Customer Reviews for Coppertop Storage LLC
(Distribuidor de U-Haul del vecindario)

480 comentarios

1412 W Hwy 914   Somerset, KY 42503

(606) 678-9057

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 3 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(606) 678-9057

1412 W Hwy 914
Somerset, KY 42503

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 3 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I was redirected to the final location twice which was frustrating. First redirect was wrong place...it put us behind schedule.

Daryl B. 
Clasificación:
5.0

easy rental

mario R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daren B. 
Clasificación:
5.0

Mike and Jr deserves a 10 star rating if I could!! They made sure my equipment was clean and ready when I arrived... Best uhaul in town!

kevin H. 
Clasificación:
1.0

I want to speak to upper level management about my uhaul experience. David Griffin 757 708 4788 or 757 256 9762

david G. 
Clasificación:
5.0

This U-Haul business is within walking distance of my home. The guy that waited me whose name was JR. He was a great guy. Very easy to talk to and covered everything in details on the trailer. I will rent at this location.

terry B. 
Clasificación:
5.0

Super nice guy. Was all ready for my return.

Barbara K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

Friendly and helpful!

Pam B. 
Clasificación:
5.0

The people running this location were SO helpful and kind.

Kimberly M. 
Clasificación:
4.0

The 5x8 trailer needs some more tie-down points. I have 2 sizes of straps and neither would fit through the openings in the trailer. Only 2 points, on the floor, that would accept a hook. Load slid during the way home causing a small crack in the leg of an antique chest.

John M. 
Clasificación:
3.0

I requested an appliance dolly but didn't get it. I did a mobile pickup on Sunday so I wasn't able to see if I could still get one. I will be requesting a refund.

Melissa M. 
Clasificación:
3.0

Lot is spacious enough to maneuver around in. No one came out to help. We just dropped off trailer using the app on our phone.

Roger S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary A. 
Clasificación:
5.0

These guys are wonderful, very nice and professional. They will help with whatever they can! I HIGHLY recommend them for your storage/uhaul, and towing business!

erica t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin H. 
Clasificación:
5.0

It was a breeze upon pickup. The person attending me was very courteous and kind. Facility is an easy place to get in and out of. Would recommend and rent from again.

david G. 
Clasificación:
3.0

Fix your app. 4 hours devoted to your customer service team is way too much.

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sondra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sondra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitch C. 
Clasificación:
5.0

Mike and Jr is great at what they do..two thumbs up!!

KEVIN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
5.0

Nothing good jop

Junior L. 
Clasificación:
3.0

The truck kept breaking quickly for no reason. It did it 5-8 times.

Shawne S. 
Clasificación:
5.0

Great place to do business.

jerrell r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa G. 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL V. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN D. 
Clasificación:
2.0

My order was moved to a different location they said that they notified me but I received nothing. I did not take the dolly only the trailer. I was still charged for the dolly and I had to sit roadside for 3 hours waiting for somebody to come fix a blown tire. Customer service was wonderful but the people that they work with to help you with emergencies were terrible

Jerry C. 
Clasificación:
2.0

Rough terrain but the guy helping me was awesome. I will use again next week. It's closest to my home.

MICHAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna T. 
Clasificación:
2.0

Picked up the uhaul on completely empty! It took over 300 dollars to make it to Florida. When we got here I called Coppertop Storage to let them know to document that we picked it up on empty and they had it documented that we picked it up on 3/4s of a tank…… I just expected better paying 1300 dollars.

Kayla F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

It rained when I had to check out, but not you fault

ROBERTB W. 
Clasificación:
5.0

El cliente no dejó un comentario.

connie G. 
Clasificación:
1.0

Pricing was not disclosed at time of rental. Had to text and ask daily rental cost and was not told mileage cost only daily rental cost. Did not get told difference in mileage cost with weekday and weekend rental until having truck for a week.

ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

james P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra P. 
Clasificación:
5.0

These guys are always friendly, helpful, and efficient. GREAT EXPERIENCE!

monty G. 
Clasificación:
5.0

Not sure how they could improve anything when I didn't have any problems. But I also didn't have in person contact (My choice. I did everything from my phone. It was easy. But Mike's is a easy location to find and there's plenty of room to maneuver the truck if need be. I would gladly return to this location for all my future reservations and have already referred a person to pick up from that location.

