Customer Reviews for Coppell State Inspection
(U-Haul Neighborhood Dealer)

53 reviews

200 E Belt Line Rd   Coppell, TX 75019

(972) 505-4834

Office Hours

  • Mon-Sun: 9 am–6 pm

Services at this Location:

Contact Us

(972) 505-4834

200 E Belt Line Rd
Coppell, TX 75019

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

They don’t have all your equipment

Nathan Walker 
Rating:
4.0

They always have what I need! :)

Keishana Elphage 
Rating:
5.0

very conveniant location and very helpful employees, I will rent at this location again

Bill McFarlane 
Rating:
5.0

Customer did not leave a comment.

VINEESH KUMAR NEYYAN VENGILAT 
Rating:
5.0

Customer did not leave a comment.

Bill McFarlane 
Rating:
5.0

Customer did not leave a comment.

Sudhakara Muthaluru 
Rating:
3.0

Customer did not leave a comment.

Shayla Connor 
Rating:
5.0

Excellent

Ravi Mandla 
Rating:
5.0

Staff always friendly and helpful. Very convenient location.

Robert Lynn 
Rating:
5.0

Customer did not leave a comment.

Richard Roberson 
Rating:
5.0

U-HAUL saved my day. Thank you Team

ARUNPRASAD KANDASWAMY 
Rating:
4.0

Trying to figure out where the truck was located,across the street, was a 15 minute walk.

James Gresham 
Rating:
5.0

Great people that helped me with turning my truck back. Fuel station was the same spot, perfect.

Alberto Alvarez 
Rating:
5.0

Great customer service 👏, good people

Francisco Loconte 
Rating:
2.0

The truck a 15' van needed a lot of work. The ignition did not turn very well, it had to be pulled forward and turned at the same time, the check engine light was on, the brake light was on, when driving the truck, it pulled so hard to the right that you actually had to pull the steering wheel to the left to drive straight. After the receipt was emailed to me, I noticed it said it had a 1/2 tank of gas upon rental, it only had 1/4 of a tank of gas, we put 20 gal of gas back into the vehicle upon return, which took it to 3/4 of a tank of gas. As for the cleanliness of the truck, the cabin has probably not been cleaned on the inside in quite a while, the windows were very dirty, the inside was dusty and smelly, and the air conditioner did not work. Now the bed of the truck was clean, it did not have the blankets that I asked for, but I made do without them. Overall, I was very disappointed in the shape of the equipment, it was not a safe vehicle to rent out. I was on a very severe time crunch and did not have time to go back, but the location I rented from, I was not impressed with the service from them either. I was just thankful it didn't break down when we were using it. It was 107 that day and was very miserable without the air-conditioning. I used the location because it was convenient to my house, that mistake will never happen again.

Deb Stroud 
Rating:
2.0

Did not have a dolly in the vehicle as requested. And they still charged me for it!

Wesley Mathews 
Rating:
5.0

Staff was excellent. Experience was fantastic.

Stuart Cornwall 
Rating:
5.0

Customer did not leave a comment.

THOMAS BOURESSA 
Rating:
2.0

Truck was not clean inside the driver area and the back had trash in it already and dolly roller not secured. Truck had check engine light on and warning light kept turning on and off and Truck fuel not full

esteban alcala 
Rating:
3.0

The maintenance light was on. The pickup location was half a mile away. Cleaned though and worked fine. Good air conditioning on a hot day!

Lori Butterbaugg 
Rating:
5.0

Customer did not leave a comment.

Venkata Alluri 
Rating:
5.0

Thank you, it was my first experience using the Uhaul moving, but overall it was the perfect solution and communications started with the managers in the Uhaul office and returning the truck back.

Nargiza Dekhkanova 
Rating:
5.0

Customer did not leave a comment.

Mirna Tresidder 
Rating:
2.0

Was not clear to go but staff was very helpful, kind, amd professional

Niko Koock 
Rating:
3.0

Customer did not leave a comment.

TYREE WHEELER 
Rating:
4.0

Customer did not leave a comment.

Glenn Corona 
Rating:
3.0

I did register online. I got to place and he cancelled my reservation and made a new one. He said the truck was not available. However he re entered a registration for the smae size truck. It seemed to charge more than i had done online. Because he did not have dollies nor clothes.

Cynthia Brenchley 
Rating:
1.0

On my pickup, the paperwork had incorrect mileage and fuel level. On my return, the kid at the counter tried to charge me more for mileage and fuel level. Fortunately, I photographed the dash before I left and used the photo to prove my bill correctly.

