Customer Reviews for Conroe Business Furniture
(U-Haul Neighborhood Dealer)

162 reviews

2305 Airport Rd   Conroe, TX 77303

(936) 647-4066

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(936) 647-4066

2305 Airport Rd
Conroe, TX 77303

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

used for storage only ,total of 12 miles ,pick up and take back same charge even if it went 500 mi used because clean and can secure. UHAUL should charge less for that use or have equipment for storage use But UHAUL has been good for all of my uses

Albert L. 
Rating:
5.0

Wonderful people

John C. 
Rating:
4.0

Customer did not leave a comment.

DWIGHT W. 
Rating:
5.0

I was thoroughly pleased with my experience beginning in Clifton Park NY and ending in Montgomery Texas. Both businesses represented U-Haul with fast friendly service, the equipment preformed better then I expected. Thank you!

VINCENZO G. 
Rating:
5.0

The employees both picking up the trailer and return we're very professional.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Reece B. 
Rating:
5.0

Customer did not leave a comment.

ALAN A. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Superb service

Henry C. 
Rating:
5.0

Very helpful staff. After a rough few days dealing with moving, they were able to make it a smooth transaction. Thank You

DONALD C. 
Rating:
2.0

Customer did not leave a comment.

Donna L. 
Rating:
2.0

Customer did not leave a comment.

Donna L. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

sarah G. 
Rating:
5.0

Customer did not leave a comment.

Penny H. 
Rating:
4.0

Turning the trailer was simple and quit!

DOUGLAS P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Asked questions about the truck and if we had a good experience

Mandy W. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
3.0

Customer did not leave a comment.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The people were professional and polite. The inside of the truck wasn't cleaned out from previous use.

Sharron K. 
Rating:
5.0

Extremely helpful.

Toby P. 
Rating:
5.0

The staff at this location go out of their way to make your rental experience enjoyable

Joe M. 
Rating:
4.0

It was a little confusing to find the exact office upon arrival. Customer service was awesome and everything was smooth . My first time renting from U Haul a little confusing as to why a trailer has no jack on it, but we made out fine !!! Thank you so much for providing excellent service.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Lasandra B. 
Rating:
5.0

Customer did not leave a comment.

Katherine Michel F. 
Rating:
4.0

The location was a little hard to find. But the personnel were great.

Jane W. 
Rating:
5.0

Customer did not leave a comment.

Lana W. 
Rating:
4.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Professional, friendly and helpful

David A. 
Rating:
4.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
4.0

Only issue I had with the dropoff location was that it was not well identified as a UHaul location.

RICKY FRANKLIN R. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
1.0

I was rented a old trailer, connection was 2" had to purchase tow ball was given incorrect information about trailer when called location could not go over 45 mph or trailer would swim like a fish and had bad tires. that trailer should not be rented to anyone again.

Abraham B. 
Rating:
2.0

Was charged 40 dollars for 2 gallons of gas. Received my money back but should have never happened.

Bradford H. 
Rating:
5.0

the windshield wipers needed to be replaced the turn in of the uhaul was difficult it had me return the keys before taking pictures of everything like the gas gauge not saying i wouldnt use them again just a few updates that should be done to the process

Jaimi S. 
Rating:
5.0

Very accommodating and helpful in processing return

STEVEN W. 
Rating:
5.0

We were met driving into the parking lot by the staff. They were expecting us!

R Clay T. 
Rating:
5.0

Great service!

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
1.0

Customer did not leave a comment.

Lanora C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

CHRIS B. 
Rating:
3.0

Improve the software so it works as designed!

Hap W. 
Rating:
5.0

They were quick to get our rental agreement completed, trailer hooked up, and we were on our way. The trailer was in good shape.

Rae Nell S. 
Rating:
5.0

Customer did not leave a comment.

Tamara B. 
Rating:
5.0

I do not have a smart phone and will not be getting one anytimem soon. Requiring everything be done by the mobile app was frustrating. The staff at this location was very helpful and used her smart phone for the parts I was supposed to do, but the fact that she could not complete the check out or return on her desktop because of the way you have set the system up seems ridiculous to me.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

The trailer Pulled Great! Great service picking it up in great service dropping it off very nice people ! Thanks for this school experience !

Cary B. 
Rating:
2.0

No one was at the actual UHaul office. I was assisted by the representative of UHaul at the business next door. Joshua stated he used to work for UHaul and he still helps people return equipment (at the Airport Rd location) frequently. That would be fine if I knew to expect that. Again--that said, Joshua was very pleasant and efficient. I need to rent again for a repeat trip this coming week. Your people are great and I have no hesitation renting from UHaul again

Claudia S. 
Rating:
5.0

Customer did not leave a comment.

SHEA D. 
Rating:
5.0

The only issue I had was the fuel fee, which I didn't think was expressed very well when I originally rented the truck. I felt like everything else was sort of laid out except for this. It was frustrating because, for twenty miles worth of driving, I had to pay $21 dollars because my gas gauge had moved this barely noticeable increment. Besides this, everything was great.

Gannon R. 
Rating:
5.0

Customer did not leave a comment.

Jamie J. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Absolutely wonderful service.

Joe M. 
Rating:
5.0

Staff at this location is extremely knowledgeable and very friendly fast friendly service.

