Customer Reviews for Cotati Oaks Hardware
(U-Haul Neighborhood Dealer)

507 comentarios

7520 Commerce Bl   Cotati, CA 94931

(707) 238-4529

Horario de oficina

  • Mon-Sun: 8:30 am - 6 pm

Servicios en esta ubicación:

Contáctanos

(707) 238-4529

7520 Commerce Bl
Cotati, CA 94931

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sun: 8:30 am - 6 pm
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Initially my contact was not very helpful, but then after talking to Kiley and Sam things changed. Everything went very smoothly with no problems. Would not hesitate to use this service in the future. Gracias

Mary C 
Clasificación:
5.0

Very pleasant experience. Look forward to using them again

Jon L 
Clasificación:
3.0

Vents did not work and no key for cargo lock, so had to leave unlocked:(

Travis J 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley P 
Clasificación:
5.0

Turn in was easy, friendly, and efficient. The person helping me was very pleasant and helpful.

THOMAS S 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirsten B 
Clasificación:
5.0

Felt like they were on my side. Let me leave my car with them (which I needed to be able to do) and were entirely helpful. No drama, no secrets, no surprises.

Peter A 
Clasificación:
5.0

This is my third time renting a U-Haul from Cotati Oaks Hardware, and each time the people there were great. They knew what they were doing and they were friendly.

JOHN C 
Clasificación:
5.0

El cliente no dejó un comentario.

michael w 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron A 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff g 
Clasificación:
3.0

Had to wait a while to pick up my truck because the one guy that could help me was busy with a customer in the paint section of the hardware store.. The trucks were parked too close together to get in easily and nobody was available to help.

cassandra b 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer S 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott L 
Clasificación:
5.0

El cliente no dejó un comentario.

chris a 
Clasificación:
5.0

Service was excellent. Truck had a leak and the back was soaking wet and our belongings got wet!

Alicia S 
Clasificación:
5.0

Nothing to improve. The whole experience went very smooth.

Matthew C 
Clasificación:
4.0

El cliente no dejó un comentario.

BRHAM P 
Clasificación:
5.0

No suggestions, great experience

William H 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D 
Clasificación:
5.0

Only thing was a bit of old food and water bottles behind the seat. But great on fuel very comfortable truck really nice people. Never was informed I owed money as I extended the rental and returned it after hours so just figuring that out

MATTHEW S 
Clasificación:
5.0

I was impressed with the 15 foot truck. easy to drive and great gas mileage.

Karen P 
Clasificación:
5.0

No improvement needy. Great location. People are always friendly and helpful.

DAN S 
Clasificación:
4.0

Great customer service!

Walter B 
Clasificación:
5.0

Great location, friendly staff and clean equipment. I'm very happy with my rental experience.

DAN S 
Clasificación:
5.0

I Should get credit back for extra ⛽️ that we put in the Van it was about a quarter tank of gas other than that it was like you guys say a smooth ride. Gracias.

Jesus C 
Clasificación:
1.0

Terrible experience. Had reservation for 730am. Since it was before location opened, U-Haul automatically made my reservation a "24/7 Truck Share" saying I'd be able to check out using the app. Got to the location and the app said no vehicle is connected to your reservation. After panic calling and chatting, agents said location probably just didn't put the keys in the lock box for me to retrieve them. Just wait till the location opens at 830am and they'll be able to check out your vehicle. When they opened, I went in and said explained I'm waiting for my U-Haul reservation. The only employee there said, he can't check me out, only his boss can, who should be in in about 10 minutes. I explained that my reservation was for 730am and that U-Haul said I'd be able to check out the vehicle on my own using the app. He got defensive and argumentative, so I backed off. I just needed the truck! 845am and still no boss. The employee starts telling me I should call U-Haul and see if they have a truck in another nearby location. I call but the phone system says its going to 15-20 minutes, again, to talk with someone. Finally a U-Hail agent comes on the line. He says if the employee can tell us the truck's key number he can check me out over the phone. Now the employee says he called a co-worker who can check out the truck, that the co-worker will be there in 5 minutes. So we wait, 10+ minutes. Finally, the co-worker shows up. He's very friendly and apologetic regarding the boss. He checks out the truck. Its 930am - two hours after my reservation should have started. The truck is filthy. When he opens the loading door I climb up and notice the sign that says to avoid a $25 fine sweep out the truck before returning. I point out that the floor is dirty. He says, ya, they didn't sweep it out last night. First stop I make is to the gas station where I clean the filthy windshield (could hardly see through it) the driver's and passenger's windows and the side mirrors. Getting such a late start made me hit traffic all along my route, so it was dark by the time I returned the truck. I returned the truck much cleaner than I got it, but I didn't scrub the console inside the truck. Checking in using the app, I clicked the choice that the truck needed cleaning before the person rents it. So then the app wanted to charge me a $25 cleaning fee! I had to go back and redo the whole check-in to eliminate the cleaning fee. So, the next person gets a filthy truck too. :( I'd never recommend or use this location again!