Stephanie B. 
Clasificación:
5.0

Great customer service. Great guys to deal with. They were able to help me out at the last minute and it was a huge help to me.

Kevin C. 
Clasificación:
4.0

Lots of room for drop off.

Kenneth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY D. 
Clasificación:
5.0

Wonderful people. Deal with them often, (sometimes several times a month) Always a great experience!

MARIO R. 
Clasificación:
5.0

Nothing, experience was very professional and personal

Paul B. 
Clasificación:
4.0

The customer service was extremely friendly and accommodating.

Timothy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

Smooth out parking area.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin H. 
Clasificación:
5.0

Great guys

kevin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Latisia H. 
Clasificación:
5.0

The web site would not let me check in. It wouldn't add photo of odometer/ fuel level. That cost me money so I won't be using uhaul again.

Timothy H. 
Clasificación:
5.0

Very good customer service! Will work with you on Pickup and drop off! Thanks ✈️

Gary H. 
Clasificación:
5.0

Clean truck,easy checkout process...Jr was great

kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth S. 
Clasificación:
3.0

El cliente no dejó un comentario.

nellie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger D. 
Clasificación:
5.0

Attendant on duty was wonderful. -very helpful, pleasant and professional. We will return primarily because of his great service.

Michael S. 
Clasificación:
5.0

I've rented from Mike's 3 times now.. And Everytime is a great experience.. excellent people... professional people..and very helpful people...I would not rent from anyone else if I didn't have to....HATS OFF TO MIKE AND CREW!!!!!!

Thomas P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shooby H. 
Clasificación:
5.0

Easy check out process

HEATHER M. 
Clasificación:
3.0

Truck cab smelled of cigarettes and had an empty pack of L&M reds in the passenger floorboard

Tyler R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda P. 
Clasificación:
5.0

Great service as always

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

when I dropped off the truck, I was unable to "Share my location" with my cell phone.

Anthony S. 
Clasificación:
5.0

The return the office was super nice. They we're very helpful and do the speedy quick return. No issues. No problems. They were very kind and helpful. And we're able to check me out very quickly. Thank you so much and have a Blessed day. ??

Betty H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
5.0

Rental was ready and service was excellent

dwayne S. 
Clasificación:
3.0

Renting this was a nightmare but it was not the fault of the location. When we reserved the truck we were told the location would be open and we should just show up. It was closed and we were NOT told (by the Louisville call center) that we were required to sign in online when we arrived. It took 2 hours of our time and multiple calls to the call center to rent the truck. I have used U-haul 3 times in the last 8 months and I am done. Also we originally rented the truck from another location but he called the day of and said he could not get the truck we reserved. He said since it wasn't his fault he could not help us but we could call the Louisville call center. Another example of great service. Very frustrating.

ralph G. 
Clasificación:
1.0

The electronic pick up service is horrible and NOT user friendly

Daren B. 
Clasificación:
3.0

This staff was super friendly and nice. The problem was the truck itself. The truck's interior smelled like cigarette smoke. It was terrible. My wife wouldn't get in it until it aired out, which still didn't get rid of the smell. I also have a problem with the uhaul cleaning fee. I swept out the from and back of the truck but I was unable to get all of the dried mud out of the front of the truck. The problem I have with it is that the mud in the front of the truck solely came from the parking lot where I picked up the truck. I feel like it is unfair to charge customers for something that was caused by the business.

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARk B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas E. 
Clasificación:
5.0

I am completely satisfied with the storage facility the staff and JR Haynes. I have already recommend other friends about Coppertop storage. and there Services. They are some of the nicest people .

Larry D.  |  Overall Experience 
Clasificación:
4.0

I think the milage forca one way rental was too low.

Jennifer H. 
Clasificación:
5.0

Very happy with services from this location. Will use again.

Larry C. 
Clasificación:
5.0

Quick, thorough, turn in.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

every u haul place i have gone to before this one had NO BLANKETS this place only had 12. y'all need to address this issue!

rex P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garriet V. 
Clasificación:
5.0

Nice and friendly. Would recommend to all

Miles F. 
Clasificación:
2.0

Reservation was for 8 am owner did not show up till 9:15 am.never checked equipment and when asked if he had a grease gun he told me he was out of grease. Equipment was in bad shape. Over all a bad experience... and I work for uhaul!

Gary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

judith H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
4.0

El cliente no dejó un comentario.

alan H. 
No se han enviado comentarios para esta ubicación.

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