Paper work was not ready and young lady was not trained on the process.JANICE CHRISTINE L.
Customer Reviews for Country Village Ace
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Quick & easyMark H.
El cliente no dejó un comentario.chrissy W.
El cliente no dejó un comentario.Brett G.
Take the time to show customers the important aspects of the equipment they're about to rent. I asked for assistance on the auto transport I rented. All immediate staff feigned no knowledge of the AT.GREGORY CLARE T.
El cliente no dejó un comentario.GREGORY SCOT M.
I had a problem getting the hitch to fully drop onto the ball. The young lady came out to help me with a smile although it was raining sleet outside. She had me rolling in about 2 minutes, seems like a very good employee.Mark W.
El cliente no dejó un comentario.Angela A.
El cliente no dejó un comentario.Tom R.
El cliente no dejó un comentario.LINDSEY CATHERIN D.
El cliente no dejó un comentario.jeff W.
El cliente no dejó un comentario.JASON M.
Very helpful and fast staff at ACE hardwareDakin W.
Very friendly and helpfulJames A.
El cliente no dejó un comentario.David J.
Print off documentsMark M.
It is unfortunate that there is a Uhaul location 3 miles from me but I had to drive 25 miles to another location for a truck rental doubling the cost of the 10 hour rental .Sandra D.
This was my first time renting one and it very smooth and very reasonably priced. This location is within 2 miles of my soon to be new home and was able to change the location last minute. Would recommend to anyone!CHRISTOPHER ALLE N.
I had rented a 15f. But when I got there. There was no 15ft there. It wasn't returned. So I was given a 26ft. I had no choice in cause we needed to move. But filling up the gas wasn't pleasant.Shannon R.
Very nice people!Cynthia W.
We called there to get the initial rental and was told we could not get it there then we call the uhaul 800 number and waited TWO HOURS on the phone and was told we could get it there.Jeffrey S.
El cliente no dejó un comentario.Charles S.
Also want to thank the UHaul rep at the Crossroads location near Marquette. He went way out of his way to locate a rental truck for us, when we needed one.JAMES EDWARD W.
El cliente no dejó un comentario.Garrett T.
The equipment requested was not ready to go with the truck. Then we didn't get everything I had requested.STACY LYNN P.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.LOUIS STEVEN L.
El cliente no dejó un comentario.KEVIN JAMES W.
El cliente no dejó un comentario.MATTHEW ERIC P.
El cliente no dejó un comentario.JOEL FREDRICK J.
El cliente no dejó un comentario.Dennis G.
El cliente no dejó un comentario.Jodee L.
Renting this Uhaul was very easy and the trailer was perfect.Jeffrey D.
El cliente no dejó un comentario.Janet D.
El cliente no dejó un comentario.Kristen B.
Stop asking about the covid.KEVIN JAY M.
El cliente no dejó un comentario.DUNCAN M.
The fact that the location was open on a Sunday was amazing. Even better was that they had the exact equipment that was needed for impromptu usage. The best was the staff that assisted in this endeavor.Laycee M.
El cliente no dejó un comentario.Erin Z.
El cliente no dejó un comentario.Darrel K.
El cliente no dejó un comentario.DEBABRATA D.
El cliente no dejó un comentario.Megan L.
The staff a Country Village Ace were excellent! It was easy renting uhal and returning.NICHOLAS PAUL K.
Helpful and friendly staff. Very efficient.John G.
Very good service at u-haul return ðŸ˜€MICHAEL JEROME M.
El cliente no dejó un comentario.Kirk C.
Booking was difficult.CATHYCLAEYS S.
El cliente no dejó un comentario.SCOTT LEE D.
Only problem was they had wrong trailer reserved, but they had the one i needed so changed it out!STEVEN S.
Let the location keep additional tools in stock, or don't let me pay for dollies and furniture pads that are not available at that location. It would also be super helpful if the dollies and pads were already in the truck we reserved. The pickup location didn't even know we had paid for the extra tools.Jared L.
El cliente no dejó un comentario.Zita K.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Steven P.
They were professional and courteous.Melynda D.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.STACI M.
Everything went well.GEORGE N.
I was told it was clean inspected and ready! When I went to pick it up it was dirty inside the cab with ashes from a cigarette and smelled very bad, also glass shattered all over in the cargo areapaul A.
After I unloaded the truck in Marquette, U-Haul wanted me to drive 40 miles to drop off the truck and trailer. There are a dozen places to drop off trucks in Marquette. Then I am threatened if I don't drop the truck and trailer off in Gwinnett MI, UHaul will charge me another $500. Very unsatisfactoryBJORN O.
El cliente no dejó un comentario.Rick L.
El cliente no dejó un comentario.Tom B.
El cliente no dejó un comentario.DYLAN J.
El cliente no dejó un comentario.Jody L.
El cliente no dejó un comentario.Lucas W.
El cliente no dejó un comentario.Virgil F.
More help for faster service.Kevin L.
El cliente no dejó un comentario.Benny T.
El cliente no dejó un comentario.Dennis J.
The online checkin was a little slow and glitchy, but it worked in the end.Jason E.
The Uhaul we had only had 51 thousand miles on it and it drove like shit. It wouldnt shift into gear all the way, would start chugging and going downhill it would rev super high. We literally questioned if we were going to make it back. Def not a good feeling.Heather P.
El cliente no dejó un comentario.Andrea H.
El cliente no dejó un comentario.amber M.
Extraordinario servicio al cliente -Stephan L.
There was something spilled on the floor in the inside can otherwise unit was spotless and smelled cleanCatherine G.
Someone spilled something on the floor in cab order 3 dollies and got none and no one called from uhaul like they said they would the location has nothing but uhaul truck or trailer no boxes ,no packing tape ,no packing material at all nothing zero great place if you dont want anythingdonald M.
Very good customer service - thank you.Stephan L.
El cliente no dejó un comentario.Brenda W.
Everything was good, staff was helpfulSeptember W.
El cliente no dejó un comentario.Ed S.
Everything is goodGary K.
Everything was fine just as isJAY N.
El cliente no dejó un comentario.Christopher J.
El cliente no dejó un comentario.joseph M.
El cliente no dejó un comentario.Alan S.
El cliente no dejó un comentario.Jennifer S.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Ray J.
This was a horrible experience, which has been consistent with my recent uhaul experiences. If you weren't the only game in town, I would never use you againLex V.
Always friendly service at this locationDaniel A.
Original location was changed as they didn't have the trailer that was reserved resulting in nearly a 22 mile out of the way new location to get the promised trailer. The reservation was screwed up made out for a one-way rather than local and total foreign tow vehicle. Had to get owner to come straighten everything out.Grant S.
El cliente no dejó un comentario.Eric H.
The entire experience from trying to reserve on line to interaction in store were both horrible experiences. This is the last time I will be using UhaulStephen C.
El cliente no dejó un comentario.steve O.
No comment!Ronald S.
El cliente no dejó un comentario.Stephen H.
El cliente no dejó un comentario.paul A.
Rented a tow dolly. First dolly had a zip tie holding the ramp in place instead of a cotter pin. So once the tie was cut to extend ramp there was no way to retract it and secure it for driving. Second tow dolly on site had no electrical harness to hook up brake lights and signals. My husband had to swap parts between the two to have a functional unit.Laurie K.