Customer Reviews for Cook Video & Appliance Sales
(U-Haul Neighborhood Dealer)

360 comentarios

706 E Taylor St   Creston, IA 50801

(641) 782-5402

Horario de oficina

  • Mon-Fri: 8 am–5:30 pm
  • Sáb.: 8 a. m. - 12 p. m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(641) 782-5402

706 E Taylor St
Creston, IA 50801

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8 am–5:30 pm
  • Sáb.: 8 a. m. - 12 p. m.
  • Sun: Closed
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Returned online on Sunday. Return site closed, so had no interaction with staff U-Haul made me pay for mileage when I had to return to this location which was 35 miles out of my way. Doesn't seem quite fair..

GARY M 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter T 
Clasificación:
5.0

Really nothing, just keep doing things the way you are.

Randy G 
Clasificación:
5.0

El cliente no dejó un comentario.

Brylee S 
Clasificación:
5.0

El cliente no dejó un comentario.

David H 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleatha Y 
Clasificación:
5.0

Very friendly and inviting

DAVID F 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE B 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela S 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery S 
Clasificación:
5.0

Provide a lock so back of truck can be locked up for security, also in case customer has dolly in the back for when truck is dropped off.

Thomas M 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S 
Clasificación:
5.0

thank you for making this easy

Barry S 
Clasificación:
5.0

The 2 young men who we hired through you to unpack did a fantastic job.

Larry M 
Clasificación:
5.0

Bueno

LeAnna M 
Clasificación:
3.0

El cliente no dejó un comentario.

Cornell S 
Clasificación:
4.0

Everything was good

Shane S 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanine K 
Clasificación:
5.0

El cliente no dejó un comentario.

Don R 
Clasificación:
5.0

Service was absolutely wonderful, thank you guys

Dan C 
Clasificación:
1.0

The lady tried giving us the wrong size uhaul truck. I had made reservations days before and she tried giving us a different person reservation. It took close to an hour just to get things figured out and get the correct truck. Lady was preoccupied, rude, and not very helpful. She acted like we were bothering her. Will never pick up a uhaul from this location again I don't recommend it.

Jordan I 
Clasificación:
5.0

You can certainly tell that this location is a smaller business with a very personal approach to their customers and service. It was the best U-Haul experience we have had. Our local U-Haul in the city is fine, but not personable and certainly not as efficient with check out or check-in.

Tracy W 
Clasificación:
5.0

Gayla was extremely helpful and on short notice. She made sure I was well taken care of and she knew a lot about U-Haul!

Amy S 
Clasificación:
2.0

I called looking for a uhaul and supposedly they were out of everything and everything was reserved. When I showed up there was AT LEAST 4-5 trucks at that location. They were rude on the phone. Was not please. You should definitely find another location for your business practices.

Cory L 
Clasificación:
3.0

El cliente no dejó un comentario.

Leif T 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S 
Clasificación:
5.0

El cliente no dejó un comentario.

SAN J 
Clasificación:
5.0

El cliente no dejó un comentario.

SARA C 
Clasificación:
5.0

El cliente no dejó un comentario.

ray b 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane A 
Clasificación:
4.0

El cliente no dejó un comentario.

William S 
Clasificación:
5.0

Everything went well and the receiving agent took care of everything

Rodney j 
Clasificación:
5.0

I dropped off after hours. Very spacious and clean. I've dealt with this staff before and they are fantastic.

brian s 
Clasificación:
4.0

When dropped uhaul off a day early with 100 miles left on allowed miles go charged $12 for being 30 miles less on fuel then i picked it up with.

justin v 
Clasificación:
5.0

Easy to check out.

Timothy C 
Clasificación:
2.0

Store was a mess, guy helping us kept getting confused like he didn't know what he was doing. We weren't told that we were receiving a different size truck than what was reserved, and the guy told us we could drop it off at nearest location, when I was called later by a uhaul rep that had me take it to a completely different city, while there was a snow storm.

Stephen D 
Clasificación:
5.0

Gentleman open the door and was very helpful, I wasn't able to find the return key lock drop off box. Perfect and do recommend others!

Beverly S 
Clasificación:
5.0

Nada

JULIE N 
Clasificación:
5.0

El cliente no dejó un comentario.

Austen N 
Clasificación:
5.0

The staff at Cook Video & Appliance Sales are very nice and helpful. They chat and genuinely want to know their customers. They are my go to place to rent a UHaul vehicle in the area.

Kathleen M 
Clasificación:
2.0

We arrived for our 8:00 am pick up to find the store was closed and there was no one there to help us. We had to call and ended up waiting nearly an hour for someone to show up to get us our equipment. There is a problem with the printer at this location so the contract was so blurry it cannot be read and he didn't enter my email address so I couldn't get it that way either.

