Comentarios de los clientes para Conifer Secured Self Storage LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Conifer Secured Self Storage LLC

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Robert D.
Clasificación:

El cliente no dejó un comentario.

Corey S.
Clasificación:

El cliente no dejó un comentario.

Treyton W.
Clasificación:

Great location to pick up from, they were able to accomodate me with a truck without a reservation! Very friendly and helpful staff!

Richard O.
Clasificación:

Great service, excellent location to rent from! Will use them again in the future

Lisa A.
Clasificación:

I had asked to pick up at the Uhaul in my Madison neighborhood. My email confirmed it. When we arrived at that one on Atlas St, we were told that my pickup had been changed to DeForest which is not remotely close. Nobody even notified me! When I asked why, I was told "Just because this is your preferred location it doesn't mean you'll get it. You'll have to ask them why they didn't call you." There was a 26' truck there but only if I was going round trip so I couldn't use it. By the time we drove to the other one, searched for the correct entrance, found the office, met with the rep who barely looked at me, let alone speak- we wasted an hour!! Horrible customer service all around for pickup and they didn't care. I have never had an issue with Uhaul in the past but will seriously consider elsewhere next time.

Victoria F.
Clasificación:

After UHaul screwed up my reservation, this location made things right and swiftly.

Sara D.
Clasificación:

Was charged for two days even though my reservation was for one day. Reserved two furniture Dolly's but only received one. The location is cluttered with vehicles, hard to find the office or to park without blocking the drive.

Richard P.
Clasificación:

Great location, staff was really helpful and easy to work with!

Barbara I.
Clasificación:

I booked one truck with one month in advance in order to pick it up in a U-Haul inside Madison. However, the truck was picked up there at 15 miles away from Madison. I think you must try to guarantee a close pick-up place to whom book with enough time.

Sandra T.
Clasificación:

Better directions to the proper entrance and pick-up area. There are multiple driveways and there were no signs directing to the UHaul pick-up area. There were a great many parked cars in the lanes weaving through the compound. The rental process itself went smoothly and the personnel was helpful.

WILLIAM H.
Clasificación:

Great staff, very helpful and clean facility! Will use again in the future

Mary B.
Clasificación:

Needs more signage from the street to know which entrance to go in.

Brian B.
Clasificación:

Make it easier to tell where the office is.

Chad L.
Clasificación:

It took an hour to get the u haul And I had to call the U haul company and figure out how to get it because there was no one there to give me my u haul they left before I could pick it up, it was ridiculous.

Burnett D.
Clasificación:

Great location, very helpful staff and clean equipment!

Sharon R.
Clasificación:

El cliente no dejó un comentario.

FARAMARZ A.
Clasificación:

n/a

Johnny W.
Clasificación:

The staff was very friendly and the equipment was very clean! Great location, will use again!

Alexander C.
Clasificación:

Communication is key to customer service

LUKE S.
Clasificación:

The staff was extremely helpful and got me into a truck last minute without a reservation, I will definitely be using Conifer Storage again in the future and I would recommend going to this location for excellent service!

David L.
Clasificación:

El cliente no dejó un comentario.

jalissa B.
Clasificación:

Did not have equipment reserved in truck or available at that location. Did not inform me the equipment was not in the truck as suggested at the time of reservation. Were not able to locate desired equipment at another location, was told it was not available within 50 miles of that location. Found it at another location 20 miles away after leaving the original pick up location. Was not contacted with a pick up location for my truck rental, had to place 5 calls to Uhaul to get someone that was able to tell me if/where the truck I had reserved would be available for pick up.

David O.
Clasificación:

The online check in took about an hour before we were able to get into the lock box with the key. We called support and were on hold for over 20 minutes and the transferred 3 times and were on hold each time for over 10 minutes each time.

Dina O.
Clasificación:

El cliente no dejó un comentario.

Christina H.
Clasificación:

Loved the experience! Will use again.

Deon S.
Clasificación:

The staff was very helpful and had the truck clean, and ready to go when I got there! I would use Conifer Storage again in the future

Laura B.
Clasificación:

Everything was quick and efficient. Van was clean and ready when we arrived.

Melisa C.
Clasificación:

It said the tank was Fuller than what I left it and is not the case

SARAH Q.
Clasificación:

El cliente no dejó un comentario.