Nicholas Bliobenes 
Rating:
3.0

Customer did not leave a comment.

ANDREW KRAMER 
Rating:
5.0

Customer did not leave a comment.

Sudhindra Devarakonda 
Rating:
3.0

Clean and safety check the truck.

CHRISTINA THOMAS 
Rating:
1.0

If I never have to use U-Haul again in my life that’d be great.

Christopher LeBlanc 
Rating:
4.0

Everyone who helped us rent the truck were very professional.

david Zmeskal 
Rating:
1.0

Please read the full review and take action if you can. Firstly, they changed the location and haven’t updated it on U-Haul. And the real problem happened when dropping of the vehicle. The key was not fitting in the drop box. So when I contacted the customer care.. they were able to contact the store general manager. He first asked us to put the key in locker 4 which is not there at all.. then he told us the wrong code for locker 3.. at last when I asked the customer care associate to connect the manager with me.. he was straight up rude.. I waited there for almost an hour just to drop the key.. I should be the one frustrated.. but the manager was shouting.. being sarcastic and scolding.. I don’t know how these people are even existing in this world among us.. and he is a store’s general manager. This is the worst ever experience I had so far in my life.

Mohana Krishna Jaladi 
Rating:
3.0

I am totally upset with UHaul that they did not have my “reserved and confirm” and appliance dolly reserved and waiting at my neighborhood U-haul as indicated on all my email receipts. Instead, after showing up for on-line check-out we were told no truck was available, so we had to go to 30 minutes, 15 miles further out of our way adding gas, milage and time to our costs. It is a pure bait and switch. I will be following up with phone calls To corporate!!

Alan Hilsabeck 
Rating:
5.0

The vehicles are very old. When we are paying hourly and agian asking us to refill tank is too much. Except it is convenient, no other benefits renting from uhaul

vishwanatha kichili 
Rating:
5.0

Nothing to recommend or suggest. Quite pleased with service. Smooth transaction; highly recommend!

Joel Bersamira 
Rating:
4.0

Customer did not leave a comment.

William Dubbs 
Rating:
3.0

Customer did not leave a comment.

Victor Perry 
Rating:
5.0

Put a Uhaul sign next to the door or somewhere visible to know you have to walk into the gas station mart. Thank you!

Jose Heraud 
Rating:
1.0

I wouldn’t recommend this location at all I would recommend uhaul but this location needs pest control asap. I was standing there waiting to finalize my rental transaction and I seen a rat running across the convenience store. The worker looked because I know he knew what it was and he tried not to acknowledge it but it was too late I had already seen it.

ALMA CARWELL 
Rating:
5.0

Excellent

SAHEED KAREEM 
Rating:
5.0

Customer did not leave a comment.

Trivikram Molala 
Rating:
1.0

When we went to pick up the uhaul there were giving us a hard time. When we got to our storage to empty it out and we opened the trunk of the uhaul it was so dirty and disgusting it stinked so bad bad trash and some weird liquid that was stinking everything

arnaldo jr Padin 
Rating:
1.0

Very poor customer service at this location in Coppell TX. We had reserved a truck plus a utility dolly and two floor dollies. Only the truck was available when we arrived for our pick up. They made no effort to help contact other locations to get proper equipment, we had to do that ourselves which delayed us an hour and a half from getting our moving done. The other two locations we attempted to call in Lewisville TX would not answer their phone so we kept getting directed to a main phone number. After driving to a couple of U Haul locations we were eventually able to get one floor dolly and one utility dolly.

Mike Braden 
Rating:
3.0

Seemed a bit disorganized with the worker inside the store, we were lucky the owner happened to be there for an inspection

TRACY ADAMS 
Rating:
1.0

Truck was dirty, staff was unfriendly, there was trash in the truck and sticky floors, and the AC did not work in the truck

matthew Kirkham 
Rating:
3.0

Customer did not leave a comment.

David Quillen 
Rating:
3.0

Customer did not leave a comment.

Shaquaya Hedgpeth 
Rating:
5.0

The man at the gas station who did our paper work was very helpful and made it easy.

Chris M Maurer 
Rating:
4.0

Maybe staff needs to be. A little more informed on return procedure. It was all good.

Lori Harrison 
Rating:
1.0

U-Haul never completed my scheduling so I had wait at this site for 30 minutes to not have the vehicle then go to another place where U-Haul was not setup which required me to then go to another location. A colossal mess.

Vishal Singh 
Rating:
5.0

Kenneth and his partner was great. They were on time, they were efficient. Two good guys in the business of moving. Will definitely use them again, they know their stuff!

Jahkema Wimberly 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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