Comentarios del cliente para Cooper Brother Citgo

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Cooper Brother Citgo

Grado total:

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James B. en

Grado:

El cliente no dejó un comentario.

jeffery W. en

Grado:

Great service. Good to do business with.

Jeffery W. en

Grado:

Very good place to turn in your Uhaul. Excellent customer service.

Joshua H. en

Grado:

El cliente no dejó un comentario.

Harry H. en

Grado:

El cliente no dejó un comentario.

tommy T. en

Grado:

We dropped the truck off at the same location we made the arrangements. The office area is nasty and there's a cat in there that, according to the signs posted, is mean and can't be touched. Once the truck was inspected, we was told we would receive a check in 1-2 weeks for our deposit. WHAT!!!! I was livid to say the least. We were told at the time we made the arrangements we would get the deposit back when we dropped the truck off. As I said previously, my husband just started a new job, not only did we need the money, we were counting on it. I was told, "sorry I don't have cash on hand". Well I left cash when I paid the deposit. So now we don't have the deposit, my husband missed a whole day of work and no one seemed to care or even be sympathetic. In fact, out of everyone I spoke to during this nightmare, there was only one person I spoke to that was even polite. I wish I could remember her name because that young lady deserves a raise. This was the first time I've ever used Uhaul and if I can help it, it will be the last. It was a most unpleasant experience and I truly hope no one else ever has to go through this.

julie O. en

Grado:

El cliente no dejó un comentario.

david B. en

Grado:

I've rented more than once from this location, and found everything/all things, to be well above average. Friendly, genuine, and knowledgeable dealer. I will use this service again in the future. Thanks for the opportunity to comment.

Ricky T. en

Grado:

El cliente no dejó un comentario.

SHERRELL R. en

Grado:

El cliente no dejó un comentario.

Glenn P. en

Grado:

El cliente no dejó un comentario.

Miles F. en

Grado:

Nice and friendly. Will go to him again

Robert D. en

Grado:

Nothing.

Justin B. en

Grado:

Super friendly and super helpful!!!

Stephen G. en

Grado:

Extremely courteous and helpful. I will be back the next time I need a trailer/truck.

Michael T. en

Grado:

El cliente no dejó un comentario.

james N. en

Grado:

This place is a joke I used a uhaul to move on a rainy day I had gotten a little bit of dirt in the floor under the pedals I didn’t think that it would be a big deal literally one wipe it would be gone. There receipt showed the truck to have more gas then was actually in the truck upon calling to get my deposit he said I owed him money keep in mind my receipt said 65$ but I had to leave him with a 100$ deposit I told him he had lost his mind he proceeded to tell me to come down there an he would shoot me this place is a shit whole biggest joke I have ever seen I’ll never rent another uhaul for as long as I live

debbie S. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

El cliente no dejó un comentario.

Delbert H. en

Grado:

El cliente no dejó un comentario.

Dennis B. en

Grado:

El cliente no dejó un comentario.

Joshua H. en

Grado:

El cliente no dejó un comentario.

Joseph C. en

Grado:

Truck did not seem to run smoothly but it was clean and the service at this location was very good

Gloria M. en

Grado:

Clean up drop off business area.

JIM S. en

Grado:

El cliente no dejó un comentario.

RICHARD H. en

Grado:

El cliente no dejó un comentario.

Kaitlin C. en

Grado:

El cliente no dejó un comentario.

Christopher D. en

Grado:

Tim at Cooper Uhaul is awesome, I’ve never been taken care of so well from another uhaul dealer. He makes the transaction process so short and sweet, I’m on the road quick, the trucks are always gassed up and clean. Tim goes the extra mile to make sure your taken care of, if I ever need a box truck, tow dolly or trailer; Cooper Uhaul is clearly my #1 choice in the lake Cumberland area.

james L. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

No one was at the drop off location. At lunch I guess. Overall good experience!!

Lewis K. en

Grado:

Owner is great to work with. Definetely recommend this location

Michael H. en

Grado:

Need to get rid of old vehicles.

Sandy M. en

Grado:

El cliente no dejó un comentario.

Stephen P. en

Grado:

El cliente no dejó un comentario.

DAVID M. en

Grado:

El cliente no dejó un comentario.

Daniel C. en

Grado:

El cliente no dejó un comentario.

Mark M. en

Grado:

El cliente no dejó un comentario.

Keith R. en

Grado:

UHaul leaked when it rained around the windshield. Owner of business was nice enough. Actually, the on-line process of reserving was really confusing. I tried to make a change and it didn't go through. I never knew who I was dealing with until the last moment.

tyler J. en

Grado:

El cliente no dejó un comentario.

Joseph A. en

Grado:

El cliente no dejó un comentario.

Larry C. en

Grado:

El cliente no dejó un comentario.

philip L. en

Grado:

El cliente no dejó un comentario.

david M. en

Grado:

Nothing

mike E. en

Grado:

I always use U-Haul when moving. It was very helpful!

Walter N. en

Grado:

El cliente no dejó un comentario.

mathew R. en

Grado:

El cliente no dejó un comentario.

Trygve T. en

Grado:

El cliente no dejó un comentario.

william M. en

Grado:

El cliente no dejó un comentario.

robert B. en

Grado:

El cliente no dejó un comentario.

theresa M. en

Grado:

Lied about the cost. Did not match what I was quoted per the website. Refused my debit card. Forced to pay cash. Plus extra 100.00 cash deposit. When we got to NicholasvilleKy. Charge extra 40.00 because you lied about turn In time. Then that place said they didn't do cash refunds. They did their paper work wrong called me demanding I return to sign for their mistake. Would never use your company again or refer you. Call your head office Monday to report your lies. And stealing of my cash deposit.

greg D. en

Grado:

The location was convenient. They were available for a pick-up even on the Memorial Day holiday. The trailer itself was sturdy and worked fine for our purposes. The ratchet strap retention mechanism was difficult to work and desperately needed some basic lubrication and maintenance.