Dale P.
Clasificación:

El cliente no dejó un comentario.

Sara C.
Clasificación:

Won't work with customers

Nicole C.
Clasificación:

El cliente no dejó un comentario.

CORY R.
Clasificación:

One big improvement would be on the 10' truck to have a loading rails. I had to go out and rent a ramp to load my items up, it was a bit of a hassle. Ramps on trucks are very important to me and probably many others. Thanks for allowing me to respond, I definitely will be renting trucks from your company.

Monica P.
Clasificación:

El cliente no dejó un comentario.

Kristina O.
Clasificación:

All good!

zenus B.
Clasificación:

The staff was very helpful and nice to work with!

James B.
Clasificación:

Very helpful and answered all my questions.

Paul S.
Clasificación:

Very easy location for returning UHaul trucks / trailers. Well lit, dedicated spaces.

Richard S.
Clasificación:

El cliente no dejó un comentario.

Tyler D.
Clasificación:

Corey was great!!

Jeff B.
Clasificación:

El cliente no dejó un comentario.

ROSARIO G.
Clasificación:

El cliente no dejó un comentario.

Charles B.
Clasificación:

El cliente no dejó un comentario.

Nancy S.
Clasificación:

Make it clear where to drop the trailer off. This location was confusing as to where to drop trailer & they were closed when we got there

Richard D.
Clasificación:

Let renter know which entrance to use, especially since it's the 3rd one.

Donald R.
Clasificación:

El cliente no dejó un comentario.

Christopher N.
Clasificación:

I was re-routed by an automated Uhaul email less than 48 hours before the pick-up time for my rental. I was relocated to a Uhaul location more than 20 miles away (from one within 5 miles). I was given no reason for this, no apology, and no voucher for the extra expense which I would incur due to having to drive an additional distance. Signage was poor at the pick-up location and it took me at least 10 minutes before I knew where I could park my car and where the truck was for pick-up. The dolly I requested to be in the truck was not there. There were no representatives on site that day so I simply had to go to another Uhaul store to rent another dolly. That location was unable to provide me with the appropriate rental dolly since they were out of stock at the moment. I rented a different kind of dolly, but that Uhaul location was, again, unable to compensate me for the cost of renting a dolly, despite the first missing dolly also being Uhaul's mistake (albeit at another location). When returning the truck, I included in the return form that the dolly was not missing and that I should not be charged for the dolly from the original location (since it wasn't there). I have received no notification from Uhaul, other than perhaps immediately after submitting the form, that this discrepancy is being looked into. When I received a receipt 3 business days after my rental, there was no mention that there was a discrepancy in the charges. Overall, Uhaul has failed to communicate with me as a customer and has failed to provide appropriate service.

Brady B.
Clasificación:

They staff at Conifer was very helpful, the truck was clean and the facility was easy to navigate! I will use them again in the future

John G.
Clasificación:

My moving out date changed last minute and I needed a truck with short notice, Conifer was able to get me into a truck the same day! The staff is very helpful and friendly, I plan on using them again in the future!

Gene M.
Clasificación:

El cliente no dejó un comentario.

Kyle R.
Clasificación:

Conifer did a great job getting me a truck for my move, they also were able to get me into a storage unit, all at the same location! I would recommend them for a one-stop shop!

Ruben M.
Clasificación:

They were very helpful and were able to get me into a truck last minute! I would recommend Conifer and will be using them again in the future

KIRSTEN L.
Clasificación:

The staff was very helpful and was easy to find where to go, I would recommend this location to anyone!

Gean E.
Clasificación:

Ihad to add gas before I could I could go fare. It only had a1/4 of a tank on the gauge.

ANDREW P.
Clasificación:

El cliente no dejó un comentario.

alison H.
Clasificación:

The staff was very helpful and the equipment return area was easy to find. I will be using them again in the future, they also offer self-storage at the same location!

Ronald P.
Clasificación:

The tires didn't have much of a tread and when we dropped it off at the next location, this was noted to us as if we had something to do with it in the few miles we drove it. The pick-up location was not easy to locate. The signage was misleading. And the business felt like a junkyard.

Kathleen B.
Clasificación:

El cliente no dejó un comentario.

Tim V.
Clasificación:

The staff was very helpful and courteous, I would recommend this location to anyone! Very good service

Steven N.
Clasificación:

El cliente no dejó un comentario.

