Customer Reviews for Coulee Hardware
(Distribuidor de U-Haul del vecindario)

236 comentarios

416 Midway Ave   Grand Coulee, WA 99133
(Between Jess Ford and Variety Store)

(509) 633-2216

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(509) 633-2216

416 Midway Ave
Grand Coulee, WA 99133
(Between Jess Ford and Variety Store)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS ALDEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis S. 
Clasificación:
1.0

The people were excellent did there job professional and timely order.

CONRAD PHILLIP C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA F. 
Clasificación:
3.0

.

Frank J. 
Clasificación:
5.0

El cliente no dejó un comentario.

mat M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP K. 
Clasificación:
5.0

Very helpful and customer oriented unlike corporate U-haul who wouldn't do a single thing to accommodate me.

Martin W. 
Clasificación:
3.0

I had reserved a truck almost a month before I picked it up. The nearest vehicle was in Grand Coulee, WA.! We were in Spokane Valley, WA. That was 194.8 miles roundtrip. We were charged for being 18 miles over our limit. I feel since we had to make a 2 hr trip to pick up that truck, then take it back to our location, that money should be refunded,as the extra miles were not our fault.

Debbie K. 
Clasificación:
5.0

We had to drive 150 miles out of our way round trip because uhaul did not have our reservation in the Spokane area even after online check in. No one from uhaul called me to confirm and if I had not called? I would have not had a truck at all. NOT HAPPY about that. Almost didn't make it there before closing.

Franklyn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary K. 
Clasificación:
5.0

Drop off area was confusing.

PHILIP R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian E. 
Clasificación:
3.0

They did good. Cost wasn't worth the extra per day for one way drop.But that is corporate problems

IAN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE ELAINE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN I. 
Clasificación:
5.0

Just wondering why I got charged when I picked up the trailer and then charged for dropping it off. Seems a bit much don't you think? Total $144.70, I don't think I'll use U-Haul again if I'm going to be double charged. I am not happy nor am I satisfied with my experience with U-Haul.

Sherwin W. 
Clasificación:
5.0

this was the worse experience renting ever . I have been in the rental business for many years and uhauls inability to care has hit a ultimate hi .here my problem i move 2x a year i've used uhaul 4times in 11 months for cross country moves i had to drive 4.5 hours across mountains to get a trailer i had schedule in advance . your excuse is no long haul available ...so its the customer expense to travel and pic up .so i had to travel from seattle to alabama but first i had to drive 8 hours round trip just to start my move ...yes im one person but i will start checking for other option not to mention i was over charged and the stuff i ordered wa unavailable .

travis D. 
Clasificación:
4.0

I have been doing business with Coulee Hardware for a long time now. They have always been on the ball with Helping me out with anything i have needed. Just all around good people.

Shawn B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sierra B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward G. 
Clasificación:
5.0

This is the second time I have had the opportunity to use this facility. There professional and support has been exceptional and would recommend them for a move anywhere in the USA or to receive any vehicle coming to this area.

Frank J. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle I. 
Clasificación:
3.0

The original equipment I reserved was unavailable but I wasn't informed until the afternoon before. It would have been 5-6 hours to pick up what I needed. I called the location to see what was available and got a smaller truck which worked ok but it wasn't big enough so we had to take another trip.

Brian H. 
Clasificación:
4.0

There was an extra $25 charge that was unexpected. I think it is best to let customer know because we were quoted $60

clyde A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos L. 
Clasificación:
5.0

Let them know earlier that you are not going to honor their requested equipment. What happened to your customer service? During marking years when I was moving every other year they always made sure that my requested equipment was there. Not call two days before the move and tell me they couldn't honor my request It would also be helpful if in the information you send telling me to call the location to confirm that you provided the correct phone number. All in all the people at the location, especially Fred, where very helpful.

Monty F. 
Clasificación:
5.0

Fred was very helpful, pleasant and professional. He was quick to check me in and I appreciated how easily he unscrambled a mixup I made since I had rented two trucks needing to be retired to two destinations.

STANLEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD F. 
Clasificación:
4.0

El cliente no dejó un comentario.

violet B. 
Clasificación:
5.0

Thanks to the knowledgeable staff at Coulee Hardware! This was another eventless U Haul rental... the best type for me to have!!

