Comentarios de los clientes para Corderos Auto Repair

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Corderos Auto Repair

Clasificación general:

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Pushkar B.
Clasificación:

El cliente no dejó un comentario.

Katherine H.
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El cliente no dejó un comentario.

SAVIOUR P.
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El cliente no dejó un comentario.

Bojana T.
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El cliente no dejó un comentario.

John W.
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Everything went very smoothly and the gentleman I worked with was pleasant and helpful.

Devin M.
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When I arrived at the location there was no one there which made it very confusing to drop off the truck. I was also charged an extra $40 for being a day late when I went to return the truck on the same day and the location was closed.

Vincent T.
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El cliente no dejó un comentario.

Takahiro I.
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I could not find a dolly which I ordered.

Jonathan M.
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Arrival scheduled for 5 am. Street was closed off in both directions a half mile for ongoing construction that predated Oct 8. Walked in from barricades, only to find ALL lights at the location no working, ittook over 1.5 hours to check-in, find keys and truck in total darkness severely impacting my schedule.

ACHARYAHA T.
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Overall experience was great !!

andrea G.
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I especially loved the truck, it was the cleanest Uhaul truck that I ever rented. The front was clean and the back of the truck where I placed my items was very clean.

Jane T.
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Pick-up was supposed to be contactless- was asked to wait in lobby with another customer. Employee did NOT wear a mask, nor did the owner.

Nathaniel W.
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Nothing wrong with the pick up location, but my first pick up was cancelled due to the location not having a record of my pick up on their logs which caused them to reject the truck I was going to pick up. That first location was a 45 minute drive for me and was a last minute change from my preferred pickup location. I am very disappointed with the way that UHaul has managed my reservation and I will not be using UHaul for my next move.

VICTOR F.
Clasificación:

Maintained for the truck period.

Brice I A.
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El cliente no dejó un comentario.

Michael Y.
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El cliente no dejó un comentario.

Timothy R.
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Return process was a breeze.

Muhammad M.
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This location did not respond to phone calls, or even messages from Uhaul scheduling. As a result, I was not able to speak to them beforehand to confirm/ask questions. Also, despite the fact that I returned the truck during business hours and handed the key to the person at the desk, they did not give me a receipt at that time. He said "you'll get a receipt by email", and the email came the following morning. I spend the whole day worrying about whether they would charge me extra. Also, the location is far from everything, deep in a residential neighborhood.

Cameron P.
Clasificación:

Not pertinent to the location, but I had to call Uhaul and was on hold for 30 minutes, person I talked to helped me for 20 minutes, then put me on hold while she called her tech support. While I was on her hold, I was put back into the initial hold line where I had to wait another 30 minutes for someone else to pick up. Ended up on the phone for an hour and 45 minutes to pick up my truck because the person who took my reservation spelled my name wrong (and never sent me my email confirmation).

Bryan B.
Clasificación:

Provide WiFi.

Ayca A.
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El cliente no dejó un comentario.

Paolo M.
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Made reservation for a trailer at 8:00 at a specific location (Princeton Airport). The reservation was changed to a different location (Washington St. Princeton) and at a different time 8:30. A total disaster for me.

Steven M.
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El cliente no dejó un comentario.

Joshua W.
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Overall the experience was terrible. I made a reservation a week before for a 9:00 pick-up on a Sunday. I arrived late for the pick up (at 11:00), only to find that my reservation had been cancelled. I was never told that this might happen. The guy at Corderos told me to phone U-Haul, which I did. Their automated recording asked me to hit "1" for rentals, which I did, but the recording kept looping over and over again, no matter what button I pressed. I hung up and went to the web app to make a new reservation, but it said that there were no trucks available at my location, which was untrue, since my truck was still sitting there. Fortunately, Mark from Corderos saw me getting furious and went into the computer system to make me a new reservation. Had he not been there (it was a Sunday and they were closed) I would have been out of luck.

Patti W.
Clasificación:

The one issue I had was your online site. It would not recognize my email and password. I called your support and they gave me a work around. When I tried to return the van, the same thing happened. It didn't recognize my location or my sign in. My husband did the return off his phone with the contract number and it worked. Otherwise, van was great and easy to use.

Michael S.
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Friendly and fast service every time. I have had 3 rentals and all have been fast and easy.