Forrest W.
Clasificación:

The staff was very helpful and nice to work with, I needed a truck last minute and they were able to get me into one within an hour of me calling. I would recommend this location to anyone!

Paul M.
Clasificación:

Polite and prompt service.

sarah C.
Clasificación:

too expensive Clean the place!

Karen M.
Clasificación:

The truck was full of snow and they had not started it to warm up and then had to get someone to plow the snow out in front of it before we left. It would rev to 3-4000 rpm before it shifted I wasn't sure it would make the trip and then we had to drive to another location to get utility dollies and this wasn't the location we had originally requested and had to drive out of town to get the truck this took extra time for us which is not what I would call good service

Chelsea S.
Clasificación:

El cliente no dejó un comentario.

MARK B. | Overall Experience |
Clasificación:

Very nice facility with competitive rates. Very easy to work with. Had unit for nearly 2 years with no issues. Highly recommend.

Cathy K.
Clasificación:

El cliente no dejó un comentario.

vint Q.
Clasificación:

it was hard to figure out where to go and where the office actually was. We parked the trailer where we were told to leave it and left the paperwork where we were told to leave it and then got a notice that we hadn't returned the trailer. This wasn't the smoothest operation ever.

Bret R.
Clasificación:

Super unorganized and dirty. He just asked if I needed help hooking up and me being a guy that works for a company that hauls trailers all day did not need help hooking up a trailer. He told me to drive around back and find the trailer with the correct model number and that is the one i needed. I had to drive around a find it and then move another trailer to get to mine. He never even asked for my Drivers License. Super unprofessional and very dirty work environment. I would of never went there if other near by UHaul locations had the 5x8 trailer I needed.

Joseph H.
Clasificación:

The 24/7 pick up option is seriously flawed. It needs to be reconfigured. Would it really be such a large expense to put cruise control, power windows and mirrors on the truck? And in the cargo area of the truck, put .125" larger spacers on the rails.

Diane S.
Clasificación:

This review is to do with U-Haul in general and not the location. U-Haul was terrible to work with. I reserved a 26 foot truck and received a call 2 days ahead of when we were to pick it up that no one within 50 miles had that size. We had to drive 2 hours out of our way to pick up a truck. The first call I received to set this up did not actually Guarantee that truck and I called back again to confirm only to be told that the previous representative did not lock in the reservation. No one seemed to care or notice that was a problem. I cancelled our second reservation with U-Haul and will never do business with them again.

Daniel L.
Clasificación:

This location guaranteed me a 15' truck in my reservation with customer service. When I arrived at the location, there were 3 entrances with two of them advertising Uhaul equipment for rent. I finally found where I needed to go, driveway #3, the last one I checked! Not happy about driving aimlessly around their property! Then I was given the choice of a 10' or a 26' truck... because they didn't know what happened to the keys for their one & only 15 footer. No way was I taking the MONSTER TRUCK... so we talked about him giving me mileage discount (.35 cents a mile). I had no idea there wasn't a ramp on this truck. I have bad knees, back & neck... having to climb in and out of that damn truck KILLED ME!! And having to make several trips because of the size of the small 10'!! But after all this I was going to let it go... but then they over charged me!! I was charged initially approximately $53, then later in the day, they made a second withdrawal from my checking account!! This Cory person refuses to answer the phone & doesn't return calls!!! There's only one number to call & you get to leave a message, nobody'll answer!!! I'M PISSED OFF & WANT THAT $50 THAT'S GUARANTEED IF MY RENTAL WASN'T AVAILABLE!!! Do I need to contact corporate or what? Signed EXTREMELY DISAPPOINTED & PISSED OFF!!!

john r. | Reservation |
Clasificación:

I was not able to use the facility but the office staff and manager were polite and businesslike. I would rent from them again.

Jean L. | Overall Experience |
Clasificación:

Great working with you and the storage worked out perfect

Barbra L.
Clasificación:

The staff was very helpful and courteous, I would highly recommend them for your future U-haul/ storage needs

Eugene J.
Clasificación:

I was able to drop off the trailer after hours. Very useful option.

Gary K.
Clasificación:

El cliente no dejó un comentario.

Maureen H.
Clasificación:

El cliente no dejó un comentario.

Beth R.
Clasificación:

Knowing we had to swap trailers because of the breakage on the first one, the personnel at the location provided no assistance. They told us to just take the different trailer and offered no other assistance.

