Friendly staff and ease of the check-in procesValerie F.
Customer Reviews for Cottonwood Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Charles M.
Incredibly helpful and courteous.Arleen D.
VEHICLE AVAILABLE WHEN TIME NEEDED. SATISFIED WITH VEHICLE AND CUSTOMER SERVICES.Eduardo H.
front office man very helpful, attentive, easygoing. ademas se habla espanol!Luz J.
I wish there were clearer signs and areas where the drop off for after hours is locatedHUGO L.
Have an easier more efficient online verification system and better employeesLydazja T.
Nothing to be improve best customer servicePurdell H.
Customer did not leave a comment.jorge L.
Customer did not leave a comment.SERGIO E.
Customer did not leave a comment.manuel A.
GreatDavid Richard V.
Customer did not leave a comment.Jesus P.
No AI driven measures to harvest customer data. The guy at the counter will be gold in the future...ELMAR W.
Excellent serviceSTEVEN M.
Great customer service.DANIEL K.
Very dustyHUDSON KAITAK T. | Overall Experience
Customer did not leave a comment.Jesus T.
I was charged $80 more than what was on the paper I signed. I told the uhaul guy right away. He had no explanation. Days later and it seems like uhaul is crooks. Straight up stole $80 from me. Never again.Timothy C.
Customer did not leave a comment.Gabriel E.
Customer did not leave a comment.Elizabeth D.
Drivers side wiper was old , dry , headlights very very dim, it was raining and it was a nightmare driving at nightJose L.
Everything was seamless as usual .. no complaints, comments, or concerns.FELICIA L.
Customer did not leave a comment.Whitney A.
Customer did not leave a comment.MONICA R.
Customer did not leave a comment.HUGO R.
Customer did not leave a comment.MARTHA S.
Received some fees I did not know the explanation for. Wish there was something that can be included so I know about it for next time.Eric N.
Customer did not leave a comment.MARIA TERESA Z. | Overall Experience
The process was fast and easyLOURDES MIREYA C.
Very helpful and friendly staff. Very fast service as well.kitzia R.
The Manager Mr Ole was very professional and helpful at all times…give him a pay raise thanksCARLOS L. | Overall Experience
Ole is always helpful he's a very hard and trustful worker â€¦I see this by his Awesome work ethics and commitment to his jobâ€¦When I open my business next year I'm sure to offer him a position on my Teamâ€¦Carlos L.
Keep up the great work very professionalRohan W.
Customer did not leave a comment.Christian F.
Customer did not leave a comment.LAMEIKO W.
The facility was closed when I returned the U-Haul TruckTomas W.
Customer did not leave a comment.ANTHONY W.
Customer did not leave a comment.BRYAN R.
Amazing costumer service AAA + THANK YOUAlex T.
Excellent process. Automated return made it easy as well. Facility was spotless.Tracy K.
The key drop wasn't really intuitive to find. I'd like if it were in a logical location.Regis R.
The gentlman was very helpful from start to finish. I had an issue with the trailer that I had rented. He quickly adjusted and was able to get me on another trailer that worked for me. As soon as I arrived to return the trailer, I saw him washing the Rental trucks. He dropped what he was doing, helped me unhook and processed the invoice. He even adjusted the cost since the 2nd trailer was a bit cheaper. He could have easily not said anything and I would not have known. Very professional!CESAR M.
Everything operated as needed.ERIC H.
Customer did not leave a comment.ERNESTO D.
Customer did not leave a comment.Jordan T.
The young man that helped us was courteous. friendly, and helpful. I highly recommend this place.David C.
Loved it. Very convenientDiane M.
Very politeRandal M.
Customer did not leave a comment.JOSE P.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.KAREN RENEE B. | Overall Experience
Uhaul application would not function correctly. It took close to 30 min to upload a photo of my license and would not accept the picture of the milage when returning the vehicle. Eventually I had to navigate to the Uhaul website to successfully return the vehicle. When returning the keys, the return box slot was too small to accept the key fob. I had to fit the keys through a hole in the back of the box. Overall, the contactless experience was very frustrating.Ryan K.
The price could do better it is a bit highLuis R.
Customer did not leave a comment.eduardo O.
Customer did not leave a comment.Ruby H.
Customer did not leave a comment.Joseph L.
Guy there was very helpful during the time i had storage. Will definitely recommend and if i need storage again will come back. Thank You.Arturo E. | Overall Experience
Clean, courteous, & effecient!!!Michael M.
Customer did not leave a comment.Jorge Aurelio M.
It was bad because of the current construction that is being done.JOSE H.
Great customer service! Cottonwood self storage has been the best one yet!ANTONIO N.
Customer did not leave a comment.CLARE B.
