Customer Reviews for Contigo Auto Sales
(U-Haul Neighborhood Dealer)

79 reviews

1493 S Elliot Knox Blvd   New Braunfels, TX 78130

(830) 914-0530

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 914-0530

1493 S Elliot Knox Blvd
New Braunfels, TX 78130

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

needed a tow dolly asap and it was availalble. Quick set up and return, Thanks guys

BRUCE S. 
Rating:
5.0

Very friendly & very helpful. Would highly recommend!

joseph D. 
Rating:
5.0

Drop off location is who we went through to secure the vehicle initially and David I think his name was, was very helpful in getting the key box code while we were I at the pickup Location .. (while I was still on hold with U-Haul for ever because coco's was totally not helpful) Drop off was simple … it was very late after hours & I parked the truck on the street where directed to do so and put keys in drop box - was never provided a dropoff link but took pictures of the milage and location

Donna L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

LINDOMAR M. 
Rating:
5.0

Easy in and out. Truck ready to go with no problems. Needed a couple extra days and the folks at Contigo were very accommodating. I'll use again when needed.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

LESTER LAMONT II V. 
Rating:
3.0

Customer did not leave a comment.

Cameron W. 
Rating:
5.0

Although clean, the trailer smelled bad when we picked it up. There should be procedures, other than the standard cleaning, to be taken when something like bad odors need to be removed before the next rental.

STEPHAN S. 
Rating:
5.0

Customer did not leave a comment.

Danny P. 
Rating:
4.0

Local dealer was great and complied exactly as stated in rental availability for a trailer. Call center is worthless, or website is worthless, take your choice. Made reservation on website month in advance, then call center multiple calls me leaving a return number that is never answered, even in 20 minutes. Call center tells me nothing is available in town and I have to drive thirty minutes away through I 35 construction to get the trailer during rush hour. My partner calls the dealer at the end of our street and they have 2 trailers available. She confirms the information with the local dealer. I cancel the first rental on the website and continue packing. Call center calls the next morning and wants to know why I have 2 trailers rented, after I call back after waiting on hold. I tell them I canceled the reservation on the website, so why are they calling? They say they have to. I told them they are a nuisance call, to either use a call center exclusively or the website, but never call again. Never call again. I will only work with a local dealer, and will block your call center number.

John T. 
Rating:
5.0

Great customer service, can't get better than perfect. Thanks

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

LORI W. 
Rating:
5.0

Very quick, very easy.

David H. 
Rating:
5.0

Customer did not leave a comment.

Billy A. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
4.0

Customer did not leave a comment.

Colin R. 
Rating:
5.0

We had a hard time locating the dollys. We found out later they were on-site. Better instructions on dolly locations would be helpful! Thank you!

Brian S. 
Rating:
5.0

The representative was friendly and very helpful. I would do business again at Contigo Uhaul.

Shea J. 
Rating:
5.0

Truck clean and in good condition. Windshield wipers needed replacing.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Texts are helpful. However, I might suggest adding one detail to make them clearer and save a bit of headache. Both my pick up and drop off locations changed. Might include “Alert! Your location has changed to ___” in the verbiage of the text for clarityâ€"and to save a drive to the wrong location, particularly when the addresses are similar. (E.g., both drop off locations had IH-35 in the address, so the change was not readily apparent.)

Daniel T. 
Rating:
2.0

Very crowded.

ROBERT ALLEN H. 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
5.0

Nothing that I could see.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
5.0

Service was great!! From the first phone call to dropping off the trailer. Highly recommend Contigo.

GENE J. 
Rating:
1.0

Charged late fee for 1hr 1/2 late

Colin S. 
Rating:
5.0

Easy

ROSS M. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Really helpful in all aspects of experience.

Franklin H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER W. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
2.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Jan S. 
Rating:
5.0

Customer did not leave a comment.

Eddie R. 
Rating:
5.0

Thanks for the assistance with my move!

DENNIS H. 
Rating:
5.0

Very satisfied.

GLORIA M. 
Rating:
4.0

Dropped off later in the day. The business was closed.

michael L. 
Rating:
1.0

Customer did not leave a comment.

Dustin O. 
Rating:
5.0

Perfect!

Andrea T. 
Rating:
5.0

Customer did not leave a comment.

Marci J. 
Rating:
5.0

Just make sure all the accessories requested by the customer are there in the truck. Best way will be showing to customer.

Arun K. 
Rating:
5.0

They were very quick at getting me in and out took the time to make sure everything was ok very friendly

William W. 
Rating:
5.0

Customer did not leave a comment.

CASSIE M. 
Rating:
3.0

They would not accept my drop off in College Station as was told.

RICKY S. 
Rating:
5.0

Customer did not leave a comment.

JOHNR T. 
Rating:
5.0

Customer did not leave a comment.

carla G. 
Rating:
5.0

Customer did not leave a comment.

Carla G. 
Rating:
5.0

Not charge them an extra rental fee if they're a little late. There wasn't even anyone waiting for the uhaul.

Stone P. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO R. 
Rating:
5.0

Customer did not leave a comment.

RAMON C. 
Rating:
5.0

Very good experience. Was able to pick up a trailer even getting there just after closing.

ERICH F. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Everything was perfect and very easy drop off!

Miranda B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Most of the lot is not paved and was muddy.

GLENN ALLISON T. 
Rating:
3.0

was met by the owner, great location

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

william F. 
Rating:
1.0

Did not properly log the drop off of my uhaul. Lost the uhaul in their system and claimed I had not returned it when i did. Took over a month for them to find it in the system and send me the confirmation.

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Drop off was fine. Quick and polite

Janet G. 
Rating:
3.0

Truck had left over cigarette butts and lighter in it. Truck smelled of cigarettes

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

MAGALI V. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE F. 
Rating:
4.0

Customer did not leave a comment.

randy L. 
Rating:
3.0

I didn't like giving an average rating, but I did so because the man who checked us out seemed to be new at it.

LORIANN S. 
Rating:
1.0

Don't just throw the keys at me and not explane anything . The man was in such a hurry and was very rude . The man got tied up and also got a ticket speeding he said . The office was so piled up I could not turn around

sarah B. 
Rating:
4.0

Very friendly service! Suggestions of what other equipment we might need saved us a whole lot of extra time and didn't cost an arm and a leg. Will definitely recommend this place!

DUANE HERBERT S. 
Rating:
5.0

N/C

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

CORNELIUS C. 
Rating:
3.0

Never received email about drop off of trailer.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
5.0

Customer did not leave a comment.

Cassandra T. 
No reviews have been submitted for this location.

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