Gregory H 
Clasificación:
5.0

Always friendly staff and clean equipment.

DAN S 
Clasificación:
5.0

El cliente no dejó un comentario.

juan m 
Clasificación:
5.0

Great experience. I will rent from them again.

DAN S 
Clasificación:
5.0

Quick and easy!!

Edwin T 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete B 
Clasificación:
5.0

I don't know how you can improve this location, The service was excellent and friendly and getting the Truck here was the easiest location I've ever been too. They are great.

Joseph C 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN S 
Clasificación:
3.0

El cliente no dejó un comentario.

Shannon L 
Clasificación:
5.0

El cliente no dejó un comentario.

Hiranya A 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon B 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine V 
Clasificación:
5.0

I rent from this location every weekend for work. They are the best!

DAN S 
Clasificación:
5.0

Great service.

Jeffrey G 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly G 
Clasificación:
5.0

Great customer service and the whole process was smooth

David M 
Clasificación:
5.0

I rent every weekend for work and love this location. My last rental was a brand new GMC van with only 50 miles on it. I got in, shut the door and tried to start the vehicle. It wouldn't let me start it and I got a message saying that i needed to shut the driver door. I actually had to slam it hard. This happened to me several time over the weekend. Also, someone put a barcode sticker on the radio display that covered up the station. I had to lean over to the passenger seat to see what station was on. Also, the check engine light came on at 220 miles. Not the best rental experience.

DAN S 
Clasificación:
5.0

Thanks for the van much appreciated.

Joseph j 
Clasificación:
5.0

The guys at the Ace Hardware who rented me the u haul van were outstanding! I'll be using them again soon

Jeff g 
Clasificación:
5.0

Truck cabin was stinky and smelled like wet dog. Horrible.

Matthew E 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary H 
Clasificación:
5.0

I rent from this location almost every weekend for work. They have become my friends and I would not rent from any other location.

DAN S 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob R 
Clasificación:
5.0

Fast and efficient

Danielle U 
Clasificación:
5.0

El cliente no dejó un comentario.

JUN K 
Clasificación:
5.0

All the staff at the departure and the arrival sites were very friendly, helpful, knowledgeable and kind people. I had a very good experience.

Sally P 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy T 
Clasificación:
3.0

Please note that it's the hardware store to return the truck on the rental paperwork. It is hard to find because it has no U-haul sign at the street. I drove right by, had to call to get directions, and double back which added to my mileage overage costs. The people who work there were excellent.

Craig G 
Clasificación:
5.0

I rent almost every weekend from this location for work. I love this place!

DAN S 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence M 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara J 
Clasificación:
5.0

El cliente no dejó un comentario.

David G 
Clasificación:
5.0

Maybe check it out before giving it to someone else we found old trash in our U-Haul from previous borrower. Besides that, you guys were awesome!

Andrea C 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN S 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL G 
Clasificación:
5.0

I rent from this location almost every weekend for work. They are the best!

DAN S 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M 
Clasificación:
5.0

I rent a van every weekend for work. This place is the best!