Jennifer M 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID W 
Clasificación:
3.0

Explain about the new rule that the truck has a half tank and you take it back with a half tank.

David R 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY W 
Clasificación:
3.0

Did not have the trailer size I ordered. They gave me a much larger one. That's all they had, so I had to use it.

THOMAS K 
Clasificación:
3.0

El cliente no dejó un comentario.

Becky M 
Clasificación:
3.0

U-Haul's online rental procedure is not user friendly. Lyle's didn't know anything about it when we showed up at the proper time to pick up the truck. We finally got it, but it was nearly an hour delay.

Jeffrey S 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G 
Clasificación:
5.0

El cliente no dejó un comentario.

ROB S 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F 
Clasificación:
5.0

El cliente no dejó un comentario.

John P 
Clasificación:
5.0

Gayle was so friendly!! Went above and beyond! Can't say thanks enough!

Gabbi D 
Clasificación:
4.0

Not so much the location's issue as it is UHaul company. This location doesn't have much cell service so dropping off the truck was difficult since the only option was using the website (we almost couldn't return it because the website wasn't loading)

Emily W 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen N 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael P 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela T 
Clasificación:
5.0

Uhaul app and website failed to allow me to drop off. I spent 90 minutes in the truck in the parking lot trying to drop off and on hold with customer service. The customer service reps were great but the technology kept kicking me out at different stages of the process. Very irritating after a day of loading, driving, and unloading.

Todd D 
Clasificación:
5.0

El cliente no dejó un comentario.

Xi Z 
Clasificación:
3.0

They found me a trailer in DesMoines and sent me to get it. The ladies were very nice!

Shane H 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D 
Clasificación:
5.0

Great service very helpful

david b 
Clasificación:
2.0

El cliente no dejó un comentario.

LYRIK M 
Clasificación:
4.0

El cliente no dejó un comentario.

Kerri H 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID E 
Clasificación:
2.0

The inside of the building looks like it was owned by hoarders. The trailer that I rented leaked water in the front end it rained entire day.

Allen L 
Clasificación:
3.0

El cliente no dejó un comentario.

Alan C 
Clasificación:
5.0

Friendly and helpful.

Suzane M 
Clasificación:
5.0

We delivered it after hours with no contact

Richard H 
Clasificación:
5.0

U-Haul is not this store's only offering. Their U-Haul knowledge and service are very good.

JOHN V 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim K 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffery O 
Clasificación:
4.0

Upon my arrival I spoke with the proprietor about obtaining a different truck, having realized my needs changed and was briskly told that I needed to take that and was left with the impression that I should be greatful they did their job and got that one.

Timothy H 
Clasificación:
3.0

El cliente no dejó un comentario.

SARAH A 
Clasificación:
2.0

We had filled the gas tank to 3/4 as directed when we picked up the truck. However, their driveway is on a slant and when we parked we were told it was 5/8 and charged $12.00!!!! We brought back unopened two bags of packing blankets and they would not give us a refund. We returned the truck early and clean. Will not use that site again!

Sandra S 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA S 
Clasificación:
5.0

Customer service was great!

Michael H 
Clasificación:
5.0

El cliente no dejó un comentario.

charles r 
Clasificación:
4.0

The truck was not clean. The ramp was caked in dry mud that took 45 minutes to remove for safety.

Kasey S 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN B 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL H 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven K 
Clasificación:
3.0

El cliente no dejó un comentario.

GREGORY B 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff G 
Clasificación:
1.0

El cliente no dejó un comentario.

Kelsey L 
Clasificación:
5.0

great service

dan h 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal M 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam G 
Clasificación:
5.0

Quick pick up and great customer service.

Troy W 
Clasificación:
1.0

Location facility was massively cluttered, unorganized.

Steve Y 
Clasificación:
5.0

Very nice and helpful!

Scott C 
Clasificación:
5.0

El cliente no dejó un comentario.

John B 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C 
Clasificación:
5.0

El cliente no dejó un comentario.

james D 
Clasificación:
4.0

The store was a bit cluttered, but the rest of the experience was great. The staff was incredibly kind and helpful and got everything completed quickly and efficiently.

NICOLE M 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall K 
Clasificación:
5.0

A+

ADAM W 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L 
Clasificación:
5.0

Creston was very convenient for us. It is also an appliance store, but not kept real clean/organized. But, that has nothing to do with picking up or returning a U-Haul truck. The service was excellent and that is what I cared about.

James R 
Clasificación:
4.0

El cliente no dejó un comentario.

KIM H 
No se han enviado comentarios para esta ubicación.

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