WILLIAM B. | Overall Experience |
Clasificación:

We were very happy with the 3 years we had things stored there, very happy with everything , people and the place. Thanks again

Jeralee S. | Overall Experience |
Clasificación:

I rented my unit for 4 months, was very clean and safe. Everyone I talked to was super helpful and very polite. I would definitely recommend this place to friends and family !!! Thank you!!

Jeffrey H.
Clasificación:

El cliente no dejó un comentario.

Robert S.
Clasificación:

El cliente no dejó un comentario.

Aaron H.
Clasificación:

Kinda weird and sketchy looking place. Truck was not cleaned inside or out. Had to clean bugs off the windshield before I could hit the road.

lauren M.
Clasificación:

The staff did not check to make sure the lights were all working but otherwise was fine and U-Haul staff when making the reservatiin were very helpful and friendly

Charles B.
Clasificación:

Really like the 24 hr drop off, clearly marked and easy to access

KATIE P.
Clasificación:

The staff was very courteous and helpful, overall excellent experience!

Greg C.
Clasificación:

Convenient pickup and friendly staff.

Daniel P.
Clasificación:

We were told 15 min before our pick up time that the location had changed and was now 30 minutes from our home. When we arrived we were told the dolly, all moving blankets, and plastic covers we had ordered we're unavailable. This resulted in us needing to go back to the original uhaul place we wanted to pick up at in the first place. Our move was behind by an hour and we ended up missing the gentleman who was to let us into the storage unit. When we got to the drop off locationwe were informed we had the wrong truck than what the man put on our contract. A fiasco all around.

Jon P.
Clasificación:

Called ahead given directions and no issues. Met young man and smooth transition

carrie E.
Clasificación:

They charged my debit card twice. I had the truck for about 3 hours and went less than 12 miles, and now I have to deal with trying to get my money back which is difficult since they're not open today. Not happy

Charles B.
Clasificación:

El cliente no dejó un comentario.

Michael G.
Clasificación:

The business covers three separate driveways. Approximately a hundred yards apart and separated by fences. You must walk on the main Access Road to get to the other areas of the business. Parking is the opposite end from the office. Very rude employees direct you where you can't park. The main U-Haul office is a shambles. Extremely cluttered and no greeting or acknowledgement from the employees. In fact you have to walk by an open bathroom to get to the main U-Haul office. It just feels very disorganized, very cluttered and unprofessional. I will not do business with them again.

Marcia M.
Clasificación:

El cliente no dejó un comentario.

Katlin N.
Clasificación:

It wasn't clear where to go to find a person. It said "driveway 2" but really it was 3.

PAUL B.
Clasificación:

El cliente no dejó un comentario.

Paul B.
Clasificación:

El cliente no dejó un comentario.

robin A.
Clasificación:

El cliente no dejó un comentario.

David K.
Clasificación:

They did not have the requested moving blankets. Personel did not help with the trailer connection to my vehicle. Fortunately, I've rented enough uhaul products to know how to properly connect it.

Fred S.
Clasificación:

They have three entrances (no signs) and told me the trailer was in the second entrance. It was not so I drove around looking for any 6x12 trailer. I did finally find one in the first entrance and it had no jack on it so I had to lift up the trailer while we brought the truck receiver under it. The chains were a mess and no one in sight to help. We got it and the trailer was fine after that but not what I am used to from U-Haul. BTW I was directed here as my reservation changed at the last minute.

Alan M.
Clasificación:

Tail lights did not work. Door on trailer very hard to open

Nick L.
Clasificación:

Great customer service, staff was very kind and courteous

Rory S.
Clasificación:

I'm very unhappy about being charged extra miles when I had to pick the truck and trailer up at a 20 miles further away location. So 20 miles there and 20 miles back so 40 extra miles that were not accounted for then charged to to us. I picked the truck up loaded it and drove it to my needed location then dropped it off. I even brought it back with extra fuel! Very unhappy with uhaul over this. I will be sure to share my negative experience with others. Have a happy New Years.

DAVID H.
Clasificación:

Location is a bit hidden from main road.

Roxanne A.
Clasificación:

Staff was very friendly, they were able to help get in and out within 5 minutes!

No se han enviado comentarios para esta ubicación.

Volver
arriba