Dong Hoon N.
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We used the online check out process and it was pretty annoying because we set a driver with an international drivers license as the primary driver, but then because the international license didn't have a barcode to scan, we couldn't complete the scan of the back of the drivers license, so we scanned the secondary license barcode (if someone happens to not have a US drivers license at all, they can't proceed to the next step and there's no way to contact customer service easily which is an issue also -- you should really warn people about this when they're making the reservation or not make it an option at all -- see below also). We couldn't however go back and change the headshot and front of drivers license so we had to wait for half an hour and talk with the person reviewing live (who was very helpful grateful to her). Also, originally when inputting the primary and secondary driver when making the reservation, international license was an option for the primary but not the secondary driver which made no sense, especially given what I pointed out above.

Kennedy O.
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I like this location in general and their rates. The only problem I had was the process of acquiring the keys is just ridiculous. They make the process look easy with they way they explain with no in person handling and everything being done online. The process though can include calling their customer service number which is an ugly waiting event for your call to be picked. Even when I returned the car some of their customers were asking me how to get the keys since they were also getting frustrated. Other that, I'd recommend them.

Mustapha H.
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Thank you

Wing L.
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The location is acceptable, staff at counter is willing to help but it's not much they can do due to the self pickup nature. I would recommend to do the pickup in a U-haul staffed location, it's worth to drive 15min more than spending 1+ hours on the apps. The self checkout process is cumbersome, if driving license photo is needed and if U-haul need to call 2 other people to confirm my reservation, it should have stated in advance and it can be done during the pre-checkin process, those things are not necessary to wait until you are in the parking lot under 90 degree, and you struggle to find out who can pick up the phone right away when phone ring.

MATTHEW W.
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Pick up was in a gas station office that the owner smokes in , not very clean but ok for quick pick up.

Arthur V.
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Easy drop off in big lot adjacent to the body shop. Wasn't positive where to drop the truck outside of business hours, but once you see the lot...haha

Stephen K.
Clasificación:

El cliente no dejó un comentario.

Jonathan G.
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El cliente no dejó un comentario.

Ronald F.
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El cliente no dejó un comentario.

John S.
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The processing of renting from uHaul is excellent and very professional. Everything is exactly as described and the instructions and photographs precisely match the vehicle being rented. I've used uHaul in the past and would use them again in the future.

Thompson H.
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When doing remote pickup, have a note explaining the key code access will be given after payment is received. I was a little confused about the process since it was my first time checking in on my phone.

Roy B.
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Was charged an extra fee that was not discussed. Told me they didn't care when I brought the trailer back because they wouldn't be there. It was returned at 3:30 the same day it was rented and 1.5!hours before agreed upon. It's a disgrace to steal $20 from a customer

Kai G.
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El cliente no dejó un comentario.

Jeffrey P.
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Right tail light didn't work. Other than that everything was great.

Valerie M.
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El cliente no dejó un comentario.

Samuel R.
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Make the key slot actually large enough to fit keys in.

James J.
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El cliente no dejó un comentario.

Murat E.
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El cliente no dejó un comentario.

Sophia K.
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El cliente no dejó un comentario.

Barbara W.
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Everything was fine with the app and the vehicle. This problem was covid precautions. The lock combination was lacking a digit on the instructions, and the lock would not open, so I had to go into the office despite the advertisement of contactless pickup. In the office were THREE STAFF CROWDED IN A SMALL SPACE, NONE WEARING MASKS. Kind of defeats the purpose. Staff member said, "Oh, you have lock #4," showing they knew it was not working and expected me to have to come in. When I returned the van staff were outside chatting, also no masks or distance. This business is hurting your reputation.

Alisa C.
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El cliente no dejó un comentario.

Gregory O.
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There was no one available to help us at the drop off most likely due to COVID 19. However we were shocked to receive a bill for an after hours drop off fee. We dropped the truck off around 6 pm. We were never told about any time restrictions for the drop off, only to have the truck back within 24 hours. We actually returned the truck more than 12 hours early. I would not use U HAUL again.

Carol C.
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excellent service thanks

James H.
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Not advised on website to bring passport to check in. Fortunately, the vendor allowed me to rent. Instructions on what is needed would be useful to know in advance.

Sonia G.
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I'm never disappointed with U-Haul.

Claudia G.
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It would be great if they clean the truck better (or at all). Seems it's not being cleaned between users, so dust, hair and others accumulate. In cov19 era, it's appreciated more than ever to have things cleaned

Laxman K.
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I expect a full refund for the accessories: furniture dolly and the furniture pads.

Alvaro C.
Clasificación:

The location was great and the people at Cordero's very helpful. What was extremely frustrating was that I could not finish the online pick up due to not having a US Issued Photo ID. I think it would be extremely helpful if that requirement was made explicit earlier, as to not lose time (we spent nearly 40 minutes trying that before being told it was not possible).

SARAH N.
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El cliente no dejó un comentario.

Robert M.
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Zero friendly place. It shuld have more information on how to collect the equipment. I never received the dolly.