Joe M. 
Rating:
4.0

Customer did not leave a comment.

Eduardo L. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
3.0

Customer did not leave a comment.

Chase L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
2.0

Equipment was not properly serviced or cleaned

charles V. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

We needed a truck immediately and Conroe Business furniture was able to handle our needs. Great service Thank you

Joe M. 
Rating:
5.0

Very good location for Pick up and drop off, Customer service was outstanding.

Joe M. 
Rating:
5.0

This pick up location is excellent, and the staff that greeted me where very courteous and knowledgeable about the product I needed.

Joe M. 
Rating:
1.0

My experience and expectations were disappointing. I will not do business with U-Haul again.

Saroja D. 
Rating:
5.0

Customer did not leave a comment.

ACACIA P. 
Rating:
4.0

Customer did not leave a comment.

Darryl B. 
Rating:
4.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Dana W. 
Rating:
3.0

Had to go to another location. First location car trailer was hooked up. And pulling it out to check it out before leaving. Found it had a flat. Had to unhook it and go to another location. Inspection of the trailer before a reservation would be a lot better.

Sharon T. 
Rating:
5.0

Customer did not leave a comment.

Olivia B. 
Rating:
5.0

The owner went above and beyond to provide us with exceptional service. I highly recommend using this location! He was also kind enough to drive us to the local airport when we dropped the truck off. Great team!!

Eddie N. 
Rating:
4.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

The people at the UHaul Conroe office on Airport Rd were very helpful and patient with me trying to figure out how to access my online arrangement. It was a good move.

Patty D. 
Rating:
3.0

Dropped the truck off after hrs. Could have better signs as to the building associated with Uhaul and drop box

Rosa B. 
Rating:
3.0

I initially went to the spring cypress store, where no trailers were available. This store was also having computers installed so was very limited on helping my find a different location. They ultimately gave me the Houston area phone number to call and have one located and make a reservation. I finally made a reservation for another spring location off of aldine westfield. Upon going there, the trailer lights only worked on one side, and the wires to the trailer were found to be in poor condition and frayed. I then had to make a second reservation in Conroe, where I was able to quickly and successfully obtain trailer. However I would have thought that maybe I would have received a discount for all the trouble I had to go through just to rent a trailer. I left to go find a trailer around 9 in the morning and did not successfully get one until 12 and had to drive all the way from spring to Conroe and then go back to spring to get my stuff. Now I know I could have avoided all of this by making a reservation sooner, however I did attempt to online and the system would not let me go forth past the warning for my hitch max weights, and nor did it prompt me that I must call to make a reservation for trailers. Just overall, not so great of an experience.

Cheryl V. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
3.0

Gave me attitude because I was switching out a disgusting truck from another conroe location. Also would not help me hook up my trailer

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
2.0

Closed weekend, difficult to secure lock box password.

dennis D. 
Rating:
4.0

While this location was very helpful, it was not the location that Uhaul "confirmed" my reservation at. The original location did not have the item as "confirmed" but the counter staff called and finally located one for me. This cost me an hour extra of my time and wasted fuel. Uhaul should not give confirmations out if they do not have the equipment.

Howard K. 
Rating:
5.0

Customer did not leave a comment.

ELAINA F. 
Rating:
5.0

4x8 Cargo Trailer had minorprevious repair to top right corner, several other blemishes however advised Uhaul Customer Service and.uploaded.pictures. Great service at both pick up and drop locations ~ easy process to rent and return, would use Uhaul in future!.

Kenneth B. 
Rating:
5.0

Excellent customer service at this location. When we need to rent a U-Haul we prefer this location.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Make sure they check the cigarette ashtrays in truck. We had no use of them because we dont smoke but it wasnt clean from previous driver.

Michelle F. 
Rating:
3.0

Our super bad experience had nothing to do with Conroe Business Furniture. The woman helping us did everything she could to make things right. First, UHaul changed our pick up location without notifying us. We got the email notice after we were at the 2nd location 30 min away. Second, even though I had checked in online to have an "express check out", UHaul's software wouldn't let the local agent finalize the contrarctt so we could get the truck and leave. It took over an hour (and we were the only customers at the time). Our agent had to wait on the phone for 20 minutes on the dealer contact line (I was still waiting on the public contact phone line) to get someone to pick up and help us. The first customer service person who answered couldn't help and gave our agent bad advice so we had to call BACK! Our second call also took forever but finally we got the truck. Then to add insult to injury... there was no padlock to secure the truck. So, we had a truck but anyone could access it until we stopped and got our own padlock. Terrible customer service, terrible support and both made a long, hard day even longer and harder.

Claire M. 
Rating:
5.0

The gentleman was very nice and professional.

Darenda A. 
Rating:
5.0

Customer did not leave a comment.

Dalton B. 
Rating:
5.0

Have some one at the location at working hours in case there's any questions

James W. 
Rating:
3.0

Sign and entrance door

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
3.0

The vehicle did not have cruise control, ( I drove 2200 miles from Houston tx. To Pendelton Or.). The vehicle should also have the hands free phone service thru the radio for safety.

William C. 
Rating:
5.0

Customer did not leave a comment.

Judy H. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
No reviews have been submitted for this location.

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