Customer Reviews for Convenient Self Storage LLC
(U-Haul Neighborhood Dealer)

75 reviews

2761 State Route 9H   Kinderhook, NY 12106

(518) 758-1264

Office Hours

  • Mon-Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(518) 758-1264

2761 State Route 9H
Kinderhook, NY 12106

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeffery Mayes 
Rating:
5.0

Fantastic customer service. Would definitely recommend this location to anyone.

matt einhorn 
Rating:
5.0

Customer did not leave a comment.

James LaGrassa 
Rating:
1.0

Overall it was a horrible experience from the time it took us 20 minutes to get the U-Haul and discovering the keys was in the truck and not locked up as I was expecting to receive a code to get keys. The U-Haul app is totally useless was unable to access to return the U-Haul via the app wouldn’t work. Thank goodness the tire shop owner Ray was in building to take the keys and photo. Called the retailer Michael at the number he left me and never responded. I would never recommend U-Haul or this retailer to anyone. Very bad experience

Melodie Anderson 
Rating:
5.0

They went over and above with helping getting the trailer hooked up to my truck. Pleasant, professional and went out of their way to accommodate me. Thank You Guys. It was a great experience. Will definitely utilize this Uhaul place again.

ANN BARRETT 
Rating:
5.0

Great communication!! Issue with bill was addressed super fast. On line scheduling was super easy.

Charles Siter 
Rating:
5.0

Customer did not leave a comment.

David Desmonie 
Rating:
5.0

Customer did not leave a comment.

Burton Shulman 
Rating:
5.0

This location was easy and very convenient

Marni tesser 
Rating:
5.0

Customer did not leave a comment.

Timothy Waddell 
Rating:
2.0

There's no light so dropping off at night is a real challenge, especially maneuvering such a large truck into place. That's really not cool. I would not recommend this location to anyone else.

Nicholas Andrea 
Rating:
4.0

App for photo and license picture did not work. kept crashing. Representative for this location was excellent. Keep good communication with me.

Selleck Warren 
Rating:
5.0

First time renting a trailer, the two gentlemen that helped us hitch it to our truck could not have been kinder or more helpful - just a great experience! We will definitely be back to rent again for our daughter’s upcoming move!

Edward Arenius 
Rating:
5.0

Customer did not leave a comment.

Kim Romano 
Rating:
5.0

Customer did not leave a comment.

Eric Hansen 
Rating:
5.0

Customer did not leave a comment.

Lisa Rice 
Rating:
5.0

Customer did not leave a comment.

Ingrid Turner 
Rating:
5.0

Keep doing what your doing - easy in,, on time, easy out

tom bieda 
Rating:
5.0

Customer did not leave a comment.

KATRINA COWIN 
Rating:
5.0

You need to fix the door on the trailer very hard to open it also wire to the lights need to be replaced was recently taped..

Charles Ward 
Rating:
5.0

Nothing don’t change a thing!

Anthony Prezio 
Rating:
5.0

Customer did not leave a comment.

Kelly Blodgett 
Rating:
5.0

Customer did not leave a comment.

Ian Sullivan 
Rating:
5.0

Customer did not leave a comment.

Charles Ward 
Rating:
5.0

The gentleman that I spoke with on the phone was a blessing as he helped & walked me through the whole process of renting the Uhaul. I would highly recommend them.

Sylvia Ramm 
Rating:
5.0

I'm shocked at the final pricing - I really had no idea it would be $150 for a 24 hour rental. This is my fault I should have asked to have all charges clarified in advance, but next time I'll choose an Enterprise minivan. That said, this location is wonderful and offers great service.

hallie Moore 
Rating:
5.0

Customer did not leave a comment.

Gary Van Allen 
Rating:
5.0

Mike was awesome

Kelly Camacho 
Rating:
5.0

N/A - customer service was excellent! Michael was very accommodating and a pleasure to work with! Thank you!

Cara House 
Rating:
5.0

Customer did not leave a comment.

William Inabnitt 
Rating:
5.0

Customer did not leave a comment.

john shaw 
Rating:
5.0

Customer did not leave a comment.

DAVIDWILLIAM PALMQUIST 
Rating:
5.0

Customer did not leave a comment.

John OConnor 
Rating:
5.0

The equipment needs a lift jack. Trailer is too heavy for lift from hitch for 1 person.

Martin Tomczyk 
Rating:
5.0

Great service, great folks, great UHaul experience. Highly recommend this location for anyone renting in the Hudson Valley. Fast, efficient and super friendly service. Owner Michael is an awesome guy and runs an A+ operation. 5 ⭐️s!

Charles Whittingham 
Rating:
5.0

Customer did not leave a comment.

