There was no clear instructions for returning rental. Zero parking due the parking area was full of autos to be repaired. Plus the website was down and I was unable to return on my 1st return visit. Had to call customer service to assist.DANIEL V.
Customer Reviews for Cotofos Auto Services
(Distribuidor de U-Haul del vecindario)
Des Moines, IA 50316
Services at this Location:
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Valentine W.
El cliente no dejó un comentario.Jeremy A.
They were all professional and helped set up the trailer for meNancy N.
The trucks were hard to access - the trucks were parked at an angle with another truck blocking the natural driving path, so we had to back the huge truck up a long distance to get out. It would be helpful if the path was clear, so we wouldn't have had to back up around the other side of the lot. The lot was also had a large build up of snow.Robert K.
Stephanie was very friendly and courteous on the phone. Thank you again.John N.
App wouldn't work when trying to return unitMark R.
unusual location and a little sketchyMackenzie M.
The uhauls were behind the building band the truck exit was blocked by another vehicle being maintained. It was necessary to back the uhaul through a full busy parking lot instead.Nick P.
El cliente no dejó un comentario.MICHAEL D.
The windshield was dirty as hell it was almost impossible to see it sucksObeb A.
El cliente no dejó un comentario.Jeanne W.
El cliente no dejó un comentario.BRUCE B.
I got charged a cleaning fee even though i returned the truck clean.Ashley C.
El cliente no dejó un comentario.Bret C.
El cliente no dejó un comentario.ROBERT R.
Place a large U-Haul sign outside of the business, and make it visible to customers.Stephanie J.
El cliente no dejó un comentario.Mary M.
El cliente no dejó un comentario.ANTHONY L.
El cliente no dejó un comentario.Adriel A.
Hard to find, no signage saying u-haul rental easily visible.Nathan M.
El cliente no dejó un comentario.Juan T.
All goodJuan T.
Would have liked to have the truck available for pickup at my rental location. However was allowed extra miles as I had to go out of my way to get it.Paula P.
Drop-off location good, but the place was narrow to park. But, on the over all, everything was great.Marvin S.
Thank you, quick drop off.David H.
Not a thing very friendly will recommend to friends and familySharon F.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Ronald R.
I rented this previously with no issues. Size not available. Pick up location had issues with order. Returned it and recieved several emails saying i needed to return to certain location,after i already returned it to where i chose at order time. Pick up location was not where i asked. Spoke with 3 peoplexwhile ordering,with 3 different types of information for same thing. Then they co UK ld not find my order when returning it, i had paperwork in my hand. A total mess.Jack G.
El cliente no dejó un comentario.Marcia C.
El cliente no dejó un comentario.Jennifer A.
El cliente no dejó un comentario.Jeffrey M.
El cliente no dejó un comentario.yu L.
Staff was very friendly. The shop was run downShana J.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Kenneth V.
Bad part of town. No designated pickup or drop off area. No parking for a person to make a reservation or when picking up a rental.scott G.
El cliente no dejó un comentario.Kurt Z.
El cliente no dejó un comentario.Douglas S.
It wasn't so much the service at the specific pick up location although the gal was kind of short with us when we called about time to pick up, but more so uhaul not giving us the pick up location we wanted or one closer to us. This location was about the farthest in the metro area from us of all locations. Found the website a little difficult too to really get what we needed.David S.
El cliente no dejó un comentario.brian B.
THE U-HAUL OFFICE CHANGED THE LOCATION FOR PICK-UP AND CAUSED AN ADDITIONAL LOST HOUR OF TIME TO LOAD. I FEEL THEY COULD HAVE HAD THIS TRUCK AT THE LOCATION WE REQUESTED TO HELP SAVE TIME. THE PEOPLE AT THIS LOCATION WERE NOT SURE WHAT TO DO AND THEY HAD NO OTHER U-HAUL EQUIPMENT AT THE SITE. IT WAS LIKE AN OLD JUNK YARD/MECHANIC SHOP. I WAS NOT IMPRESSED. I PICKED UP THE TRUCK WITH A 1/2 TANK OF GAS? SORRY!John D.
El cliente no dejó un comentario.Janelle C.
El cliente no dejó un comentario.Chris O.
Very knowledgeable and helpful, was very easy to rent and return the truck.Johannah F.
El cliente no dejó un comentario.Michael P.
Excellent customer serviceKaren C.