Customer Reviews for Country Hearth & Home
(U-Haul Neighborhood Dealer)

46 reviews

2401 W Farmington Rd   West Peoria, IL 61604

(309) 214-9282

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(309) 214-9282

2401 W Farmington Rd
West Peoria, IL 61604

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service

anddrea lands 
Rating:
5.0

Using the app was time consuming and difficult. My son had to do it for me. I felt like he was doing the job of the agent. The agent really didn’t do much at all. My son did all the work. Not a goid experience.

elizabeth watts 
Rating:
5.0

The app could not locate us. Took forever to check out because of this.

elizabeth watts 
Rating:
3.0

Not have with the uhaul person I reserved the trailer with. I wanted the trailer for 24 hrs and was charged for 2 days

DANIEL JOHNSON 
Rating:
3.0

Customer did not leave a comment.

Matthew Carr 
Rating:
4.0

Customer did not leave a comment.

QUINTON MACARI 
Rating:
5.0

Customer did not leave a comment.

Steve Kopp 
Rating:
5.0

Customer did not leave a comment.

Cheryl Oedewaldt 
Rating:
5.0

The man at this location was very helpful and reached out to his district manager about getting the issue resolved with the pickup location about the missing appliance dolly and furniture pads.

JOEL PARSONS 
Rating:
2.0

Customer did not leave a comment.

rivkah watler 
Rating:
4.0

Customer did not leave a comment.

Keith DIXLER 
Rating:
5.0

Customer did not leave a comment.

Christopher Nelson 
Rating:
5.0

Customer did not leave a comment.

Syltrina Davis 
Rating:
3.0

Customer did not leave a comment.

Jean Wilmarth 
Rating:
3.0

Customer did not leave a comment.

James Rooney 
Rating:
5.0

Customer did not leave a comment.

JOELLE ALVARADO 
Rating:
4.0

I spent 45 minutes getting checked in and the man who helped didn’t seem very equipped with technology. Otherwise a good experience.

JUAN TORRES RODRIGUEZ 
Rating:
5.0

Nothing

Thomas D. Simmering 
Rating:
5.0

The Lady I spoke with was very helpful in my complicated experience with U-Haul. I would recommend this place to anyone.

KYONNA RILEY 
Rating:
1.0

The website and 1800 customer service representatives we not at all helpful. Everyone we talked to in person was wonderful. But over the phone was useless. It took us over all 3.5 hours to rent a truck and not even the one we wanted. I’ve used uhaul in other states and had wonderful experiences. This was complete bullshit and has turned me off to ever using uhaul again. I will be going with rider in the future.

JORDAN VANTIGER 
Rating:
1.0

What was supposed to be 19.99 turned into 351$. I moved 2 1/2 hours away and had no choice but to get it for 3 days. Absolutely ridiculous. Truck was dirty, engine light was on and gas cap was missing.

DEANNA BUCKNER 
Rating:
5.0

Customer did not leave a comment.

Matthew Lane 
Rating:
5.0

Took 1 /12 hours to check me out. Way too long.

MICHAEL BUEHRER 
Rating:
3.0

Customer did not leave a comment.

Curtis martin 
Rating:
5.0

People were friendly, knowledgeable, and took care of the return in a timely manner.

Timothy Walton 
Rating:
5.0

Customer did not leave a comment.

SARAH TURNER 
Rating:
3.0

Customer did not leave a comment.

LORRIE ROGERS 
Rating:
4.0

Customer did not leave a comment.

Matthew Cullen 
Rating:
3.0

Customer did not leave a comment.

Christopher Moates 
Rating:
3.0

Customer did not leave a comment.

Matthew Nordin 
Rating:
4.0

Customer did not leave a comment.

Lisa Munson 
Rating:
5.0

Customer did not leave a comment.

Paul JACKSON 
Rating:
4.0

Customer did not leave a comment.

alysa suits 
Rating:
3.0

Customer did not leave a comment.

John Berry 
Rating:
5.0

Customer did not leave a comment.

Kevin Surber 
Rating:
3.0

The truck was there and ready, half full of gas, the reservation was messed up, it had me going to Louisiana instead of Indiana, it had my name but someonelses email, it had someone else's driver's license, the use of the app took longer than expected and hung several times had to have three people work on it to get it corrected.

don bryant 
Rating:
2.0

Customer did not leave a comment.

Alan Getz 
Rating:
5.0

Customer did not leave a comment.

Joshua Robinett 
Rating:
3.0

Customer did not leave a comment.

Dhaval Shah 
Rating:
4.0

I returned day before do date but I didn't know I have to do it by phone so that's all

angel campos 
Rating:
3.0

back dirty inside

janet johanson 
Rating:
5.0

Customer did not leave a comment.

John RASHID 
Rating:
5.0

Customer did not leave a comment.

Ken Wiedenhoeft 
Rating:
5.0

Muy amable y paciente y excelente explicándonos las cosas recomendaría el lugar y a la persona excelente atención. ?? ????. Very friendly and patient and excellent explaining things I would recommend the place and the person excellent service. ?? ????

Erika Bautista 
Rating:
3.0

We had an employee who was new to the "check in" process to obtain the U-Haul truck. He was trying his hardest to make the process work but had to call in to get help with changing information on some of the computer screens. In time, I'm sure he will get it down and make the process go faster.

phillipa Williams 
Rating:
2.0

To be fair, I arrived 3 hours earlier than I had anticipated to get the trailer, but the friendly fellow at the counter was not trained on the online registration. It took almost an hour before I could pull away. Again, the guys at this location are very friendly and were trying, but I think I will just go to the actual Uhaul center in Peoria for my next trailer.

Andy Moon 
No reviews have been submitted for this location.

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