Caroline S.
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Equipment we ordered was not available; we were promised credits for equipment and mileage and instead uhaul way overcharged us. Still waiting for uhaul to get back to me to make it right. Awful experience.

Yevette C.
Clasificación:

The dolly that I rented to move furniture was not provided. There was no clear signage to give instructions to customers. Everyone who was there was confused as to how to proceed and ended up being on the phone with customer service.

Margarita B.
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El cliente no dejó un comentario.

krystyn K.
Clasificación:

The workers were very friendly and took the time to answer and questions we had. They made sure everything was hooked up before i left and unhooked the trailer when i got back. Everything was easy and fast. They even asked if everything went ok of if i had any problems along the way. I would definitely use this location again.

Ambrosio L.
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El cliente no dejó un comentario.

Asim U.
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El cliente no dejó un comentario.

Ziyi W.
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El cliente no dejó un comentario.

Gabriel B.
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Very helpful staff when Uhaul's system (not the location) messed up our reservation and double booked the truck. Got us the second one ready no issues and were kind throughout the process.

Ana Emilia A.
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service was abysmal

Venu V.
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El cliente no dejó un comentario.

Laura S.
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El cliente no dejó un comentario.

Monica S.
Clasificación:

I was charged for equipment I did not get

Luis C.
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El cliente no dejó un comentario.

Dixon C.
Clasificación:

it was my first time with this process but once i got through it i really liked it. good job guys.

Tao L.
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El cliente no dejó un comentario.

Dmitriy B.
Clasificación:

If you can not help your customers it is still not a reason to be rude with them.

Stewart M.
Clasificación:

This location is owned by dirtbag trash people.

Madeline G.
Clasificación:

The location was great, but the process for checking in to receive the truck was much less smooth than anticipated. I was not aware of the requirements to pick up the vehicle beforehand and the website was unclear as to which items are required, ex. passport and company contact information. I am thankful someone was with me to pick up the vehicle - I would otherwise have been waiting much longer than I did to receive the go-ahead to complete the pickup process. The website was unclear of what to fully expect on pickup day and should be improved.

Catherine C.
Clasificación:

I was very dissatisfied with the way u-haul do things. I had a reservation for 11am on 3/23/20. Upon arrival, was told that I had no reservation. I was at the location for over an hour just to pick up the truck. One of your employee was giving us the run around which was very annoying. So I was not pleased with U-Haul.

Jody R.
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El cliente no dejó un comentario.

Michael G.
Clasificación:

There were not enough moving blankets

milanda M.
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El cliente no dejó un comentario.

Arnaldo M.
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El cliente no dejó un comentario.

VINAY D.
Clasificación:

The van had a flat tire filled up by the attendant. When I asked if this will cause a problem, he said 'No, but if it happens please call uHaul'.. The tire pressure kept going low, but we didn't have heavy load so it was fine. I did carry a pump just in case we break down.. I think uHaul should take care of such issues in advance.

David V.
Clasificación:

Friendly staff

Thomas W.
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El cliente no dejó un comentario.

Timone G.
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El cliente no dejó un comentario.

Nicole C.
Clasificación:

El cliente no dejó un comentario.

Eugene B.
Clasificación:

Left truck with more gas than needed. Left all blankets in truck that were given to me in Blue ridge during pickup. Was told they would charge me for folding so I folded all I used. He did not inspect truck and I trusted him. Now I am being charged for 2 blankets. Not happy. I will not rent from uhaul again!

Paul T.
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El cliente no dejó un comentario.

Joseph P.
Clasificación:

El cliente no dejó un comentario.

Nicholas J K.
Clasificación:

El cliente no dejó un comentario.

James T.
Clasificación:

A+

JUAN C.
Clasificación:

El cliente no dejó un comentario.

Anne D.
Clasificación:

El cliente no dejó un comentario.

Evgeniia L.
Clasificación:

El cliente no dejó un comentario.

Paul L.
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El cliente no dejó un comentario.

Nicolae B.
Clasificación:

Dropped the truck after hours and almost a week later my credit card was charged $25 for cleaning!! I returned the truck spotless.

Angie J.
Clasificación:

El cliente no dejó un comentario.

Jaya Prakash P.
Clasificación:

Good

Omar R.
Clasificación:

El cliente no dejó un comentario.

Dennise G.
Clasificación:

The Uhaul attendant was very friendly and courteous. He gave me all the information I needed. It was very easy to rent and return the vehicle.

Mukuntha Rajan S.
Clasificación:

The dolly which I reserved was not provided. The reservation was not productive without the dolly.

Philippe B.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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