James T. en

Grado:

El cliente no dejó un comentario.

Randy B. en

Grado:

I thought everything was very good

adam B. en

Grado:

Friendly employee and fast processing.

William B. en

Grado:

El cliente no dejó un comentario.

charles H. en

Grado:

El cliente no dejó un comentario.

Ethan G. en

Grado:

This review is not only for this location, but my experience with U-Haul as a whole. I had to drive across town to go to three separate locations to pick up my rental. The first place was where I originally selected to pick up my truck when placing my order. I did not receive a call or email the night before my pick up day to let me know that my location had been changed. After driving there, I was directed to another location. Upon arriving at the second location (Metro Towing Lexington, KY), I was told that someone working the day before had given my truck to someone else and they didn’t have one to give me. The lady called around and found a truck matching what I had ordered at ANOTHER location across town. Finally, at CTS Towing, I was given the truck that I had ordered. Although, she had not been notified prior to our arrival because she was confused when we asked about our rental until we explained the whole situation. Finally, we were able to get our rental after driving around for an hour trying to locate ours. Due to this experience, I will never be using U-Haul again. I will recommend anyone but U-Haul to friends, family, and anyone I come in contact with because my experience was so terrible. Luckily, the easiest part of my experience was turning my truck in. Again, this review is not for Cooper Brother Citgo specifically, but my experience with U-Haul as a whole.

Robert E. en

Grado:

I am a master mechanic, the ford van we rented ran great, but needs some front suspension repairs. Front shocks are weak and where are loose steering components (Tie rods or other linkage) just for your information.

Travis R. en

Grado:

I was supposed to pick it up at noon but they didn't have it until 4. They guy was not very helpful and rude

Marcus F. en

Grado:

Tim did an outstanding job assisting us with the drop off

Debby D. en

Grado:

Great personnel . That is way a business should be. Would for sure use them again.

Cathy Z. en

Grado:

Great customer service and well maintained, organized lot.

Tom P. en

Grado:

Went down on a Sunday after hours to pick up. Never got an email for instructions on how to pick up because my address was taken incorrectly. My name was misspelled and because of that I couldn’t access the system. I created a new account but wasn’t able to make the pick up after hours. Spent the better part of 4 hours on phone with company representatives who weren’t able to help me. Wasted the whole day and all my help on Sunday and no truck. I’m self employ, I had to take all Monday off, pay my guys their regular rate, and move out of the house as the closing was Monday at 11. This could have been easily prevented if the rental store had taken accurate information and I had known how critical it was to get that information correct.

albert S. en

Grado:

El cliente no dejó un comentario.

H JERRY H. en

Grado:

El cliente no dejó un comentario.

BRENDA H. en

Grado:

El cliente no dejó un comentario.

jacob M. en

Grado:

El cliente no dejó un comentario.

Andrew D. en

Grado:

El cliente no dejó un comentario.

johnice P. en

Grado:

El cliente no dejó un comentario.

Joseph M. en

Grado:

Received the royal service. They help attach & disconnect of everything. Even sent me a text so I could contract him.

Lawrance P. en

Grado:

El cliente no dejó un comentario.

john P. en

Grado:

El cliente no dejó un comentario.

Joseph M. en

Grado:

El cliente no dejó un comentario.

Leonard A. en

Grado:

El cliente no dejó un comentario.

Keith S. en

Grado:

El cliente no dejó un comentario.

DENNIS S. en

Grado:

I wouldn't change a thing. Very nice and courteous. When I rent a uhaul again it will be from cooper bros.

Scott K. en

Grado:

El cliente no dejó un comentario.

Barry S. en

Grado:

El cliente no dejó un comentario.

Stephen V. en

Grado:

El cliente no dejó un comentario.

Debby D. en

Grado:

El cliente no dejó un comentario.

Glenn R. en

Grado:

El cliente no dejó un comentario.

Anthony H. en

Grado:

El cliente no dejó un comentario.

Nancy M. en

Grado:

El cliente no dejó un comentario.

Bruce N. en

Grado:

El cliente no dejó un comentario.

johon S. en

Grado:

El cliente no dejó un comentario.

sandra J. en

Grado:

El cliente no dejó un comentario.

Joshua W. en

Grado:

El cliente no dejó un comentario.

fraNK D. en

Grado:

El cliente no dejó un comentario.

Dale M. en

Grado:

El cliente no dejó un comentario.

STEVEN L. en

Grado:

Tim cooper was very helpful and knowledgeable. If you need a uhaul in the Somerset area dont go anywhere else

STEVEN L. en

Grado:

El cliente no dejó un comentario.

larry N. en

Grado:

Very nice people. Clean, well maintained equipment. Will always use this location for rental needs.

robert D. en

Grado:

Have used this location before and staff were great!!

James B. en

Grado:

This place is very friendly and should be used as an example of how your independent contractors should conduct business.

Viveca C. en

Grado:

Ready to go. Quick and easy.

chris D. en

Grado:

Cooper Brothers Uhaul is the best place to go rent a Uhaul in south central Kentucky, they make it simple, Easy and will take care of you. 5-Star service.

donna K. en

Grado:

El cliente no dejó un comentario.

Paul L. en

Grado:

El cliente no dejó un comentario.