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Customer Reviews for Cotati Oaks Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great experience. I will rent from them again.
DAN SQuick and easy!!
Edwin TI don't know how you can improve this location, The service was excellent and friendly and getting the Truck here was the easiest location I've ever been too. They are great.
Joseph CI rent from this location every weekend for work. They are the best!
DAN SGreat service.
Jeffrey GGreat customer service and the whole process was smooth
David MI rent every weekend for work and love this location. My last rental was a brand new GMC van with only 50 miles on it. I got in, shut the door and tried to start the vehicle. It wouldn't let me start it and I got a message saying that i needed to shut the driver door. I actually had to slam it hard. This happened to me several time over the weekend. Also, someone put a barcode sticker on the radio display that covered up the station. I had to lean over to the passenger seat to see what station was on. Also, the check engine light came on at 220 miles. Not the best rental experience.
DAN SThanks for the van much appreciated.
Joseph jThe guys at the Ace Hardware who rented me the u haul van were outstanding! I'll be using them again soon
Jeff gTruck cabin was stinky and smelled like wet dog. Horrible.
Matthew EI rent from this location almost every weekend for work. They have become my friends and I would not rent from any other location.
DAN SFast and efficient
Danielle UAll the staff at the departure and the arrival sites were very friendly, helpful, knowledgeable and kind people. I had a very good experience.
Sally PPlease note that it's the hardware store to return the truck on the rental paperwork. It is hard to find because it has no U-haul sign at the street. I drove right by, had to call to get directions, and double back which added to my mileage overage costs. The people who work there were excellent.
Craig GI rent almost every weekend from this location for work. I love this place!
DAN SMaybe check it out before giving it to someone else we found old trash in our U-Haul from previous borrower. Besides that, you guys were awesome!
Andrea CI rent from this location almost every weekend for work. They are the best!
DAN SI rent a van every weekend for work. This place is the best!
DAN SImprove your website/App. Both can be confusing and if it were not for Marge over the phone and the help I received at Cotati Oaks Hardware, I would have gone to a different supplier
Mark JGreat
Eric SFirst I order my truck in one town and was told that my truck was in town instead- My truck smelled of smoke and I am asthmatic - I was not clean- I wipe the seat with a baby wipe because it was sticky- the truck was given me with quarter of a tank but actually it was at a eighth - was not sure the gas mileage per gallon so I filled it up about $110 and only used a 1/8 of a tank so lost the rest gas money because there is no refunds on gas I was told when I returned it to one way location store. Blankets I thought I rented were not in in the truck when I arrived at my location- called back and I was told ' they eliminated them from my bill because they were out of blankets- I said it would have been nice to been inform of your situation instead of just eliminated them from bill- overall not real good experience with Uhaul -
Donna TWe got to the location 4 minutes late and the only guy who could help us was leaving to go to the bank. One more minute we would have had to wait. They did not have the size truck we wanted so we had to load up 2 cars too. They did not have the equipment that would have made moving the furniture a lot easier. I don't think it was the locations fault except for almost missing him.
vicky HUse an air refresher that truck smells like cigars very strong thats all
Ulises TThe van could be better maintained and there could be a better paying system for gas and miles. The van had a horrible odor and it wreaked the whole trip. In addition, the van was used for <30 miles and got refilled for more than what was wasted. An appropriate refund would be appreciated for the extra gas and the inconvenient smell.
Erika CRobert was super friendly and helpful.
Samantha MI didnt get the guys name who checked me in, but he was very nice and friendly. Check out was also a breeze. 5 Stars *************************** to this store
RICHARD SThere was a hole in the roof of the vehicle that we were given. Rain leaked into the load and soaked my items in the mother's attic. Other parts of the vehicle were equally well maintained and needed to be adjusted by us to make the truck safe for travel. Had we not noted them prior they would not have been fixed before we left cotati.
John HThe only thing is make sure your costumer get what they reserved, I didn’t get my dolly and I got charged for it
Glenda MThe folks at Ace / Cotati Oaks Hardware were absolutely the best. Truck was ready to go when I arrived and check it just took a few minutes. They will be my go to in the future.
Rick OThank you for your personalized attention! Best, Luis.
LUIS RTruck cargo bay leaks.
LUIS RServicio amable
Clifford KExcellent customer service at Cotati Oak Hardware. They made pick up and return a breeze which was so nice since moving is not a picnic.
Kimberly SI rent a Uhaul van every weekend for work. Everyone that works at this location is great and I will continue to rent from this location every time I need a van.
DAN SThey did a great and providing a good customer services for me with professionalism and the property manager
Ricardo CThe staff at this location were incredibly helpful and patient. Highly recommend this location
Roni FNothing Everyone friendly from start to finish!!
Marilyn MClear instructions for pick up and drop off; easy billing system. Nothing needs improvement!
Jacqueline TWinderful team! Over the course of many years their level of commitment to outstanding customer service, has not waivered.
LUIS RThis was by far the most speedy and friendly service I've ever received when renting a U-Haul. We walked right into the hardware location, and immediately were greeted. The guy helped me by looking everything up (my phone app was not working), and we were out the door. Super easy, clean and reliable van, just perfect.
Nikkol FThe guys at Cotati Oaks Hardware were friendly, polite and helpful. The whole process with online reservation and easy pickup was great.
MARCIA CSuper easy to rent a van. Staff was friendly too.
Philippa RI was disappointed to see another charge on my credit card instead of a credit. I paid for 20 miles and only drove 7 miles. I put 2.2 gallons of gas upon return, which means I only got 3 miles to the gallon, and had an additional charge of $15.52 on my credit card, and no explanation why.
Karen sNothing--Tyler was great!
Elizabeth MNothing I can think of
STEVEN Wall good
jeff rKylie was great and super knowledgeable
Ricardo AIncorporate a rewards program for frequent renters
Aaron P1, Arrived early. Location could not find my reservation, even though I had confirmation. Had to start reservation from scratch. 2. TPMI system maintenance warning light. Right rear tire seemed soft. 3. Was training new employee with my return - had me wait while training. 4. Sent me out to get digital image of mileage and fuel level, but didn't give me the key - had to return for key..
JON CSalesperson was Courtious
ANDREW MGreat people at True Value hardware in Cotati! Don't know what I'd do without them, and Uhaul!!
Danny N