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
5.0

Employees at both ends of the trip were very friendly and helpful. They processed my reservation quickly. I had a stress free, no hassle trip.

Lori E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin I. 
Clasificación:
4.0

Its a small place and trucks are parked across a 4 lane road which you must walk across with no pedestrian crossing to get to the rental office which is in the back of the hardware store. There is no place to park a u-haul on the same side of the street as the office within easy walking distance and a very congested area as is located next to Safeway, the main grocery store in the area.

Stanley C. 
Clasificación:
5.0

Maybe just a quick vacuum

Jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

raylean G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

Super friendly staff helped me make sure my order was accurate and walked me to my truck. Very enjoyable.

Douglas L. 
Clasificación:
5.0

The guys at Coulee Hardware rock!!

Amy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
5.0

Equipment clean and in good running condition. Excellent customer service.

AILEEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald B. 
Clasificación:
5.0

The check out guy was friendly and helpful. Gracias.

JONATHAN W. 
Clasificación:
5.0

Nothing, everything was awesome!!! Love the link sent your phone via TM so you can return the item using your cell phone!!

Sabrina B. 
Clasificación:
5.0

Perhaps more smaller trucks or vans available to rent.

Barbara D. 
Clasificación:
5.0

Maybe offer the Car Dolly half price with Three good size boxes; with an upgrade of moving truck. Something along those lines.

Shelli C. 
Clasificación:
5.0

Incredible service!

kelley C. 
Clasificación:
5.0

great people

Larry B. 
Clasificación:
5.0

Nothing, very quick and efficient.

Ed C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron H. 
Clasificación:
5.0

The agent was extremely helpful and accommodating.

Scot E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ronald B. 
Clasificación:
5.0

Great customer service!!

nadine J. 
Clasificación:
5.0

Check lights on trailers

RANDY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE D. 
Clasificación:
3.0

El cliente no dejó un comentario.

wayne O. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

aileen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry S. 
Clasificación:
5.0

Hats off to Kamph and Dustin. You two rock

Gerry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bobby W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel L. 
Clasificación:
4.0

El cliente no dejó un comentario.

clark P. 
Clasificación:
5.0

It was good!

Joel F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

Very help full.

JAMES R. 
Clasificación:
5.0

They were great! I think the trucks should be required to be full of fuel for the new renter

Keith F. 
Clasificación:
5.0

please improve dispatch!!! Contracts in hand should be accepted as amount of payment when equipment is returned on time and at the correct location.

Rick O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie P. 
Clasificación:
5.0

Great to deal with excellent service we had no problems.

gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
5.0

Nice people

Daniel C. 
Clasificación:
5.0

RE: U-Haul Contract 22757088 The problems I encountered were not with either of these 2 locations but with the original drop off location. 1. The Original drop off location was Coulee Foods in Coulee City. When I drove in to drop off the truck on Friday night (6/22) I was told by the owner that he had enough trucks and to call U-Haul and have them find another place to drop the truck. 2. I went back to the house and called and after about 40 minutes waiting and on hold and 2 transfers I was connected to a lady and she said I could drop it off in Grand Coulee (25 miles away) and she would take care of everything. 3. On Saturday morning I drove up to Grand Coulee and had no trouble finding the U-Haul lot. But there was no one there and no signs telling me where to turn in the keys. There was also no drop box. 4. I again called U-Haul and the first person told me I could not turn in the truck at Grand Coulee and must drive it back to Coulee City. After some discussion he relented and agreed to transfer me to someone who could change the paper work so I could drop it off at Grand Coulee. After about 40 more minutes listening to music someone came on and said that the drop off location was probably Coulee Hardware. 5. When I walked over to Coulee Hardware, the people there could not have been more helpful. They mentioned that they have asked U-Haul to place a sign in the lot directing people to the hardware store, but so far U-Haul has chosen not to do that. 6. As a further note, I'll mention again that the people on the ground, both in Omak and Grand Coulee City were very helpful. The person at Coulee foods and especially the gentleman in your call center that answered my call on Saturday morning were both borderline rude and implied that all this was my fault and would not go out of their way to help resolve the issue. Therefore, I cannot in good conscience recommend U-Haul to anyone who asks me to suggest a rental company in the future.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith F. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dollie S. 
Clasificación:
5.0

Love Coulee Hardware!!!!!

Gerry S. 
No se han enviado comentarios para esta ubicación.

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