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The equipment was in great working order. The customer service was horrible. My parents picked up and dropped off the truck and said “the guy was a bearâ€. Needless to say I would go completely out of my way to rent a truck for somewhere else if I need one in the future!
Once again site didn't work for drop off either. Both locations were great, but I'll never rent uhaul again because of the way you run it. I reserved at a location that was open on Sunday, and then you switched me to a site that was closed. Moving is stressful enough. You made it much worse. Plus, when you're given the distance of the move... why don't you just give a price for that move? You gave only 105 miles for a trip that used up over 45 miles just to pick the truck up and then was over 100 miles to the next location. The whole experience was awful. Never again.
no complaints at all - very easy experience
Easy and efficient pickup and return; great service.
Spoke with the uhaul personnel in-store the day before. He explained everything. Everything else was follow the directions and drive.
While the two drivers licenses were presented only one got on the contract.
The car dolly made this experience really easy to accomplish. Easy checkout, use and return. Thanks!
Tutorial before you leave on after hours drop off.
Our pick up and return of the truck was easy, great place to hire U Hauls.
I returned the truck after hours and only dropped off the key in the lock box
Terrible, getting receipts for equipment I never got and charges for equipment I didn't ask for.
Great location easy in and out to pick up and drop off trailer very friendly
Excellent customer service, clean facility seamless transaction. Thank you
The attendant that was on duty was very helpful and polite. I would certainly use this location again!
The staff was great to deal with.
Keep doing what you're doing.
I reserved a 26 foot truck a week and a half before pick up date. But when I arrived they gave us a 20 foot truck. Was told that we would recieve a discount on the mileage however this did not happen. We had to make more trips with the smaller truck as opposed to the 26foot that would of held everything.
Everything was perfect. The process was professional and extremely convenient. There wasn't anything I would do differently. I would highly recommend the Cornerstone Market location to others.
Good service
Directionals did not work
Best U-Haul location I've ever used.
I picked up my u haul and noticed that I had been given a u haul from the 90's. You could barley see the coloring of the u haul as it was all metal. I advised u haul I was traveling from Maine to Florida and needed to rent a cargo trailer. It took me 2 days to travel, and during my travel I experienced rain most of the way down. I got into Florida later on at night and noticed when I had opened my u haul everything was soaked. Blankets, pillows, clothes, dvds, my 2 TVs, my DVD player and other personal belongings. I did not take insurance out as I was only aware the insurance would cover accidents and my car insurance would be valid for any trailer I was towing. I was advised by the gentlemen that checked me out because I didn't take out insurance my claim would be invalid. I had to go out and buy a new tv, and DVD player. All my boxes were soaked and I had to unload and unpack everything the minute I arrived in Florida. I had to wash all of my clothes and bedding and dry everything off that we in boxes. I rented a cargo trailer for the main purpose so my items were not ruined or stolen during my travel. I am very dissatisfied with this whole experience, and will avoid using u haul in the future.
Everything was easy and straight forward. The truck was clean and easy to use.
Very nice man. Helped and made the process very easy.
can't improve on nothing wrong.
This location is very convenient because we live in the same community. Although, I did not have physical contact with my return, the online afterhours drop off were very easy to follow and understand. It all worked out beyond expectations.
The U Hall system was very slow. It also had problems the day before when we had help from another location that helped me make the reservation
The code to unlock the key box did not work. Had to get someone with the master key to open the box while we had to stand in the cold pouring rain! Then the mileage of the truck was off by 10,000 miles and the truck smelled of cigarette smoke! Our pickup was delayed by over 30 minutes. Gentleman in the store was helpful but not a good setup.
Great Service and the process was quick and easy!
The truck had a hole melted thru the side of the body to allow the exhaust to go out. I reserved in plenty of advance notice. 4 days before I was due to pick up the truck, Uhaul changed my reservation and cancelled the large truck I reserved and gave me a smaller truck further away. I had to spend about one hour on the phone trying to renegotiate the terms so I didn't have to pay the extra miles that were caused by them. I also had to make more trips as they gave me a smaller truck.
Excellent service, I wouldn't change a thing. Thanks
Called and reserved unit for date got a call the day before pickup said I would have to go and pick up three towns away and I was lucky they had one .I would have been up set if no unit but all was good
No improvement needed
good people good service . Everything I needed to know was explained to me.
Not a very friendly place at all. I don't like doing business here but it was close and convenient and they had what I needed, but I would prefer do take my business elsewhere next time
location, customer service, ease of rental
Great customer service!
Great people! Great service!
very helpful and professional staff
Extremely helpful and kind service.
Quick and easy. Great service!
The guy was very nice and helpful and I took the trailer back clean and he did thank me for that.
I was in and out. Very nice and helpful, will definitely use them again
Computer system was slow but that didn't alter the very good service. Very smooth process overall
Excellent service, reviewed every safety issue, checked all directionals - U-Haul changed the pickup location, these folks offered an extra day in case - it all worked out great. Most important, we were safe on the road.
It was a very uncomfortable experience but when all was said and done it turned out to be worth it.
Both passenger and driver doors would not close completely (could see a gap between door and frame while driving). Replace passenger wiper blade, it was not attached to the wiper arm.
Had a problem with the uhaul reservationson line, called, got the location problem resolved. When I arrived for pickup, they overcharged me by more than 100%. Called reservation line twice, representative agreed that I was overcharged(twice), but transfer didn't go thru(twice). Called customer service line, routed me back to the same person. Still not resolved.
Great customer service.
Nit picked on fuel level and charged $40.00 additional due to the needle being on the bottom side of the line instead of the top. Ridiculous. Will never do business here again.
