM of county market was extremely friendly and very helpful.

Tyler K 
Rating:
3.0

Customer did not leave a comment.

Linda S 
Rating:
5.0

You guys were wonderful

Kevin R 
Rating:
3.0

The young man helping me had serious issues with the rental website. He tried hard, but the rental process took a really long time.

Paul L 
Rating:
5.0

Customer did not leave a comment.

George D 
Rating:
3.0

It sounded like wind coming in the entire time. Hubby and I both had massive headaches by the time we were finished. No cruise control, just standard yet cost the same as one with all the bells and whistles. Not impressed at all.

Angela H 
Rating:
1.0

I reserved the trailer online, i opted out of the safe tow coverage because I have full coverage that would cover such incidents. The location added this to my bill without asking me. I am not happy with the deceitful practices at this location and will be challenging the charge on my credit card.

Wesley B 
Rating:
5.0

Customer did not leave a comment.

Randall S 
Rating:
3.0

No follies or furniture carts were available. Had to go to another location and they only had an oblong cart. We had to buy a dollie for $53!

Gail B 
Rating:
2.0

Customer did not leave a comment.

Charity S 
Rating:
1.0

Charged for 2 days. Had it from Saturday morning at 9?? Am. Until 645ish pm. Less than 12 hours. Got it on 3/8 of a tank of gas. Returned with just over 1/2 a tank. Drove right at 103 miles. And was charged. 235 dollars. Really. That's crazy. The employee who did paper work was not knowledgeable of the equipment offered at all. Guess should be Thankful we even got the dolly. Because sure didn't get anything else. Will not be renting from here again

Dixie W 
Rating:
5.0

Customer did not leave a comment.

Lynn M 
Rating:
3.0

The store did not have the key for the truck we originally rented. We also rented a dolly but they couldn’t get into the truck to get it. We still got charged for it. The truck got stuck because the tires were extremely bald so it couldn’t get traction in our driveway. We were told to call the area manager when we went to return the truck but he didn’t answer our calls. We filled the truck over half a tank but it stated it was under half a tank. The online services do not work whatsoever! Total rating 2 out of 5 stars if that. Would not recommend.

Robert M 
Rating:
5.0

Very friendly customer service. Answered all my questions.

Heidi Z 
Rating:
3.0

This is the only trailer of this kind in a 30+ mile radius and returning it back to the same dealer was a pain. I was frustrated because it was my only option.

Madalynn W 
Rating:
2.0

Would like a credit rented car Dolly had it for 30 minutes never got car on it because car was a low profile thanks

RICHARD W 
Rating:
3.0

Customer did not leave a comment.

Ron B 
Rating:
4.0

Customer did not leave a comment.

Peter C 
Rating:
3.0

Customer did not leave a comment.

Jason L 
Rating:
5.0

Customer did not leave a comment.

susan w 
Rating:
5.0

Customer did not leave a comment.

Tyler K 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top