DAN S 
Clasificación:
4.0

El cliente no dejó un comentario.

BRET N 
Clasificación:
5.0

Improve your website/App. Both can be confusing and if it were not for Marge over the phone and the help I received at Cotati Oaks Hardware, I would have gone to a different supplier

Mark J 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA G 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B 
Clasificación:
5.0

Genial

Eric S 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN S 
Clasificación:
4.0

First I order my truck in one town and was told that my truck was in town instead- My truck smelled of smoke and I am asthmatic - I was not clean- I wipe the seat with a baby wipe because it was sticky- the truck was given me with quarter of a tank but actually it was at a eighth - was not sure the gas mileage per gallon so I filled it up about $110 and only used a 1/8 of a tank so lost the rest gas money because there is no refunds on gas I was told when I returned it to one way location store. Blankets I thought I rented were not in in the truck when I arrived at my location- called back and I was told ' they eliminated them from my bill because they were out of blankets- I said it would have been nice to been inform of your situation instead of just eliminated them from bill- overall not real good experience with Uhaul -

Donna T 
Clasificación:
2.0

We got to the location 4 minutes late and the only guy who could help us was leaving to go to the bank. One more minute we would have had to wait. They did not have the size truck we wanted so we had to load up 2 cars too. They did not have the equipment that would have made moving the furniture a lot easier. I don't think it was the locations fault except for almost missing him.

vicky H 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE S 
Clasificación:
5.0

Use an air refresher that truck smells like cigars very strong thats all

Ulises T 
Clasificación:
1.0

The van could be better maintained and there could be a better paying system for gas and miles. The van had a horrible odor and it wreaked the whole trip. In addition, the van was used for <30 miles and got refilled for more than what was wasted. An appropriate refund would be appreciated for the extra gas and the inconvenient smell.

Erika C 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison H 
Clasificación:
5.0

Robert was super friendly and helpful.

Samantha M 
Clasificación:
5.0

I didnt get the guys name who checked me in, but he was very nice and friendly. Check out was also a breeze. 5 Stars *************************** to this store

RICHARD S 
Clasificación:
5.0

There was a hole in the roof of the vehicle that we were given. Rain leaked into the load and soaked my items in the mother's attic. Other parts of the vehicle were equally well maintained and needed to be adjusted by us to make the truck safe for travel. Had we not noted them prior they would not have been fixed before we left cotati.

John H 
Clasificación:
5.0

The only thing is make sure your costumer get what they reserved, I didn’t get my dolly and I got charged for it

Glenda M 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve K 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD S 
Clasificación:
5.0

The folks at Ace / Cotati Oaks Hardware were absolutely the best. Truck was ready to go when I arrived and check it just took a few minutes. They will be my go to in the future.

Rick O 
Clasificación:
5.0

El cliente no dejó un comentario.

dan p 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine L 
Clasificación:
5.0

Thank you for your personalized attention! Best, Luis.

LUIS R 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M 
Clasificación:
5.0

Truck cargo bay leaks.

LUIS R 
Clasificación:
5.0

El cliente no dejó un comentario.

Guilherme S 
Clasificación:
5.0

Servicio amable

Clifford K 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS R 
Clasificación:
5.0

Excellent customer service at Cotati Oak Hardware. They made pick up and return a breeze which was so nice since moving is not a picnic.

Kimberly S 
Clasificación:
5.0

El cliente no dejó un comentario.

John H 
Clasificación:
5.0

I rent a Uhaul van every weekend for work. Everyone that works at this location is great and I will continue to rent from this location every time I need a van.

DAN S 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuri P 
Clasificación:
5.0

They did a great and providing a good customer services for me with professionalism and the property manager

Ricardo C 
Clasificación:
5.0

The staff at this location were incredibly helpful and patient. Highly recommend this location

Roni F 
Clasificación:
5.0

El cliente no dejó un comentario.

Tania C 
Clasificación:
5.0

Nothing Everyone friendly from start to finish!!

Marilyn M 
No se han enviado comentarios para esta ubicación.
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