Customer did not leave a comment.HECTOR GIMEL V. | Overall Experience
Excellent customer service as usual. Only thing I stress is the amount of dirt that goes into the storage. Sealing door a bit more would help. No other complaints. Thank you for your service.RAMONA G. | Overall Experience
Customer did not leave a comment.SIMON T.
Customer did not leave a comment.Guillermo O.
Please refer to previous review. Mr Java must be seen as a definate asset to U HAUL, as his professionalism should be considered beyond reproach. I have not received such service in any venue, on any level in years ! After such an impossible relocation across states, Mr. Java's attention to communication and relaxed manner, was definately a needed and welcomed touch. It would be an added treasure to find others in the service system that would show as much concern for those they service as he. Thumbs up to Mr. Java. A Definately satisfied U Haul CUSTOMER !Michael Aaron L. | Overall Experience
The customer service that i received during my recent rental of storage and truck was exceptional. Mr. Olegario Jara's professionalism was beyond reproach, and far above my expectation. He was extremely accommodating and patient. After a rigorous relocation across states, mr. Jara's warm and helpful reception was a true relief. I will definately return if rental is needed in the future. Because of Mr.Java my choice will quickly be made over Penske. Thumbs up to Mr. Java !MICHAEL L.
Office staff was always professionalMARIA ANTIONA M. | Overall Experience
Ole Jara is one of the best and most helpful staff members with Uhaul/Cottonwood Self Storage that I've ever experienced. I absolutely recommend this location for an outstanding experience. Thank you.QUENTIN M.
This storage is the worst storage unit I have ever rented. It is so dusty and all your items being stored will get covered in sand! You can try covering your stuff with a tarp and putting a towel and bricks underneath the door and everything will still be covered in dirt. This is why I took my stuff elsewhere.TANYA P. | Overall Experience
Nothing!!! Great customer serviceMELISSA G.
Customer did not leave a comment.Mariana S.
Ole did good!JOSE A.
Customer did not leave a comment.Karen D.
Customer did not leave a comment.MARIA N.
Service was excellent! Thank you for the positive experience.Adrian G.
Customer did not leave a comment.DALE W.
Very easy to use very friendly however not exactly cleaned I recommend trailers be cleaned inside and out so personal belongings don't get dirty from useRicardo A.
Great serviceFELIX P.
Cruise controlSamuel S.
Joey is the best. He represents your brand perfectly.ANTHONY M.
Your office manager was very helpful, his assistance was to the very last day on 02/26/21.Ruben R. | Overall Experience
Customer did not leave a comment.Julio L.
Customer did not leave a comment.EMELIA M.
A pleasant experience.ALBERT III H. | Overall Experience
Customer did not leave a comment.Dan R. | Overall Experience
Excellent customer service always, pricing is great compared to other facilities, always secured and well lit. Only issue is that storage was always dusty, my belongings were super dirty. I wish that it was better insulated. Other than that it was excellent.lorenzo t. | Overall Experience
Customer did not leave a comment.JOSE MIGUEL P.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Michael M.
Mr. Olay was ver Professional and helpful he definitely knew his job and came to the trailer to ensure everything was working and showed me how to cross the chains from th trailer to the truck for better safetyCarlos L.
Customer did not leave a comment.PATSY M.
Customer did not leave a comment.OYUKI A C.
Customer did not leave a comment.Roberto L.
Customer did not leave a comment.AARON G.
Customer did not leave a comment.Darr S.
No commentvictor V.
Customer did not leave a comment.Francisco H.
Customer did not leave a comment.Kenneth A.
Very quick service i was in and out in about 5 minutes they took care of everything.Juan T.
Customer did not leave a comment.Rodolfo G.
Customer did not leave a comment.Lori M.
Customer did not leave a comment.Terry B.
Representative was great and helpful.Oscar R.
Customer did not leave a comment.winston L.
Customer did not leave a comment.Alexis Z.
Customer did not leave a comment.Randolph S.
Muy buen servicioMIGUEL L.
excellent customer serviceDAVID L.
Store was closed when dropped off. But was located in a good location and was easy to park.NICHOLAS F.
Customer did not leave a comment.Isiah R.
I was not going to utilize Cottonwood Uhaul, and it is not my intent to provide a bad or review. This is a problem I've had with getting the correct reservations made, both online and in-person.Larry A S. | Reservation
Great customer service. Everything was fine. Thank you!!DAVID L.
they had trash can nad would charge for nya other reason or any excuse found to get more money. I believe they should be having a trash can and not make you take your trash and throw it somewhere elseBRIAN ALFREDO F. | Overall Experience
Very polite always, thank youGILBERT S. | Overall Experience
I highly recommend this place. I liked itRENE A. | Overall Experience
Good rates and great serviceFRANK E. | Overall Experience