William Inabnitt 
Rating:
5.0

Nothing to improve. Michael is great! Thorough, friendly, professional. Everything was perfect which made my move much easier on me. Really appreciated his attention to details and complete service.

C.F. Riggs Bergesen 
Rating:
5.0

Michael was a great resource. He took the time to put me together with the right equipment, I will definitely use again

RAYMONDB BURTON 
Rating:
5.0

Customer did not leave a comment.

JEFFERY WELCH 
Rating:
5.0

Customer did not leave a comment.

David Papa 
Rating:
5.0

Customer did not leave a comment.

Kimberly Bates 
Rating:
5.0

Nothing

James Gaul 
Rating:
2.0

I went to drop off my trailer and nobody there. I had to call to tell the man I was dropping it off and then had to unhook it myself.

Stephen Lerman 
Rating:
5.0

Customer did not leave a comment.

Henry Kazer 
Rating:
5.0

Customer did not leave a comment.

william bruno 
Rating:
5.0

Mike is a great manager, I had a really positive experience, and will certainly use him again!

Peter Franklin 
Rating:
5.0

Mike was very nice and went out of his way to provide me with excellent service!

Toni Franklin 
Rating:
5.0

Customer did not leave a comment.

Judith Jenkins 
Rating:
5.0

Great place to get a trailer, no hassle, very easy going. Thank you

Rodion Petrov 
Rating:
5.0

Customer did not leave a comment.

Dan Dennis 
Rating:
5.0

Customer did not leave a comment.

Patricia McKay 
Rating:
3.0

N/A

kraig roberts 
Rating:
5.0

Easy pick up and drop off. Great location!!

Hallie Ziesmer 
Rating:
5.0

Everything went very well,

William Poetzsch 
Rating:
5.0

Customer did not leave a comment.

VIJAYAKUMAR VEMULAPALLI 
Rating:
5.0

Customer did not leave a comment.

Peter Stetz 
Rating:
5.0

Customer did not leave a comment.

Roman Potrykus 
Rating:
5.0

Excellent customer service, kind, friendly and helpful. Invaluable during a stressful move!!! 🙏

ELIZABETHMARIE NAPPI 
Rating:
5.0

i got told truck would be available at above location. It somehow got transferred to the corporate location 30 miles away. Being a former rental agent i knew this is what corporate does. Wrong. the bread and butter of the business is convenience. stop trying to take the business from the little guys

james brady 
Rating:
2.0

I asked for a location that had desk personnel to scan my ID and help me check out (as the UHaul web site would not upload my ID after several tries). My pick up time was at 8am. The guy showed up 10 mins late. He could not scan my ID. There was a 15 min delay on that. The truck was fine. The service was poor, and it wasn't his fault. UHaul should enable their personnel to use the old paper (non-digital) methods when digital systems are not working.

John Draper 
Rating:
5.0

The single best UHAUL location I have ever experienced in my many times around the sun. Clean, professional and friendly.

CHRISTOPHERJOHN GRIFFITH 
Rating:
5.0

Customer did not leave a comment.

Charles Ward 
Rating:
4.0

Customer did not leave a comment.

Stephen Lerman 
Rating:
5.0

The gentleman that helped me was very polite,professional and accommodating.Couldn’t ask for anything else.I will use this location in the future.

Brian Howard 
Rating:
4.0

Customer did not leave a comment.

William Osborn 
Rating:
5.0

Came in after hours to take care of the drop off!

john skivington 
Rating:
4.0

Customer did not leave a comment.

Karl Eleby 
Rating:
5.0

Customer did not leave a comment.

Jiri Stejskal 
Rating:
5.0

The service was fantastic and very accommodating . Will be the first place I go when ever I need a trailer and truck.

BERNARDCHISHOLM WATT 
Rating:
5.0

Customer did not leave a comment.

JOHNW SPRINGER 
Rating:
5.0

none

EDWARDFRANCIS KRAUS 
Rating:
5.0

Older trailer but worked great! I picked up later in the evening but called the number a few minutes later someone came by to help! Very helpful guy who gave me pointers since it was my first time with a trailer.

Dan Berkowitz 
Rating:
4.0

Customer did not leave a comment.

JOHNSAMUEL MRAZ 
Rating:
5.0

Overall experience was excellent. The guy Michael who runs the Uhaul was incredibly helpful and a super nice guy. Truck very clean. Easy pick up and drop off. 100% recommend this location

STORMIELYNN OROURKE 
Rating:
5.0

They had the trailer I need, only location within 50 miles. This was the locations first rental (1 day before officially opening), Staff (Michael) and regional manager (Eric) went beyond what they needed to do so the rental was able to happen. I wish them the best of luck in this location

MATTHEWJOHN HRUSKA 
No reviews have been submitted for this location.

Additional Services at this Location

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